Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,017 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 7,017 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lies on tracking update. They said my front door wasn't accessible, when its always is accessible. Don't live on a private road and don't have a gate on the front garden. Absolute zero reasons for them to think that my front door wasn't accessible. I think they didn't bother trying to deliver it. LIES!”

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Posted 6 years ago

“Same for me last night. Recieved a mail to say parcel delivered at 7:30pm on a Saturday, but I was actually sat by the front window at the time - no van, no knock, no delivery. To make matters worse, customer 'care' closed at 5pm, until Monday. So this whole matter is in limbo until then, but reading the other reviews here, I don't hold out much hope of getting my parcel. Absolutely disgusted and I'll certainly be checking all future mail orders, to make sure they don't use these clowns.”

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Posted 6 years ago

“Delivered to a house two houses away. The neighbour who is over 70 years old. I am 70 years old and disabled. Terrible service.”

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Posted 6 years ago

“What an utterly useless mob. Out for delivery Wednesday. Didn’t arrive, tracking said couldn’t find our house , despite watching the driver drive by! Contacted webchat and offered profuse apologies and we gave even more details to assist. Next day it didn’t even leave the depot due to them needing more details about our address?? Eh we gave you more details the previous day, Rockets! More webchat more apologies and assurances that it would be here the next day but again didn’t even leave the depot! Day 3 dejavu more webchat more apologies. In parallel two complaints raised with customer services and no response. An utter joke. Now in complete limbo. An utterly shocking service. Avoid if u can.”

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Posted 6 years ago

“Very bad service, I was tracking my delivery which was 1 stop away, then all of a sudden I get an update saying sorry we missed you when no one buzzed on my door when I was indoors the whole time. They also claimed that they've left a calling card in my letter box, I went to check but it was empty. The driver lied about delivering the parcel as He/She was too lazy to go up 6 steps to get to my flat. So unprofessional !!”

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Posted 6 years ago

“Tracker said parcel delivered. But did not arrive Got in touch with driver and he said it was a mistake and he would deliver tomorrow. Still waiting Do not use yodel”

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Posted 6 years ago

“As of yet still waiting for parcel to arrived been told they have attempted it twice and left card neither of this happened as I was I. At times they said they tried and no cards have been left either used web chat as I need my item delivered as requested today and basically have to wait see if it comes today if not contact them again but my issue is no cards left have been passed to depot very frustrating and will report this to company who supplied me item as I feel they should know how the delivery service is they are using”

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Posted 6 years ago

“Paid extra for a next day delivery got an email saying the parcel would be with me by 9pm and left tracking info. Great I thought checked all day and was saying it was at the depot at 5.00am waited all day nothing Checked at 8pm still the same. 8.45 got an email saying your parcel has been delivered checked the tracker and it says it was delivered at 11.30 am. Used the contact number which is automated and was of no use at all. Tried the we chat but that shuts down early. FFS I rate yodel as good as hermes”

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Posted 6 years ago

“Absolutely joke of a company. Received an email stating it was delivered. The parcel was left at a different address than my own. It was left outside on a pavement, on a busy high street 5 minutes from where I live. Knocked on the door to whoever lived there, no one answered so it was clear that the delivery driver had not made any attempts to deliver to a safe place. I had to carry the parcel back home and it made me look like I was stealing a parcel from someone else, as there were loads of people on the high street. A very embarrassing and infuriating experience. Will never order from anyone using this service again. I made attempts to connect to the web chat to no avail. Waited 15 minutes to get connected and simply gave up after reading reviews online. I just feel lucky that I found the parcel before someone actually stole it. I have ordered from several other places during COVID-19 lock down, who have been professional in their no-contact deliveries. So COVID-19 is no excuse for such poor delivery service.”

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Posted 6 years ago

“very very poor service i didn’t get my parcel i pay 30£ for that and i didn't. get nothing and they are saying is delivered”

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Posted 6 years ago

“They are thieves in one word. They always mark my parcel as delivered and never shown up. Not the first time this is the 4th time. Never use this company guys☹️😠”

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Posted 6 years ago

“Waited in all day for delivery that was supposed to be for the morning.admittedly did have message to say it would be delivered by three but didn't arrive until nearly nine pm.”

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Posted 6 years ago

“Very shocked to see how many other people have had a bad experience with this service. Reiterating what has already been said - no sign of parcel despite tracking status saying that parcel had been delivered to my work address. Unable to physically speak to somebody - webchat is always 'busy'. Avoid using this service if you can”

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Posted 6 years ago

“Dedilevery driver must be retarded! Tracking says he was not able to access the pissesion. Gate widę open. Now parcell is gone back and no word from them! Specific pet food orderred only online. What a joke of company...”

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Posted 6 years ago

“Joke of a company!! Still waiting for my delivery!! Updates state that they have tried to deliver and have left a card to state this!! Totally a lie!! Never received any card!! Then they posted that I have moved!! What a load of bull!!! Now they have sent my order back!! DON'T USE THIS JOKE OF A COMPANY!@”

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Posted 6 years ago

“Disgusting customer service from the side of most drivers. I live in a block. My neighbour just came to me to say that my parcel had been dumped outside the block. It has already been open by somebody to check what's inside. The other box is gone! I have not receive an email, text message, NO INFORMATION THAT MY PARCEL IS ANYWHERE NEAR ME! So frustrated and disappointed!”

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Posted 6 years ago

“Another delivery via Yodel - same old story with this disgusting company. Planted flower container, marked all over 'Fragile', 'This Way Up', 'Live Plants - Handle with Care'. Like a RED RAG TO A BULL - Completely trashed. What kind of animals work at this vile company and treat peoples goods in this disgusting manner?”

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Posted 6 years ago

“Worst delivery service ever. None existing customer service - no calls possible, on chat they hide behind GDPR and other departments, email communication stated they have a 24 hour SLA but only get back to you after week with NO solution. HOPELESS - will never order again if a company uses Yodel!”

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Posted 6 years ago

“I wont use anyone who uses yodel. Had so many problems no parcels said i was not home and i was, all i can say is go on to the company you ordered from and get a review there, about yodel, they do get back to you then. On trustpilot too.”

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Posted 6 years ago

“If I want to buy something online and they use Yodel for shipping, I'll buy it somewhere else. You can guarantee you'll never see your item delivered by these inept thieves. Every single time I've had a 'delivery' from Yodel the package has been marked as delivered and never shown up. Absolutely appalling company with rude staff manning the webchat (only way to contact them), and they take no responsibility at all.”

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Posted 6 years ago

Yodel is rated 1.1 based on 7,017 reviews