Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

“Lying Yodel driver, terrible service Horrendous and unprofessional service with a lying driver. I really do not understand why any company would employ a driver who lies about attempting a delivery and leaving a card when this driver was not anywhere near our house. Yodel must obviously not care about professional service that is trustworthy and reliable. We would not use Yodel for those exact reasons.Yodel must be unaware that customers are actually using the tracking information and can see when a driver acts unprofessional and lies about attempted deliveries.”

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Posted 5 years ago

“Absolutely awful company, customer service is a waste of time, numerous calls, emails and messages to tell them I have not received my parcel and all I got told was driver has delivered to my address unfortunately the house he described was not my house and description changed every time, so obviously lying, then told i should go and look for it umm where do they expect me to look when they can’t get their story straight of where it is in the first place - and why should I they are supposed to be a delivery company, they are useless and I never got my parcel.”

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Posted 5 years ago

“I was out and had a text and an e-mail saying my parcel had been delivered to customer - impossible. Arrived home, no calling card left to say left with neighbour and personally checked with my four neighbours who obviously did not have the parcel. Either incompetent, liars or the both. Nightmare company”

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Posted 5 years ago

“Yodel thank you for telling me I have given incorrect address information for my own home address. My address does not exist to Yodel though funnily enough all other delivery companies have zero issue. Not to. Mention the postcode shows up at our exact location on any gps map. Two failed deliveries again. Even after giving a neighbours address and giving exact directions to get here via the robot on webchat. Try to call and the automated service hangs up. Contact seller. Amazed Zooplus still choose to be associated with Yodel!”

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Posted 5 years ago

“Can't believe how poor the service has been from Yodel regarding my order over the last couple of days - DISGRACEFUL! The package was supposed to be delivered yesterday but I got an email to say they had failed to deliver it, even though I am working from home everyday and they left no calling card either. It supposed to be re-delivered again today but yet again, the same email arrives and no Yodel driver came to my address for the second time and no calling card. The customer service is just as bad as when I attempted to raise a complaint all they said that can be done was to relay my complaint to the depot and was no official internal complaint procedure to follow. Something needs to be done and there needs to be a petition/movement to not use this company until they get their act together.”

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Posted 5 years ago

“Got two emails on 10th at the same time 20:21 saying delivery will arrive today, and next email on 10th 20:21 saying I missed my parcel and left calling card, no card was left, after checking in app it shows my parcel was at 11am on 10th after had to change date to 13 of October. After contacting customer service on 13th they told my parcel label damaged and cannot scan and should arrive soon, on 14 Oct told it will be soon, today 15 Oct told it will be between 10am and 1pm, now 15:50 and still waiting. WORST SERVICE EVER!!!”

Yodel 1 star review on 15th October 2020

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Posted 5 years ago

“lied twice saying my package is on its way with a delivery driver and never got here. useless, still waiting for my parcel now”

Yodel 1 star review on 14th October 2020

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Posted 5 years ago

“Left parcel on my porch waste of time and money”

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Posted 5 years ago

“Got 2 email updates in a row on 5th and 6th of the month saying I wasn't in and a calling card was left. I ordered my item to my workplace and someone is there from 6am to 10pm 7 days a week and no attempt was made. Then they lost my parcel. Delivery was apparently attempted on the 12th after they magically made my parcel reappear, but again, no delivery. Then on the 13th they tell me that they can't find the address, despite having apparently been there 3 times already? Then I get told to pick my parcel up from a depot 15 miles away, despite my area being in lockdown and it being unlawful for me to do so. Eventually was told that a redelivery would be attempted on 15th. I'm not holding my breath.”

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Posted 5 years ago

“Got 2 email updates in a row on 5th and 6th of the month saying I wasn't in and a calling card was left. I ordered my item to my workplace and someone is there from 6am to 10pm 7 days a week and no attempt was made. Then they lost my parcel. Delivery was apparently attempted on the 12th after they magically made my parcel reappear, but again, no delivery. Then on the 13th they tell me that they can't find the address, despite having apparently been there 3 times already? Then I get told to pick my parcel up from a depot 15 miles away, despite my area being in lockdown and it being unlawful for me to do so. Eventually was told that a redelivery would be attempted on 15th. I'm not holding my breath.”

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Posted 5 years ago

“Had a package that yodel said was delivered sent by a ebay store had real problems getting money back as the supplier stated it had turned up.in the end i asked for a geotag of my place and pic of door.yodel needs to be investigated by some tv show”

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Posted 5 years ago

“To reinforce others' points on here, if I order anything on line and they say that Yodel will be delivering it, I cancel the order, unless they can offer an alternative way to deliver. I once had a parcel non-delivered on 12 consecutive days, and eventually found 4 identical parcels despatched by the seller about half a mile away in a cafe........”

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Posted 5 years ago

“I've used Yodel several times for large packages to be delivered to my flat. Every time they refuse to bring the package up, which is fine because of the weight. But they neglect, every single time, to tell me the package has been delivered. I've been at home, every single time, to receive the package waiting for a knock at the door or a ring of the bell. Instead I have to find out through an email and the package is then blocking people in the common areas for several hours.”

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Posted 5 years ago

“Very poor service from customer staff. Driver damage my gate worth over 2k. It’s took over week to report this to damage team. They made everything to avoid responsibility. They asked me to prove how driver come into my property. He admit he didn’t make any damage. So to come on my priority he need jump over 2 meter fence/gate.”

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Posted 5 years ago

“Parcel did not arrive. Tracker said not at home and left card. No card left my wife and I at home all day. Driver did not come at all. If I could give a minus I would Terrible service”

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Posted 5 years ago

“1. Yodels automated customer services phone system will hang up on you should you not give the details it likes 2. Yodel gave my parcel to the wrong collection shop, despite the address being correct on the box meaning i had to travel long distance to retreive it at cost to myself. 3. Their online chat is robots, don't expect any help. 4. I asked the robots prior to collection why my parcel was at the wrong shop and was told it was actually at the right shop despite the notices i received on my phone about it being delivered to a different location. They were certain it was at the shop. It wasn't at the notification was correct. I have complained to customer services who have not recognised my email yet. I do my best to buy places that do not use yodel, they are physically that THAT bad.”

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Posted 5 years ago

“Got a notification 10:47 fri 09/10/20, 'your parcel has been delivered' ( we'd been counting this day down for three weeks) bit Strange, as it needs a signature and nobody is home. Wife gets home for 15:15 ish and no card left and no parcel left on the back garden or with any of rhe neighbours. Rang yodel and it was the standard investigation fob off for 48 hrs. This was a new PS4 with FIFA 21 for a long weekend of indulgence smashing some hours with my two lads. As you can imagine, two disappointed kids and fuming parent. After my wife's own investigations we found our neighbours CCTV recorded the driver parked outside our house, rummaged in the back of the van. Sat back in the drivers seat and drove off not once settling foot on our property. I reported this. Saturday morning i called again to see where we stood and regardless to say just more platitudes, id had enough so bought the exact same thing from smyths toys to rescue the weekend. I received an email this morning 12/10 that my parcel will be delivered this morning. So i rang them again explaining whats happened and had it cancelled. 10:24 got this message.. We have tried to deliver your order from Littlewoods. We will try again tomorrow (Mon-Sat) What a horror show.”

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Posted 5 years ago

“My parcel was delivered to a neighbour despite me be in and not leaving a delivery note to say it was ok to leave it with a neighbour.After not receiving my parcel I contacted yodel to find out they had delivered it 2 weeks before.this particular labour happens to be a drug user and alcoholic and has stolen £200 worth of items. The police have said there is nothing they can do as I have no proof that she handed it to me. I have spoken to the company which is based in America and they have refused to send out a replacement older and are blaming yodel for not giving it to me. I've been told my yodel there is nothing they can do so I have lost £200 because of them”

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Posted 5 years ago

“Bridgwater - Like all the rest if you I completely agree - they are liars! They said they could not deliver but they didn’t even try! The first I knew was an update on the website - no card!!!! Asda will suffer as they will also get bad review.”

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Posted 5 years ago

“Terrible service. Driver obviously failed to read the delivery instructions. First day did not leave in specified safe place. Second day I had changed my preference to leave with a specified neighbour and also specified who NOT to leave it with (because I knew they would not be there). So obviously they tried to leave it with the one I didn't want them to leave it with and was left another card! Rang Yodel and complained but they have no direct contact with the driver so that is a waste of time. No consideration for people who live alone and have no one to accept the person if, like me, you work full time.”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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