Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,027 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 7,027 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BORED WITH LOCKDOWN, WHY NOT PLAY HUNT TO PARCEL WITH YODEL Worst delivery service ever: LIES, LIES, LIES, all the way through. First message out for delivery today. No delivery. Second message, (following day at 6am) you order was delivered and signed for by yourself at 23.03. Seriously who delivers parcels at that time of night. Had to check my cameras to make sure I wasn't sleepwalking and had received it after all. Contacted customer service following day was told it was out with delivery for that day. Never arrived. Contacted customer services again, told it was being raised with Alfreton depot as a priority and it was with driver and would be delivered that day, no delivery. A week later same message every day, raised as a priority blah blah blah. 7 days later still no parcel. LIES, LIES, AND MORE LIES. Also, don't bother ringing driver as they never answer and never reply. I have a feeling they are unicorns. Why is this company still operating?”

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Posted 5 years ago

“Worst courier service and company ever. Avoid shipping anything with yodel.”

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Posted 5 years ago

“Liars, unreliable zero communication. Avoid this "business" like the plague.”

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Posted 5 years ago

“Absolutely hopeless. They asked me to contact them to provide more information on my address so I’ve tried to call them and contact them via their web chat for over a week now and they don’t answer either the phone or never have web agents available to chat. What’s the point asking me to contact them when you can’t! They’ve had my parcel for 10 days now and obviously the delivery driver couldn’t be bothered to find me so gave up when my address is actually easy to find. I can’t even manage my parcel on their website to try and sort as they say that my parcel is not able to be managed, that is choose another delivery address. Such a poor organisation. Hermes, Amazon and DPD always deliver my parcels when they say they will without fuss! Sub standard company yodel for sure!”

Helpful Report

Posted 5 years ago

“We have two complaints first one was they left package on doorstep when clear instructions was to deliver to neighbour second complaint was they said that address was inaccessible where we have been in all day waiting for this delivery we just had a Chinese takeaway delivered and they manage to deliver to our address at the same time yodel said they could not access our address I do believe this is a very shabby company that does not care about its customers”

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Posted 5 years ago

“Absolutely unbelievably slow delivery. I get stuff from China faster then Yodel parcels from neighbouring counties. Firstly takes 2-3 days for Yodel to collect then parcel gets stuck for week at their Hayes service centre. Day of delivery comes finaly and nothing happens and I cant even collect it from depot because their tracking message Your parcel cannot currently be collected from your local depot as we have not yet received your parcel details from your retailer, check back for updates. Tracking at their offical website is pure nonse My advice use other courier service. Yodel is one of the slowest in UK”

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Posted 5 years ago

“I would accept that a delivery is late or postponed, but I won't be taken for a fool. I was in and waiting and no, Yodel, it is not true that your driver could not deliver my parcel because I did not provide access. Why the need to lie? What's wrong with truthful communication? Yodel, since when is misleading a good business practice? And how do a webchat advisor and supervisor terminating the chat when run out of stock answers, constitute customer service? You are an embarrassment.”

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Posted 5 years ago

“I have regularly had failed deliveries from yodel. The driver doesn't know how to use a map, they don't drive all the way down our lane to the point marked on google maps to the postcode. they mark the failed delivery as unable to gain access to the property one day then can't find the address the next. You can't get the phone number of the local depot from their call centre in africa. I am still waiting on my delivery of perishable items and I am going on holliday for 2 weeks”

Helpful Report

Posted 5 years ago

“Really poor communication. Lack of tracking, slow and not given a time window? Worst delivery service I have used. Will be avoiding.”

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Posted 5 years ago

“Ordered lawn mower on 29/5/21 By 17/6/21 still not rec mower Company I bought off kindly replaced this item with named day delivery guess what they have lost the 2nd mower, also in this period I returned a parcel to a catalogue they have lost that as well. So basically in 3 weeks they have lost one customer 3 parcels value around £500. Totally unfit for purpose and until suppliers stop using them they will not clean their act up.”

Helpful Report

Posted 5 years ago

“Absolute disgrace of a company! Been waiting since thursday! Driver cant find my address although he was not even in my village. Then to call of sick and shock my parcel is just chilling in his van! And no one can retrieve it. No updates or anything! And an automated system! Yodel livingstone! You are shocking.”

Helpful Report

Posted 5 years ago

“I am taking part in the governments covid survey trial and had a sample test to be collected by Yodel within a two hour window which was given by Yodel. Needless to say this was never collected. Looked at the tracking and it quoted that the package was not ready for collection, which was lies as I have a very vocal dog which would have alerted me to anyone at my house. I wonder how many other test kits have been charged for, but not collected, therefore wasting taxpayers money. This is the worst courier company ever, as I do not think I have ever had a straight forward transaction from them”

Helpful Report

Posted 5 years ago

“Driver stopped outside house, scanned parcel as delivered then drove off without getting out of his van.”

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Posted 5 years ago

“Worst courrier ever. Even worst than Hermes. They never delivered my 2 parcels as they're not able to find my flat. So I'll have to drive for 30 km to go to their depot and get my parcels! The chat customer service promised me each time the following day the parcels will be delivered without failure but obviously it was a lie. Furthermore, it's not possible to speak to a human by phone. AVOID THIS COMPANY!”

Helpful Report

Posted 5 years ago

“Ordered from Very and Yodel supposed to deliver. Took 4 hours to get onto Web chat. Was told that they had the parcel but would be returning it to the sender rather than delivering to me as it hadn't been scanned in 48hrs. Not to mention the Borehsmwood depot is only ten mins away from me. Atrocious service. Even says on the tracker that it is to be delivered on the 21st and it is now the 26th. I have never had such poor service, Yodel should be embarrassed”

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Posted 5 years ago

“Totally unprofessional company who lie about attempting delivery, don’t show up when they say they will and will happily dump your parcel 'somewhere' away from your property and expect you to search for it. No duty of care, no care, just don't care. This has occurred five times in the last 2 months. Neighbours all share similar experiences. Maybe just a local issue, but still unresolved despite contact with customer services/ My suggestion: avoid using Yodel, buy from suppliers using other couriers. Dpd, Hermes, Royal Mail, Amazon..all fine”

Helpful Report

Posted 5 years ago

“If they are delivering your packages you won’t be getting them. The worst delivery company, chat on the website is always unavailable”

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Posted 5 years ago

“Horrendous company who lie about attempting delivery and most of the time just don’t show up when they say they will”

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Posted 5 years ago

“Worst delivery service ever paid for next day delivery waited in all day as it was up till 9pm , no show , said the delivery failed so they put card through my door which is lies ,said they would deliver next day still no delivery , they are a load of lazy good for nothing cowboys , will never use them again dont know how they get away with it.Had to ask for refund from my retailer which will take forever. Disgusting how they treat customers they are just time wasters and I will not waste any more of my time with there delivery firm.”

Helpful Report

Posted 5 years ago

“Tracking says that my parcel was left in a safe place and delivery note put through my door (not true). Tracking also says that the driver couldn’t locate my address! I was in at the time and had no call from the driver.”

Helpful Report

Posted 5 years ago

Yodel is rated 1.1 based on 7,027 reviews