“Pathetic delivery company, miserable customer service. I was waiting for my package at home, along with all my housemates, when i receive a notification saying “your package has been delivered”. So i went outside... nothing. I searched all the building, nothing.
I checked the Tracking info and it was showing that the driver and my package were somewhere far away from the delivery address, so i called yodel customer service. Rudely they confirm that the driver never been to the address and that they will interview him.
After three days, i receive an e-mail saying that the driver was actually at the correct address ( lie ), that nobody was there ( lie ) and that he left the box in the back door ( LIE. We don’t even have a back door !! )
So end of the story... I will never see my package.
If you wanna waste your time and money, definitely go with yodel.
If you are a normal person with common sense, just avoid this rubbish”
“Please never consider yodel for your courier needs. They are truly a terrible company that are happy to take your money for a service they don't provide and then take no responsibility for losing your parcel. Absolutely appalling, companies like this should not be in business.”
“Would give it 0 if possible. Driver came couldn't find my parcel in his van, I told him it's okay to delivery later the same day once he has found it
Driver never showed up I was then told I missed the parcel and needed to rearrange it. You can't even get hold of them and this is the service you pay for? It's laughable.”
“Said it would arrive today by 8pm it arrived by 5pm, driver was polite, parcel hadn't been bashed or anything. Maybe just your luck of the draw with whoever delivers for your area. I live in Aberdeenshire”
“Unreliable and better avoided if you have any choice of delivery service. Falsely claim to have attempted delivery when have actually made no attempt to do so.”
“If I could give a zero I would! Tracking shows that 3 delivery attempts were made.....during lockdown when we didn’t leave home for 3 months!!!!??? Webchat did absolutely nothing and finally disconnected himself. The absolute worst company EVER. Finally had to leave home to pick up from depot myself”
“Message received that driver could not find my premises. I don't blame the driver, who are on impossible targets. I blame the management, but more because Yodel make it impossible to resolve the issue. The system is set up to thwart any contact.”
“Worlds worst parcel delivery service, whenever I see I’ve got yodel for a package delivery I just give up hope. They never deliver on time and they lost my most recent package. The customer Service is quick but not helpful they said they would sort it I had to contact the next day just to get a reply of it hasn’t been scanned.”
“received my email saying they had my parcel on sat 27/06/2020 had an email saying the parcel was delivered 8pm Monday 29/06/2020. parcel is nowhere to be seen no card nothing checked all "safe" places nothing contacted yodel apparently my parcel was delivered Saturday at 7pm no knock on the door or any type of notification for three days and now have to wait at least another 24hrs so my parcel has been potentially in the rain for 4 days WORST SERVICE EVER”
“Ordered two sets of curtains from Argos, on next day delivery Yodel driver placed one set on doorstep and took off. tried to contact them to ask where other half is,impossible they will not answer chat or phone etc. Got it touch with Argos they contacted Yodel, and said basically it was forgotten and is has been left at the depo. Three days later still cannot get through to them as they ignore every attempt. Have no idea when or if I will ever receive my 'urgent order'. They are completely unnacountable and have no respect to customers or contracts whatsoever in my opinion..”
“Ordered two items on next day delivery from ARGOS. Driver dropped one off and then took off. Three days later still trying to conntact them, about missing part. They inform Argos it was left at depot but I do not believe them. Still trying to find out when I will get it, they have me trapped in my home in case they come. Absolute nightmare.”
“This company seems to make a habit of failing to deliver packages stating unable to find an address that royal mail, Hermes, Amazon delivery and multiple others have no issue finding. Their tracking app doesn't help their case when you watch a driver stop to streets over and apparently try to deliver your parcel before notify you that they attempted delivery and no one was in. How companies continue to give these idiots businesses is clearly beyond me, I will be avoiding any company partnered with them from now on.”
“Waiting home for my parcel all day. It says it was delivered ( when it wasn’t ) and apparently left a note in my letter box? (Never left anything) Honestly it angers me how companies like this get partnered up websites like ASOS PLT etc.
My parcel is now missing the delivery driver won’t answer his phone or text I’ve left him. Soo sooo soooo dodgy I do not recommend honestly you end up worrying cause of them for no reason and that’s not a vibe”
“One star because it can’t be given zero. I wonder if anyone else has had an experience similar to mine, see transcript of web chat below.
Priyanka
ᴀA
Priyanka 13:55:25
Good afternoon, Simon.
Priyanka 13:55:31
Name Simon
Query Type My query is not related to any of the above
Priyanka 13:55:36
How are you today?
Simon 13:56:12
Fine, thank you. Hope you’re well too.
Priyanka 13:56:31
I'm very well and thanks for hoping.
Priyanka 13:56:43
How may I assist you today?
Simon 13:57:57
I’m expecting a delivery today and was tracking the package when a message came up saying parcel was refused as it was damaged. This was at about 1:20pm today. No one has tried to deliver a package today!
Priyanka 13:59:43
Sorry to know about the delivery experience that you have faced today as the tracking shows that it was refused at your delivery address due to damage. Please allow me a few minutes to check your parcel details.
Simon 14:00:20
Thank you. As I said before, no one has tried to deliver a parcel today. I was in the garden at 1:20pm.
Priyanka 14:02:59
We appreciate your patience, Simon. Upon checking your parcel details, I can see that your parcel is not in good condition so we are unable to deliver this parcel at this time. I'd request you to please contact your sender for further assistance.
Simon 14:03:49
I don’t understand this, why did the driver accept the parcel in the first place if it was so damaged. It’s also not correct that the parcel was refused here. This is not very good is it?
Priyanka 14:05:28
Simon, I totally agree with you as this parcel has not been refused by you. Also, we don't know about this parcel's condition that it was damaged.
Priyanka 14:06:04
*earlier
Simon 14:06:09
I will now send the contents of this chat to *** for their comments. I realise there’s not much more that you can do for me. Thank you.
Priyanka 14:06:48
I do apologise for this. Thank you for your patience and understanding in this matter.
Priyanka 14:06:57
Apart from this, is there anything else I may assist you with today?
Simon 14:07:08
No thank you, have a good day.
Priyanka 14:07:41
!
Simon, I can see that the driver went to the wrong address by mistake so that's why this parcel has been refused.
Simon 14:08:28
? Bizarre. So the parcel isn’t damaged then? Will it now be delivered, I need to go out and I’m not hanging around if it won’t be.
Priyanka 14:09:22
Simon, this parcel is not in good condition so it won't possible for us to arrange a re-delivery of this parcel.
Simon 14:09:54
Oh I see, so the people at the wrong address only refused it because it was damaged! Do you have that address please? I’d like to go round for a chat.
Priyanka has ended this conversation
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“Truly awful service.
Why Yodel hire these drivers is beyond me. Never able to deliver a parcel even though I am always home waiting. The excuse that they weren’t able to gain access is clearly false, this level of poor customer service is down to sheer laziness.”
“supposed to deliver friday, but suddenly website said no answer at door. As I am Shealding I Know It Was Untrue and No card through.on saturday promised dillivery by 9pm.Its now tuesday and they are now saying they could not get access. This Is Blatently Untrue as Royal Mail And Hermes Both Managed to Deliver and I watched There van Park up, The Driver sat there for about 2 mins then drove off.the website then said unable to gain access. TOTAL LIE DONT USE YODEL !!!!!”
“Worst company I have ever have been unlucky enough to be the customer of, not even by my own choice!
Their customer care is non-existant.
The possibilities they offer to contact their support is just a real joke. You cant call them, you need to use webchat but webchat is unavailable for days and when you finally get through you get to talk to whats probably an indian support desk where the staff keeps saying the same thing, no matter your answers.
I had a package send to me from NL, by PostNL. After arrival in the UK Yodel took over the "care" of it (LOL).
My package was lost on the 12th of june. After 4 days I was finally able to contact them and was told to wait 2 more days and if the parcel still wasn't there I should contact the sender so it could be tracked from there.
And so 2 days later the person who shipped my package contacted the Dutch PostNL, who in turn tried to contact Yodel...... impossible! Even they could not get a hold of anyone to try and find the parcel.
On the 18th my parcel status was (although lost .... huh?) updated and its in the glasgwow local depot (really, I thought it was lost). On the 23rd, after many days of futile webchat attempts I was able to finally chat with an (again) unhelpfull customer care staff member who simply told me the same ... contact the sender so it can be sorted from their side. But I already did that, didnt I?
Really Yodel, you do not (and let me repeat) NOT care about your customers and their belongings!
You do NOT have any reasonable opportunity for your customers to contact you and the means you offer are limitted in such a way that probably most people who experience issues just give up trying to contact you.
You do NOT reply to contacts made through social media (twitter).
This company is so bad, so ignorant that I simply could not let it go and I think the public should know who they trust to take care of their belongings!
I hope the contents of my package will a least please someone in the Yodel chain! Enjoy!
I will save money for months again and re-buy what I bought already!”
“This is a genuine review. Having previously had bad experiences with Yodel I was wary when I heard my parcels (4 of them) would be delivered by them. On the delivery day for each one I was able to contact the driver via their website (by text a fab feature) and give delivery instructions. The driver messaged me back to say my parcel was with my next door neighbour. Excellent service from Russell the delivery driver.”
