Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,027 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 7,027 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Yodel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel delivered 3 days (Saturday) ago on 'click and collect.' no email, no text message! all i wanted to know when I contacted their 'fob a customer off' service was 'Do I need a collection reference number?' their 'agent' disconnected the conversation on my second attempt on Tuesday. All they do is lie, fob you off, or disconnect you. Worlds worst parcel service bar none!”

Helpful Report

Posted 6 years ago

“i am still waiting for my parcel they are useless they have not left any contact details so i cant even get in touch will not be useing these twats again”

Helpful Report

Posted 6 years ago

“totally useless they said they called earlier in the day they never no idea how to present themselves as a proffesional company”

Helpful Report

Posted 6 years ago

“Utterly useless! Their customer service is a complete joke and they couldn't give a toss about the fact that they don't know where your delivery is. I ordered a package from a pet food site and it has completely vanished. There is no up-to-date information on their tracking site, or anywhere else about where it is or when it will be delivered and the only way of contacting them is through a webchat system which resolves absolutely nothing. I have just passed the relevant information about this bunch of fraudsters to a researcher on the BBC's Watchdog team and await the results. They are well aware of the many dissatisfied Yodel customers and intend to do an investigation into their many deficiencies. I suggest that others do the same. The more the merrier...”

Helpful Report

Posted 6 years ago

“Awful. Expensive parcel been delivered to different address on the door step . Not even to someone. Now I can't find my parcel.”

Helpful Report

Posted 6 years ago

“Every time I am forced to deal with Yodel,it is a nightmare of "missed" deliveries that were never attempted,promises for resolutions or explanations that never come, and cringe-inducing messages from their "social media escalations team" begging me to get in touch to let them fix what inevitably went wrong this time. What has gone wrong this time, is what goes wrong every time: somebody made the mistake of using Yodel. I always respond to the Yodel Social Media team when I get one of Yodel's copy-and-paste comments on my one-star reviews. To date, Yodel have never responded to anything I sent to that team.”

Helpful Report

Posted 6 years ago

“unacceptable the delivery driver is a dirty liar”

Helpful Report

Posted 6 years ago

“Had message saying can't locate your property, it's a BIG block of flats, What it really means is either driver is an idiot who shouldn't have a job or they couldn't be bother to ring the buzzer, After reading Yodel reviews I wonder how you are still in business,”

Helpful Report

Posted 6 years ago

“AVOID!!! this company at all costs. Driver abandonned large parcel blocking doorway at sheltered accomodation.Totally thoughtless, lazy and inconsiderate to elderly vunerable and disabled residents. Will not be using this company again!”

Helpful Report

Posted 6 years ago

“They said your order Is on the way than after 2hours I checked they said first attempt has been made and card has been left. Second parcel was on its way then suddenly it also had a new date atomatically reschedule for next day. I contacted ArgoS on first they said you have to contact yodule than they said as soon as I said I am recording we will write to them. No complaint email for nor Argos nor yodule. Yodule don’t even recieve your call it’s all automated.. he gave me two parcel numbers than. When I put the second parcel number it said that is also know reshudle for tomorrow. Again called Argos he said all I can do is refund your dilvery money. And we can’t launch complaint or give you a complaint reference number.”

Helpful Report

Posted 6 years ago

“The driver keeps saying he has left a card. This is absolutely rubbish as we are always in. No card has ever been left. Our parcel keeps being returned to the supplier. They have a contact phone number”

Helpful Report

Posted 6 years ago

“Yodel is absolute joke. I was at home all day they said they can’t get access to property. Guess what noone was trying they get paid for every drop if they behind thay cannot be arrsed”

Helpful Report

Posted 6 years ago

“Sat in all day for delivery to receive an email saying they couldn’t gain access to the address. I was at home. My buzzer is working. So basically they didn’t even try.”

Helpful Report

Posted 6 years ago

“I recieved a message saying the driver was unable to locate my property so I called their number advertised on Amazon. That number did not work and advised me to call a different number. I called the different number and that advised me to go to their website and I engaged in a webchat. Wasim came online, he was polite but after telling me the driver had issues with his satnav asked me for directions to the property. As I was typing this he ended the chat! I started another chat with another member of staff, after telling both of them I will be at work for the next 7 days, they told me they would have to redeliver tomorrow! I told them they haven't tried to deliver at all! A total sham of a company”

Helpful Report

Posted 6 years ago

“Delivery driver very friendly with a smile on his face. Nothing to much trouble. Took his time to have a friendly chat and off he went on his way. Nothing like most delivery drivers who don't give you the time of day. Well done yodel.”

Helpful Report

Posted 6 years ago

“This is the second day I been in all day and your driver has failed to deliver my parcel and then lie by saying they left a card at my address I tracked on my tablet he never even enter my road, your company is totally useless.”

Helpful Report

Posted 6 years ago

“ITS SAYS DELIVERED BUT IN REAL NEVER DELIVERED PARCEL NEVER SIGNED .JOKE!”

Helpful Report

Posted 6 years ago

“Total Rubbish, lied and said they attempted delivery when i was home all day!!”

Helpful Report

Posted 6 years ago

“Quick delivery and the item seems fine but the man delivered when I was out and took it upon himself to wander around the property, leaving the parcel in the back garden. Was he looking for a safe place to store the parcel, or have a good nosey around? He probably looked through my windows too. I feel slightly violated. They shouldn't be allowed to wander..I would have gladly picked-up the parcel.”

Helpful Report

Posted 6 years ago

“ORDERED A ITEM FROM EBAY. ON TUESDAY 22 SEPT 2020 I GOT A TXT AND EMAIL SAYING MY ITEM HAS BEEN DELIVERED I HAD NOT GOT ITEM AS I WAS OUT.GOT BACK TO HOME NO CARD WAS POSTED LOOKED AROUND HOUSE FRONT AND BACK NO PARCEL ASKED NEIGHBOURS STILL NO SIGN OF PARCEL TRIED PHONING YODEL COULD NOT SPEAK TO ANYONE WENT ONLINE TO YODEL ON THERE WEB CHAT AND WAS TOLD ITEM WAS DELIVERED AT BACK OF HOUSE UNDER TABLE AND CHAIRS SO HAD ANOTHER LOOK TO SEE AND NO PARCEL I HAVE A OUTSIDE TOILET AND STORE UNIT WHY DID THEY NOT LEAVE IT THERE A LOT SAFER THAN LEAVING IT OUTSIDE WHERE PEOPLE CAN SEE .SELLER PUT COPY OF DETAILS OF ITEM BEING DELIVERED ON EBAY AND YODEL HAVE PUT ITEM DELIVERED TO LEAMINGTON SPA HOUSE I HAVE NOT HEARD OF ABOVE HAVE SPOKE TO EBAY AND THEY TOLD ME TO NOT WORRY AS YODEL HAVE LEFT ITEM IN A UNSAFE PLACE.4 DAYS LATER EBAY HAVE CLOSED THE CASE AND SAID I WILL NOT GET A REFUND BECAUSE YODEL HAVE DELIVERED THE PARCEL.I AM FUMING SO IM LEFT £24 OUT OF POCKET BECAUSE YODEL DELIVERED PARCEL TO WRONG PLACE AND EBAT IS NO BETTER IN MY MIND PLEASE DO NOT USE YODEL IF YOU HAVE A CHOICE”

Helpful Report

Posted 6 years ago

Yodel is rated 1.1 based on 7,027 reviews