Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,304 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,304 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Laura

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Utter Rubbish took a week to deliver a parcel when im only 75 mins away it spent over 2 days sat at Truro depot then instead of going to Devon it went to a sorting hub again in Hertfordshire .Dont waste your money they are worse than Evri .”

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Posted 1 year ago

“The worst so-called delivery company there is. I ordered something from Ebay which stated a guaranteed next day delivery if ordered before a stated time. Unfortunately they didn't say that they would be using Yodel as the method of delivery. I have now been waiting 3 days and have still not received what i ordered. Businesses should be made to state which delivery company they use and then customers can make their own mind up as to whether they wish to place their order. Yodel deserves -5*”

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Posted 1 year ago

“Definitely the worse courier company with multiple non deliveries to just me, one customer. Delivery instructions ignored even after confirmation e mail. No photograph of delivery taken. Delivery email reads "parcel was handed to resident" a lie yet a good excuse for non conformation to Yodel's own advertised procedures. THE ANSWER: Do not buy from sellers who use Yodel as couriers. I can start the list with HAYLOFT PLANTS and CJ Jones seed merchants.”

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Posted 1 year ago

“What went wrong? Everything. I’m sick and tired of waiting around for Yodel. I work full time, I’m a mum, a pet owner and I have commitments, so when Yodel tell me my parcel will be delivered within a specific timeframe and they simply don’t show up then everyone in my house is affected because I can’t get on and do anything because I’m waiting for the doorbell. Absolute joke. Never ordering anything ever again if Yodel are the delivery company.”

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Posted 1 year ago

“Worst service ever. The delivery got re-scheduled number of times without any prior notice. It shows that it will be delivered between 7-9PM for two straight days, but doesn’t arrive. Absolutely sh**ty service.”

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Posted 1 year ago

“My item is now FIVE DAYS late, after being cancelled, twice, by the courier. My advice, look at the courier, before ordering. Absolute shambles.”

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Posted 1 year ago

“Worst.company.ever. They’ve not delivered when I’ve been here and not bothered to even press the bell!!! Then sending me from pilar to post trying to locate my parcel that I spent my hard earned cash on!!!! Furious!! Disgraceful!!!”

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Posted 1 year ago

“Would not recommend to anybody,two days now showing out for delivery,each time at last minute shows driver needs more information on address in these days of sat nav and Google can't believe it,using there system is useless can't speak to a real person,will never buy anything if they are the courier, total useless”

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Posted 1 year ago

“Waited in all day Said address not found returned to sender absolute bul…..”

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Posted 1 year ago

“Yet again the Llandudno depot have managed to make parcels disappear. This time they didn't deliver to my chosen store but to 'next closest' which wasn't, but went past 10 other collection shops to be delivered to a store 20 miles away from me. I spent over a week trying to contact about this but the phone system is absolutely useless. I had to take the afternoon off work to make the trip, onlyto find that the store they 'delivered' to doesn't exist - and even better, you can't find it on the yodel website so how they managed that one I don't know! 3 times I've been told it will be redelivered, all lies. Then today I was told its been delivered to my local store now, after I've made the inconvenient trip! And it gets better...turns out that was a lie too, and actually they can't get hold of the store to arrange collection - probably because the shop doesn't exist! I had a very rude customer service person who wouldn't help me and hasn't listened that I want to log a formal complaint. I want compensating for the wasted journey.”

Helpful Report

Posted 1 year ago

“I have been waiting for two deliveries from eBay for over a week now and the tracking info is just repeating the same thing, I am not happy.”

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Posted 1 year ago

“My parcel did not get delivered on the day they’d said. I then chose a Yodel store open 7 am - 10pm but their driver says they were shut. I went to the store and they said nobody had called. Happened 4 times so I told them to return to sender. Terrible company and will never buy from any company that uses them.”

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Posted 1 year ago

“They are the worst company ever, they're taking too long to process their delivery.”

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Posted 1 year ago

“I am a 4.5 month (high-risk) pregnant woman…due to this I cannot lift heavy weight. The delivery man arrived to our apartment lobby with 3 large (2.5m and 10+ kg each) boxes. I asked him politely to help me out by pushing them up the stairs to our door with the trolley he had with him. He simply refused that, so I asked why. He then YELLED at me about parking and told me “No. Go and ask someone else”. On the top of it, he was kicking the boxes while offloading the trolley. The items cost £400+, couldn’t leave them in the lobby so I had to stay there guarding the parcels until someone (another delivery man, different company) saw me crying and came to help. Terrible service Yodel. And we paid for it. I was traumatised by the driver’s attitude and the loud yelling.”

Helpful Report

Posted 1 year ago

“Driver has address. Driver has postcode. Driver has what3words location. You stay in. You wait. You wait. You wait. Message arrives to say driver cannot locate address. On a main trunk road in centre of large village with several relevant POIs, post office, pub, hot food takeaway. Contact yodel chat. Confirm what they already know. Assured it will be delivered tomorrow. Three days later, repeat. Yodel chat says it will be delivered. Driver determined it won't. Nobody in village knows anyone who has had successful 1st time Yodel delivery, no such thing exists. Waiting.waiting.waiting.”

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Posted 1 year ago

“Waited in all day to get a message after stating 1 person ahead of me, then cancelled delivery by saying sorry you weren't in. Just as bad as Evri”

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Posted 1 year ago

“This company are absolute liars..they said they came the other day .while my son waited in for them..nor true..they cancelled the first delivery saying it was out of their hands...I changed the day for delivery on the app to today..then the webchat costumer service ended chat twice..plus said they were coming..never showed up..said I missed them..absolute cowboys..worst service ever.still no parcel and non the wiser when I will receive it..what a joke and waste of a day's wage waiting in for them..the parcel is from Virgin which don't get me started on them too.”

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Posted 1 year ago

“Yodel delivery driver just brought my computer chair. I asked him if he could lift it in the door for me as it was quite heavy.I am very grateful as he lifted it in Thank you so much young man.”

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Posted 1 year ago

“Left parcel on door step, no ringing door bell with house full of people”

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Posted 1 year ago

“Shocking have a safe place to leave parcel didn't leave it, almost impossible to contact customer service why do companies use these clowns set of jokers see other feedback”

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Posted 1 year ago

Yodel is rated 1.1 based on 6,304 reviews