Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,912 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,912 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“terrible service”

Helpful Report

Posted 5 years ago

“If I could give 0 stars I would. Pretty sure they have staff stealing items and fraudulently signing for them. I have had a parcel apparently delivered through my letterbox - an item that wouldn't fit. When this was disputed they left a card - no card and in all day. The next excuse was delivered to a wrong address and another delivery attempt to be made. Needless to say waited in all day again and still no parcel. Absolutely disgusting they can't even stick to the same excuse.”

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Posted 5 years ago

“The absolute worst courier company that there is out there. Parcels constantly go missing, they return items to you not the original sender when you return an item and impossible to speak to.”

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Posted 5 years ago

“why did yodel leave a parcel in my plant pot at my front door a note was put in my front door stating this but i was away from home for 5 days and was not there when i got back the seller refuses a refund as yodel say it was delivered this is not the first time this has happened either another left in wheelie bin on bin day ?????”

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Posted 5 years ago

“Terrible company this is what they said when I asked why they had not deliverd my parcel Jowin20:59:17 Going by the scans I can see that the delivery was scheduled for 16th Sept 2020, however, the driver got delayed on his route. Due to which the parcel was not delivered to you. Jowin21:00:00 Since the parcel was not delivered and it had been in the depot for over 7 working days from the date it was received, it was scanned to be sent back to the seller. So now I'm told nothing to do with them go back to sender”

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Posted 5 years ago

“I have had two lots of items delivered a week after i had refused the first one and left on my doorstep while out. A week later i am still waiting for it to show on the tracking service which says "both items delivered to address"?”

Helpful Report

Posted 5 years ago

“My flowers from moonpig sent to my sister never arrived I tracked the driver on the web and he delivered to the next street but didn’t go to my sister close I then received a message parcel delivered. Wrong address again I contacted customer services to say the driver was still in the area to ask him to return and deliver to the correct address I was told the complaint would have to go to the warehouse where the driver was from and they would contact me, it never happened, I’m still waiting on a call back about both deliveries I will never use this company again!!!!”

Helpful Report

Posted 5 years ago

“Your delivery driver keep refused to made the delivery to me he have refused delivery to me over 20 times now I have reported this to yodel delivery service her driver will refused to delivery so all delivery he have refused to delivery have been return back to sender because your driver keep refused to take out of Alfretion yodel delivery service department to delivery so from now every time your delivery driver keep refused to made the delivery to me the seller who employ you to do the delivery will getting bad feedback on your driver keep refused to made the delivery and don't this way the sender will not been happy with yodel delivery service and will not use or employ yodel delivery service anymore I already been inform the sender who employ you if they use yodel delivery service they will get bad feedback now from me because your driver can't do their by delivery you are employ to delivery service”

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Posted 5 years ago

“Item was delivered to the wrong address, CCTV shows delivery was not attempted on the time and date specified. Item reordered free of charge and only 2 of the 3 items turned up. 3rd item finally arrived after full refund requested. You could not have done a worse job here if you had tried...! Yodel can go to hell”

Helpful Report

Posted 5 years ago

“I got home today to find my parcel in my brown bin which currently has grass cuttings which smell dreadful. Lovely sunny day and places could have hid. Very disappointed.”

Yodel 2 star review on 15th September 2020

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Posted 5 years ago

“I'd give 0 star rating if I could this company is the worst I was supposed to have received a parcel from them on the 10th of September and still to this date have not received it I talked to them over there webchat service and they rudely ended the conversation without even sorting out my parcel issue avoid this company”

Helpful Report

Posted 5 years ago

“An absolute joke.I have been waiting for my parcel since the 4th Sept.It was only when i contacted the sender of the item to obtain the tracking ref that the driver has supposedly attempted to deliver twice but my building is not accessible.This is lies.Having wasted my time on the live chat i rang complaints only to be fobbed off by being told your issue has been escalted you will recieve your parcel.I have emailed complaints with directions,a photo of my property and phone number for the driver.Still no parcel.each day i ring up and im lied to.Im promised delivery for the next day only for yodel not to turn up!Subsequect emails are being ignored.All i have had is a patronising sorry...nothing is actually being done.All they did do was offer me to go to the depot in Alfreton to collect which i refused as Yodel are at Fault.The depot and the driver seriously need addressing.The driver is incompetant and cant be bothered the depot dont care.what an absolute joke!”

Helpful Report

Posted 5 years ago

“Absolutely unreliable Delivery Service. Van Drivers are irresponsible & Untrustworthy. Pilferages are frequent. Parcels get mislaid/stolen, and most of the time untraceable. I had to bear the loss in past for lost Parcel in transit. The tracking Message falsely Shows "DELIVERED". Any further Claim is hardly acceptable. An undue advantage to Sender / Seller.”

Helpful Report

Posted 5 years ago

“Abolute worst delivery service I've ever had experience with. I missed the delivery, so they gave me the card to reschdule. I rescheduled and delivery was confirmed.... On the day of the delivery they never showed up and then said I could pick up my parcel at the depot 2 days later. The parcel is too large for my vehicle so I called support. They told me the driver wasn't coming near my house so they didn't bother to take my parcel. They also said I couldnt get it on the day I had off (saturday) only on work days. Also that they couldnt give me any timeframe and they couldnt contact the drivers or depoit to keep in contact with me. Absolutely embarrasing company.”

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Posted 5 years ago

“Horrible delivery service, tracking app doesn't work properly nor updates the amount of stops. Apparently the courier couldn't get access to the apartment building without ever ringing the door.”

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Posted 5 years ago

“Just tried to send my email review .is this review site a con wanting Instagram or Facebook which I don't have .”

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Posted 5 years ago

“Having been warned yodl was useless I was less than happy when the company I ordered from said they use yodel to deliver the item .lo and behold the first day the excuse was the driver couldn't find the address. The second day they basically lied and said nobody at the adress .do yodel drivers actually get any training or only trained on how many exscuses they can make not to deliver the item .”

Helpful Report

Posted 5 years ago

“Will try to keep it simple. I never recieved my parcel! Both Wmmart or Yodel wont take responsibility for it and say I need to claim with the other organisation to get it back. Meaning I'm in Limbo, neither company taking responsibility and I cant get a refund. Now Yodel wont speak with me anymore, have closed their investigation, have never called me back when they said they would and wont give me any help. Very unprofessional and I am empty handed!! I have attached both policies online which contradict each other but how can they have a contact with each other if they have opposite policies on how to claim if a parcel is lost Meaning me the customer loses out and they just carry on as if nothing has happened. I am.taking this further and ain't gonna stop until both companies sort this out.”

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Posted 5 years ago

“Your driver went within 5 miles of our home and then posted "We tried to deliver your parcel but couldn't access your property." That is a lie. The parcel you were supposed to pick up was on the drive, the door was open and the drive is monitored by a trail cam. You did not try! I followed you online, you had 5 parcels to deliver at Withcall, 5 miles away and then you posted the above message. I repeat you did not try! That is a whole day waiting in for you wasted. You are a disgrace. I can't provide a video because you didn't appear.”

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Posted 5 years ago

“By far the worst delivery company I ever experienced! Two times they scheduled a delivery for me, made me skip work and wait for nothing! They "failed to locate the property" somehow even tho I'm at the exact spot every single GPS tracker or map shows when you enter the adress. They didn't even make an attempt to contact me on phone, just skipped my order. Not only that but when I tried to talk to their customer service the guy just disconnected on me!!! I use so many deliveries every single week and this is the only company that has failed to do their job to this level. TLDR: Terrible at their job, CAN'T even deliver to adress , Lame excuses, 0 customer services. Avoid at all cost!”

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Posted 5 years ago

Yodel is rated 1.1 based on 6,912 reviews