Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,909 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,909 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered my parcel to the wrong address, then insisted that they hadn't. Refused to assist in getting the parcel back, even though the address, and the the signed for signature did not match. An absolute shower of Shti, I would not trust them to run a bath, let alone a carriage company.”

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Posted 5 years ago

“The driver claimed he had delivered the parcels - but in fact he had stolen them - he will not be returning to work I am told but they wipe their hands of all responsibility”

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Posted 5 years ago

“Waited in for covid19 test to be collected and followed on driver on track app, Driver never tuned up and received a phone call after deliver slot to say no access to our property, told operator that I had been waiting by window as I had to return to work, was told driver would return within 2 hours. Still no collection. Test still sat in Fridge! A Disgrace this should not be working for NHS! And wasting NHS money”

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Posted 5 years ago

“Tried to amend my delivery address. My correct address was not available in the dropdown and no option to manually enter. Tried to call them up - was told by the digital operator that their was a problem with my parcel even though no sign of that in tracking. Hope this isn't the case as I haven't been informed of that elsewhere! Tried to use the live chat - after being ignored several times finally got through to someone who said that the delivery address could not be updated until a first attempt had failed. This is not what it says on the website. What should have been an incredibly simply amendment ended up taking several hours of my day and has caused no end of frustration. And still hasn't been possible. PLEASE change your website to be able to manually amend address rather than select from an incomplete drop down. And please make your messaging consistent.”

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Posted 5 years ago

“Unprofessional useless drivers useless customer service dept, this is where my parcel was delivered what a joke lazy driver needs to learn how to write”

Yodel 1 star review on 25th September 2020

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Posted 5 years ago

“My delivery driver is such a lovely young man. He delivers to me in derby and every time he comes to my house he is always friendly and polite. His name is Peter. I thought I’d write a review as he is doing an excellent job and his manager should definitely know about it !!!”

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Posted 5 years ago

“Expected parcel, watched map and just before it was my turn I received a message saying I wasn’t in and they’d left a card - lies! As it is after 8pm I expect the driver wanted to get home! Now I have to wait until tomorrow, wait in AGAIN AND hope the driver feels like delivering it. Very disappointed”

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Posted 5 years ago

“Yodel are not fit for purpose! Companies stay clear of using this appalling firm as their one purpose on this earth is to deliver and they can’t even do that. It appears their standard practice is to update their tracking schedule in one clump of info with utter rubbish claiming - ‘Sorry we missed you, we’ve left a calling card’ when in fact they haven’t been anywhere near your property and a calling card is non existent. Took a day off work and waited for the delivery of a sofa, two armchairs and a table. Checked tracking at 12.45pm - out for delivery; checked again at 1pm - four lots of tracking updated at once saying - no one in, carded, back at depot - what utter rubbish! On eventually getting through on the phone to somewhere in Asia to ask for an explanation, I was told to go to the depot and collect it!!! 😳 I explained I don’t own an articulated lorry which would be required for such a bulk item so they needed to get their act together a bit sharp ( in so many words). I am still awaiting delivery - stay well clear of these clowns......they’re a joke!”

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Posted 5 years ago

“Estimated delivery was monday , nothing! Tuesday waited in then noticed card on doormat, sorry I missed you ? Didnt even ring doorbell, now had to rearrange another delivery, no person to talk too, no telephone or text from yodel Even though they have my contact details.”

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Posted 5 years ago

“Wake up Yodel, see how you are causing, frustration and anxiety with not just the customer but companys using your services. The 19th of September 2020, my 80 mum wait for moonpig flowers and birthday card pre ordered 10 days before hand, my got a text at midday saying miss you wasn't in, with no card posted for a reference, so had to reorder again though moonpig, for the 21st September 2020.my mum waited In until 9.30pm Yodel again did not turn up, they never even give here a time it may arrive, its been very frustrating, I am now getting a refund, from moonpig, What a waste of time and money for all of use, stay away from Yodel, you have been warned”

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Posted 5 years ago

“We ordered two bikes for our kids' birthdays and only one was delivered. The one bike was left with our neighbour and the driver left a fake name for our neighbour who hadn't even given them their name and no delivery card. We would allege that the bike was stolen. Trying to report the incident was not easy at all and very frustrating leaving us feeling very angry. The bike that was stolen was no longer available at Robert Dyas so extra disappointing. Try and avoid using Yodel if you can.”

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Posted 5 years ago

“for 3 days in a row I'm home expecting a parcel from Yodel and it never arrives. You check the track parcel and it says it's 2 stops away and 1 minute after it changes to "sorry we've missed you". Contacted them by phone, the lady says my parcel number is not associated to me or my adress and to call the sender. They areanged new delivery date. Again the same thing. I was at the window and nobody came!! Contacted the webchat and behold... they wanted me to go and collect my parcel. I said no, the gentleman in the other said arraged new delivery and finished the chat without any other word. Horrible service!”

Yodel 1 star review on 21st September 2020

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Posted 5 years ago

“I’ve not even used Yodel (i never would) but they keep delivering items to my address that’s not even addressed to me, the correct address is further up the street. I’ve also bought items from ebay that have taken over a week to arrive because some halfwit thought it would be a good idea to use them to save 25p on postage. How are yodel still operating ?”

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Posted 5 years ago

“Tracking said my parcel had been delivered - but certainly not to my address.Yodel web chat finishes conversation when you ask a question. They promised to get back to me within 24 hours but that didn’t happen either. If you can avoid using Yodel, do so. They are not reliable.”

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Posted 5 years ago

“Total waste of time, a diabolical company. Had a delivery time of between 17:00 and 19:00 which at 18:45 got changed to 22:00. Waited and waited and then low and behold, they suspended the delivery stating parcel returning to sender. At 22:30 unable to contact anybody regarding this so waited until the next morning where I spoke to a man named Palesh who kindly told me they were unable to deliver my parcel as couldn’t find my address, when they suspended the delivery the driver was at least 5 miles away from my home. Nobody ever has had any difficulty in finding my address before. What utter rubbish. When Palesh couldn’t answer my question he ended the webchat conversation. Spoke to someone else who just apologised and told me to contact the sender. This was a fresh food delivery ( gousto). I’ve have already contacted gousto to cancel my subscription as I will not or ever will order from a company who uses these cowboys. Shame on you. Yodel, You should never be allowed to trade. Hope you had a few nice meals delivery driver. 😡 if I could give zero stars I would.”

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Posted 5 years ago

“Drivers give up too easily if they can’t find an address. I have all my parcels delivered to my shop premises so I’m always in because I’m always at work. But they only ever look at the houses and not the shop premises. They come back and forth but never find me. Then they send the products back to the supplier. My shop isn’t even tucked Away. They Have no common sense to ask anyone.”

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Posted 5 years ago

“I have never ever dealt with such an appalling company in my life. Little wonder Yodel were voted Worst delivery company for past two years. You cannot speak to anyone, Webchat is absolutely rubbish when you are writing to someone in Bombay!! My parcel was promised for 19 9 20, only to read it has been returned to depot in Southampton which is a 40 mile trip from my home. I will put Yodel on social media saying this company is not fit for purpose and is absolutely useless . Yodel doesn’t even deserve 1 star, hence they only have 1.5?stars”

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Posted 5 years ago

“terrible service”

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Posted 5 years ago

“If I could give 0 stars I would. Pretty sure they have staff stealing items and fraudulently signing for them. I have had a parcel apparently delivered through my letterbox - an item that wouldn't fit. When this was disputed they left a card - no card and in all day. The next excuse was delivered to a wrong address and another delivery attempt to be made. Needless to say waited in all day again and still no parcel. Absolutely disgusting they can't even stick to the same excuse.”

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Posted 5 years ago

“The absolute worst courier company that there is out there. Parcels constantly go missing, they return items to you not the original sender when you return an item and impossible to speak to.”

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Posted 5 years ago

Yodel is rated 1.1 based on 6,909 reviews