Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

“bad company”

Posted 4 years ago

“Lost my return parcel not once , but TWICE ! , still haven't found it . Discovered in the small print that it's only insured for £50 , value of the items was £160 , leaving me £110out of pocket . Have contacted them on numerous occasions , got fobbed off with various excuses , DO NOT use this terrible company!!”

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Posted 4 years ago

“Absolutely appalling experience. I paid for next day delivery for a gift to be sent to my friend however it never got delivered and there is literally no opportunity to speak to an actual human about my order so essentially customer service does not exist. Do not waste time and money using this shameful company.”

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Posted 4 years ago

“They are a rubbish delivery service avoid them at all costs most of my items arrive damaged”

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Posted 4 years ago

“Yodel told me my parcel was delivered- it wasn’t. They said they delivered it to a neighbour- it wasn’t. I tried to call the helpline but they cut off customers without a tracking number? (My delivery card wasn’t even sent, so I wouldn’t have the number.) I then tried online support and the guy tried to brush me off and gave me the helpline number? I had to contact asos instead. I went round my block five times knocking on doors until I found my parcel. It actually ruined my day! Do not trust them”

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Posted 4 years ago

“They kept my parcel for two weeks and then returned it to the sender. I went on the live web chat four times to try and find out what was going on as the tracking website they gave me wasn't being updated. They said the first three times they had a large amount of parcels in that area and to wait for the next day. Then the fourth time they had the cheek to say I had requested the parcel to be held at the depot! And the customer service agent addressed me by the wrong name. I have all the chats saved. Useless company.”

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Posted 4 years ago

“they must be writing their own reviews on Trustpilot... Worst delivery company ever. today, I hAad my parcel dumped on the side of the house. No notice left, nothing. I only found oput about it by analsing my Ring footage. this is just one of many examples”

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Posted 4 years ago

“I ordered a parcel from missguided with standard delivery in the UK, which should take up to three days. It’s been 5 days, but still nothing has arrived.”

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Posted 4 years ago

“Second time in a week driver 3 stops away then says he can't find our address, funny because every other delivery company can find us. I spoke to live chat after first failed delivery, assured me parcel would arrive next day, no it didn't, then received info it would be delivered today, & YET again driver 3 stops away & then message he couldn't find us. Tried to contact, but states all agents busy....what a surprise, they are probably swamped with angry customers like me!.”

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Posted 4 years ago

“Order due to be delivered in 3 parts . 1 part arrived 2,5 hours after the delivery slot , I was live tracking and it showed the driver 2 stops away 1/2 hour after end of delivery slot with the driver a few 100 metres away , then he moved way off driving all over the district; before finally delivered finally , (tracker still showing he was 2 stops away) Parcel 2 showed as delivered ( signature required) .... the same day whilst I was in . No tracking and definitely NO delivery parcel 3 still at dispatch depot ???? The previous delivery I had from Yodel was the wrong one , got the wrong parcel . Someone else got ours. Luckily we chased him and got the right one . Unacceptable service !!!”

Helpful Report

Posted 4 years ago

“Order due to be delivered in 3 parts . 1 part arrived 2,5 hours after the delivery slot , I was live tracking and it showed the driver 2 stops away 1/2 hour after end of delivery slot with the driver a few 100 metres away , then he moved way off driving all over the district; before finally delivered finally , (tracker still showing he was 2 stops away) Parcel 2 showed as delivered ( signature required) .... the same day whilst I was in . No tracking and definitely NO delivery parcel 3 still at dispatch depot ???? The previous delivery I had from Yodel was the wrong one , got the wrong parcel . Someone else got ours. Luckily we chased him and got the right one . Unacceptable service !!!”

Helpful Report

Posted 4 years ago

“Order due to be delivered in 3 parts . 1 part arrived 2,5 hours after the delivery slot , I was live tracking and it showed the driver 2 stops away 1/2 hour after end of delivery slot with the driver a few 100 metres away , then he moved way off driving all over the district; before finally delivered finally , (tracker still showing he was 2 stops away) Parcel 2 showed as delivered ( signature required) .... the same day whilst I was in . No tracking and definitely NO delivery parcel 3 still at dispatch depot ???? The previous delivery I had from Yodel was the wrong one , got the wrong parcel . Someone else got ours. Luckily we chased him and got the right one . Unacceptable service !!!”

Helpful Report

Posted 4 years ago

“Order due to be delivered in 3 parts . 1 part arrived 2,5 hours after the delivery slot , I was live tracking and it showed the driver 2 stops away 1/2 hour after end of delivery slot with the driver a few 100 metres away , then he moved way off driving all over the district; before finally delivered finally , (tracker still showing he was 2 stops away) Parcel 2 showed as delivered ( signature required) .... the same day whilst I was in . No tracking and definitely NO delivery parcel 3 still at dispatch depot ???? The previous delivery I had from Yodel was the wrong one , got the wrong parcel . Someone else got ours. Luckily we chased him and got the right one . Unacceptable service !!!”

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Posted 4 years ago

“My parcel wasn't delivered. I received a message to say it has been delivered. I was waiting in my home for it and received nothing.”

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Posted 4 years ago

“Way over time , and tracker a waste of time it kept changing it's route”

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Posted 4 years ago

“Terrible delivery service, tells you you’ve had it when you haven’t then that it’s definitely been delivered to my door. I’m in a secure entry building so has to ring my number to gain entry”

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Posted 4 years ago

“waited in all day for the delivery by yodel of my portable tv. it was not delivered to me & even worse yodel told me it had been delivered. i contacted yodel & explained this but they eventually maintained that the parcel had been delivered to the correct address & closed the case.”

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Posted 4 years ago

“Had yodel three times delivering my parcel and each time it’s always arrived days later, even if I pay for next day delivery. Puts me off buying from any retailer that use them…”

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Posted 4 years ago

“ABSOLUTELY DISGUSTING SERVICE !!!! FUMING. Never called my number when on site. Showed my shed was delivered to reception on a caravan site. Drove up there and no one knew anything about it. Rang customer services said they would put in an investigation which would take 24 hours to speak to the driver. Day 2 called again to be told my query yesterday not recorded !!! Drivers dont carry cell phones (IN THIS DAY AND AGE RIDICULOUS ) and couldnt speak to a manager either. So had to do it again. had time off work to erect this and we running out of days now. So angry. Yodel doesn’t care about customers. Their customer service is a joke as only the chat is available. It barely works and the agent takes over 20 minutes to response and obviously cant do that much anyway. UTTER JOKE. AVOID AT ALL COSTS !!!!”

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Posted 4 years ago

“I paid for next day delivery for a reason to get my parcel in time for a birthday present to then be told they are having delays due to “unseen circumstances”Why not let people aware of this before we pay for the extra delivery? Every day since Saturday I’ve been told my parcel will be delivered. It’s constantly shown as out for delivery but when I contact them it’s suddenly not. I’m starting to believe my parcel has been stolen by one of their couriers. I never have this problem with any other courier service. I understand that there is delays but I’d rather have honesty than be told constant lies They constantly have delays. It’s pure and utter laziness that’s what it is! Scamming and thieving company”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

Yodel Reviews