Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,899 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,899 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

Visit Website

Write Your review

Tell us how Yodel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“worst company ever. the driver is apparently driving around with my parcel and it's getting further back in the queue every day. Why does he not make a point of delivering delayed parcels from the day before first?? Absolutely shocking, and their advisers are worse than useless.”

Helpful Report

Posted 4 years ago

“Was due a delivery yesterday waited in all day. Got a email last night to say I my parcel was delivered at 11.30 am and handed to customer. Well there was no delivery it wasn’t handed over to me and I didn’t sign for anything and it’s worth £600 no impressed. They will be hearing from me today, I don’t know who they have delivered it too but it wasn’t me”

Helpful Report

Posted 4 years ago

“I have had a total of 3 parcels delivered by Yodel Non have ever arrived on time.”

Helpful Report

Posted 4 years ago

“I'd give a score of minus 5 if i could, shocking company! Rung up five times now, keep getting different answers. Parcel has been sent back to the retailer in a bulk consignment apparently even though it was marked by my local driver as delivered to me last weds. I've explained I didn't buy it from a retailer it's from a private seller on vinted. I asked which retailer it's been sent to and the advisor said they don't know, the parcel was put in a box and has been lost. I mean wtf?? If it's part of a bulk consignment sent to a retailer, surely they know the retailer? There's absolutely no traceability despite a supposed tracking system. I've been assured three times this would be investigated and they'd get back to me, but every time I've had to chase them up, they've never got back to me. The 4th time, despite saying I'm the recipient, the advisor thought i was the sender! These people don't listen and they don't care. You just get a half hearted "Sorry you're having problems with your delivery." No you're not, you don't even make the effort to sound sorry. As for the driver, why the heck mark the parcel as delivered when you know you haven't delivered it....i think it might be called stealing. I'm absolutely disgusted with this joke of a company!! Nothing is done about them though, even after all these bad reviews.”

Helpful Report

Posted 4 years ago

“Had message to say had tried to deliver a virgin mobile. Said nobody in and had left green card. I was waiting at the door. No card and nobody came. This is about the 3rd time this has happened. It is beyond a joke. Complete rubbish. Writing to my newspaper about this.”

Helpful Report

Posted 4 years ago

“Absolutely appalling service. I was notified that my parcel was left on the porch. I don't even have a porch. Yodel said a card was left and it wasn't. I wonder if those responsible for delivering these parcels are conscious about their decisions. Surely you'd like to ensure a good customer service. No parcel no card. Disappointed.”

Helpful Report

Posted 4 years ago

“Absalutley rubbish, ordered a dress for guaranteed next day delivery followed tracking all day to be told courier could not find address I live on a 50 year old housing estate do they not have satnav? Then tracking said it had been delivered at 7.45pm that evening ..I was home. I could not make contact with them it was all answer machines and automated. Dress eventually arrived 2 weeks later. Waited on Virgin media parcel also said had been delivered eventually arrived a week later. And ordered another item which needed for weekend once again it's missing now have one day to find a replacement as I'm sure it's not arriving anytime soon!!! AVOID THIS JOKE OF A COMPANY!!!”

Helpful Report

Posted 4 years ago

“Waited for 4 hours for parcel , I checked tracking right till it got to 1 delivery before mine ,then tracking changed saying sorry they missed me & they left a card , this is what is infuriating the lies I cannot abide , if it was delayed just say so all because I paid for next day delivery & yodel was unable to meet that obligation.”

Helpful Report

Posted 4 years ago

“absolutely terrible company - needs to be shut down! I don't know anyone who has had a positive experience with Yodel. I was sent a text and email saying my parcel had been delivered to a neighbour and I should have received a note with the details. However, I received no note. When i checked the tracking details on the email it said my parcel was left with a neighbour at an address far from, my house - hardly a neighbour! I have since tried the house 3 times and no one seems to be in and i'm not even sure the parcel is even there. My £230 worth of clothes are somewhere random. Absolutely terrible service - stop this company operating! Do not use this company - avoid it at all costs! SHUT THEM DOWN”

Helpful Report

Posted 4 years ago

“I always know I will experience problems when I realise the carrier is Yodel. They always say they have tried to deliver my goods and left a card which they have never done. I have tracked my goods and even found that they are in my area, but still no goods are delivered. We have regular deliveries from other companies and do not experience any problems. I implore companies not to use this company.”

Helpful Report

Posted 4 years ago

“Very poor and the webchat little help. Package correctly addressed, claimed to have been delivered to my front porch, found the following day on top of the front wall of a house 100 yards down the road and on the opposite site of the road. Will avoid buying from anyone using this company.”

Helpful Report

Posted 4 years ago

“This company is parcel delivery company that does not believe in customer service as sat in my front room, saw the van and waiting for a knock at front door but nothing. I got email 10 minutes later saying sorry for missing you today. Tried to arrange delivery and got told it will be delivered when we feel like it, told the delivery driver that parcel was perishable got told it just tough.”

Helpful Report

Posted 4 years ago

“A joke Like everybody else has said really”

Helpful Report

Posted 4 years ago

“The most disgusting service I have ever dealt with. Not only did they lie about attempting to deliver a parcel THREE times (I am disabled and can't leave my house) they then have the darn cheek to advise me that I have 'chosen' to collect the parcel from their depot FIVE miles away. On crutches - really? No failed delivery slip, nothing on my RING Camera, nobody has even seen them. How these people are still in business is beyond me. They simply couldn't care less. More effort to return the parcel I believe, unless they bin them? So an unhappy supplier too. You couldn't make it up!”

Helpful Report

Posted 4 years ago

“Absolutely shocking company. Couldn't find address. I had to cancel my order and re-order as the parcel was lost in the system. The new order was then flagged as an issue with address before it was even loaded onto the van. 2 weeks later and numerous calls I still have issues in receiving the parcel. An absolute JOKE OF A COMPANY”

Helpful Report

Posted 4 years ago

“Mm it depends on what person I get its due 31stdec after failed drop no cards etc next it was delivered 19th to customer not stories I then get told its been returned to seller Not yet still on tracking number as delivered lies can't provide any photo evidence as nothing came maybe ask drivers who have been to my door even putting it my hands laughable il wait for my mo ey back failure to do their jobs!!”

Helpful Report

Posted 4 years ago

“Waited in all day told at 8.41 delivered but where did it one to me now trying to find out where they delivered it no one around to help at yodal never use them again”

Helpful Report

Posted 4 years ago

“Tracking system is naff if you are trying to plan your day around the parcel delivery. Never got last 2 parcels because yodel returned to supplier, despite still showing out for delivery and in transit? Stop being tight and time to reinvest in more real-time technology Yodel as you are being left behind by your competitors, if you care?”

Helpful Report

Posted 4 years ago

“Terrible service they.said they delivered a have parcel .and I haven't received it . rung them and was passed from pillar to post.all I get is the driver said he delivered it .and the they have GPS location saying it my house .there saying they left it by a wall at the side of my house.but my house is a terraced .so I have to wait for Asda to investigate the matter . meanwhile I've lost money buying a product I didn't receive..yodel are utter dog bab .”

Helpful Report

Posted 4 years ago

“From my experience the worst of all delivery and courier firms. They can never find my address. And also instead of at least sending a message on my mobile, will just marked it as undelivered. It is unacceptable and frustrating.”

Helpful Report

Posted 4 years ago

Yodel is rated 1.1 based on 6,899 reviews