Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,908 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,908 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel out for delivery x3 times. Advised that there ‘was a problem with access to property’ on 2 of these occasions. This is incorrect- I tracked van until 1 more delivery to make and I could see van stop in distance and I went onto street to meet it and it drove off! Advised that parcel would be delivered on 4th. attempt but this has not happened. I use ‘Wayfair’ and it is unfortunate that they use ‘Yodel’ for delivering as I shall not purchase from them again. There are many more better delivery companies.”

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Posted 5 years ago

“Absolutely bloody useless in every single way. Promised delivery Monday to be told couldn't find us but had posted a card through letter box advising we weren't it..rubbish... customer service shocking and not at all,helpful. I would not recommend at all and 1 star is one star too much. So one week later I still have no,parcel and I'm now told they can't help me because it's not my parcel 🤬🤬🤬🤬🤬”

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Posted 5 years ago

“Says my parcel has been delivered to the customer handed to the customer it was not it was 100% not handed to me. Been in contact with customer service and have to wait 24 working hours for them to conduct a interview with the driver not on will not buy from a company that use this courier again that's 100% promis”

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Posted 5 years ago

“Absolute abysmal service! Never ever use Yodel, they lie and say orders despatched when they dont arrive then if you chase the order up they actually send it back to the sender!! Disgusting 'customer service ' if i could I'd give minus 100 stars”

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Posted 5 years ago

“Parcel not delivered, despite driver claiming he delivered the small package which was to be posted in my mailbox. When contacted Driver very rude. Yodel response was driver couldn’t locate package , for me to contact supplier to be reimbursed despite them receiving Package and evidenced by their tracker. Worst Customer Service ever experienced.”

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Posted 5 years ago

“0 stars, nothing could go more wrong,”

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Posted 5 years ago

“Was due a delivery from Nespresso and was following the courier. I could see that he was not going to get to me within the promised timescale. At the latest delivery time the tracking details says that he couldn’t find our property - we live in a small road and every house is numbered. Yodel now say they can’t contact the courier but the package will be delivered tomorrow.”

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Posted 5 years ago

“They said the had delivered my parcel when they hadn’t”

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Posted 5 years ago

“Yodel, must be Swedish for ‘we do not deliver’!!! Yet again, a company has sent a package to me via Yodel and yet again Yodel have failed to deliver. I’ve never once had a good experience with Yodel, always either late and recently, they just don’t deliver at all. Most recently, they’ve told me I don’t live at my address. Fact is, they never came to it, just lie. Plus, my package is now somewhere in limbo between them and the supplier so no resolution, just an even longer wait. You’ve got to ask yourself, what is the point of Yodel!!!”

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Posted 5 years ago

“Quiet possibly the worst company to deal with, they lost my parcel, you can't speak to anyone about it and finally when you do they know about 3 words of English”

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Posted 5 years ago

“i ordered 2 ps5s and 1 xbox series x and all were delivered by yodel perfectly on time and on release date. Yodel's tracking worked perfectly as well. Not sure about others who have had bad experiences but I have had a perfect experience with Yodel. Special thanks to all delivery drivers who work from the Hayes Deport, they are doing an amazing job. Thank you!!”

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Posted 5 years ago

“The worst delivery company in the UK! Once again proven by how they have delayed my ps5. Still no tracking update for a day after launch and all I can hope is they get me my console as people are reporting missing (stolen ) consoles already. I will never buy from game just because used this cheap unreliable company.”

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Posted 5 years ago

“All in all they have delivered my PS5 this morning all right before 9am.”

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Posted 5 years ago

“My Majestic crate of wine delivered today contained only 2 bottles. The remaining ten had been stolen by an employee of Yodel. The box seal had been broken, contents removed and re taped up prior to delivery. Thieving scum! Worst couriers ever!!!!”

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Posted 5 years ago

“Utterly incompetent with both horrendous couriers and customer service. Their tracking system is unreliable at best. Avoid this company at all costs.”

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Posted 5 years ago

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Posted 5 years ago

“6 days after you lost my package and 5th time being told to wait 24 hours. Still nothing. Not a single email or call back. Worst courier possibly ever”

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Posted 5 years ago

“Yet ANOTHER shocking delivery attempt by Yodel. Ticket through the door with no info to have it redelivered, delivered to a neighbour or anything! Just the date and a tick saying they couldn’t deliver. Now I suppose I will have to miss the redelivery until they send it back to where I bought it. If I had known the shop used Yodel, I would never of bought from them in the first place. This is not my first bad review for Yodel, and I bet the Yodel person who contacted me the last time, done nothing about my complaint. If you are going to message me again asking for details, don’t! Save us both the time!! Worst delivery service EVER!”

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Posted 5 years ago

“Parcel collected as agreed should have been 2 days back to shop. Took me "chatting" to find out parcel was lost. Then surprise surprise it was found and delivered 2 days later. 3 chats and 1 phone call to complain, no response. Will never use again. I would have given no stars if I could.”

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Posted 5 years ago

“Awful service, will avoid as much as possible and never recommend. Had a week of "missed" deliveries when they're clearly either going to a wrong address or not coming to the front door as no card left on any occasion and we have been by the front door for the majority of the times they claim to have called. Getting through to a real person to speak to was a real pain due to automated phone system set up to try and get you to do everything through their website. Tracking on website only worked correctly on one occasion and even then seemed inaccurate because the driver somehow completed 36 other deliveries in 30 mins. Webchat never loads - absolute waste of time. Avoid using this company at all costs.”

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Posted 5 years ago

Yodel is rated 1.1 based on 6,908 reviews