Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,017 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 7,017 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AVOID AVOID Shitty company”

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Posted 5 years ago

“Twats cannot deliver”

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Posted 5 years ago

“The courier arrives in good time to collect my antigen swab as part of an iOS Mori survey. I thoroughly read what the courier should do to keep me (& himself) safe from possible infection especially important as he had something like 25+ collections throughout today (Sunday). He arrived and knocked,I put my mask on and grabbed the same from the fridge,as I'm opening the door not a word was said,he didn't identify himself,he didn't step back at least 2mtrs from the door,he didn't speak at all but as the door was half open he reached out,snatched the package from my hand sticking a label on it as he grabbed it and turned round and walked off! Not a word spoken,didn't identify himself as the yodel courier and where I live is not withing view of a road so I couldn't see a vehicle. He didn't step back of have a tray/box to put on the doorstep for me to put the package in as per the website and he did not step back,he was closer than half a metre to me. I've come in and washed my hands and sanitised them and also put the mask into disinfectant (Dettol) to soak for a while before I wash it, something I always do when I've had the mask on! I felt,having read the website,that yodels had put so much in place to.protect me and him, yet when he knocked it all went downhill rapidly. Appreciate he's in a hurry as he's got a lot of collections and deliveries to do but that's what he's paid for. I have a daughter with no immune system and do all I can to keep her safe a secure her life and someone like him could have easily put her life at great risk. I. Hugely disappointed in yodel and if I could have given a zero rating I would have done so!”

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Posted 5 years ago

“The driver came to collect a package, I live in a flat and he never followed the guidelines to call the flat. When I went down to hand him the package he started banging on our key pad and was very aggressive. As a woman on her own this is unacceptable. I suggest someone from yodel looks at their staff and gets rid of this person that came to collect my package”

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Posted 5 years ago

“Terrible firm i dont know why people use them”

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Posted 5 years ago

“Awful service. Took 2 days off to recieve a delivery whic hwas very valuble. Both days I just got an email saying sorry we missed you, check your calling card. There wasn't even a calling card left either time! The second time I ran out to see, but no sign.”

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Posted 5 years ago

“Dodgy Courier company The worst courier company I have ever seen. An item was sent to me via Yodel and the next thing I got from the Yodel was that the item has been delivered to me. Ironically, I was working from home, was aware that the item would be delivered on that day and was on the lookout for the delivery. On getting the email, I contacted Yodel and they started tossing me around for four days. I requested to speak to the manager, but I was denied access. Eventually, after four days of continuous calls, the company representative told me that they have realised that the item was not delivered and they could not asked me to go back to the company that sent it to me for them to raise a claim. This is the worst customer service experience. The company looks very dodgy considering the fact that the item never leaves their depot and they sent an email that it has been delivered. So disappointing.”

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Posted 5 years ago

“Hopeless and not for the first time. Supposed to deliver to a BP Garage, driver said it had moved address and returned to sender. Absolute rubbish, garage is very much still there and even Stevie Wonder couldn’t miss it. Pathetic customer service response afterwards. Avoid at all cost.”

Yodel 1 star review on 23rd October 2020

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Posted 5 years ago

“My order was out for delivery 23/10/2021 To BP Service Station Carmondean Livingston. I tracked on the APP and the delivery driver stated that the BP was no longer there and must have moved. The BP has been in situ for years and it was still there this morning when I passed. The parcel has now been returned to sender and customer service was as useful as a chocolate teapot. Not for the first time Yodel have screwed up their deliveries and what’s worse, their customer service response is woeful.”

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Posted 5 years ago

“As usual delivery driver lying he was two stops away went to my gate to collect he was nowhere I look online while waiting and informed no access absolute joke if you are thinking of using these idiots think again”

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Posted 5 years ago

“I ordered an item from ebay yodel were supposed to deliver on 16 October I remained at home all day for the delivery. No parcel arrived and yet the Tracking showed it to be delivered after many sessions on their webchat I was fobbed of with so many excused and a totally fabricate report from their driver. I received two phone calls from there customer services who tried to get me to say the situation was resolved when it certainly was not. I would never recommend this company”

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Posted 5 years ago

“Ordered off eBay, Yodel saying parcel delivered yet I have had nothing, I was in all day and no deliveries were attempted, this company should be closed down they are a shitstorm”

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Posted 5 years ago

“I made an order yesterday and paid for next day delivery. Yodel were supposed to deliver the parcel by 5pm today. It hasn't come. I waited in for it & I'm not happy. I tracked the order & yodel are saying they couldn't locate my property & I have to contact them. Easier said than done... My property isn't hard to find and never before has a courier failed to find it. I've no missed calls from Yodel. Never before has online shopping been so stressful.”

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Posted 5 years ago

“I don't get how a delivery company can't deliver my parcel to me. It was returned to supplier this morning after the depot couldn't confirm my address, despite giving my correct address to Yodel three times prior to this.”

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Posted 5 years ago

“Yodel have now bought out Collect+, and are currently destroying their once-excellent reputation. In 2 weeks, I have sent a parcel to a customer who hasn't received it, (although Yodel say they have delivered it, without any evidence whatsoever), and today another customer received an item that was smashed to hell which was sent in reinforced card, with more reinforcement inside, with a deep and wide puncture mark pushed right through the middle of the parcel. Their claims department can barely understand English, and quite frankly couldn't give a damn. I cannot afford to ruin my reputation by using this company, and have now switched back to Royal Mail. Thinking of using Yodel/ Collect+? THINK AGAIN.”

Yodel 1 star review on 22nd October 2020

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Posted 5 years ago

“Delivery from Cotswolds was late. Got no notification from Yodel and when I contacted them they said that they would get back to me. This never happened. Also, despite my request to leave my package on my rear porch, it was left at my front door in full view of anyone passing. They never even rang my doorbell to let me know it had been delivered. Very unprofessional and slipshod company. I will be notifying my supplier, Cotswolds, of my terrible experience with Yodel and urging them to ditch this absolutely useless company.”

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Posted 5 years ago

“My claim about damage gate from Yodel courier was closed as I didn’t provide cctv footage. Service person on 7 emails ignore my question how driver come to my property if gate was locked. They don’t see issue as I don’t have evidence”

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Posted 5 years ago

“I’ve been chasing my parcel for the last 2 days the webchat is a total shambles, they come across helpful, personally I think they are clueless, 3 led day tomorrow and I’ve been told it will arrive for sure, yesterday driver was on he’s way and I get a message saying it’s been cancelled, today all day in depot no one attempted or nothing and I’m still waiting”

Yodel 1 star review on 21st October 2020

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Posted 5 years ago

“They didnt find my adress”

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Posted 5 years ago

“They didnt find my address.”

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Posted 5 years ago

Yodel is rated 1.1 based on 7,017 reviews