Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,017 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 7,017 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They said I had refused my parcel(which I hadn't) and that it had been lost!! You can't call and speak to a human and live chat is a waste of time.Totally unprofessional and a bunch of liars”

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Posted 5 years ago

“My daughter ordered a card and flowers from Moonpig to be delivered on 27November for my wife and my 50th wedding anniversary There were not delivered albeit we tried to contact driver but to no avail We waited until 9.45pm on the items being delivered only to be told by text that he did not deliver after 9pm as this was company policy As this was supposed to be a surprise for my wife you can see why I am upset as the flowers will now have been in transit for 2 days some surprise. It has ruined the party for my wife and I. I would have reservations using your company again”

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Posted 5 years ago

“Shocking service- had a test to say item was handed to customer but the doorbell never even rang- all I can assume is it's theft. Apparently after calling customer service, the drivers aren't required to even take a photo to prove delivery. So my word against his? Would never use them!”

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Posted 5 years ago

“The did n ot try to deliver but claim they did. I was sitting in front of my house waiting and the driver just drove right by. Seconds later an email claiming they couldnt access the property. These companies need a regulator. Liars.”

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Posted 5 years ago

“On more than one occasion these incompetent idiots claimed to have delivered my parcel to me at my home address even though I was at work! They have also lost or claimed to not be able to find my address. It has now got to a point of I'm purchasing something online and I find out that they use Yodel, I won't purchase the goods.⁵”

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Posted 5 years ago

“Tried to talk to someone over there chat and all you get is copy and paste responses with your name at the beginning. Why pay someone to type your name just use a bot would be cheaper.”

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Posted 5 years ago

“Useless they use third party delivery companies so the Blair is taken off them.”

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Posted 5 years ago

“Your carriers saying they attemted to deliver when they never ever came here as ive spoke to a driver who admitted that yodel tells them what to say its a very bad delivery service and if i get things on line it says yodel ill not get as they are liers the driver wants to stay anoumous as yodel is bread winner over there employers do not get anything that is being delivered by them i no i wont and i would give no stars just liers”

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Posted 5 years ago

“Driver lied about trying to deliver The worst company ever I was waiting for my delivery,checking in the tracking provided by the company,he was near my house,didn't come and the update on their page was saying that the driver tried to deliver....WHAT A LIER!!!!!!!THAT IS NOT ACCEPTABLE!!!!!! LIERSSS......DO NOT ORDER FROM YODEL”

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Posted 5 years ago

“This company are absolutely shocking they didn't deliver my parcel on the stated day and having checked the tracking reference they state it was refused 2 days earlier? and now its arrived back at the sender on the day it was supposed to be with me Yodel don't give a dam and because of their useless service I have now let MY customer down.”

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Posted 5 years ago

“They are unprofessional and liars. I was waiting 3 days a parcel and no attempt was done. Every time they found a justification. The only good is that you can have the conversations per email so all the lies and contradictions are written. Worst courier I have ever seen. Never again. One star is too much. Customer service is also poor. Avoid them as you avoid the covid19!”

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Posted 5 years ago

“Awful service. Didn’t deliver my parcel on the said day. Gave me a time and didn’t show. The customer service was unhelpful and assured me the parcel would arrive on the day. Waste of money and ruined the gift”

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Posted 5 years ago

“Inefficient is an understatement.”

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Posted 5 years ago

“They didn't bother to attempt the delivery. Chat service do not have updated status with them about your parcel and call service only have IVR. My first parcel with them was sent back to sender as driver couldn't access my property. They didn't attempted the redelivery of it or call me for access. And my second parcel is on the verge of same today. Really bad service. My personal experience, don't use this service at all - look for something else, something better. I can't post without a star hence this 1 star.”

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Posted 5 years ago

“I missed my parcel delivery . I went on your site and selected eave in a safe place and ticked the box to say i would take responsibility for the parcel. I then recieved a further delivery note saying I had missed my delivery despite me updating the website. I assumed the update had not been given to the driver so expected my parcel Yesterday. there was no parcel and no card and when i tried the web chat they said a third attempt had been made and I had to collect it from your depot. I reiterated i had asked to deliver to a safe place the web chat operator said call customer service ,. I did that and got the same automated message. 3 attempts go and collect. This is a joke my instructions were not followed I spend 30 minutes chatting on the web then pushed to make a call where you cant speak to anyone only to be told the same thing. What sort of customer service is this. I already have a GDPR complaint against your company for providing my details to a third party . Resolve it”

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Posted 5 years ago

“absolutely appalling service ! Parcel delivered damaged and i am still awaiting collection for return. Full two weeks i have been waiting for this delivery ! Even the supplier is frustrated as everytime Yodel claim to have tried to collect they get charged. There is no way to dispute the status on their website. Its a collection of joke statements including inaccessible property (no it isnt); parcel not ready for collection (err lies - it was outside the front door!) etc etc I will certainly be checking suppliers courier in future - if Yodel then no deal !”

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Posted 5 years ago

“Yodel driver left a parcel on my doorstep without my consent and it was stolen. Nobody is taking responsibility. I did not instruct for my parcel to be left anywhere and it should have been taken back to the depot for re-delivery. You have to press an intercom buzzer to gain access - I was not home so did not let the driver in. They must have gained access via another property or following someone into the building and to save themselves from doing their job properly dumped my parcel on my doorstep which is not a safe place - it is a communal hallway in a block of flats and parcels go missing all the time. Now all Yodel are telling me is that their computer shows the parcel was delivered.....IT WAS NOT DELIVERED!!!! Please use your brains and stop relying on what a computer tells you. Any driver can say they delivered something when they didn't. The note through my door says I consented to leaving the parcel on my doorstep which is a complete lie. AVOID THIS COMPANY!!!”

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Posted 5 years ago

“Four times driver has attempted to deliver to a hotel which is on lockdown. Big notice at front says 'all deliveries to rear' but driver obviously can't read so puts a card in letter box. There is a local drop off point but he didn't do that. Hopeless! Still not got parcel one week on. How comes all other carriers can read and deliver to the rear!”

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Posted 5 years ago

“Yodel is So useless I been waiting for my parcel for over 2 weeks and each I get told that will be delivered the next day and it never does. Then I get told that it's with the driver etc. Yodel dont care about customers at all. I would never ever use this service ever again. Hate it with a passion. The online customer service all they say is sorry about the delay etc but they never actually do anything about it. They just talk for show. Wasted my time.”

Yodel 1 star review on 24th November 2020

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Posted 5 years ago

“Poor tracking info. Was told there had been two attempts at delivery in the same day. Was in house all day... Customer service gave me conflicting info and said it might come the next day.”

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Posted 5 years ago

Yodel is rated 1.1 based on 7,017 reviews