Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,017 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 7,017 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel should have been delivered Monday(Dec 14th) driver claimed he couldn't access my property (my front garden has no gate or fence) and then again today, driver this time claimed he couldn't find the property? Customer service were worse than useless I will not use service again and advise others not to either”

Helpful Report

Posted 5 years ago

“Yodel as a company has serious issues - it is suffering from poor management, and it does not seem to have any control over it's drivers . I ordered some goods - delivery company was Yodel - delivery date was missed as goods were being delivered to my place of work and we were closed by the time the driver MAY have attempted to deliver . The favourite message is ..."unable to locate address...", which is interesting as we are on a major road and the driver at the second attempt delivered another parcel to our address but could not find mine on his van , was not prepared to look for it so left . Official reason for non delivery on tracking .... "unable to locate address...' Third attempt , I am watching the tracking and as it gets closer and closer to my delivery .. 3 drops to go ... up comes ... yes ..."unable to locate address"... Drivers are clearly at it - management is unable to control and manage . The answer is simple - a dose of unemployment for them all and I am sure service levels will improve - shocking company !”

Helpful Report

Posted 5 years ago

“Quite possible the worst courier company in existence. Driver never attempted to deliver my item when I was in all day for it. When I contacted them about it they informed me that when the driver scanned the item he/she was nowhere near my flat. Organised a redelivery, parcel never left the depot. Organised another redelivery, never left the depot again. Whenever you try and contact them to speak to someone it's either some goon behind a computer screen who doesn't help you or an automated answering machine that doesn't help either. Terrible, Christmas present for my dad as well. I imagine they've lost or misplaced the item but don't have the guts to come clean about it, or maybe the delivery driver decided he wanted this one for himself, doesn't seem to be any other explanation as to why it hasn't been taken out again at my request, twice. Do what you can to avoid this company, they really are poor all round. If it was possible to give no stars I would have.”

Helpful Report

Posted 5 years ago

“10th Dec - Told delivery would be before 8pm. Didn't arrive. 11th - tracker says parcel at depot 40 miles away. 12th - parcel still at depot. Webchat states parcel will be delivered pm. Didn't arrive. 13th - parcel still at depot. Webchat says parcel will definitely be delivered following day. 14th - tracking says parcel is out for delivery and is 26 of 124 parcels being delivered. Carefully watch progress. Eventually we are next. Watch in amazement as tracker shows driver moving away from my road to streets further away. Parcel not delivered. 15th rang and recording states driver could not gain access to deliver on yesterday. Lies there are no parking restrictions or problems outside my house, indeed there is plenty of room as we share a double drive with neighbouring house. 15th parcel finally arrives. Packaging damaged. Would give zero stars if I could. Wasted many hours waiting.”

Helpful Report

Posted 5 years ago

“Say they've not received it from the selling after he confirmed it had been sent, 14 days later still waiting. You can't even speak to anyone cos the automated service just cuts you off. I will never buy off any seller using these as couriers!”

Yodel 1 star review on 14th December 2020

Helpful Report

Posted 5 years ago

“Failed to deliver parcel on 2 consecutive days, as I checked the App and was the next drop off it went straight to "sorry we missed you" and have left a card. For this to happen twice just proves that this company is twice as bad as first thought. After 5 or 6 web chats and even a call to a human being to find out what had happened no one seemed to care and my parcel ended up being sent back to retailer. Yodel must be the worst delivery firm in Britain,”

Helpful Report

Posted 5 years ago

“Absolute useless company. Have attempted 15 deliverys to my address. Have spend hours talking via chat and still have no parcel. This isn't the 1st time. Last time they sent parcel back to sender. The driver is absolutely incompetent in bn27 area.”

Helpful Report

Posted 5 years ago

“Had a parcel delivered.. looked like it had been dropped from an aeroplane...totally disgusted how it arrived...have pictures to prove...”

Helpful Report

Posted 5 years ago

“disgusting service. continued to say they missed us but nobody ever turned up. had to re arrange delivery several times and each time someone had to be there to sign for the parcel taking my time off work. it would have been easier and cheaper if i went into town to collect this item from a shop. they have made no effort to contact me and as i try to call them their number is a premium rate number and only option is to speak to a answer machine not giving any usefull information. i would avoid this delivery company this is not the first time this has happened as in the summer the kept failing to deliver a BBQ we ordered and in the end had to go collect it from the depot again easier and cheaper if i just went to B and Q”

Helpful Report

Posted 5 years ago

“They make delivery very difficult with their signed for delivery.”

Helpful Report

Posted 5 years ago

“Parcel went missing, said they'd posted it through my mailbox but was to big to fit through the door. Absolutely disgusted with the service I have received and will never willingly use yodel again.”

Helpful Report

Posted 5 years ago

“Worst experience ever! Worst experience ever!! The parcel was marked as delivered. We were inside the house and never heard the driver or received any note about it. I complained and they sent an email saying the following 'The driver had confirmed that the parcel was delivered to the correct address and it was left at the front porch. The satellite navigation also supports the delivery. I would request you to please check the surrounding areas and with family members.' 1- After two days of knocking on all the neighbour's doors, the parcel was delivered to Nr 15 and we are Nr 17. Clearly the drivers don't know how to read house numbers, they don't really care or it was too late for dinner at 19:48 and they were in a rush to go home. 2- During Covid, they ask me to check the surrounding areas searching for the parcel!!?!?! We live in an elderly area (+70 years old). Does Yodel think this is a safe delivery protocol? They clearly live in Coocooland sending that email! 3- My recommendation is to AVOID AT ALL COST! Any delivery service has to know the area to be successful. I am impressed by Royal Mail postmen that go the extra mile and I never had a parcel missing. Good luck if you go with this Yodel Service... I would give them 0 star but unfortunately it is not possible...”

Helpful Report

Posted 5 years ago

“My letterbox destroyed by forcing too big parcel through it. You will pay For this. Furious. No texts..”

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Posted 5 years ago

“The driver did not want to go far with my parcel. No text. So they forced the parcel through the too small letter box and broke and destroyed the area surrounding. The parcel was stuck in the square part on the floor.”

Helpful Report

Posted 5 years ago

“Yodel said they tried to deliver twice, missed me and left a card both times. They lied. My office was open, the receptionist was there - no Yodel, no card. Tear Yodel down. They. Are. A. Joke.”

Helpful Report

Posted 5 years ago

“First of all, I would like to mention that I have never had a good experience with Yodel. In this instance, no attempt made to deliver my parcel - I stood outside and the van whizzed past me. An email was received 5 minutes later to say that an attempt had been made. Customer service is also unsatisfactory. I ended up telling Yodel to send my parcel back to the supplier (fingers crossed they can manage to make that delivery). All in all, companies should use a competent delivery service!”

Helpful Report

Posted 5 years ago

“Rubbish service 'unable to locate property' well actually I used their tracker and was stood outside when the van went past at 50 MPH - I was even shining a torch any the driver (yes it was 7PM) - no attempt to deliver and any company using them should change courier.”

Helpful Report

Posted 5 years ago

“Delivered to a totally wrong address nearly 0.5 miles away from me. Website wasnt updated, had to chase my delivery. Poor service!”

Helpful Report

Posted 5 years ago

“Agree with previous reviews. £120 case of wine delivered to back porch...I don’t have a porch and was at home at time of delivery with a door bell which rings in every room. Yodel have continued to lie ...telling me the driver would come to my house and then told they hadn’t said any such thing. Promised a manager would ring..didn’t. Naked wines have asked for the driver to be interviewed..part of their process only to be told “due to unforeseen circumstances” the driver couldn’t be interviewed. A delivery driver yesterday from Yodel said he’d paid out £5000 for lost items.....? Why do I not believe him... Sorry but the expression “liars and thieves” comes to mind”

Helpful Report

Posted 5 years ago

“Poor customer service, still have not received 3 of my parcels and does not looking like I'm going to. Even after specifically asking them not to leave anything outside. Not even a note left, not that they would have needed it because I have been home for the past month+”

Helpful Report

Posted 5 years ago

Yodel is rated 1.1 based on 7,017 reviews