Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,017 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 7,017 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I can put no stars at all I would.. 3 days are failed attempts to deliver my package and now they ask me to collect it. They said they missed me and I was in my flat for three days! Every day I chat to them they say they couldn't find my flat I said ok here are the directions and now they said we couldn't access the property and they are lying over and over. I will not go and collect it from Enfield when I paid for delivery the worst company ever and the worst delivery services. The worst customer service as I told them I have a back problem and I need my parcel which is the desk so I can sit properly. Worst company ever and I wish I can sue them for the stress they caused me and the harm they caused my back for not delivering my desk”

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Posted 5 years ago

“The worst delivery company by far. Delivered Majestics parcel to wrong address and then disputed the fact despite the tracking demonstrating that they had. Incompetent, non-trustworthy where client service seems to be an afterthought.”

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Posted 5 years ago

“Left delivery outside on the doorstep without doing the door or doorbell. Then showed item as delivered and handed to customer. Only realised it was there when postman knocked to say there was a package on my doorstep.”

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Posted 5 years ago

“My parcel should be signed by me, but instead the driver left it with the neighbours, didn’t leave any note for me, i should ask for my parcel 5 neighbours!!!! Unacceptable”

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Posted 5 years ago

“I sent a parcel for my dad's birthday, he lives In secured flats. I messaged the driver as advised to do so ask to kindly ring My dad upon arrival at the flats and he would meet him at the entrance to collect the parcel. On all 3 days of attempting to deliver an email was received to say they couldn't deliver as the coudlnt gain access to the property! *bangs head against wall Now my dad's bday present is over a week late and he has to drive 20miles to collect from the depot.”

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Posted 5 years ago

“If I was able to award zero stars I would I have now been waiting for a brand-new phone for three days customer services are useless they cannot tell me when this will be delivered the only information I keep getting is that it is unsafe parcel and they would not want to deliver that but after reading these many reviews I understand that this is something that happens regularly absolutely disgusting service I’m currently paying for a contract that I don’t even have the phone for this company should not be allowed to deliver parcels as they clearly are not good at it. No apology no explanation no nothing completely dissatisfied as are many others something should be done about this company!”

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Posted 5 years ago

“The driver Nazzier has been brilliant coming back the following day when Iv been out on his first attempt to deliver he’s happy and explains everything if costumers don’t under stand.”

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Posted 5 years ago

“Delivery driver came into my house before I got to the door.”

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Posted 5 years ago

“Ordered 3 items for children for Easter on 7 April 2021 it is now 23 April and still no delivery. Sat at first depot for 9 days then sent to wrong depot and still waiting for this to be resolved. Children are autistic and cannot understand why their gifts are late. Nor can I tbh. Absolutely appalling will in future ask what courier people use before placing an order and if Yodel will not be placing any orders.”

Helpful Report

Posted 5 years ago

“Delivery text received stating delivery by 9pm. 12.26 text received saying parcel delivered. Not the case. Tracking numbers said incorrect number as did telephone enquiries. No card left Asked where the parcel was delivered. Web chat said delivered 'nearby' and suggested I check with neighbours. Unacceptable, it could be anywhere. Told them to contact driver and find out where he delivered it! They've said they will reply in 24 hours. Watch this space!”

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Posted 5 years ago

“Worst delivery company, steal parcels.”

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Posted 5 years ago

“An absolute joke!!! Been waiting 3 weeks for my parcel which STILL ISN’T here!!! Told me false information, gave me a delivery date then it got removed then they said they didn’t even have my parcel.. No update for 2 weeks.. Then got another delivery date which was removed, then found out my parcel is at the wrong bloody depot! Absolute waste of time.. next time just go and get your items at the shop!!! If I could give 0 stars I WOULD!!”

Helpful Report

Posted 5 years ago

“Order not delivered. 2 x expensive designer radiators. Tracking showed delivered late at night to the wrong address. Later the time was changed and the map tracking was not available. Would not buy from anyone who uses them.”

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Posted 5 years ago

“UNBELIEVABLY AWFUL SERVICE!!!! My parcel was not delivered on Saturday 17th April 2021 as the driver came to my address but never attempted the delivery. Myself and my neighbours were home all day and no such attempt were made. After contacting Yodel via webchat they did nothing to rectify the issue, only offering delivery from Monday onwards. I paid a premium for faster delivery and have certainly wasted my money. Whilst on the webchat, I was told "I wish you could understand our limitations with this matter too" as far as I am concerned there are no limitations on their end...tell the driver to come back to my address and actually do their job. Before I got the chance to finish my webchat conversation, there were connection issues...my WIFI was fine. I have never received such awful service.”

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Posted 5 years ago

“Absolutely awful can get an answer from anyone when my parcel will be delivered avoid at all if you can”

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Posted 5 years ago

“Supplier despatched parcel immediately, then Yodel messed around with it for EIGHT days, causing me great inconvenience. Wish suppliers would learn to avoid using them.”

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Posted 5 years ago

“Continually told I would get parcel on date stated and Nothing! Customer service is hopeless and no human contact by phone. The worst delivery service by far!”

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Posted 5 years ago

“Says on ebay my item has been delivered?? Nothing outside my door, no one contacted me, my buzzer didn't ring and no card...where is my item?? Cowboy outfit avoid at all costs.”

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Posted 5 years ago

“Zero stars if I could they have the nerve to ram a already open bag with virtually all the goods missing through the letterbox”

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Posted 5 years ago

“I ordered an small item off ebay, the seller was in Preston, I live in Morecambe 20 miles away. The seller posted my item on 4th April. On a Yodel 2 to 3 days delivery. But I didn’t receive it until 13th April. The parcels journey took it from Yodels Preston depot,207 miles south to the Hatfield Terminol. Then on the 10th of April it left the Hatfield Terminol, and was returned to the Preston depot. Finally on the 13th April it was delivered to me in Morecambe. Talk about efficiency, Disgusting. MAS.”

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Posted 5 years ago

Yodel is rated 1.1 based on 7,017 reviews