Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,017 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 7,017 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID! AVOID! Everything. Bad from start to unfinished. Company lies about picking up parcel - messages saying it’s not available or that it’s been collected when it hasn’t. Scheduled pickup times come and go and are meaningless. The call center is basically robots, and if you get through to a human they have no way to contact the driver. Worst courier service I’ve ever wasted my time with. Seriously abominable. Avoid like the plague!”

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Posted 5 years ago

“Awful service. Waited in 3 separate days and they claimed to try and deliver. No card for reference, not being honest at all. I ordered form Office shoes. Poor Office, change your delivery company please!!”

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Posted 5 years ago

“On at least three occasions I have received an email telling me that Yodel has delivered a package to my address, or that a card was left, or that the package had been handed to me. One every occasion it was untrue, and I had to contact Yodel to try to track the package. This always takes a long time because their chat operators are always very busy (handling complaints I assume). On each occasion I was told that SatNav confirmed that the driver had been in the area, and I was then asked to ask my neighbours whether they had received the package - which was obviously missing the point since I had already made clear that the driver claimed to have delivered it to me. On each occasion the enquiry was eventually passed back to the depot for a "driver interview", resulting eventually in the missing package eventually appearing quietly, unannounced, and with neither explanation nor apology, on my doorstep. This is an atrociously useless delivery service.”

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Posted 5 years ago

“Ordered from Gousto for the first time, we live on a farm! I was in all day and tracking driver then status was updated to 'unable to access your property', checked my security cameras, they hadn't even attempted delivery! Customer service sad they would send the driver back - never happened!! Good job I was not relying on the food box!! The box got returned to Gousto by Yodel which they will probably get paid for! Not the first time Yodel haven't bothered to even try at this address and looking at the feedback on here it looks like it is a habit!! Shocking company.”

Helpful Report

Posted 5 years ago

“YODEl had my parcel for over a week… YODEl had my parcel for over a week stating they couldn't find address (Only 4 houses on road) tried contacting yodel (No way of contacting yodel, phone gives automated response) This really is a useless company, avoid at all costs! (Yodel, Ireland) I did online chat with Yodel agent (Pointless) wants me to contact sender? why? when Yodel have my parcel not the sender. Then they tried to fob me off with the "address label was damaged" excuse. My parcel was sent from Samsung, what a company like samsung are doing engaging with this outfit is beyond me or shows how little samsung think of their loyal customers once they got their money.”

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Posted 5 years ago

“Never ever trust this company keep telling me they will call back in 24 hours they don’t ting back then tell me they handed the parcel to someone when no one is here and it is a work address they just scam people”

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Posted 5 years ago

“No parcel was delivered to me on 19/10/20.took the day off work ,I was home all day,no calling card left either.Why do Virgin media using Yodel?I'll let them know that Yodel is a trash.Disgrace,Poo on a stick, Fart knockers.....!!!! O stars!!!”

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Posted 5 years ago

“Yodel were supposed to collect a test kit for a government Covid-19 survey and I followed courier’s progress on their tracker until eventually we saw a note saying “Sorry we missed you” and saying a calling card had been left. In fact, nobody called or rang our doorbell, and no calling card was left. The courier was obviously lying. Why is the Government spending taxpayers’ money on such a shoddy and unreliable service? Now we have a completed Covid test kit in our fridge that we don’t know what to do with.”

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Posted 5 years ago

“No parcel to my address ,yodul said there driver had delivered .was in all day no parcel .I have rang yodul who said they would get in touch with the driver. heard nothing from them. sick of ringing and getting no ware .”

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Posted 5 years ago

“Had an email advising me that I can expect delivery today 19/10/20 When I check the tracking info I see theres a problem.. I contacted them only to be told that the parcel hadnt arrived with them yet! They advised me to contact the seller.. Ebay were as helpful as possible and said the parcel was at a collection point waiting for Yodel to collect it and that its unlikely to be delivered today at all.. So a wasted day when I could of been more productive elsewhere! Cant put in an undelivered/refund case until tomorrow and doesnt change the fact that I NEEDED it today.. Not later in the week if and when they do deliver it.. Never again will I order from a seller that uses Yodel.. Poor service and BS when you contact them.”

Helpful Report

Posted 5 years ago

“Time of delivery given for that day, then received an email saying yodel couldn't deliver today. Someone then put on facebook my name and address saying they had my order... A few miles away. That person kindly delivered my parcel. Her order had gone missing completely. Would give no stars if I could.”

Helpful Report

Posted 5 years ago

“We had a Yodel delivery on Wednesday which was left on the door step in full view - despite the fact that three steps to the left is a bench which would have offered a secluded space. I sent a review to Yodel (as I have done many times before) and I also sent a note to the company whose parcel had been left. They took it up with Yodel and what happened next beggared belief. We expected a parcel on Friday (Yodel again), my husband stayed in the house to make sure he could take the delivery. The driver had obviously been told about the Wednesday delivery and he told my husband that - if are unhappy with Yodel deliveries we should stop ordering from companies which use Yodel. I spoke to both companies to tell them my Yodel experience and to ask them whether I could - against payment of an additional fee - ask for another delivery company when next placing an order. Both companies told me that they would talk to Yodel. I have also posted my complaint on Trustpilot and I received a note from Yodel asking for details of the deliveries and a note to say they wanted to help me. I am not sure how they can help me - some of their drivers should be told that the customers who are treated with such contempt pay their wages. Without pesky customers ordering stuff they would be out of a job. I don't know why companies still use them, they are the pits.”

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Posted 5 years ago

“Poor customer service”

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Posted 5 years ago

“No parcel was delivered to me, I was home all day , no calling card left either, yodel is so rubbish, why do companies still use them.”

Yodel 1 star review on 18th October 2020

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Posted 5 years ago

“Ordered flowers with Waitrose and unfortunately for me they use Yodel for delivering. Picked today as delivery date but Yodel failed to deliver but shockingly confirmed that they delivered at lunchtime. Yodel is the worst delivery company ever and I have no idea why Waitrose use them.”

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Posted 5 years ago

“Delivery driver was lazy to come up the stairs and find my door, did not deliver the parcel on the day when they promised, the parcel I had to bring the next day 7 am to a shoot which costed thousands of pounds. The shoot did not happen, I lost my job and an entire crew had to reorganise the entire thing, pay for everyone’s wasted time. The customer service was unhelpful, they did not bother to find out the driver’s number, and ‘advised me to wait 24-48 hours’, when I had to have the parcel 8 hours later. My career I built the past few years, my reputation and everything is gone, because someone was not able to do their job, and the company did not care!!!!!!!!! I don’t even know how the company could compensate me for my losses, I never ever again want to give job them, and I wish nobody else would. I am planning to sue the company, they caused me too much harm. I have been promised yesterday after the incident that the manager will call me on my cell phone, but nobody called, and I got no way to properly complain and explain how bad they did to me. I hope with the case I can bring down the entire company and they will compensate me for everything I had to go through. And they must never trade again, because they might ruin someone else’s life too”

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Posted 5 years ago

“"I'm sorry your parcel hasn't shown up, please wait in until 9pm". Nah.”

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Posted 5 years ago

“pure trash”

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Posted 5 years ago

“awful company didn't deliver package no card left”

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Posted 5 years ago

“Ordered flowers & wine from Marks & Spencer for my daughter’s 40th birthday. Because of Covid I haven’t seen her since January, so delivery on the day was very important to me. I received a text in the morning saying delivery had been made. No sign. No one had called at the house as someone was there all day. Contacted customer service. Told delivery had been made to the back porch. No back porch or access to the house so not delivered. Presumably delivered to an incorrect house. Parcel turned up later that day, thankfully from an honest neighbour. The address was correct on the label but was delivered to number 1, which is way around the corner, instead of the correct number 5. Not impressed. It spoilt my day worrying the gift would not arrive & the time spent contacting customer service.”

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Posted 5 years ago

Yodel is rated 1.1 based on 7,017 reviews