Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,017 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 7,017 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish. Rubbish.. saying they made 2 attempts.. third attempt the driver looked at the building and me stood on the door and was ready to pull off until I told him it was my parcel. Sped down our street breaking the speed limit and speed off. Dangerous”

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Posted 5 years ago

“Don't waste your time with this company. Absolutely 100% useless. Say they delivered your parcel and say resident has signed for it when they haven't.”

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Posted 5 years ago

“If I could leave no stars I would. Supposed to have delivered my new new router on Thursday, apparently it was left in my front porch when I dont even have one, no card left either, customer service are a complete waste of time, DO NOT RECOMMEND”

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Posted 5 years ago

“Would give this “company” minus stars if possible! They tried to deliver the parcel to my neighbour across the road as the driver went to the wrong house, neighbour told them we were almost opposite him. Never received the parcel and we are in all the time due to shielding. Yodel takes no responsibility and say the geotracking says it’s been delivered and was left on our doorstep. Which of course the geotracking would say that as my neighbours house is the same postcode due to us living in a country lane. No photographic proof of our “doorstep” either. Terribly poor customer service, person on the phone more or less said tough luck. We will be checking which delivery firm is used for all further purchases in the future and if it’s Yodel, then we will not buy from anyone who uses Yodel. We have journalists in the family who will spread the word about this awful delivery company and along with their dreadful customer service.”

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Posted 5 years ago

“Terrible delivery and customer service, 3 attempted deliveries allegedly (got ring doorbell) and no cards left on any visit, now held at local depot which is in different local authority with different covid-19 level, so unable to collect, finally after 3 webchats thought I had managed to rearrange delivery for yesterday, waited in all day still no delivery. Tracking now saying "short delay". Just want delivery to be made or be able to actually talk to someone to try and sort out. Have contacted supplier to highlight the terrible service from this courier company .😡😡”

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Posted 5 years ago

“If there was a minus star Yodel will get it! Tried to deliver my parcel to the neighbour across the lane who told them I was across the way. We have to isolate due to vulnerable occupants in the house so always in. No delivery and Yodel say it’s been delivered to our doorstep. No photographic proof of the “doorstep” and they categorically will not take any responsibility. Yodel say according to geographic tracking it was delivered, albeit our parcel did go to the house opposite first but wasn’t then redelivered to us when the driver was told we were opposite. Terribly poor customer service and will check beforehand and not buy from anyone who uses Yodel as a delivery company again. Have two journalists in the family who will denounce this company countrywide 😊”

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Posted 5 years ago

“Parcel wasn't delivered, it has now vanished, customer service is a total waste of time, I would not recommend this carrier to anyone who actually wants something delivered,”

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Posted 5 years ago

“Terrible company. tracking stopped updating midday yesterday then parcel taken back to depot, meant to deliver today still not here not updated online chat says will be delivered today it’s 21.08 and still not delivered. No attempt no card. This is an awful company where customer service seem to repeat the same sentence. Lazy drivers and awful company this company does not strive for good reviews”

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Posted 5 years ago

“Hopeless. 2 days can’t find the house although only 4 stops away. Asked to contact with directions. Still waiting.😡😡”

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Posted 5 years ago

“Another Yodel delivery gone astray, Yodel even confirmed the address it had been delivered to, no-where near me. Over a week later and still haven’t received anything. The drivers are either thieves, definitely liars or just dump the parcels anywhere because they are on a time restriction to get them delivered.”

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Posted 5 years ago

“Do not go with them i was Meant to have a parcel delivered on 26 have not arrived and now they are saying they have lost it but on my Tracking it is at the Depot more like someone has it”

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Posted 5 years ago

“Amazon stated “parcel delivered”. I received no parcel. After 40 minute phone call, was promised emailed response in 24 to 48 hours. I got one today (72 hours). It said they could confirm via driver’s GPS that it had been delivered to the correct adddress. Just lies....lying seems to be standard practice with Yodel. A lovely lady came to my door the day before Yodel’s email with a battered and bruised parcel....a hole punched through on one side...she said this had been left at her back door on the Yodel delivery day. Her house is roughly 150 yards away from mine. So I knew Yodel were lying (again). A company that are pretty much dysfunctional from top to bottom. That was their last chance. I will buy nothing that involves Yodel as the delivery courier.”

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Posted 5 years ago

“Thieves. Everyone has cctv these days. How you think you can get away with stealing an iPhone 12 is beyond me. Said delivered even though it hadn’t been signed for and didn’t even bother walking up the drive to make your lie believable. Absolute tramps. Any firm thinking of hiring yodel to deliver there parcels need to use someone more trustworthy like Royal Mail.”

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Posted 5 years ago

“Cannot find house in Edinburgh built in 1993 despite being repeatedly told where it is. Nobody obviously takes notes.”

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Posted 5 years ago

“The worst company i ve ever deal with.i received a msg they would be today between 20-22 i was at home waiting and then information we couldnt get access to ur building which is lie that happened 2 times.i ve changed delivery day etc nobody s came in then i cancelled my order get my money back and then after 2 weeks they arrived after 1 month.hopefully never ever again i have to deal with them.”

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Posted 5 years ago

“I was given an option to have a parcel delivered to a click and collect location. They then said it needed a signature and took it back to the depot. Unable to contact over the phone or web. Awful service.”

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Posted 5 years ago

“On yodel tracking info it states my parcel was delivered NO it wasnt, have now spent last 2 days and 6 yodel advisors asking 2 simple questions, 'where is my parcel and why did delivery driver lie !!!' I'm unable to get a straight honest answer, I did receive an email from yodel customer service, Liverpool (I'm in Birmingham) asking if I'd received my parcel .....duhhhhh no otherwise I wouldn't be spending hours trying to sort it out, the email address from Liverpool, doesn't accept replies !!!!!!! Also when I clicked on 'would I like transcript of conversation sent to my email address' convinently for yodel that 1 second, screen stated no internet !!!!!!!!!!! So now I take screenshots as that happened after each of my 6 live chats. I was also advised twice yesterday by 2 different advisors my parcel would be delivered by 10pm. Still no parcel !!!!!! I have also advised yodel that if my parcel doesn't arrive, I'll be reporting it as theft, I really can't think of any other explanation. My tracking info now shows parcel delivered at 14.18 and 19.38 !!!!!!!!!!!! Absolute farce”

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Posted 5 years ago

“Yodel said they had delivered a parcel. I explained I hadnt recieved it. Told they would look into it and ring me back, they didnt. I rang them again and explained again, they said they could see the driver had parked near my house and that was enough proof. They insisted my parcel had been delivered to my address. I insisted that I had not recieved my parcel and my neighbours did not have it, I had also not had a note put through my door. They said they would ring me back, they never did. Over a month later I had a knock at the door, a kind man who lives on the next street had bought my parcel round. No idea why they had taken it to him. DO NOT TRUST YODEL, THEY ARE USELESS LIARS!”

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Posted 5 years ago

“Tracking states left with neighbour, no card posted although I was at home at the supposed time, so which neighbour?”

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Posted 5 years ago

“As others have said, Yodel tracking says the parcel was delivered and left in the porch by the wall. Nobody rang the doorbell (I have been home all day) and there's no package left in the porch. How did they get into the building if I didn't open the door? Contacted Yodel via Web Chat who just said it has been delivered... completely useless. They said they will "interview the delivery driver" and get back to me. Absolute thieves.”

Helpful Report

Posted 5 years ago

Yodel is rated 1.1 based on 7,017 reviews