Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,909 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,909 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You really shouldn’t be allowed to enter: “sorry we missed you, we’ve left you a calling card” when this clearly did not happen! We were not only in all day but have a bell ring camera running 24hours & no-one “tried to deliver”. Come on Yodel! The truth is much better! Suggest: “We are inundated with deliveries at present but your delivery is important to us & we will get to you as soon as we can” Also, please keep your tracker up to date.”

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Posted 5 years ago

“Currently having an awful delivery experience with Yodel. My parcel delivery has been put back day after day. What is the point of a tracking service that simply lies to you? Already delayed, my parcel was due to arrive yesterday, by 9:00pm, and it was just a mile away. Then it was midnight! Then they had the cheek to say they'd failed to deliver at 8:00pm and left a calling card - utter lies! Now it's 20 miles away, and once again I'm number 6 out of 39 deliveries. He's been on deliver No.6 for the last hour or so. Just fairy tales.”

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Posted 5 years ago

“Parcel delivered 3 days (Saturday) ago on 'click and collect.' no email, no text message! all i wanted to know when I contacted their 'fob a customer off' service was 'Do I need a collection reference number?' their 'agent' disconnected the conversation on my second attempt on Tuesday. All they do is lie, fob you off, or disconnect you. Worlds worst parcel service bar none!”

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Posted 5 years ago

“i am still waiting for my parcel they are useless they have not left any contact details so i cant even get in touch will not be useing these twats again”

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Posted 5 years ago

“totally useless they said they called earlier in the day they never no idea how to present themselves as a proffesional company”

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Posted 5 years ago

“Utterly useless! Their customer service is a complete joke and they couldn't give a toss about the fact that they don't know where your delivery is. I ordered a package from a pet food site and it has completely vanished. There is no up-to-date information on their tracking site, or anywhere else about where it is or when it will be delivered and the only way of contacting them is through a webchat system which resolves absolutely nothing. I have just passed the relevant information about this bunch of fraudsters to a researcher on the BBC's Watchdog team and await the results. They are well aware of the many dissatisfied Yodel customers and intend to do an investigation into their many deficiencies. I suggest that others do the same. The more the merrier...”

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Posted 5 years ago

“Awful. Expensive parcel been delivered to different address on the door step . Not even to someone. Now I can't find my parcel.”

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Posted 5 years ago

“Every time I am forced to deal with Yodel,it is a nightmare of "missed" deliveries that were never attempted,promises for resolutions or explanations that never come, and cringe-inducing messages from their "social media escalations team" begging me to get in touch to let them fix what inevitably went wrong this time. What has gone wrong this time, is what goes wrong every time: somebody made the mistake of using Yodel. I always respond to the Yodel Social Media team when I get one of Yodel's copy-and-paste comments on my one-star reviews. To date, Yodel have never responded to anything I sent to that team.”

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Posted 5 years ago

“unacceptable the delivery driver is a dirty liar”

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Posted 5 years ago

“Had message saying can't locate your property, it's a BIG block of flats, What it really means is either driver is an idiot who shouldn't have a job or they couldn't be bother to ring the buzzer, After reading Yodel reviews I wonder how you are still in business,”

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Posted 5 years ago

“AVOID!!! this company at all costs. Driver abandonned large parcel blocking doorway at sheltered accomodation.Totally thoughtless, lazy and inconsiderate to elderly vunerable and disabled residents. Will not be using this company again!”

Helpful Report

Posted 5 years ago

“They said your order Is on the way than after 2hours I checked they said first attempt has been made and card has been left. Second parcel was on its way then suddenly it also had a new date atomatically reschedule for next day. I contacted ArgoS on first they said you have to contact yodule than they said as soon as I said I am recording we will write to them. No complaint email for nor Argos nor yodule. Yodule don’t even recieve your call it’s all automated.. he gave me two parcel numbers than. When I put the second parcel number it said that is also know reshudle for tomorrow. Again called Argos he said all I can do is refund your dilvery money. And we can’t launch complaint or give you a complaint reference number.”

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Posted 5 years ago

“The driver keeps saying he has left a card. This is absolutely rubbish as we are always in. No card has ever been left. Our parcel keeps being returned to the supplier. They have a contact phone number”

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Posted 5 years ago

“Yodel is absolute joke. I was at home all day they said they can’t get access to property. Guess what noone was trying they get paid for every drop if they behind thay cannot be arrsed”

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Posted 5 years ago

“Sat in all day for delivery to receive an email saying they couldn’t gain access to the address. I was at home. My buzzer is working. So basically they didn’t even try.”

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Posted 5 years ago

“I recieved a message saying the driver was unable to locate my property so I called their number advertised on Amazon. That number did not work and advised me to call a different number. I called the different number and that advised me to go to their website and I engaged in a webchat. Wasim came online, he was polite but after telling me the driver had issues with his satnav asked me for directions to the property. As I was typing this he ended the chat! I started another chat with another member of staff, after telling both of them I will be at work for the next 7 days, they told me they would have to redeliver tomorrow! I told them they haven't tried to deliver at all! A total sham of a company”

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Posted 5 years ago

“Delivery driver very friendly with a smile on his face. Nothing to much trouble. Took his time to have a friendly chat and off he went on his way. Nothing like most delivery drivers who don't give you the time of day. Well done yodel.”

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Posted 5 years ago

“This is the second day I been in all day and your driver has failed to deliver my parcel and then lie by saying they left a card at my address I tracked on my tablet he never even enter my road, your company is totally useless.”

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Posted 5 years ago

“ITS SAYS DELIVERED BUT IN REAL NEVER DELIVERED PARCEL NEVER SIGNED .JOKE!”

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Posted 5 years ago

“Total Rubbish, lied and said they attempted delivery when i was home all day!!”

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Posted 5 years ago

Yodel is rated 1.1 based on 6,909 reviews