“Absolutely terrible delivery company. Parcel was marked as delivered even though I was at home and nobody delivered it. No calling card left. Company unhelpful when I contacted them.
Avoid.”
“Never want a package delivered from Yodel ever again. Worst experience with them and no support with this issue. Waited in all day for a parcel and received a notification to say it had been delivered. This item had not been delivered as I was home all day and this was something that could be posted through the letterbox. Asked neighbours and no one had received this. Contacted Yodel
where they explained they will resolve the issue and contact me back. Never had anyone contact me back and just shows they never cared. Luckily a man from a completely different area brought the package around that had been posted to his address. If it wasn’t for the honesty of this man I would have no parcel and no support from anyone at Yodel. Worst company I have ever dealt with. Never had any problem with any other delivery company’s. Disgusting!!”
“I receive a really good, polite and pleasant service without fail. There is also the option to email or speak to the driver.
"I really can,t fault yodel"”
“The delivery address for my parcel was my place of work which is a high street shop that is open all day long. I tracked my parcel throughout the day as there became less and less deliveries before mine. All of a sudden the driver decides to change the status to ‘sorry I missed you - a calling card has been left’. Complete lies. I have been here all day - they don’t even have to knock on the door as the shop is open they can walk straight in. And there was definitely no calling card left. It was very important I received my parcel today as I’m away tomorrow but thanks to the driver being too lazy to bother delivering it I now won’t get my parcel at all for days (it was a gift for someone tomorrow). Appalling service and don’t even bother trying the ‘chat online service’ they don’t care either. They will deliver at their own convenience apparently - definitely not at the customers. I’m guessing they thought the parcels after mine were more important so can just skip whoever they like. From what I’ve heard it seems to be a common occurrence with Yodel - avoid at all costs!”
“Constant lies. WHY.???.. I have been in all day and received numerous parcels apart from Yodel who now mail me telling me i was out but the driver put a card through the door. Absolute garbage and there is NO CARD AT ALL. Now i am told i have to travel to Aylesham to collect it as the driver can only make one attempt to deliver. Your stupid driver is lying once again and i am not chasing around after you incompetent lot.”
“Don't deliver on time. Say on the tracker that you will be delivered in 3 stops and take the full day to deliver(if 3 stops takes a full day I don't understand how they make money). Delivered had 2 packets and I'm delivered only 1 packet in one day and the other on the next day even that in the delivery sticker said 1 pack out of 2. If I can pick any other delivery company when buying online I will do even if needed to pay extra.”
“Same as so many on here. They claim they tried to deliver but I was at home and never even received a missed delivery card. Now I have to collect it From 45minites away at my cost and they only way they have to contact them is a phone service that takes forever to get to. They do this every time, never learning and I will actively avoid them now as they are 100% unreliable.”
“Awful courier service. Delivered my item to the wrong address AGAIN!!! This has happened to me a few times now. I had to start chapping all my neighbours doors to see where my item was. Stay well clear of Yodel they are an absolute disgrace”
“Failed to deliver yet again, had to check on the tracking order which told me driver couldn’t find address.
Why is it o oh yodel drivers that can’t find it!!!!!!”
“Absoloutely awful! Said "delivery had been attempted but no access to property" although I was at home all day waiting.
After managing eventualy to get through on webchat arranged delivery next day but still no delivery a week later and no updates on tracking at all. (Very similar experience to many other reviews).
Contacted the seller who apologized and sent order next day via DPD instead.”
“I ordered an item on 26th December 19 from a company whomdispatched the item and I received an email that the item was at the Yodel local depot in Glasgow on 28th December 19. Its now 6th January 2020 and the package is still not delivered. On contacting the original company, they contacted the depot to be told they are busy and the item should be delivered by the end of the week. Very disappointing service. I will try to avoid using Yodel in future.”
“If I could give yodel a 0 I would ! How can companies like this operate & I thought Hermes was bad! Waited in hours yesterday & all day today for an expensive item been ‘delivered’ we’ve been tracking it all the time, it apparently couldn’t successfully be ‘delivered’ yesterday even though we were in waiting for it ? & today after sitting in again all day it’s been delivered! But Mysteriously again it’s not here?!! Tried numerous times to ring & speak to a human without any success which makes the issue even more infuriating.. I’m absolutely livid to say the least where is my parcel.. how hard is it to hire honest competent drivers who can deliver parcels to correct addresses?”
“Yodel were supposed to deliver on Hogmany 2019 but I was to be number 67 out of 104 deliveries that the driver had to make in the city of Edinburgh. Considering those numbers, I had already worked out that delivery was unlikely to happen, and it did not happen. There was no further tracking until I was sent a message on the 4th of January 2020 telling me that they attempted delivery at 4:19 pm but had left a calling card. No card was left and I was at home at the alleged time of delivery. My street is fully accessible with plenty free on-street parking and a car park to the rear of my building. However, I am 3 flights up, which I think is the possible issue. I'm not the easiest customer to deliver to. Also, on a somewhat related subject; I noticed that Yodel claim to have a 4 star rating from trustpilot on their website. That's a gargantuan lie, eh?”
“Absolutely appalling company.
Two days. Followed the progress of delivery online until it said "two stops before you". I then waiting by the side of the road for them to arrive. After 15 minutes I returned as they had not shown up.
My living room looks right on to the delivery road.
When inside I refresh the browser and it said
"Parcel status
We tried to deliver your parcel but couldn't access your property. Please check back for updates.
*This parcel requires a signature'
This is an f'ing lie !~! they never tried to deliver.
nobody ANSWERS THE PHONE. jUST AN AUTOMATED LOOP THEY FINALLY SAYS GOODBYE AND BUMPS YOU OFF THE CALL !~!
I WAIT ALL MORNING FOR THEM TO NOT SHOW UP THEM.
tHEY DIDN'T THEN LIE ABOUT IT !~!”
“Absolutely worst delivery company. My first parcel(a long time ago) was lost and took 2 weeks finding where exactly it is then had issues with delivery itself where tracking was showing that there was already a try to hand it in but no answer at the door. Today (3.01.2020) again there should be parcel between 2.30-4 and at 2.40 I checked the tracking and they tried to deliver it but no one was at the door which is a big pie as they did not tried to use buzzer door bell or even left a card...”
“These are the worst delivery drivers in the uk the driver scanned my parcel miles away from my house in an attempt to pretend to deliver the pembrokeshire lazy driver”
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Trina
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1 review
1 star: Bad
Just now
I cant give a 0 star or I would
I cant give a 0 star or I would.
driver Alin Dragla has had my parcel for 5 days and has not knocked my door AT ALL. But has put on tracking history he has attempted delivery 3 times and left a calling card each time so I have to collect from depot. I have no issue collecting from depot if they had attempted delivery once let alone 3 times. If I didnt look into it the parcel it would have been return as not collected as Alin is a liar and allowed to get away with it by Yodel. I've told them to send my parcel back to the sender as I'm not being called a liar by Yodel who wont provide any proof he was at MY address and not someone elses.
Stick to a trustworthy courier service and this isn't Yodel”
“Categories
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Trina
GB
For companies
Your review counts!
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Trina
1 review
1 star: Bad
Just now
I cant give a 0 star or I would
I cant give a 0 star or I would.
driver Alin Dragla has had my parcel for 5 days and has not knocked my door AT ALL. But has put on tracking history he has attempted delivery 3 times and left a calling card each time so I have to collect from depot. I have no issue collecting from depot if they had attempted delivery once let alone 3 times. If I didnt look into it the parcel it would have been return as not collected as Alin is a liar and allowed to get away with it by Yodel. I've told them to send my parcel back to the sender as I'm not being called a liar by Yodel who wont provide any proof he was at MY address and not someone elses.
Stick to a trustworthy courier service and this isn't Yodel”
