“At first it took the seller almost a week to hand over the parcel to yodel (not yodels fault, obviously) but then it took Yodel 2 days to get it into delivery. It was marked as out for delivery around lunchtime. I was number 34 for that day, estimated delivery time between 6 and 8. It is now 9.15 I am still number 15 and the driver hasn't move since 8. Before that I could see him moving across the map in slow motion. 14 parcels 6+ hours? That's a joke.”
“Text to say parcel delivered. Was home when text received. No parcel had been handed to me. Checked ring doorbell video and also CCTV.....nothing! Contacted them and was told driver had received a signature when delivering it! After numerous phonecalls/online chats and having to send footage of NO delivery attempted, was told we would get a refund. Still dont know where this item is. We have a very upset child. Someone has this item, whether it be the wrong address the driver delivered it to or whether it be the driver themselves! Either way someone has our item and has it for free and we have to go to the trouble of proving WE havent received it. NIGHTMARE! Why do these companies use this delivery company....shocking service, avoid at all costs!”
“Leaving items out in the rain and stating that they handed the delivery to me.
Telling ASDA that they,ll left a card when they haven't.
Maybe though I'm just unlucky with my assigned driver!”
“Wow all the reviews on trust pilot must be fake as this website describes them very well. Completely useless company with 0 customer service. Very important delivery for work was 3 days late so I've had loss of earnings which I will be seeking compensation for. If I had known Amazon would use this company I would have cancelled so I will be checking in future. Utter disgrace of a company and this is unfortunately the 2nd time I've had the misfortune of them "delivering" items to me. No good words to say about them. Avoid this company at all costs, with any luck they will lose business and will have to close shop.”
“3 times this year the company have lied about my parcels and delivery. They never respond to emails or complaints so don’t waste your time bothering.”
“Sorry we missed you... Again, and Again and Again....
This is probably the worst delivery company in the UK... I've been waiting for the last 2 days at home with my phone in hand and they "keep missing to deliver" I even left a note posted at the entrance with my phone number and no one even called me. No "cards" were delivery with any information at all, Probably the driver is just lazy and that's it. I was even tracking my parcel on the website and it was like 84 stops away.... DO NOT USE THIS COMPANY, Use Hermes, DPD or even Royal Mail instead! I never had any issues with those companies. I hope I will never have to use "Yodel" services again! just a waste of time! and BTW if you try to call them you'll get answers from a robot, no real customer service agents to talk! and the options are re-schedule a delivery or collect from depot in Middleton.”
“I am so sorry that one of my favourite shop wich is Asos uses this courier service. I won't be buying from Asos for a long time if they don't change courier. This is even way worse than Royal mail. They almost never deliver on the day they promise also last time they scanned my order as receive it but i never did and reaching for their costumer service wasn't easy and i lost a day of work for this and a all afternoon trying to find out where my parcels did end up.”
“My goodness so many of you guys too. Same here! 1st experience with them, I waited in all day, checked the tracking when it suddenly said "couldn't access property," erm I don't live at the Tower of London or in a castle & I have an intercom. The driver didn't ring it, didn't leave a card - reason being? - he is a bare faced liar & did not attempt to deliver! I didn't even request a 2nd delivery. Due to their lack of honesty and lack of respect towards their customers and dishonest I requested a refund and am seeking legal advice. It will only be a matter of time until these lying criminals are busted and are punished for it! I have no faith in this company and will never order from a company whose use these. The customer service team do not have customers best interests at heart, they are unhelpful and do not resolve issues. All of my other parcels from other companies have arrived prompt, but these? It seems the same unacceptable issues keep on reoccurring.”
“Zero Stars is more likely, Totally useless
Yodel having supposedly been delivering a parcel for 3 days.
Fact 1. Our House has been here for over 300 years.
Fact 2 We have had courier deliveries ( inc yodel) here for well over 40 years.
Yodel keep saying they can't accress our property. errm it's right on the Road !
Today. Yodel tracker showed the driver was a few 100 yards away at 16:34, then later the tracker updated to couldn't access outr property at 15: 34 ? .. so its all lies ..
someone has always been here for the last 3 days and still no parcel. and No Card left ?,”
“Very poor service.
Says parcel will be delivered between 17.21 and 19.21
Had a tried to deliver your parcel at. 13.34. I was in. No knock at the door and no sorry we missed you card through the door. I was in and no one knocked on my door”
“Lied about not being able to find us, lied about leaving a card, didn't turn up for 3rd attempt and parcel arrived without notification that it was out for delivery.”
“I would give a zero if I could, 12 calls and still no nearer to discovering where my missing parcel is. South African call centre very unprofessional and have no clue what is going on. You speak to different people each time nobody has a clue of any previous calls, appalling embarrassment of a company”
“The driver left us a card 3 times with missed delivery. I was at home for the last 3 times when they attempted delivery, but they just didn't bother ringing the doorbell!! I still didn't receive my parcel. Such a horrible company.”
“Horrid company. I waited all day for an expensive delivery and received a text saying it had been signed despite no doorbell ring. I called customer services and the driver said it had been signed for by “DJ Coole”. I have all proof in CCTV that nobody came. Utterly disgraceful. Had to ask all my neighbours but no parcel. I think my delivery was stolen by the driver. How can we complain to the watch dog?”
“They failed to deliver the parcel, had to be rescheduled for the following day when they said it was delivered without actually delivering it. Asked me to check with the neighbours or the surroundings as they had no way to contact the driver or know where the parcel actually was. It was a parcel that required signature, yet it was left who knows where or with a random stranger.”
“Waited in for a delivery that never arrived . Later received email saying parcel was delivered . Contacted Yodel just to be told to contact the courier myself and arrange delivery as there is nothing they can do since it says delivered . Worst company ever . Always issues and customer service doesn’t care”
“Yodel didn’t even attempt delivery, they just said they could not find the property without calling the number I’d provided and said I should contact them. They were then almost impossible to contact and I had to use a terrible, antiquated auotomated service which hung up before my query was answered. Finally able to use the online chat the representative told me to use the online tracking system (the one that told me to contact them) then ended the chat when I was half way through typing! I had to drive to the depot 45 minutes away to collect my parcel. A dreadful service.”
