Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,017 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 7,017 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery man knocks on door. I ask him to stand back and to please put my parcel on the door mat. He threw it past me into my house and it bounced off the floor. When I complained he asked aggressively "What's your problem ?" and stormed off. Wonderful advert for Yodel. Please don't use them if at all possible.”

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Posted 5 years ago

“No parcel and rung them 100 times! Kept saying what it was loudly so my daughter heard what it was so ruined her Xmas surprise. Chased for the parcel which should have been signed for but have no pod for it just says tracker puts him on my street so now I have no money no present absolutely destroyed my child’s Xmas thank Yodel! Stay away from them at all costs!”

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Posted 5 years ago

“Excellent service from Yodel,3 day delivery time to Cornwall...amazing at this busy time of year.....Royal Mail took 3 weeks to deliver to the same address ! The tracking was very good & informative....would use again in the future”

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Posted 5 years ago

“If you would like to actually get your parcel, this is not the company to use. If you buy something that is to be delivered by them, I hate to tell you but you aren't going to get it. What you will get is terrible customer service. Nice to see they are consistent in this area.”

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Posted 5 years ago

“Thief delivery driver. Took to store, scanned it in then took back to his van. Thankfully there was two witnesses and CCTV so hopefully the scumbag gets caught. However this was an Xmas present and now won't be here on time.”

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Posted 5 years ago

“Lost??? Or stolen parcel!!! If there is zero I will give zero. A huge parcel was posted to me I have used Collect plus but Yodel delivering the parcel this time. My parcel contains bag, shoes and clothes as Christmas gift. Tracking shows misrouted and redirected until there was no movement inside there sorting hub. I made a lot of calls, chats and emails where most of the customer service are not very helpful. Now they said the parcel got lost and I have to claim. Not all parcel are replaceable of their claim! I have entrusted my parcel but they fail to deliver it securely. No one can explain to me how a huge parcel got lost in their care unless someone got interest on it! As they can't explain how it got lost I said it is not lost it was stolen! As parcel that huge will not walk on its own! Very disappointing and very upsetting. Better get a reputable and reliable courier.”

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Posted 5 years ago

“Tracking was brill up to the time came up delivered but not delivered to me the parcel was clearly addressed to me No 19 The incompetent idiot left it out the back at No 12 with a card thro the door although was said needed signed for . The honest lady at 12 came to me confused as to why it was left with her . I contacted customer service 3 times at YODEL With no success in fact I was cut off mid conversation on the third time .”

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Posted 5 years ago

“Had an issue with the package, but Yodel didn't bother to message or email, just sat on it until I fortunately tracked it. Then they sent the package to Hatfield where they have now apparently lost it (to be kind to them).”

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Posted 5 years ago

“I've had 3 emails to say there was attempted delivery. Not true I'm home all the time. When I contacted chat customer support they tell me address doesnt match my phone number or email address. When I ask where are they attempting to deliver to- they say they can't tell me but it's definitely not where I am...but I am home!!! WORST COMPANY EVER”

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Posted 5 years ago

“absolutely THE WORST delivery service and customer service ever! please avoid if you don't want a stressful process just to receive your item or order. I ordered from Missy Empire twice and both times being delivered by yodel - NEVER AGAIN! I will not order from Missy Empire just to avoid these guys. All Companies should start listing their delivery partners on their sites so customers are informed before making a decision on whether to order from them or not. it is dishonest an unethical especially when you are aware how awful their service is! just because they provide a cheap service does not mean it will be a quality service. YODEL please stop trading.”

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Posted 5 years ago

“Yodel is the worst delivery so far they never delivered my parcel and yet the tracking is showing delivered very annoying”

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Posted 5 years ago

“Wish I’d read all these reviews beforehand!!! Total waste of my time this week trying to get a parcel from the Southampton depot to Solent Airport, how hard can that be? Answer impossible. All the excuses including cannot find the address, it’s an airport!! Customer service advising the driver is nowhere near on their tracking device and the matter has been escalated to the highest level but even they can’t be bothered to get in touch. Inept not a word I have felt the need to use but in this case totally warranted. Avoid at all costs.”

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Posted 5 years ago

“Yodel tried apparently to deliver to my business 4 times without success. They never left a card to say they had tried to deliver and never left parcel without next door who all other carriers leave parcels if we are not in. Parcel was returned to sender and I needed it desperately. Totally utterly useless !!!”

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Posted 5 years ago

“Shouldn't even have 1 Star - Waited all day for a delivery that the drier decided he couldn't be arsed delivering! Said I wasn't in! It's an office block, and there is even a reception if he couldn't quite make it to my office. Tried to contact a real person at Yodel to say I was there till 6.30pm could he kindly deliver my parcel as I was infact in. The Web chat person cut me off! Disgusting!”

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Posted 5 years ago

“Parcel arrived from yodel in Hayes branch was delivered by a woman in her 50 and it absolutely stank of cigarettes so much so I had to wear plastic disposable gloves and open outside in the garden and bin the delivery bag in garden bin extremely unpleasant.”

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Posted 5 years ago

“Parcel was due to be delivered between 11.07am and 13.07pm today. No delivery made. Contacted Yell to be told that the delivery driver was unable to gain access to the property (see pic attached). The delivery address was a business address with a large open car park at the front!! Webchat only fobs you off with niceties that your complaint is heard but cannot provided any confirmation of anything will be done to arrange the delivery again for today. Leaves you feeling very frustrated and angry. P.S I am still waiting for the email that is supposed to be sent by the depot confirming re-delivery of my item today .”

Yodel 1 star review on 17th December 2020

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Posted 5 years ago

“Yet again Yodel failed miserably - Claimed they have made the delivery, yet again it's not here. How on earth can Yodel be so incompetent and dire at what they do. Honestly Yodel have consistently performed woefully time and time again. So much so that when I see which courier is delivering and its Yodel, my heart sink knowing it will be another f#'@ up.”

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Posted 5 years ago

“Was expecting exercise bike for Christmas Delivery was between 18-22 dec noticed on phone that tracking that it said it had been delivered, so were is my parcel, we were in all dayand have cctv and no one called at our house the delivery note on phone says htc, thats handed to costomer, sorry not me There call centre said they would look into it and investigate the driver,so am not expecting to see my bike any time soon My advice make sure you know who the sellers of your orders courier company are before you press the buy button”

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Posted 5 years ago

“Should change their name to chocolate teapot deliveries. Absolute bunch of clowns.”

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Posted 5 years ago

“Every time without exception I have a delivery from Yodel it is a complete disaster, they lie about delivery they cant find your address and the latest one is they have delivered my parcel 200 miles away but were told I have moved ( I have been living at my address for 25 years) 🤣🤣🤣 they will say anything to cover up the total incompetence I always urge sellers to not use Yodel. I have had 40 parcels in the last few weeks from various couriers ..1 hasnt arrived..guess who! Give up Yodel your useless”

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Posted 5 years ago

Yodel is rated 1.1 based on 7,017 reviews