Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

“Would have given zero stars but I can't. I sent a parcel on the 1st of November with collect+ unknown to me that collect+ also have a share in Yodel, my parcel was on a 3 day service and as of today, 13th November is still in transit. On contacting customer services was told driver couldn't find address so I gave additional directions but no point because parcel was sent back to depot, contacted customer service they tell me we'll arrange 2nd delivery on 13th November NO attempt at delivery as recipient told me nobody has attempted delivery, customer services then told me that the parcel would be available for collection but the catch is the parcel would be available for collection at the depot by the recipient but he would have to travel some 20 miles to collect so I suggested a re-delivery. now my parcel is being returned to me because its now been reported as damaged. Its all very bizarre. SERIOUSLY Please stay well clear of either of these two companies, the hassle isn't worth, with them its just continual lies.......will I receive the returned item, probably not but who knows.”

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Posted 5 years ago

“One star is too much, -5 is more accurate. Yesterday I was at home but I couldn’t hear anything from the driver, just got a note that he missed me. Today I was tracking my package constantly since number 28 (before me) and I went outside the house from 16 onwards. I stayed for 45min-1hour and the app got stuck at number 6. I also got an email saying that my parcel will be delivered 4 hours later so I went back inside the house and still referencing tha app every 3-4 minutes. Well, once when I updated it it jumped from the forever number 6 to “missed delivery”. And I was genuinely downstairs with no sound at all so I could hear. No knock, no ring, no tracking updates. Also I contacted the firm and they said they registered my complaint and I need to wait 24h for response even if the driver was still on the same street and had my package!! And then they hung up and closed the chat out of a sudden. Such rubbish service from both the driver and the call/web centre. I genuinely don’t know why this people get paid at all!!! WHAT A WASTE ON SALARIES FOR THIS!!!”

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Posted 5 years ago

“One star is too much, -5 is more accurate. Yesterday I was at home but I couldn’t hear anything from the driver, just got a note that he missed me. Today I was tracking my package constantly since number 28 (before me) and I went outside the house from 16 onwards. I stayed for 45min-1hour and the app got stuck at number 6. I also got an email saying that my parcel will be delivered 4 hours later so I went back inside the house and still referencing tha app every 3-4 minutes. Well, once when I updated it it jumped from the forever number 6 to “missed delivery”. And I was genuinely downstairs with no sound at all so I could hear. No knock, no ring, no tracking updates. Also I contacted the firm and they said they registered my complaint and I need to wait 24h for response even if the driver was still on the same street and had my package!! And then they hung up and closed the chat out of a sudden. Such rubbish service from both the driver and the call/web centre. I genuinely don’t know why this people get paid at all!!! WHAT A WASTE ON SALARIES FOR THIS!!!”

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Posted 5 years ago

“Just left my parcel on neighbours doorstep, in the rain, neighbour wasn't in so who knows how long it was there with £200 worth of electrical contents. If they can't read the doornumber shouldn't be doing the job, sort it out yodel.”

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Posted 5 years ago

“My John Lewis order of expensive saucepans delivered but obviously not delivered. Can’t believe John Lewis use yodel. They looking into it very sad the one time I purchase expensive item on line. Never again couldn’t go to my store because of lockdown.”

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Posted 5 years ago

“First & last time I will use this company. Very dishonest & rude driver claiming and filing out tracking sheet saying item delivered. This did not happen. Promises from Customer Service to call me back ... no response. Fraudulent Service. Would not recommend!”

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Posted 5 years ago

“My parcel was put on a van at 9.03am then took off the van at 9.13am at the same depot they said for a security check and it never got delivered now I'm not saying its because it was a Xbox series X but it was👍🏻”

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Posted 5 years ago

“My parcel was put on a van at 9.03 then took off the van at 9.13 at the same depot they said for a security check and it never got delivered now I'm not saying its because it was a Xbox series X but it was”

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Posted 5 years ago

“Absolutely horrendous experience with Yodel consistently bad. Drivers steal your parcels and the company cover it up claiming employer employee confidentiality. Just a disgrace”

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Posted 5 years ago

“Apparently my parcel was delivered today..... No, it has not been. Enjoy the flowers and chocolates I ordered for my girlfriend who has Covid. Absolutely woeful, thieving, scumbags.”

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Posted 5 years ago

“Bad customer experience, been completely ignored for over 2 months about property damage from courier”

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Posted 5 years ago

“If 8 could give a minus rating I would. I have now waited in for 4 days for a return parcel to be collected by Yodel. They wont discuss with me, only the company who booked them who just keep rebooting collection day after day . I am beyond furious. One day wait in in is bad enough, 4 days- ai will never get those days back. SHAME on you yodel”

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Posted 5 years ago

“Consistently lies that it attempted to deliver but couldn't gain access. Complete lie as we have several deliveries a day and yodel is the only company that consistently fails.”

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Posted 5 years ago

“Beware of this company. Their drivers steal your parcels and the company cover it up”

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Posted 5 years ago

“No well organised delivery ever comes from using yodel. The number of times they move a time delivery slot if you are lucky enough to have one. Once flowers from m&s where I paid for next day delivery were on the yodel van it would seem for 3 days, kept get given a time that was pushed back and back for 3 days! Flowers were not great when they arrived a bit embarrassing! Today I have a delivery from children in need. Already a day late and it says expected delivery today, and it also says there may be a delay... standard for yodel. Absolute shambles. Avoid any company that uses yodel!”

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Posted 5 years ago

“Scammers and thieves. For 4 days I have been trying to find out where my package is, but I keep hearing the same "please give us 24 hours" And so for 4 days”

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Posted 5 years ago

“I wouldn't give them any stars. No tracking update was made and the driver apparently couldn't find my address which is absolutely rubbish and customer service kept ending the conversation without answering my questions.”

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Posted 5 years ago

“Avoid retailers that use this company”

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Posted 5 years ago

“Never ever again will buy anything if it’s delivered by Yodel. My parcel is late and the tracking information is not updating. I used the web chat 6 times!!! And every single operator keeps telling me the parcel is loaded in the van and it will be delivered today. I’ve been like this for 3 days. They keep “apologising” for the delay and they can’t tell me why the parcel is not leaving the depot. An absolute joke. I’m still waiting for the depot to come back to me.”

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Posted 5 years ago

“Yet again another failed delivery from Yodel. This time they could not find my property . I always try to check which courier service are used before ordering but this one slipped the net.”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

Yodel Reviews