Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,901 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,901 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have never seen such rubbish service from any other delivery company. I had one parcel on way to me was ordered 17/01/21 its 07/02/21 still no sign of parcel the tracking stops after first scan then nothing. Customer service is also ridiculous by saying it will be sorted in 48 hours then still nothing. I thing this company should stop working as they are completely useless.”

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Posted 5 years ago

“I have never dealt with such an incompetent and unprofessional company who blatantly lie and waste people’s time. As a matter of fact they all are as bad as each other Parcel force DPD , but Yodel is most the far the worst of any company. Blatantly lie, and deceive customers. Unable to contact them , because they hide to cover there deceit, by a crappy answer phone , that is a useful a dumb donkey, 😩. Please I would advise the CEO, to stop the shame , and cease from trading with immediate effect, as 99% of your reviews are rubbish, and no one has anything decent to say about you shoddy service. You money grabbing ————-”

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Posted 5 years ago

“This is the 3rd time they have let me down. They say they can’t access but go to the wrong address they leave parcels outside for them to be stolen I’d never rate yodel to anyone.. I can do a better delivery job than they can!!”

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Posted 5 years ago

“Incompetent staff, CEO seen revelling in this covid pandemic as it’s saved his company, if asked the question should lockdown be permanent then his answer would be absolutely with a smirk upon his face. 9.2k members of anti yodel. Surely something can be done about this horrific company”

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Posted 5 years ago

“AVOID AT ALL COSTS.Item was damaged on arrival, after 10 months of constant chasing they refused to issue compensation for the item as it was on their 'prohibited ' list as it was ceramic. Nothing to indicate this would be the case. You will waste hours going round in circles trying to resolve problems.”

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Posted 5 years ago

“Absolute worst delivery company I’ve ever encountered. They say they’ve “delivered my parcel in a safe place” (behind the bins) but it’s nowhere to be found, they don’t request their drivers to take a picture so there’s no proof of the delivery actually happening or any way to guess which neighbor might have received it, and when you get in touch with them, it’s a simple “yeah we checked with the driver and it’s definitely behind the bins so if you can’t find it you should get in touch with the retailer”. Why would anyone work with them is a mystery to me.”

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Posted 5 years ago

“I used Yodel twice and they either delivered my item to wrong address or lost my item！terrible experience with Yodel！”

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Posted 5 years ago

“Doggy Courier , keep away from them , there driver dont deliver to your address and say no one was there , lying all the time”

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Posted 5 years ago

“They can't get out of the van and say they have come to my house when they have not. We are in lockdown and I am shielding so can't go out. They don't know how to ring a doorbell”

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Posted 5 years ago

“The driver did not wait for me to collect from his truck he turned around in the drive and raced off immediately. There is also a number on my gate to call and make direct contact. Now I have to wait for this urgent item for too long!. Just an inconsiderate impatient driver who should be more caring and professional. Barry Baldwin, The Studio, The Stone Yard SN13 9RX Tel.07538 126573”

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Posted 5 years ago

“The only reason you have a one star is because it wouldn't let me leave a review. I Was waiting on a parcel to have yodel tell me it was delivered. They said they had posted it through my letter box when I knew it wouldn't have fitted as it was a hand bag, and not being at all surprised, there was no parcel when I got home. I contacted customer service for them to ask me to check that its not been left in a safe place or with a neighbour. I had already done this before I contacted them, even though I knew it wasn't anywhere else because the driver had already stated that they had posted it through my LETTER BOX! I told the customer service guy and he said that he couldn't speak to the delivery person until the end of his shift. I also stated that the drivers mobile number is on the delivery tracking and I'd phoned and left numerous messages on their phone for them to contact me, but have had no reply. The customer service guy said they would be in contact with me with in the next 24 hours to give me an update. The next morning I was leaving the house and there, on my doorstep was my parcel. It was left during the night and had been opened. I was so angry and I'm still waiting ( 3 weeks now ) for the customer service's to get back to me with an update. I would NEVER use this company, they are nothing but thief's.”

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Posted 5 years ago

“In a Covid world for many people the Yodel driver may be the only person they see in days. If I had been unfortunate enough to be one of those people, I couldn't have wished for more friendly, accommodating, smiley person to deliver my parcel. He would not only have made my day, but made my week! Thank you so much 🙂”

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Posted 5 years ago

“WebChat staff try to help but how can they when the company themselves are liars or, maybe, even thieves. Same story as so many on here - no-one in so could not deliver - left a card. Except that there were two of us in, I have signed-for items from Post Office in the Yodel delivery window and there was no 'card'. Mind bogglingly bad - and I have spent many years as a courier driver in my life so I've seen a few cowboys! Avoid at all costs.”

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Posted 5 years ago

“Yodel delivery driver had a go at my young daughter of 17 as he knocked the door and did not hear him. So when my daughter heard the door again she answered to him saying horrible things to her saying that we heard him but ignored him. Good job I was busy because if I heard him speak to my daughter rudely he would not have gone back in his taxi. ( yes delivery driver in a taxi). Pure rude not happy. Stay clear of this company if they hire idiots like that.”

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Posted 5 years ago

“So first, they tried to deliver. I was watching the tracking closely, seemed great, even had GPS. So when it finally got to my stop, apparently, despite being able to find another delivery directly across the street, they couldn't find the address... Ok I thought, I'll just get in contact with customer service. They were pretty good, told me they'd rearrange for the next day. Next day rolls around, and guess what? It's been damaged, and I have to re-order from the company I order from. So this really leaves me with two interpretations, either they are mentally deficient or have just stolen the package. It's put me off from ordering from this retailer who uses this delivery company and is proving troublesome.”

Helpful Report

Posted 5 years ago

“I received tracking information from Yodel on my imminent delivery. I was delivery number 20~ of 80~. A few hours passed, no delivery. Curious, I took to my emails to click the tracking link again hoping it would give me an update. It did... "We have attempted to deliver your order from Very however we were unable to access your delivery address". I was stumped. I had been at home all day, the roads were clear and there was space on my driveway... It's my belief that the driver could not be bothered to make the delivery and will simply "do it later"(tomorrow). I tried to call someone from Yodel because I needed the parcel on the day of delivery - a silly automated tracking service answered. I gave up on that quickly and turned to the 'live chat'. I spoke to 'Lavi Arora' on live chat. This person did not help either. Simply ignoring the many times I mentioned the fact the property WAS ACCESSIBLE. Their response? "Sorry, you'll need to wait until tomorrow. I was willing to meet the driver on their route, collect (socially distant) and be done with it. According to Lavi, the drivers don't carry company mobile phones. Nonsense. Lavi then asked "can you confirm tomorrow is suitable for delivery". I asked Lavi what difference tomorrow would make, given the property was accessible today? No response. Lavi ended the chat. After the live chat I requested the transcript of the chat - which was never sent to me...thankfully I have screenshots and pictures of the very accessible property. Given the current pandemic, it's unreasonable to delay a parcel given that most shops locally are CLOSED. In the future, I will avoid Yodel at all costs.”

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Posted 5 years ago

“Parcel didn’t get delivered to us don’t know where it is”

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Posted 5 years ago

“Yodel are the worst delivery company I have ever used. I have had several expensive items stolen and on rare occasions when my parcel has been delivered. The boxes have been opened by the courier and my personal details have clearly been looked at. This company shouldn't exist. I have never had any issues with any other delivery company.”

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Posted 5 years ago

“I’ve ordered flowers from M and S for my daughter at University. It’s 3.10pm and they are still sitting in the depot. Customer care tells me I must wait and they deliver until 9pm. I have told them the post room closes at 6pm can they at least let the depot know? No they won’t do that. Fancy leaving flowers all day in a depot as one of the last deliveries?? Absolutely gutted they clearly won’t get there today and will rock up in the stupid van at 8pm tonight to a university post room? Do they think people work all night? Will never get M and S flowers again if they use this terrible company”

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Posted 5 years ago

“The courier stole my item”

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Posted 5 years ago

Yodel is rated 1.1 based on 6,901 reviews