“Usually, at least where I worked in the delivery business, when a client called, you called the driver and asked location and time, especially if the delivery window was missed. Not here, here you get literally 0 more information that what you had before contacting customer service. Don't even bother.
UPDATE : I was assured by 4 customer service agents today that my parcel was going to be delivered today, no one bothered to notify me it was going to be late, or when it was brought back to the depot later today.”
“Yet again Yodel fails to meet the miserably low standards it sets itself. Twice now missed a parcel delivery because I stupidly believed the tracking app ! But they decided to deliver 4 hrs earlier that the tracking said. Outstanding !! I will definitely not be buying products from companies were these clowns are the courier.”
“Christmas is the time where Yodel deliveries always go missing. Never have a problem with any other courier service at this time. Just Yodel. Maybe the drivers can't be bothered to go shopping so just steal what they are supposed to be delivering. Absolutely useless customer service, and tracking system never works let alone updates. Avoid at all costs, unless you enjoy having your time wasted.”
“Avoid purchasing anything from any company using Yodel. Sometimes, if you're lucky you'll receive what you pay for, but a lot of the time, they'll not bother delivering your order or maybe take a picture of your front door and not even attempt to ring your door bell. They employ liars and thieves who've stolen or mislaid over sixty pounds of merchandise from me. Could somebody please put Yodel out of business and let a more competent carrier take over?”
“Yodel us by far the worst company ever… My delivery is later for 5 days as the driver cant locate my adress… how stupid can you be its literally a main road adress if you type on google it will take you straight there… trying to contact then and this robot is the only way to contact them, and doesnt give me options…. There is a webchat apparently which is never available … now I know why the bad reviews… terrible”
“No delivery they say parcel was left in porch l do not have a porch so angry as how would these drivers like to pay for goods and not receive them because a delivery driver was to lazy to do the job they were employed for
Perhaps they should think about this when they start their shift”
“Yodel confirmed my parcel had been delivered when it hadn't, it was impossible to get in contact with anyone to question where my parcel got delivered to and then 3 days later it turned up, but was just sat outside my house, no one had attempted to knock on the door. I also then had an email a couple weeks later to say a parcel has been delivered but no indication of where the parcel was coming from so I was unable to track what was being delivered. Communication is just so poor from them and no real effort in trying to resolve issues.”
“Yodel, about as useful as a chocolate teapot!
How on earth are they still operating? You have ONE job, ONE JOB!!!!, deliver parcels, and that you can't do, ahahahaha.
a week of, "your delivery is out for delivery today" but apparently finding the address is too hard for them to do even though it's to a popular chain hotel/restaurant and the only one in the area, you would think with todays satnav system that finding properties wouldn't be an issue in this day and age, how wrong.
Thanks for leaving me disappointed and missing out on a now sold out preorder.
I'm now cancelling all 12 of my pre-ordered items now I know that they end up in your hands.
I thought royal mail was bad until this situation, you've stole the crown”
“Still waiting for delivery due 2nd December then told 3rd then 4th now 6th total shambles. Last time they could not find 3rd largest hotel in Grangemouth take it the driver could not be bothered try to find it.”
“Absolute shambles! We've got a new delivery Guy in Dudley and he is sooo lazy, never rings the bell, just shouts "PARCEL" and dumps it next to the bins, often in the rain, no notice, nothing. He lies about leabing items in Lobby or authorised place (no such place exists)”
“If I could give 0 stars I would. Paid for next day delivery optimistically and it’s 3 days late, customer service is horrendous as there’s literally no way to speak to a human. Webchat queue has been over an hour at all times of day, phone cuts you off. Avoid avoid avoid - terrible company”
“Unfortunately I've been waiting 6 days for my Yodel delivery and at every turn I'm greeted with either incompetence or complete lies!!!, my delivery is from Virgin Mobile if that makes any difference at all 🤔 tracking info stated received and then out for delivery, we ordered 2 handsets one came with a console.....bet you can't guess which one is lost 😱 yeh you got it the one with the console.......tracking still shows at local delivery depot (Alfreton Derby's) called this morning to be informed they don't know where it is and are going to do a full depot search 🤔 they also said they would contact me personally to confirm the item location and status (they didn't!!!) as dramatic as this sounds I'm reporting this to my local police as in my opinion a theft has occurred and I find that disgusting.....if my review does nothing else other than alert you to the goings on at Yodel I have done you a huge service and please avoid 👍
Kind regards
Chris White”
“Lied about delivering package had to drive down to.get package inly for then to say they cant find it. Companies need to stop using Yodel as their couriers!!!”
“Awful. Failed to deliver my package, then instead of reattempting they sent it back to the sender so the company had to give me a refund and I missed out on black friday deals. So lazy.”
“My daughters has parcel has more lives than a cat.
Waited over 5 days. No sign. It was missing, then found, then stolen, miraculously supposed on way today. It will be a miracle if it turns up, it costs £300, we will see”
“AWFUL!!!! Don't even attempt to deliver despite you being at home all day with CCTV so you know they just couldn't be bothered to deliver!!! Then try calling and get hung up on because you can only speak to someone on webchat!!!! Then webchat can't do anything and I'm expected to just wait until they can actually be bothered to deliver whenever the hell that is!”
