Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,909 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,909 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was out for delivery 23/10/2021 To BP Service Station Carmondean Livingston. I tracked on the APP and the delivery driver stated that the BP was no longer there and must have moved. The BP has been in situ for years and it was still there this morning when I passed. The parcel has now been returned to sender and customer service was as useful as a chocolate teapot. Not for the first time Yodel have screwed up their deliveries and what’s worse, their customer service response is woeful.”

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Posted 5 years ago

“As usual delivery driver lying he was two stops away went to my gate to collect he was nowhere I look online while waiting and informed no access absolute joke if you are thinking of using these idiots think again”

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Posted 5 years ago

“I ordered an item from ebay yodel were supposed to deliver on 16 October I remained at home all day for the delivery. No parcel arrived and yet the Tracking showed it to be delivered after many sessions on their webchat I was fobbed of with so many excused and a totally fabricate report from their driver. I received two phone calls from there customer services who tried to get me to say the situation was resolved when it certainly was not. I would never recommend this company”

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Posted 5 years ago

“Ordered off eBay, Yodel saying parcel delivered yet I have had nothing, I was in all day and no deliveries were attempted, this company should be closed down they are a shitstorm”

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Posted 5 years ago

“I made an order yesterday and paid for next day delivery. Yodel were supposed to deliver the parcel by 5pm today. It hasn't come. I waited in for it & I'm not happy. I tracked the order & yodel are saying they couldn't locate my property & I have to contact them. Easier said than done... My property isn't hard to find and never before has a courier failed to find it. I've no missed calls from Yodel. Never before has online shopping been so stressful.”

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Posted 5 years ago

“I don't get how a delivery company can't deliver my parcel to me. It was returned to supplier this morning after the depot couldn't confirm my address, despite giving my correct address to Yodel three times prior to this.”

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Posted 5 years ago

“Yodel have now bought out Collect+, and are currently destroying their once-excellent reputation. In 2 weeks, I have sent a parcel to a customer who hasn't received it, (although Yodel say they have delivered it, without any evidence whatsoever), and today another customer received an item that was smashed to hell which was sent in reinforced card, with more reinforcement inside, with a deep and wide puncture mark pushed right through the middle of the parcel. Their claims department can barely understand English, and quite frankly couldn't give a damn. I cannot afford to ruin my reputation by using this company, and have now switched back to Royal Mail. Thinking of using Yodel/ Collect+? THINK AGAIN.”

Yodel 1 star review on 22nd October 2020

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Posted 5 years ago

“Delivery from Cotswolds was late. Got no notification from Yodel and when I contacted them they said that they would get back to me. This never happened. Also, despite my request to leave my package on my rear porch, it was left at my front door in full view of anyone passing. They never even rang my doorbell to let me know it had been delivered. Very unprofessional and slipshod company. I will be notifying my supplier, Cotswolds, of my terrible experience with Yodel and urging them to ditch this absolutely useless company.”

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Posted 5 years ago

“My claim about damage gate from Yodel courier was closed as I didn’t provide cctv footage. Service person on 7 emails ignore my question how driver come to my property if gate was locked. They don’t see issue as I don’t have evidence”

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Posted 5 years ago

“I’ve been chasing my parcel for the last 2 days the webchat is a total shambles, they come across helpful, personally I think they are clueless, 3 led day tomorrow and I’ve been told it will arrive for sure, yesterday driver was on he’s way and I get a message saying it’s been cancelled, today all day in depot no one attempted or nothing and I’m still waiting”

Yodel 1 star review on 21st October 2020

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Posted 5 years ago

“They didnt find my adress”

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Posted 5 years ago

“They didnt find my address.”

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Posted 5 years ago

“AVOID! AVOID! Everything. Bad from start to unfinished. Company lies about picking up parcel - messages saying it’s not available or that it’s been collected when it hasn’t. Scheduled pickup times come and go and are meaningless. The call center is basically robots, and if you get through to a human they have no way to contact the driver. Worst courier service I’ve ever wasted my time with. Seriously abominable. Avoid like the plague!”

Helpful Report

Posted 5 years ago

“Awful service. Waited in 3 separate days and they claimed to try and deliver. No card for reference, not being honest at all. I ordered form Office shoes. Poor Office, change your delivery company please!!”

Helpful Report

Posted 5 years ago

“On at least three occasions I have received an email telling me that Yodel has delivered a package to my address, or that a card was left, or that the package had been handed to me. One every occasion it was untrue, and I had to contact Yodel to try to track the package. This always takes a long time because their chat operators are always very busy (handling complaints I assume). On each occasion I was told that SatNav confirmed that the driver had been in the area, and I was then asked to ask my neighbours whether they had received the package - which was obviously missing the point since I had already made clear that the driver claimed to have delivered it to me. On each occasion the enquiry was eventually passed back to the depot for a "driver interview", resulting eventually in the missing package eventually appearing quietly, unannounced, and with neither explanation nor apology, on my doorstep. This is an atrociously useless delivery service.”

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Posted 5 years ago

“Ordered from Gousto for the first time, we live on a farm! I was in all day and tracking driver then status was updated to 'unable to access your property', checked my security cameras, they hadn't even attempted delivery! Customer service sad they would send the driver back - never happened!! Good job I was not relying on the food box!! The box got returned to Gousto by Yodel which they will probably get paid for! Not the first time Yodel haven't bothered to even try at this address and looking at the feedback on here it looks like it is a habit!! Shocking company.”

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Posted 5 years ago

“YODEl had my parcel for over a week… YODEl had my parcel for over a week stating they couldn't find address (Only 4 houses on road) tried contacting yodel (No way of contacting yodel, phone gives automated response) This really is a useless company, avoid at all costs! (Yodel, Ireland) I did online chat with Yodel agent (Pointless) wants me to contact sender? why? when Yodel have my parcel not the sender. Then they tried to fob me off with the "address label was damaged" excuse. My parcel was sent from Samsung, what a company like samsung are doing engaging with this outfit is beyond me or shows how little samsung think of their loyal customers once they got their money.”

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Posted 5 years ago

“Never ever trust this company keep telling me they will call back in 24 hours they don’t ting back then tell me they handed the parcel to someone when no one is here and it is a work address they just scam people”

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Posted 5 years ago

“No parcel was delivered to me on 19/10/20.took the day off work ,I was home all day,no calling card left either.Why do Virgin media using Yodel?I'll let them know that Yodel is a trash.Disgrace,Poo on a stick, Fart knockers.....!!!! O stars!!!”

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Posted 5 years ago

“Yodel were supposed to collect a test kit for a government Covid-19 survey and I followed courier’s progress on their tracker until eventually we saw a note saying “Sorry we missed you” and saying a calling card had been left. In fact, nobody called or rang our doorbell, and no calling card was left. The courier was obviously lying. Why is the Government spending taxpayers’ money on such a shoddy and unreliable service? Now we have a completed Covid test kit in our fridge that we don’t know what to do with.”

Helpful Report

Posted 5 years ago

Yodel is rated 1.1 based on 6,909 reviews