Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,309 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,309 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Dave Wood

Laura

312

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waiting for over 2 weeks... item still not arrived. On the phone on hold for 3 hours in one day. First 2 calls half hour each no answer. Last one for 2 hours no answer. Genuinely almost impressive how they dodge speaking to customers. Spoke to so many people on the chat and they are of no help they say they rasied a ticket come back in 24 hours. This i have done 3 times. Worse thing is they tried denying they even collected the parcel which is not true as it literally ses on the tracking app that they picked it up!! Never had such a horrible customer service line! I mean they probably only have a telephone line up on the Internet to say they have one. But even after 2 hours i can tell you no one will answer! Issue still unresolved and will have to report this to the police as a theft at this rate!”

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Posted 1 year ago

“Abysmal. Company of liars. Get ready to wait all day for a parcel only to be told that you werent in. Then when you call them out on their lies with CCTV evidence then they will blame it on the sat nav.”

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Posted 1 year ago

“So many 1 star comments, many of these contractors are overloaded to meet demand and keep prices down, so I have no complaints on the service I receive from this company, not perfect but do get the job done. My local driver is had working, and late hours to complete his round just to provide for their family, and each time he drops off he has a smile without complaint :)”

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Posted 1 year ago

“I have been told twice that they have missed me Very annoying when I have been waiting at the delivery address tracking the parcel Told that a calling card had been left No calling card No knock at the property Obviously either the driver has gone to the wrong address or can't be bothered One star is too much”

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Posted 1 year ago

“THIS COMPANY YODEL SAY ONE THING AND DO OTHER THINGS LIKE LIE”

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Posted 1 year ago

“This is day 4 of waiting in for my parcel. Day 1 they say attempted delivery but no one in. Day 2 the same as Day 1. Day 3 on the app it say parcel on the way but driver as a short delay so want on the live chat to see what happening with my parcel they say I will get it today(day 3) 9pm and still no parcel. Day 4 the tracking still says parcel on way but driver as a short delay so I get back on live chat and they say it will be with me today but can't tell me what time if the parcel has lift the depot or not or what time the driver is ment to leave the depot. So another day of waiting in and hoping it turns up. This company don't know where your parcels are even though thay get scanned coming in to the depot and when loaded onto the van or what time the driver leaves its a joke”

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Posted 1 year ago

“Wow this delivery company suck, I placed an order on the 22nd for next day delivery on the 23rd well before the cut off for next day delivery, Yodel handling the delivery it arrived at my local depot 8am on the day of delivery and it has sat there not moving since, I contacted support on the 24th saying it was late and still not updating on the tracker, I was told that it would definitely arrive that day so I waited, its now the 25th and I've just been told there is nothing they can promise because the package is lost and they need to find it (Its an enormous gaming chair, kind of hard to lose) My package is already 3 days late and it took 2 contacts with support to be told its lost and there is nothing they can do apart from look for it and THEN they will tell me what will happen despite paying for next day delivery its already been longer than standard delivery, with the bank holiday coming up I'm looking at at least a week late after paying next day delivery”

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Posted 1 year ago

“Why do people use this company waiting in all day with no information on delivery used the App absolute rubbish just like the company could have waited in all day for nothing wants closing down”

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Posted 1 year ago

“Still waiting on parcel posted 8 days ago ( from 28 miles away!) randomly shows tracking but driver knocks off before he gets here. Very difficult to contact. Now blatantly lying about me not being in and cards being posted through my door. Last time this happened I sent them 6 emails. Didn’t get a single reply.”

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Posted 1 year ago

“Worst service”

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Posted 1 year ago

“I have had 10 out of 12 deliveries dissapear through Yodel. Only two I received I forced collection from the local sorting office. They had been opened. It is at a point with thousands of negative reviews that the company must consider that widespread theft is happening. The amount of banned items that they won't cover as well is hillarious, nearly nothing is covered, carte blanche to steal what they want. Oh... that was an admission from two separate shift managers, apparently many drivers are self employed and there is no accountability. Managers in Gateshead in two locations have openly expressed that their drivers steal products and there is nothing done about it. I literally sat in their office with a coffee while they were telling me this... Crazy”

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Posted 1 year ago

“cant be bothered”

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Posted 1 year ago

“Horrendous 2 deliveries showing on app and website as out for delivery for 2 weeks never attempted delivery and then returned to sender!”

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Posted 1 year ago

“Drover didn't knock even though it was obvious I was in as my window was open. Only knew someone has been to my house as my ring doorbell alerted me. Parcel was dumped at my back door and by the time I'd got to it (in seconds) the driver was getting back in his van. As the item was quite expensive I would of been fuming if it had been stolen”

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Posted 1 year ago

“They have lost my parcel but won’t admit it ! The tracking keeps saying collected and that’s all it’s been for a week and no new updates! Live chat complete waste of time!! All they do is say is my parcel is in transit??? It’s in outer space I think because they have no idea where it is ?? Absolutely Rubbish Company!”

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Posted 1 year ago

“Non delivery ,to get to my home you have to cross a level crossing This seemed quite challenging for driver said as notice on gate read(for authorised persons only)he could not deliver!!!!!!!!!! Rescheduled for another date,there again no delivery.Goods from Argos so got a refund.What an exercise in futility.”

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Posted 1 year ago

“This is the worst service on the planet. The parcel is sitting in the collection shop for a Month now . Neither they letting me collect nor they sending it back to seller. Customer service lady literally yelled at me,.”

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Posted 1 year ago

“Literally the worst delivery service provider ever! 1 star is too generous! They are a shower of idiots. I’ve been waiting days for a parcel and contacted the live chat to be told the obvious keep checking tracking and download the app. I’ve done all that and it’s becoming ridiculously annoying. There are no updates! My parcel was out for delivery for the second time and then changed status to a delay with driver and said that for 3 days! I’ve even had to contact the seller who says they are waiting for a reply re what’s going on. They are truly diabolical. The app is useless as are their customer service team and delivery drivers.”

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Posted 1 year ago

“The mentally challenged workers at Yodel couldn't deliver a bag of air to the right address. 4 times in 1 week I have had them trying to deliver things to my address that were actually for a house a mile away. When I made them take the parcel back and pointed out the address and name were not mine....one argued I didn't know where I lived. The Cheek!! AVOID USING THIS COMPANY AT ALL COSTS.”

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Posted 1 year ago

“You really need to get your delivery team in order. Once again, my package was left out front, in full view of the road and only a few meters from the pavement. Previously the parcel was damp but intact. This time it had been opened. My two dishes were unopened, underneath the slimy ice packs which I assumed proved to be a deterrent. My designated safe place is clearly stated on the label, but once again it has been ignored. I also left a post-it note on my front door to alert the deliverer, to no avail. What does it take to get delivery personnel to follow directions?”

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Posted 1 year ago

Yodel is rated 1.1 based on 6,309 reviews