Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,017 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 7,017 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrid company. I waited all day for an expensive delivery and received a text saying it had been signed despite no doorbell ring. I called customer services and the driver said it had been signed for by “DJ Coole”. I have all proof in CCTV that nobody came. Utterly disgraceful. Had to ask all my neighbours but no parcel. I think my delivery was stolen by the driver. How can we complain to the watch dog?”

Helpful Report

Posted 5 years ago

“They failed to deliver the parcel, had to be rescheduled for the following day when they said it was delivered without actually delivering it. Asked me to check with the neighbours or the surroundings as they had no way to contact the driver or know where the parcel actually was. It was a parcel that required signature, yet it was left who knows where or with a random stranger.”

Helpful Report

Posted 5 years ago

“Waited in for a delivery that never arrived . Later received email saying parcel was delivered . Contacted Yodel just to be told to contact the courier myself and arrange delivery as there is nothing they can do since it says delivered . Worst company ever . Always issues and customer service doesn’t care”

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Posted 5 years ago

“Yodel didn’t even attempt delivery, they just said they could not find the property without calling the number I’d provided and said I should contact them. They were then almost impossible to contact and I had to use a terrible, antiquated auotomated service which hung up before my query was answered. Finally able to use the online chat the representative told me to use the online tracking system (the one that told me to contact them) then ended the chat when I was half way through typing! I had to drive to the depot 45 minutes away to collect my parcel. A dreadful service.”

Helpful Report

Posted 5 years ago

“Promised delivery today, after being on Web chat for 2 days, they said 100% it would be delivered today, none professional company been waiting 10 days, would never have bought anything if I knew yodel were the delivery company, there warehouse is 20 minutes away from me couldn't even go and collect to much hassel, i will never ever deal with any company again that uses yodel to deliver there goods.”

Helpful Report

Posted 5 years ago

“Tracking the van was in Haywards Heath… Tracking the van was in Haywards Heath with two more deliveries to do. I refresh the screen and it shows driver has called no reply and card left.to put the matter straight I was at home looking out the front. Camera also on looking out front. No person came to the house no card left driver has lied. Contacted yodel straight away say it’s not their fault and take it up with the company I purchased the item from... err no... so not sure what’s going to happen.yodel say they can then they can’t get in touch with the driver. He was only about 1/4 mile away when he said he called. Why does he have to lie... not good customer service in fact not good experience. I have lost Money today waiting in for the item to be delivered.. why do they lie!,,”

Helpful Report

Posted 5 years ago

“Absolute Tin Pot company. Several times iv had the misfortune of these being the chosen delivery company. Guess what the same old scenario.... Received an email stating they tried to deliver but no one at home so left a card. No you didn't try to deliver and no you didn't leave a card. Received email minutes later saying sorry for the delay in delivery they'll try in the evening or tomorrow... why have they stated they tried to deliver if in fact they are just delayed... Why people choose to use this company ill never know.”

Helpful Report

Posted 5 years ago

“Utter rubbish, have lied about attempting delivery and leaving a card, poor service! Avoid, avoid, avoid!!!”

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Posted 5 years ago

“Absolute joke of a company, drivers STEAL your parcel and say they have delivered it, you speak to the customer service team an they are so rude and basically say oh well!!!”

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Posted 5 years ago

“Worst service ever avoid!”

Helpful Report

Posted 5 years ago

“I moved to a new house and had virgin media send me a new wifi device using Yodel. The delivery is a week late and I'm meant to be working from home. On top of all this they give me a new delivery but lie about it and don't really send it.”

Helpful Report

Posted 5 years ago

“Non Delivery on 3 occasions 1st cannot find address 2nd no one in card left (Rubbish) 3rd cannot deliver to Buisness address Cancel order twice i will never use this company again”

Helpful Report

Posted 5 years ago

“I don't know why in the world these guys have got such a great Trustpilot reputation. Second time in a row they have not delivered on the stated day another time before that they didn't deliver it at all. Terrible customer service too as I've not had a resolution yet. They always seem to lie and say that they tried to deliver but there has been no card left and I've been in all day.”

Helpful Report

Posted 5 years ago

“Delivery driver dumped my fragile parcel in my hallway. Quickly made his way back his vehicle. My husband Slid the parcel across the carpet to find broken glass. Called driver back but was ignored. I paid £29.99 for delivery to the company I bought the items from. Have tried to get in touch with Yodel by web chat, email and phone with no satisfaction. Did manage to speak eventually on web chat but still waiting for a solution and even better to speak to a human being. Disgusting service.”

Helpful Report

Posted 5 years ago

“If I could give you no stars I would. A company gave me a tracking number that does not match my name and address. Phoned Yodel (after trying the webchat 3 times and no-one replied) and they were so unhelpful and told me they were going to cut me off as I was hogging the phone line, which is precisely that they did when I asked to speak to a manager. The original company refuse to answer my emails so I'm left £35 out of pocket. Paid on paypal and they won't sort it out unless Yodel give me a letter to prove what I'm saying, which they refused to do. I am livid that a company can lie about a tracking number and get away with never sending you an item that you paid for.”

Helpful Report

Posted 5 years ago

“The whole idea of setting up a business is to rival or better previous ones. Yodel appear to be some bloke with a Trabant and a garden shed trying to take on the Royal Mail. Woeful, unreliable, and a total waste of time.”

Helpful Report

Posted 5 years ago

“Absolutely appalling, driver left parcel in my hallway and left at a very fast pace. My husband slid the parcel across the carpet where there was broken glass on the floor. My husband called out to the driver, driver did not respond and drove off. Tried to contact company by email, web chat and phone with no satisfaction. Messages left, awaiting some kind of reply. Disgusting service, oh forgot to say that I paid £29.99 for delivery to the company I ordered from.”

Helpful Report

Posted 5 years ago

“How can we do something about this terrible terrible company? 4 parcels claim to have been delivered and haven't. I am losing money. I had a collection today and they lied they came to collect. 2 weeks of a nightmare trying to sort these out. Very unhelpful over the phone or email. How are they still in business? I just want to scream!!!!!!!!!!!!”

Helpful Report

Posted 5 years ago

“Terrible service waiting OMG all day just saying sorry I missed you they never even came no card nothing When you try to phone it’s impossible to speak to a human disgusting is a understatement”

Helpful Report

Posted 5 years ago

“quite possibly the worst delivery company in the world. i legit get super anxious when i see that they are the chosen courier since that means package won’t be delivered on time and it will just be an overall nightmare”

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Posted 5 years ago

Yodel is rated 1.1 based on 7,017 reviews