Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,908 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,908 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst service ever avoid!”

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Posted 5 years ago

“I moved to a new house and had virgin media send me a new wifi device using Yodel. The delivery is a week late and I'm meant to be working from home. On top of all this they give me a new delivery but lie about it and don't really send it.”

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Posted 5 years ago

“Non Delivery on 3 occasions 1st cannot find address 2nd no one in card left (Rubbish) 3rd cannot deliver to Buisness address Cancel order twice i will never use this company again”

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Posted 5 years ago

“I don't know why in the world these guys have got such a great Trustpilot reputation. Second time in a row they have not delivered on the stated day another time before that they didn't deliver it at all. Terrible customer service too as I've not had a resolution yet. They always seem to lie and say that they tried to deliver but there has been no card left and I've been in all day.”

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Posted 5 years ago

“Delivery driver dumped my fragile parcel in my hallway. Quickly made his way back his vehicle. My husband Slid the parcel across the carpet to find broken glass. Called driver back but was ignored. I paid £29.99 for delivery to the company I bought the items from. Have tried to get in touch with Yodel by web chat, email and phone with no satisfaction. Did manage to speak eventually on web chat but still waiting for a solution and even better to speak to a human being. Disgusting service.”

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Posted 5 years ago

“If I could give you no stars I would. A company gave me a tracking number that does not match my name and address. Phoned Yodel (after trying the webchat 3 times and no-one replied) and they were so unhelpful and told me they were going to cut me off as I was hogging the phone line, which is precisely that they did when I asked to speak to a manager. The original company refuse to answer my emails so I'm left £35 out of pocket. Paid on paypal and they won't sort it out unless Yodel give me a letter to prove what I'm saying, which they refused to do. I am livid that a company can lie about a tracking number and get away with never sending you an item that you paid for.”

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Posted 5 years ago

“The whole idea of setting up a business is to rival or better previous ones. Yodel appear to be some bloke with a Trabant and a garden shed trying to take on the Royal Mail. Woeful, unreliable, and a total waste of time.”

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Posted 5 years ago

“Absolutely appalling, driver left parcel in my hallway and left at a very fast pace. My husband slid the parcel across the carpet where there was broken glass on the floor. My husband called out to the driver, driver did not respond and drove off. Tried to contact company by email, web chat and phone with no satisfaction. Messages left, awaiting some kind of reply. Disgusting service, oh forgot to say that I paid £29.99 for delivery to the company I ordered from.”

Helpful Report

Posted 5 years ago

“How can we do something about this terrible terrible company? 4 parcels claim to have been delivered and haven't. I am losing money. I had a collection today and they lied they came to collect. 2 weeks of a nightmare trying to sort these out. Very unhelpful over the phone or email. How are they still in business? I just want to scream!!!!!!!!!!!!”

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Posted 5 years ago

“Terrible service waiting OMG all day just saying sorry I missed you they never even came no card nothing When you try to phone it’s impossible to speak to a human disgusting is a understatement”

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Posted 5 years ago

“quite possibly the worst delivery company in the world. i legit get super anxious when i see that they are the chosen courier since that means package won’t be delivered on time and it will just be an overall nightmare”

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Posted 5 years ago

“AVOID AVOID AVOID Shitty company”

Helpful Report

Posted 5 years ago

“Twats cannot deliver”

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Posted 5 years ago

“The courier arrives in good time to collect my antigen swab as part of an iOS Mori survey. I thoroughly read what the courier should do to keep me (& himself) safe from possible infection especially important as he had something like 25+ collections throughout today (Sunday). He arrived and knocked,I put my mask on and grabbed the same from the fridge,as I'm opening the door not a word was said,he didn't identify himself,he didn't step back at least 2mtrs from the door,he didn't speak at all but as the door was half open he reached out,snatched the package from my hand sticking a label on it as he grabbed it and turned round and walked off! Not a word spoken,didn't identify himself as the yodel courier and where I live is not withing view of a road so I couldn't see a vehicle. He didn't step back of have a tray/box to put on the doorstep for me to put the package in as per the website and he did not step back,he was closer than half a metre to me. I've come in and washed my hands and sanitised them and also put the mask into disinfectant (Dettol) to soak for a while before I wash it, something I always do when I've had the mask on! I felt,having read the website,that yodels had put so much in place to.protect me and him, yet when he knocked it all went downhill rapidly. Appreciate he's in a hurry as he's got a lot of collections and deliveries to do but that's what he's paid for. I have a daughter with no immune system and do all I can to keep her safe a secure her life and someone like him could have easily put her life at great risk. I. Hugely disappointed in yodel and if I could have given a zero rating I would have done so!”

Helpful Report

Posted 5 years ago

“The driver came to collect a package, I live in a flat and he never followed the guidelines to call the flat. When I went down to hand him the package he started banging on our key pad and was very aggressive. As a woman on her own this is unacceptable. I suggest someone from yodel looks at their staff and gets rid of this person that came to collect my package”

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Posted 5 years ago

“Terrible firm i dont know why people use them”

Helpful Report

Posted 5 years ago

“Awful service. Took 2 days off to recieve a delivery whic hwas very valuble. Both days I just got an email saying sorry we missed you, check your calling card. There wasn't even a calling card left either time! The second time I ran out to see, but no sign.”

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Posted 5 years ago

“Dodgy Courier company The worst courier company I have ever seen. An item was sent to me via Yodel and the next thing I got from the Yodel was that the item has been delivered to me. Ironically, I was working from home, was aware that the item would be delivered on that day and was on the lookout for the delivery. On getting the email, I contacted Yodel and they started tossing me around for four days. I requested to speak to the manager, but I was denied access. Eventually, after four days of continuous calls, the company representative told me that they have realised that the item was not delivered and they could not asked me to go back to the company that sent it to me for them to raise a claim. This is the worst customer service experience. The company looks very dodgy considering the fact that the item never leaves their depot and they sent an email that it has been delivered. So disappointing.”

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Posted 5 years ago

“Hopeless and not for the first time. Supposed to deliver to a BP Garage, driver said it had moved address and returned to sender. Absolute rubbish, garage is very much still there and even Stevie Wonder couldn’t miss it. Pathetic customer service response afterwards. Avoid at all cost.”

Yodel 1 star review on 23rd October 2020

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Posted 5 years ago

“My order was out for delivery 23/10/2021 To BP Service Station Carmondean Livingston. I tracked on the APP and the delivery driver stated that the BP was no longer there and must have moved. The BP has been in situ for years and it was still there this morning when I passed. The parcel has now been returned to sender and customer service was as useful as a chocolate teapot. Not for the first time Yodel have screwed up their deliveries and what’s worse, their customer service response is woeful.”

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Posted 5 years ago

Yodel is rated 1.1 based on 6,908 reviews