Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,908 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,908 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gave it 1 star as not able to give zero. Despite contacting them 4 times still no parcel. Each time you chase they tell you someone will be in touch within 24 hours and nothing happens. Would never use a company that uses this delivery service in the future. They clearly don’t care and don’t be fooled by the claims on their website they have a complaints process it basically involves ignoring you until you get fed up.”

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Posted 5 years ago

“Rubbish again. Another company (Laithwaites) I'll stop using because of Yodel”

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Posted 5 years ago

“Por favor, si quieren recibir sus paquetes no usen nunca la empresa YODEL por que si no, nunca lo recibirán.”

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Posted 5 years ago

“Today( 11/11/2020) at 11.47, the yodel courier has dropped off an incomplete parcel. Before being able to ask him, it was too late as he didnt even ask if the order is ok, he heard me coming and left. I immediately went to call them to enquire why have I only received 3 not 4 products, she (shaheema) asked the security questions and everything seemed fine and she said she will check the info on my parcel, then she said that she can't do that now, I asked why and she said that she needs to speak to the person who's name appears on there. I explained that he is my business partner, I have authorized access to his account and apart from his name all other details are mine and also a second before that she confirmed I passed the security questions, so what was the problem? Then she said I've given her the wrong email address. Which is untrue, as I was able to login on the page with that email address and see my order so I asked to speak to her manager and she refused to put me through. She also then hang up the phone on me, which is bad customer service and its unacceptable. She had no reason to deny giving me details on my parcel considering the circumstances, unless their courier actually made a mistake and delivered only 3 products not 4 for personal use perhaps. I would like to be told what is going on or I will go higher and take up in court for mistreating a customer by hanging up on me and talking in a rude tone.”

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Posted 5 years ago

“My situation: I order a parcel which is sent via Yodel on the 15th October. This package is returned to sender due to a mistake on Yodels behalf (incorrectly sent to the wrong service centre). Parcel is resent by sender on 28th October. I contact Customer serivces on the 9th November asking for information I am told it will be delivered within 24 hours and I asked her to check that it would not be returned to sender which she replied 'I can definitely say that it will not'. It is returned to sender the next day. I recontact customer service who supply me with no information other than it was due to a mistake and I should try resending again and when pushed for more information since this exact issue has happened twice the chat is disconnected. 1 star is too high for this level of incompetence.”

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Posted 5 years ago

“Do not buy if company use yodel had email to say driver handed parsel to customer we were both in no delivery”

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Posted 5 years ago

“The driver lies. He says the can’t delivery because no access on the property but my delivery address it inside of mall on customer launch ( open all day until 10pm ) of festival place ( Basingstoke) and he returned in depot again .”

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Posted 5 years ago

“We were expecting a parcel and assumed that we would be contacted to give us a rough idea of when the parcel would be delivered. We had no information, but the parcel was delivered. Unfortunately not by the driver, they had left it at an address the other side of town and the man at the house drove to our house and gave it to us. The parcel has all the details correct, address and postcode. How simple can it be to delivery a parcel, especially with SatNav and tracking devices. No excuse, just appalling.”

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Posted 5 years ago

“Can not find my address on 2 orders even though DPD and royal mail have never had a problem finding it. This meaning I have to travel over an hour to the local depot to collect my parcel. I was not told my parcel was even attempted to be delivered. Customer service for this company is the biggest joke I have ever come across. Their automated telephone line is the most painful and pointless thing I have ever used. Absolutely no help to get the problem resolved. Seriously surprised this company is still in business looking at the reviews online.”

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Posted 5 years ago

“Worst customer service. I have conntacted them 2 times and each time this has caused my item to be delayed. The customer support team do not understand there own process and are unable to assist with any issues you may have all they can do is tell you what is on the tracking page. USELESS WASTE OF TIME. Never had a good experience with Yodel would NEVER RECOMEND. If a supplier states they use Yodel i will not purchase !!!!”

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Posted 5 years ago

“Very unhelpful and unreliable, stated they had delivered my parcel, despite fact I was home I have CCTV which covers my driveway and front door no delivery was attempted. Contacted Yodell 5 times each time failed to get back to me, when I spoke to them driver had given three different accounts were parcel was left. They were not interested at all, shocking customer service, I never normally do reviews but felt so strongly about my experience with Yodell. Poor customer service no wonder there one of the worst delivery company's 😡”

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Posted 5 years ago

“Totally unreliable and not trust worthy, stated they had delivered a parcel, despite fact I was home, my driveway and front door covered with 24hr recordable CCTV , No delivery was attempted. I contacted Yodell 5 times each time stated get back to me which they didnt and each time I spoke to them they gave me different accounts of where driver had left parcel, didnt want to know. No wonder they are listed as one of the worst delivery company's, would never use them, not first time Ive had problems with this company.”

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Posted 5 years ago

“Said they delivered but been in all day”

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Posted 5 years ago

“Not only did they lose my parcel AT THEIR DEPOT but they failed to carry out a search for it, and left me witing three datys for any reply. when I contacted them again they simply refused to supply any information and said they would 'search' for it. I would not recommend this company to deliver anything safely and I have stopped doing business with any supplier who uses them.”

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Posted 5 years ago

“Woman in reception Preston depot very rude”

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Posted 5 years ago

“At first it took the seller almost a week to hand over the parcel to yodel (not yodels fault, obviously) but then it took Yodel 2 days to get it into delivery. It was marked as out for delivery around lunchtime. I was number 34 for that day, estimated delivery time between 6 and 8. It is now 9.15 I am still number 15 and the driver hasn't move since 8. Before that I could see him moving across the map in slow motion. 14 parcels 6+ hours? That's a joke.”

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Posted 5 years ago

“Text to say parcel delivered. Was home when text received. No parcel had been handed to me. Checked ring doorbell video and also CCTV.....nothing! Contacted them and was told driver had received a signature when delivering it! After numerous phonecalls/online chats and having to send footage of NO delivery attempted, was told we would get a refund. Still dont know where this item is. We have a very upset child. Someone has this item, whether it be the wrong address the driver delivered it to or whether it be the driver themselves! Either way someone has our item and has it for free and we have to go to the trouble of proving WE havent received it. NIGHTMARE! Why do these companies use this delivery company....shocking service, avoid at all costs!”

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Posted 5 years ago

“Leaving items out in the rain and stating that they handed the delivery to me. Telling ASDA that they,ll left a card when they haven't. Maybe though I'm just unlucky with my assigned driver!”

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Posted 5 years ago

“Wow all the reviews on trust pilot must be fake as this website describes them very well. Completely useless company with 0 customer service. Very important delivery for work was 3 days late so I've had loss of earnings which I will be seeking compensation for. If I had known Amazon would use this company I would have cancelled so I will be checking in future. Utter disgrace of a company and this is unfortunately the 2nd time I've had the misfortune of them "delivering" items to me. No good words to say about them. Avoid this company at all costs, with any luck they will lose business and will have to close shop.”

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Posted 5 years ago

“3 times this year the company have lied about my parcels and delivery. They never respond to emails or complaints so don’t waste your time bothering.”

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Posted 5 years ago

Yodel is rated 1.1 based on 6,908 reviews