Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,787 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,787 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yodel courier writes by bin which means I've lobbed over your high garden gate”

Yodel 1 star review on 2nd February 2023

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Posted 2 years ago

“Must be a huge heep of lost parcels somewhere mite be back on eBay”

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Posted 2 years ago

“How do you loose a parcel ? Why bother tracking when no one tracks the tracking ? Don’t you notice when a parcel is ( IN TRANSIT FOR 10 DAYS?) my item has been on earth for 52 years then Yodel get it and now it’s gone !! I can get a parcel from New York in 5 days and over Christmas!! A joke incompetent company !!”

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Posted 2 years ago

“Left my parcel for 7 days in a drop off shop...everyone else's fault but theirs!”

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Posted 2 years ago

“Awful delivery service, failed to deliver my item even when being told it would be guaranteed to be delivered.”

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Posted 2 years ago

“Pretended to attempt delivery already twice but each time they just drove past.”

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Posted 2 years ago

“Worse delivery company ever, never turn up when they’re supposed to do, try tracking and it is impossible. Will not be ordering from companies who use this worse company ever.”

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Posted 2 years ago

“Never received my parcel despite Yodel saying that the delivery driver's GPS was at my address as proof. No proof of the parcel being scanned or handed over to me or any of my neighbours. 5 people in the house can testify that nobody saw a delivery driver - I've knocked on every single door on the street and nobody saw anyone. Joke of a parcel company if the only proof required for a delivery is a GPS tag - letting thief drivers getting away with stealing customers' valuable items. Avoid Yodel like the plague. Multiple times I've contacted them but they've washed their hands from responsibility.”

Helpful Report

Posted 2 years ago

“Incredibly unreliable service. I still don't understand why companies keep using them. Customer service basically doesn't exist, drivers always late without notifications, and they don't even ring the bell to let you know they arrived. Tracking number is also a waste of time. I can't remember to have ever had a positive experience with them. Worst in London.”

Helpful Report

Posted 2 years ago

“I have sold a £450 north face jacket on Vinted on the 3rd January. The tracking wasn’t updating, I have contacted multiple times the Customer Service, asked me to be patient, then they confirmed that I was lost. They were going to manually locate the parcel and return back to me. The parcel was manually located on the 13th January and today they told me that it wasn’t true. They have lost my jacket and have no intention to pay anything back.”

Helpful Report

Posted 2 years ago

“I've had various deliveries from Yodel over the years and not once has it been a hassle free process. I don't know how they make it so difficult. It's as if the delivery drivers are being treated so badly that they couldn't care less whether the parcel makes it to the person it's supposed to or not.”

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Posted 2 years ago

“Horrible, lost my package. Claimed to deliver it but our Concierge records all packages and they never delivered it to them. 2 of their staff cut short the web help chat when discussing it. Horrific service, customer service is horrific. They don't care at all.”

Helpful Report

Posted 2 years ago

“I never received the package. The driver came twice but could allegedly not find my address, despite it not being difficult to access and my housemate had already received a few parcels from Yodel in the past. Was supposed to attempt delivery again (promised twice by phone operators) but instead sent it back to the seller. Thankfully I was able to get a refund from the seller but this is the last time I order anything if Yodel delivers it.”

Helpful Report

Posted 2 years ago

“Absolutely shocking service. They claimed my parcel had been delivered and "handed to the customer" but, when I came home from work, there was no parcel, no note through the letterbox and none of my neighbours had been approached. My next door neighbour kindly checked his video doorbell and nobody approached my house for two hours either side of the claimed delivery time. An important, and lost, package of high value. The follow up service when I tried to rectify this problem was abyssmal. I only wish that customers could choose the couriers used when they are making purchases. I would never use Yodel again.”

Helpful Report

Posted 2 years ago

“I had the driver on camera on the opposite side of the road walking off camera to another house, I got in touch on chat and complained and all they did was email back that the drivers GPS was correct and he said he hid it in a safe place, a safe place that was not at my house. That's the end of it. Driver lied. Driver messed up. Yodel covered him.”

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Posted 2 years ago

“Yodel said it delivered my item but it was never received. I have asked them a number of times for a copy of the signature and name of the person they say received it but they will not give these details. They say my item was part of a bulk delivery and I should contact the recipient. Who again say they didn’t receive it .So I’m stuck in the middle without my vac cleaner.”

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Posted 2 years ago

“I'm afraid your website defaults to 1 star minimum. I wouldn't even give you that. I was due a virgin delivery Thurs 19th Jan, after my Sky subscription ended. On Thurs 19th driver was delayed, on Fri 20th, the driver couldn't find my address on sat nav, (my property has been here for 60 years and no other delivery company has ever had a problem) and after an hour on the chat to Yodel, it turns out that I now have to go and collect from the local depot next Tuesday having by then been without phone and Internet for for 5 days. Absolute appalling service, appalling customer care, totally incompetent driver (I'm 2 miles from the depot and on an A2Z map). DISGRACEFUL.”

Helpful Report

Posted 2 years ago

“Wish companies stop using Yodel for the only delivery option. No helpful information was given by customer service. Just keep telling me to check back for updates. I have rearranged the date to deliver on the App but no delivery. No further update...have contacted the seller and Yodel told them they tried many times but I'm not home. Lies lies lies!”

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Posted 2 years ago

“OMG so I complain my parcel hasn’t arrived, they say it was but they dont have photo evidence so I go to the retailer and they are told by Yodel it was delivered and there is a photo attached - NOT MY DOOR, NOT my neighbours doors and the label is conveniently fuzzy so they have lied and tried to suggest another photo is my delivery. Bad enough that they dont deliver but to then lie to the retailer and send false information is just shocking. Wish companies would just stop using them !”

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Posted 2 years ago

“Stay away from this company!!! I live on Glasgow and here the service is horrible!!! Workers who work in Glasgow City Town left two times my orders downstairs on the stair case. Both orders was quite expensive. Those workers made up that I’ve got my orders directly to my hands. They are completely unrealisable and not responsible for its delivery service. I have never got any information about where the parcel was left or when I will get. They change time slots all the time. Helpline chat works badly. You wait for message for long time or website easily freeze.”

Helpful Report

Posted 2 years ago

Yodel is rated 1.1 based on 6,787 reviews