Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,027 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 7,027 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid purchasing anything from any company using Yodel. Sometimes, if you're lucky you'll receive what you pay for, but a lot of the time, they'll not bother delivering your order or maybe take a picture of your front door and not even attempt to ring your door bell. They employ liars and thieves who've stolen or mislaid over sixty pounds of merchandise from me. Could somebody please put Yodel out of business and let a more competent carrier take over?”

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Posted 4 years ago

“Yodel us by far the worst company ever… My delivery is later for 5 days as the driver cant locate my adress… how stupid can you be its literally a main road adress if you type on google it will take you straight there… trying to contact then and this robot is the only way to contact them, and doesnt give me options…. There is a webchat apparently which is never available … now I know why the bad reviews… terrible”

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Posted 4 years ago

“No delivery they say parcel was left in porch l do not have a porch so angry as how would these drivers like to pay for goods and not receive them because a delivery driver was to lazy to do the job they were employed for Perhaps they should think about this when they start their shift”

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Posted 4 years ago

“Yodel confirmed my parcel had been delivered when it hadn't, it was impossible to get in contact with anyone to question where my parcel got delivered to and then 3 days later it turned up, but was just sat outside my house, no one had attempted to knock on the door. I also then had an email a couple weeks later to say a parcel has been delivered but no indication of where the parcel was coming from so I was unable to track what was being delivered. Communication is just so poor from them and no real effort in trying to resolve issues.”

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Posted 4 years ago

“Yodel, about as useful as a chocolate teapot! How on earth are they still operating? You have ONE job, ONE JOB!!!!, deliver parcels, and that you can't do, ahahahaha. a week of, "your delivery is out for delivery today" but apparently finding the address is too hard for them to do even though it's to a popular chain hotel/restaurant and the only one in the area, you would think with todays satnav system that finding properties wouldn't be an issue in this day and age, how wrong. Thanks for leaving me disappointed and missing out on a now sold out preorder. I'm now cancelling all 12 of my pre-ordered items now I know that they end up in your hands. I thought royal mail was bad until this situation, you've stole the crown”

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Posted 4 years ago

“Still waiting for delivery due 2nd December then told 3rd then 4th now 6th total shambles. Last time they could not find 3rd largest hotel in Grangemouth take it the driver could not be bothered try to find it.”

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Posted 4 years ago

“Absolute shambles! We've got a new delivery Guy in Dudley and he is sooo lazy, never rings the bell, just shouts "PARCEL" and dumps it next to the bins, often in the rain, no notice, nothing. He lies about leabing items in Lobby or authorised place (no such place exists)”

Yodel 1 star review on 4th December 2021

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Posted 4 years ago

“If I could give 0 stars I would. Paid for next day delivery optimistically and it’s 3 days late, customer service is horrendous as there’s literally no way to speak to a human. Webchat queue has been over an hour at all times of day, phone cuts you off. Avoid avoid avoid - terrible company”

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Posted 4 years ago

“Unfortunately I've been waiting 6 days for my Yodel delivery and at every turn I'm greeted with either incompetence or complete lies!!!, my delivery is from Virgin Mobile if that makes any difference at all 🤔 tracking info stated received and then out for delivery, we ordered 2 handsets one came with a console.....bet you can't guess which one is lost 😱 yeh you got it the one with the console.......tracking still shows at local delivery depot (Alfreton Derby's) called this morning to be informed they don't know where it is and are going to do a full depot search 🤔 they also said they would contact me personally to confirm the item location and status (they didn't!!!) as dramatic as this sounds I'm reporting this to my local police as in my opinion a theft has occurred and I find that disgusting.....if my review does nothing else other than alert you to the goings on at Yodel I have done you a huge service and please avoid 👍 Kind regards Chris White”

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Posted 4 years ago

“Bashed, burst open box on delivery and rude deliver driver who only said ‘Name’ and ‘Here’ as they thrust the very damaged package into my hand.”

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Posted 4 years ago

“Lied about delivering package had to drive down to.get package inly for then to say they cant find it. Companies need to stop using Yodel as their couriers!!!”

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Posted 4 years ago

“Awful. Failed to deliver my package, then instead of reattempting they sent it back to the sender so the company had to give me a refund and I missed out on black friday deals. So lazy.”

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Posted 4 years ago

“Package not delivered to my house - told its with a neighbour at flat 21. I don't live in or near flats. No note given as to where to find it.”

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Posted 4 years ago

“My daughters has parcel has more lives than a cat. Waited over 5 days. No sign. It was missing, then found, then stolen, miraculously supposed on way today. It will be a miracle if it turns up, it costs £300, we will see”

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Posted 4 years ago

“The worst delivery Service I have ever dealt with. Complete liars.”

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Posted 4 years ago

“AWFUL!!!! Don't even attempt to deliver despite you being at home all day with CCTV so you know they just couldn't be bothered to deliver!!! Then try calling and get hung up on because you can only speak to someone on webchat!!!! Then webchat can't do anything and I'm expected to just wait until they can actually be bothered to deliver whenever the hell that is!”

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Posted 4 years ago

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Posted 4 years ago

“Review of YODEL On 22/11/2021 I placed and order from a supplier the I did not realise use YODEL to ship their products. They were offering 72 hour delivery so in time for the weekend so I thought. On 24/11/2021 I arrived home from work at about 4pm and on checking my emails I saw 1 from Yodel at about 11am advising of delivery of my parcel within 2 hours, funny I thought no parcel at home waiting for me. On checking up my emails I then saw another email from Yodel advising of a failed delivery and that a card had been put through my door, er NO it hadn’t so I have no idea where the failed delivery was but it wasn’t at my address. So I go online and re-arrange delivery to my local YodelCollection plus point, surely they can’t miss deliver to their own collection point? No delivery the following day 25/11/2012, tracking shows parcel in depot. 26/11/2021 I contact Yodel on their Webchat system to be told that I should ‘expect delivery today’. Guess what no delivery. 27/11/2021 again contact Yodel on their Webchat to be told the parcel is still in the depot but the driver is going out and you’ll get an email with a 2 hour delivery slot when the driver departs. About an hour later I get an email from Yodel thanking me for selecting to have my parcel delivered on Monday 29/11/2021. WTAF!!! Monday 29/11/2021 I receive an email from YODEL advising that my order has been returned to the supplier and emails from the supplier also telling me that the order had been returned to them and that they would refund me!!! Now while I am not out of pocket in all this I did have to arrange/ buy other stuff to cover the lack of delivery by YODEL. I will NEVER EVER knowingly use YODEL again as they are completely useless, they have one job which is to deliver parcels how can they get it so wrong and continually so judging by the other reviews of them. I will also be telling everyone I know to avoid YODEL at all costs, complete shower of SH*TE.”

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Posted 4 years ago

“I would not even give Yodel 1 star. Ordered an item over 2 weeks ago to be delivered in time for a special birthday. Had to chase order as no delivery or tracking details had been provided. In short, the manufacturer had sent item to Yodel to deliver but they have lost the item, hence why no tracking details were ever sent to me. Disgraceful, think Yodel should be shut down!?”

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Posted 4 years ago

“My parcel was left in the street outside the wrong adress (similar adress though) and then when I queried it I was given no help other than false "evidence" that the delivery driver said he sent it to the correct adress and so it was obviously sent to the correct adress... The evidence was a photo of someone elses front door down the street where the parcel was left. Having contacted the seller I had confirmation that they had my correct adress, however Yodel continue to give me nothing but empty advice to check details with the seller and that the delivery driver is always right. No accountability and basically gaslighting emails telling me that I received my parcel when all they do is further prove that it was sent elsewhere. Also whilst chatting for assistance on web chat I was sent a massive response in a matter of seconds with someone elses name in it, as instead of adressing each customers needs individually, they copy and paste generic responses. Has 1 star because it doesnt let you do 0.”

Yodel 1 star review on 1st December 2021

Helpful Report

Posted 4 years ago

Yodel is rated 1.1 based on 7,027 reviews