“1. Yodels automated customer services phone system will hang up on you should you not give the details it likes
2. Yodel gave my parcel to the wrong collection shop, despite the address being correct on the box meaning i had to travel long distance to retreive it at cost to myself.
3. Their online chat is robots, don't expect any help.
4. I asked the robots prior to collection why my parcel was at the wrong shop and was told it was actually at the right shop despite the notices i received on my phone about it being delivered to a different location. They were certain it was at the shop. It wasn't at the notification was correct. I have complained to customer services who have not recognised my email yet. I do my best to buy places that do not use yodel, they are physically that THAT bad.”
“Got a notification 10:47 fri 09/10/20, 'your parcel has been delivered' ( we'd been counting this day down for three weeks) bit
Strange, as it needs a signature and nobody is home. Wife gets home for 15:15 ish and no card left and no parcel left on the back garden or with any of rhe neighbours. Rang yodel and it was the standard investigation fob off for 48 hrs.
This was a new PS4 with FIFA 21 for a long weekend of indulgence smashing some hours with my two lads.
As you can imagine, two disappointed kids and fuming parent.
After my wife's own investigations we found our neighbours CCTV recorded the driver parked outside our house, rummaged in the back of the van. Sat back in the drivers seat and drove off not once settling foot on our property.
I reported this.
Saturday morning i called again to see where we stood and regardless to say just more platitudes, id had enough so bought the exact same thing from smyths toys to rescue the weekend.
I received an email this morning 12/10 that my parcel will be delivered this morning.
So i rang them again explaining whats happened and had it cancelled.
10:24 got this message..
We have tried to deliver your order from Littlewoods. We will try again tomorrow (Mon-Sat)
What a horror show.”
“My parcel was delivered to a neighbour despite me be in and not leaving a delivery note to say it was ok to leave it with a neighbour.After not receiving my parcel I contacted yodel to find out they had delivered it 2 weeks before.this particular labour happens to be a drug user and alcoholic and has stolen £200 worth of items. The police have said there is nothing they can do as I have no proof that she handed it to me. I have spoken to the company which is based in America and they have refused to send out a replacement older and are blaming yodel for not giving it to me. I've been told my yodel there is nothing they can do so I have lost £200 because of them”
“Bridgwater - Like all the rest if you I completely agree - they are liars! They said they could not deliver but they didn’t even try! The first I knew was an update on the website - no card!!!! Asda will suffer as they will also get bad review.”
“Terrible service. Driver obviously failed to read the delivery instructions. First day did not leave in specified safe place. Second day I had changed my preference to leave with a specified neighbour and also specified who NOT to leave it with (because I knew they would not be there). So obviously they tried to leave it with the one I didn't want them to leave it with and was left another card! Rang Yodel and complained but they have no direct contact with the driver so that is a waste of time. No consideration for people who live alone and have no one to accept the person if, like me, you work full time.”
“Liars. Lied about my parcel. Made no attempt to deliver it but said they couldnt get access. Also said they left a card. They didnt as they were never here.”
“I, like many others on here, have just experienced bad service from this company.
Tracking my parcel all day, until I was next in queue. Then received a message saying 'Sorry we missed you. A calling card has been left.'
There was no knock, and no card.
So now I don't know where my parcel will end up. Or if another random house has been knocked on.
Automated service does not allow you put this view across, just rearrange a delivery. And webchat has no now available since.
This is not a good feeling to have, not knowing if another house is thought to be yours, or you are just being lied to. And when your parcel will arrive.
The fact so many have experienced this suggests something untoward is happening.”
“Not good.
Yodel were supposed to be the couriers for some kit I ordered from Virgin Media.
A couple of weeks after ordering, I contacted Virgin to enquire about the package’s non-arrival. They told me Yodel had “delivered” it five days prior. This was news to me. I had had no package, no notification from Yodel either prior or at the time (as is their normal practice), and no card thru the door. I checked with my neighbours and searched all my bins/recycling. Nothing.
Over the last weeks, have been in daily contact with Yodel - who seem to need about 10 days to “conduct an investigation”. Every day they told me the same story: the driver had delivered it to “someone” at my address, but - despite repeated questions from me - were unable to describe this person (even their sex), or a time of delivery. They presume they will wear you down if they say the same thing over & over again.
Finally, they said they were “closing the case” and instructed me to contact the originating retailer. My request that they - in the interests of good customer service - get Virgin to resend was met with incredulity.
Avoid this company. They are unreliable and slippery.”
“They are genuinely the worst company i've ever dealt with. Useless delivery drivers and useless customer service staff. Complete waste of time trying to get a tune out of them. If you can, avoid them.”
“Package missing. Delivery schedule for 7th Osctober. Rescheduled for delivery 8th. Rescheduled delivery confirmed back by Yodel email 0729, 7th. Tracking confirmed estimated delivery, 8th.
Seller system link now shows:
"Rescheduled By Receiver 08/10/20 20:10 NORTHAMPTON SERVICE CENTRE."
This is complete fiction! That is 36 hours after Yodel confirmed by email 8th redelivery.
Customer agent assured me by Chat it would be delivered by 2100, 8th. Fiction.
1500, 9th Tracking still not showing "Out for Delivery". No help from Chat except would "send note to Depot"
i have never had a trouble free delivery involving Yodel. Never!”
“2 parcels in as many weeks delivered to the wrong address. I have no access to the building it's been delivered to and have been on the webchat (who were very apologetic and helpful)twice and who have said the driver will return to retrieve the parcel and deliver it correctly only to then get e mails you can't reply to saying ' it's been delivered to the main foyer. Contact who you purchased from and they will advise you what to do' What they will do is tell me to knock on every door in the street to find the parcel which is completely unacceptable (even more so during a global pandemic when I will be putting my health at risk) as they should be taking the misdelivery up with Yodel. Other delivery companies have no problems with delivering to my correct address so I will no longer be purchasing from companies who use Yodel to deliver.”
“Waiting days for a delivery only to find out they failed to scan it a few times and now don't know where it is however they were very interested in questioning what the contents of parcel was? Is it standard practice for them to question what contents of missing parcel is considering its not their business or is it because they are notorious for thieving parcels. At any rate I'm still waiting for a parcel that probably will never show up. This company needs shutting down. Worst delivery service I have ever encountered. Scammers”
“If I could give these people no stars I would. They sent a driver who claims to have "left it in a safe place". Didn't even bother to ring the buzzer. Needless to say the package is nowhere to be found. Either someone stole it, or (more likely) the driver himself stole it. AVOID THESE SCAMMERS AT ALL COST.”
“I live in a gated development, and on regular occasions they
A) do not ring the bell or attempt to deliver if the order is heavy
B) refuse to deliver to the door even when you have explicitly explained that you are isolating due to covid regulations!”
“Never use this "company" for your piece of mind. Awful customer service. Drivers lying about calling card, they apparently never been here. So after 4 days after planned delivery still waiting with no clue where my parcel is”
“Waited 3 days and was even looking on their tracking system to see where the driver was. 3 days in a row, they drive right past me without attempting to deliver. Now they ask for me to travel an hour to the depot to collect and an hour back - 2 hours wasted time. Never got my parcel.”
