“They could never find me and just said no access to property waxh time. Tried to contact ans kept.gettng thrownnoff web chat o hung up from an auomated service. Hate this compay always have.”
“Driver lied about working for Yodel when called, said it was British Airways. Lied about delivery and basically couldn’t be bothered to drive up a driveway to our house.
Absolutely useless service, this has happened on numerous occasions and will never use them again.
Absolute sham, social media is a very powerful tool!!!!!!”
“You``r company is a disgrace, why can`t you even answer the phone ?I was told my parcel would be delivered yesterday so I stayed in all day. no one arrived. and guess what ? the exactly the same thing happened today. where is my parcel ?”
“Unbelievable,I can't believe they are actually allowed to trade.Having read the reviews you couldn't believe they are that bad,they are.Im still waiting,10 days and counting.Yesterday another family member received a message to say his parcel had been delivered,the parcel he'd been waiting for all day,it hadn't.After hours of investigating it turned out the parcel was never loaded.I on the other had can only find out that my parcel was last scanned on the 20th.I received this news via amessage.No way of speaking to any one,and the supplier Timberland is as bad,they blame Coronavirus for not having replied to me or being able to answer a phone.”
“How do they stay in business?
No way of speaking to anyone,online service eventually informed me the parcel was last scanned over a week ago.My only option is to go back to their website and see what other options are available..their advice.
Yodel you can be commended for your efforts to keep people shopping on the High Streets.The risk of purchasing something online again with the chance that you guys may still be in business,is just not worth it.Can I arrange for a reputable company to pick up the parcel from the depot where it was last scanned?”
“No delivery attempt (light, but big boxes of packing material, contract drivers simply drive past as they only get paid the same as dropping a small parcel), knowing it would be futile to arrange a redelivery as the driver will simply drive by again I instructed them to keep the parcels at depot. Received conformation email say ok to pick up from Monday. Wasted an hour in the car and an hour waiting at the depot before they advised they didn’t know where the parcels were and they were probably still with the driver. As an aside, the customer area at the depot (Nantgarw) is a disgrace. Filthy with old chewing gum on the door and no hand sanitizer for customer use. Avoid this company at all costs.”
“I was expecting the delivery of a television. A text said it was delivered but had not been to me. A man from a long way down the road said it had just been left in the pouring rain out side a caravan!! The delivery man was obviously very careless as it was clearly marked as a television and the address was clear. Please Argos, change your delivery company”
“Second time in a row decided not to deliver a package from Virgin Media. Said they left a calling card - never did this. Never even got up to my floor to deliver it. How do I know? I was in my flat all day so I can get the router to work. Absolutely useless service with no customer support. Like, no customer support at all.”
“The only thing Yodel do well is lie. Waited in for delivery, to be told that they’d attempted delivery. I live in an apartment, the buzzer/intercom works perfectly well. The last delivery they tried to make says that they attempted 3 times which we ended up cancelling and getting a refund from the supplier. Like the rest of the reviews, there’s absolutely no customer service and you’re made to feel as though you’re lying. Take a leaf out of the other couriers out there and do that simple task of delivering the parcels that people are Paying you to deliver and waiting in for. I’ll also stop using companies that use yodel as the preferred courier going forward.”
“Dubious tracking history. Said they tried to deliver on 16th July and left a card (no card), said they tried to deliver on 17th July but couldn't find the property, said they delivered to a neighbour on 18th, but that neighbour has been away for 2 weeks. £40 of goods lost. Avoid Yodel at all costs.”
“Dubious tracking history. Said they left a card on 16th July (no card), said they tried to deliver on 17th but couldn't find the property, said they delivered it to a neighbour on 18th but that neighbour has been away for 2 weeks. £40 of goods gone missing. Avoid this company at all costs.”
“I tracked my delivery on yodel website and found out that the courier failed to hand in the parcel and left a card on saturday evening at 8:00 pm(?!?!). I found no card and no one at my door on CCTV at the time, all family being in anyway. What a moronic sevice Yodel provides !”
“Ordered two gooseberry varieties. It was delivered by yodel on 22nd July to somewhere, I didn't have any information other than my Items where delivered. Evening, Mother and son bought my plants ( it was delivered to their house). The package was squashed and rip it opened by her son, my plants all branches were Brocken. I'm totally disappointed with Yodel service. Next day another parcel came from Yodel, repeated the same. Someone has to carry heavy parcel to my home and I'm too much concerned about bothering others. I hope my gooseberry plants will recover. Please make sure yodel to provide service responsibly. Thank you.”
“1st time they tried to deliver, they didn't even bother to come into the apartment building and knock, 2nd time, they didn't give me enough time to come to the door, 3rd time they are 4 hours later than they were supposed to be (so far). I'm still waiting.”
“They failed to delivery parcel as there was o one at ho.e they brought it a k the next day and dumped it in the hedge at the end of the lane where any passer by could have taken. Not at all impressed”
“delivery driver rang intercom i opened door and he got back in van and drove off! if i ever suspect that yodel are to deliver my goods in future i wont buy from seller! its not the first time either ive had many lazy drivers taking the easy route and not delivering !”
“Been waiting in 3 days for my parcel, app needs a signiture. It's been out for delivery 3 days, second day van broke down! Still no parcel. What a shower of shites this company is.”
“They delivered at random dates, earlier than expected and simply didnt leave my package with my neighbour as requested. They were rude when I tried to follow up on this issue and I will be asking the seller of my parcel to use someone else.”
“Yodel delivery service has ruined my week off work, waiting in for a delivery that never came, not being able to speak to anyone to find out what is going on and then using web chat and being given incorrect information.
I’m so fed up right now and to make matters worse I now do not have the present I ordered for my parents big wedding anniversary......
We live on a new build development, don’t think the post code exists yet on maps but we have lived here since December and all other couriers find us ok. On Wednesday 22nd July we waited in all day and then I received a message saying ‘sorry we missed you’. I contacted web chat and was promised redelivery for Friday. Today I have waited in again all day. I contacted again on web chat this morning to double check and he said depot would make sure delivered today. Tracking status then changed to tomorrow (Saturday)..... I’ve therefore just messaged again on web chat to be told that it is now tomorrow.
So I’ve now spent 2 full days at home and now tomorrow I’ve got to stay in again with no confidence that it will actually arrive. I’ve also got to go to my parents empty handed this evening as the gift hasn’t arrived.
I can’t speak to a person, web chat is slow and it seems they cannot help properly with queries. Kept saying my address had changed, but it hadn’t.
So fed up and not impressed at all with the service from Yodel and still don’t have parcel.......”
“Parcel arrived today, nobody rang the doorbell, nobody knocked on the door, a card was pushed through the letter box saying my parcel was under camper van (as requested)!!!. I DIDN'T request my parcel to be left under my downstairs neighbours (Who I do not get on with) camper van Thank You Very Much. How can you tell I'm not happy.”
