Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,027 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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1.1

Based on 7,027 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“- Signed delivery, email saying delivered (we were on holiday) - Get home, no card, no information on email saying who delivered to and who signed for - Ask neighbours, nothing (very genuine) - Yodel advised signed for and delivered to a man called X, X is my partner, we were on holiday together, clearly a lie - Yodel can't tell us (without lying) where the package was left, expect it was left at door and the delivery person signed for it under my partner's name - Yodel continue to advise us must have been left with neighbour, why no card or any information at all about which neighbourt then? - Advise they can't help and need to speak to sender - Absolute joke, you have one job. Deliver parcels; can they manage it? No”

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Posted 6 years ago

“There should be a zero on that counter,they said delivered at 20.26pm. It wasn't as I was in the doorway waiting. No one came to the house. AVOID this company like the plague.Still no parcel.”

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Posted 6 years ago

“Yodel said it delivered my parcel and they didn't. I followed the map all day and they never came. I web chatted to customer service and they don't even have the phone contacts of the drivers. So they can't ask where they are. My situation is on going. IV gotta phone the retailer tomorrow. I'm gob smacked on how behind they are compared to other couriers.”

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Posted 6 years ago

“Totally inept, claim they couldn't access my property, again, and yet the gates are wide open, so I really don't know why? They are then impossible to contact, either by phone or web chat - I give up and guess the answer is just not to do business with suppliers that use Yodel unfortunately.”

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Posted 6 years ago

“Where is my parcel? Where did you leave it? Why can't you tell me even though you say you have delivered it. Terrible service. No time slot and no notification of where the item was left.”

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Posted 6 years ago

“How are they still in business? They said my parcel was delivered on Saturday night and it was not. Contacted them this morning and was told that it had been delivered. I informed them that I have CCTV and it clearly shows nobody coming near to my door and theys till said it ahd been delivered. An hout later the tracking updated to say that it had been delivered this morning. Amazing, they delivered it twice ha ha. However, I have been working in my front garden all morning and saw no sign of the mysterious delivery? Now it says that they are experiencing issues with my item and have no idea when it will arrive, even though they claim to have delivered it twice. You could not make this up. I have contacted the seller who is now trying to find out where item is. Seller says Yodel have been a complete nightmare since they started using them and when their contract ends they will use a new firm. So, my thoughts on Yodel? I shall refrain from swearing, just use someone else Awful company.”

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Posted 6 years ago

“AVOID. By far the worst couriers I have ever dealt with. They lost my parcel and never told me until I got on to the crowd that I bought the goods from. You cannot get in contact with Yodel customer support at all. Terrible.”

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Posted 6 years ago

“Never even attempted to deliver our parcel, my husband had to drive to collect it half hr away from our house.. When he got there the guy on the counter was the most un helpful person he's ever met and rude.. Totally dreadful company”

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Posted 6 years ago

“Yodel tried to deliver. My. Parcel for a week could not speak to anybody the worst deliver Company I have ever doubt with will not be dealing with yodel again”

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Posted 6 years ago

“Ordered shoes from timberland who use yodel,tracked package arrived at collection point at 11.30 this morning but have still not been emailed collection code so am unable to pick it up so am very frustrated.”

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Posted 6 years ago

“YODEL have been disgraceful. The driver keeps saying he/she tried to deliver the parcel but could not access my property, yet I have been in every day; today I was told the driver left a card - this another lie. They promised to deliver my parcel today and they have not- they have had my order for 10 days. What is worse is that they do not have any way to make a complaint. This clearly shows that they do not care about their customers in the slightest.”

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Posted 6 years ago

“Ordered a blue coat several weeks ago & just tracked it by Yodel- to see that it states that parcel was delivered on 24/9/20 & posted through my LETTER BOX!!! It was a coat which would never fit through a letter box & there is NO SIGN of my parcel!!!! Has anyone else had problems with deliveries? Thanks😡”

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Posted 6 years ago

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Posted 6 years ago

“Delivered to the wrong address even though that I asked them 4 times not to.”

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Posted 6 years ago

“Worst company ever, they should change their work to raise animals”

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Posted 6 years ago

“Couriers they should be ashamed to call there self's. Would be better of using a carrier pigeon The amount of parcels they have lost they even through one over the gate into a puddle. They are looking for new delivery staff for Christmas let's hope they hire x Royal Mail workers😠”

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Posted 6 years ago

“Worst courier in history. I'm writing this after not 1 bad experience, but 5! I wait in all day, follow the courier online, and soon as i'm next drop, the driver goes to next on list, missing me out. This has happened 3 times. The other thing they do is send me an email stating they just delivered my item, yet my CCTV confirms they never came. PLEASE AVOID this courier at all costs. I don't understand why they are in business.”

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Posted 6 years ago

“I have never had a positive experience with yodel, and when I saw that ASOS was using them as a courier for my package my heart sank. I tracked the delivery at 1pm and apparently there were 52 deliveries before mine. I followed this throughout the day and then it didn't register my position in the delivery queue at all before disappearing all together. I guess to delivery for me (as I sourly anticipated anyway). Please never use yodel they're truly awful and their customer service, depots, redeliveries are all non existent.”

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Posted 6 years ago

“Delivered my parcel to the wrong address, then insisted that they hadn't. Refused to assist in getting the parcel back, even though the address, and the the signed for signature did not match. An absolute shower of Shti, I would not trust them to run a bath, let alone a carriage company.”

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Posted 6 years ago

“The driver claimed he had delivered the parcels - but in fact he had stolen them - he will not be returning to work I am told but they wipe their hands of all responsibility”

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Posted 6 years ago

Yodel is rated 1.1 based on 7,027 reviews