“Not for the first time the courier dumped the parcel outside the wrong address and then stated it had been delivered. Complained to both sender and Yodel, both don't want to know. Conclusion do not you Yodel, plenty of other more reliable courier firms.”
“Sent the following self explanatory e mail today:
I received the cryptic message below that Yodel had delivered a parcel from "Norsk". Aside from the fact both my husband and I were at home- with a doorbell loud enough to wake the dead- and could have signed for the parcel if anyone had bothered to ring it , neither of us ordered anything from "Norsk" (whatever that is) . Possibly it is a birthday present for my upcoming birthday but God knows who sent it. Please tell me who sent the parcel/where it came from and explain why no attempt was made to let me know it had been left in front of my door, a meter and a half from the pavement in Camden Town, a busy part of London where anyone who spotted it could have walked off with it? And yes I know about Covid, but simply abandoning a parcel in plain sight of the passing public is not "delivery." I look forward to your reply.”
“Worst delivery company ever! On updates it said they tried to deliver but couldn't gain access yet the delivery driver didn't even attempt to ring any buzzers on the flat. Also why have I provided my number for you to contact if you aren't going to contact me. Waste of space that delivery company! Just admit you have lazy drivers and you are paying them to pick and choose which delivers they want to do. AVOID!!!”
“disgusting service. Failed to deliver on desiganted day. Then told me it would be delivered the next day. Then told me that was never true and said delivery would be 5 days later. Though their own webiste said i was correct. Customer service via live chat only. Awful awful awful. Use another courier and just save the stress”
“Omg astounded by other reviews also saying they don’t knock! Checked my cctv the van arrived, guy went out around, got back in and drove off!!! Also no possibility to speak to anyone due to COVID-19. I bet they’re getting tax payers money to furlough staff that actually is needed”
“I missed my parcel. They never knocked the door, then they lie about leaving a card. But this is A LIE. There is NO CARD. I reschedule the delivery and put a SAFE PLACE. This time I'm unable to track the delivery or driver to know at what time they are arriving at my door. I miss the parcel but they don't leave it in the SAFE PLACE. I contact them but they don't reply to my queries. Different people on the WEBCHAT say different things. They say that they'll send the parcel tomorrow but their tracking doesn't work, they say the parcel is ON ITS WAY but someone told me it was still at the depot. I don't know whether that parcel is ever reaching me. The worst experience ever and time lost trying to retrieve my parcel. WebTeam and customer service are totally useless and unhelpful. How to avoid this scam that is YODEL? They need to be shut down. It's criminal what they do. Never had more stress over a parcel before.”
“Criminal theft of our DHL parcel by Yodel (Yodel Delivery Network Ltd).
On Monday, 6th July 2020 Yodel driver “took by mistake” or most likely stole our underlined DHL company’s parcel (consignment/tracking number 51017430483675) from Budgens (address: 1 Chertsey Rd, Woking GU21 5AB). This parcel was by no means intended to go to Yodel at all, however they took it.
We attempted contacting the nearest Yodel Farnborough Service Centre, however without success as Yodel’s CS line is virtually useless.
Ever since we contacted Yodel CollectPlus Escalation team, (collectplusescalations @ yodel.gnatta . com), there has been NO meaningful updates. Now 16 days later our DHL parcel has simply disappeared with NO trace of it, NO responsibility from Yodel, NO replies, NO updates.
We gave them a deadline until today, 21st July 2020 to resolve this or else we will be launching a legal enquiry and a law suitcase against Yodel Delivery Network Ltd.”
“Parcel did not arrive after I received email saying it had.. I contacted yodel who investigated and said driver put card through a brown door and left parcel in a safe place in porch....I have white door and no porch. And guess what no card. Their investigation says they are happy with what delivery driver and case closed. Some is happy somewhere but not me.. yodel terrible customer service”
“Worst delivery service in England!! Have never had a smooth delivery with this company and do not know how any respectable business would use them as a carrier?”
“worst company ever, its as if the drivers are getting paid to be lazy. they did not attempt to contact or even ring my door bell!! worst company ever and should be shut down.”
“Just because 0 is not an option. The worst employer I've ever seen and the worst mindset in running their own process. Dictatorship at its own level and disparaging their employees which they seems to b perfect at. Never join this company or join hands for delivery.”
“I missed my parcel as they had changed my delivery date to a day i was working and i was unable to change it to a different day. I went online to find out what is going on, and i was told it was to be redelivered on another day... when i am also working. Absolute shambles the customer service of Yodel, if i had a choice my parcels wouldn't go within 10 foot of any Yodel delivery van,”
“I have been waiting in for my delivery only to now receive a message saying the driver tried to deliver and has left a card. THIS IS NOT TRUE. He just could not be bothered. I now have to wait in on Monday. Absolutely rubbish service.”
“The worst delivery company in the country. No way of contacting them without being cut off. The information they give are essentially lies. Avoid at all costs. They have no understanding of customer service whatsoever.”
“Said they called to pick up covid19 test at 13.55 no answer said posted card..... There was no card through my door and 2 adults and 6 dogs in all day so knock would have been heard also I was in the middle of an Asda food delivery at 13.55 so how he managed to get to the only door to my house without being heard or seen I do not know.”
“The worst delivery service I've ever had. The driver made no attempt to even come near our house on 3 separate days (it's really not that hard to find, off a side street). Their customer service is completely atrocious. All round terrible - avoid sellers who use them.”
“The manage my parcel doesn’t work so why Yodel has it? The driver could easily leave my delivery with neighbours but he just dumped it beside the bin for everybody to see not even behind it. Really dissapointed. If it was up to me I wouldn’t chose Yodel.”
