Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,309 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,309 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Dave Wood

Laura

312

Anonymous

Anonymous // 01/01/2019

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“ONLY RUBBISH DELIVERIES FROM AWFUL COURIER. stll waiting for live plants delivery which by now wil be dead.”

Helpful Report

Posted 11 months ago

“Delivery attempted 30/05/24. Not in. Requested redelivery to my local Yodel store. Received email confirmation of this on 31/05/24 On 05/06/24 still not redelivered to local Yodel store, so chased it up with live chat day, who said it would be there by 9pm that evening. Instead of notifying me it had arrived, Yodel sent me an email in the evening, stating that they were unable to deliver my parcel, and were returning it to the sender (Molton Brown)! Shocking service. I have strongly recommended Molton Brown to stop using Yodel, and stick to DPD. BTW, Yodel are the only courier I am aware of, that don’t allow you to specify a “safe place” delivery option. This is another major deficiency with Yodel.”

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Posted 11 months ago

“Do not deal with or work for this mob of gangsters. Liars, thieves, bastards, shits and scumbags.”

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Posted 11 months ago

“Yodel stated that they had delivered my parcel to”my garden” Really? We have cctv an no delivery was made.offered a replacement by the seller and although Yodel said they had delivered it there again no cctv proof and no photo of the delivery - they say they always take a photo. Absolute load of rubbish.”

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Posted 11 months ago

“Phanton 'Failed delivery' attempts, terrible app, condescending and highly unhelpful live chat staff. No notifications, and when I did get them, I wasted a whole day waiting on delivery that didnt appear. Then when parcel finally arrive (i had to change the address because they 'couldnt find it', the box looked like a burst couch, the box was destroyed The driver took no responsibility claiming it must have been sent that way, then threw it at me to which the contents went bouncing down my hallway, soon as my back was turned he was nowhere to be seen. Absolute joke of a company, I've had multiple parcels delivered and Yodel are the only one who can't find my address. It's on a main road ffs, not like I'm in the sticks or down a dirt track. Avoid at all costs!”

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Posted 11 months ago

“3 days late and an invisible card left, Yodel remains the worst courier by far.”

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Posted 11 months ago

“Been waiting on parcel since 22nd May, 4 failed deliveries, besides I was home on live chat giving driver location and landmarks, and still could not find, ironic thing is they actually have one of there Self collection boxes in the square 500yards away and still failed to deliver my parcel 4 times.. absolutely shocking and the customer service is also shocking.. telling me now to collect my parcel... I don't think so.. what a cowboy delivery service 👏”

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Posted 11 months ago

“Still waiting on my parcel posted 20th May! Contacted them multiple times they say they’re busy, high volumes of parcels. Promised delivery 3 days in a row it’s still not arrived. It has sat at local depot since 25th May & not moved. Today is day 13. I give up please don’t use Yodel. 03/06/24.”

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Posted 11 months ago

“Awful! Lost my parcel in depot and now covering themselves saying the address was wrong … when I have the address on the email from purchase. Absolutely useless! Been told everyday for the past week that the parcel was out for delivery .. and again, nothing has arrived!”

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Posted 11 months ago

“Absolutely disgusting service. Paid next day delivery 4 days later no parcel. Website a joke as is phone service. Can really not understand why companies use them as they are useless. Avoid using this service sorry doesn't qualify to call "service"”

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Posted 11 months ago

“Terrible, Terrible, Terrible, customer service is really useless, lots of lies and excuses, never delivered my parcel stating that was attempted delivery, what wasn't true at all ,keep away”

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Posted 11 months ago

“14 DAYS NOT DELIVERED BUT ROBBED BY A BL_CK DRIVER”

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Posted 1 year ago

“Delivered my parcel to the wrong house today! Fortunately the occupiers of that house brought it to me which was the correct address on the parcel! No notification from Yodel that my parcel had been delivered. Had to give 1 star to be able to leave a review otherwise it would be 0 star!!!”

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Posted 1 year ago

“The worst delivery company and the worst experience, they notified me on Wednesday 05/29 that they had my package and that it would arrive Thursday, they had an error and I did not receive it, the worst of all is that I chatted with them, they told me that there was a error when scanning it that apologizes and that Friday I would have it for sure, well Friday did not arrive and I spoke to them again, they told me the same excuse and that they apologize, that that same Friday it arrived but Saturday 100% that they had already solved the problem, I spoke to them again Friday and they already said that for Saturday for sure, that they had not sent the package but the latter assured me that they would, because on Saturday it did not arrive, I paid money to have it on time and because of their fault and inability I lost the money, on Saturday they tell me that they are needed more than 48 hours, once the shipment went wrong and they did not know where the parcel was, I would not receive it on Saturday, more than 7 days for a delivery, but impossible, I should not be the one harmed because it is their mistake, they should find a solution and deliver the package on time no matter what, their only response is apologize and nothing more, and the one who loses the money is you, what I do not accept is that they lie to me, they tell me 3 times it is already on its way and that On the last day, someone else said the complete opposite and that they don't even know where it is and that 48 more hours are needed, the worst company you can find, Avoid it”

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Posted 1 year ago

“They are awful. If they don’t wanna deliver your parcel. They will just pretend you put it on hold. Then say there is nth they can do they will deliver it when they can. Basically they can’t be bothered and don’t care.”

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Posted 1 year ago

“Drivers don’t even attempt delivery. Don’t knock. Don’t ring door bell. Don’t even walk to the door. CCTV proof of 4 days in a row not attempting delivery but saying sorry we missed you. Customer service useless, no help at all”

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Posted 1 year ago

“Awful! Dreadful service!! Avoid!!! The delivery drivers NEVER knock, NEVER leave a note through my letterbox saying where the parcel has been left, and consistently leave my deliveries so out of sight I don't find them until days later (which is NOT acceptable when delivering perishables or plants)! Vendors - choose a courier who can be relied upon to knock on the door when delivering - if not your customers will choose a different seller, purely on the grounds of the appalling service provided by Yodel. I have also advised my business NOT to use Yodel for their work-related courier needs. Their customer service is just rubbish. UPDATE: Today's missing parcel was left UNDER THE CAR (apparently this is deemed to be a 'safe place') of a stranger who lived three streets away! They kindly brought it over, but this is utterly ridiculous. The delivery driver will apparently get a slap on the wrist and will be reminded how to deliver parcels to the correct address. He or she should be sacked as the address was clear, so it seems to me that they just couldn't be bothered!!”

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Posted 1 year ago

“Parcel did not arrive. Got text saying more information needed about my address. Yodel has my correct address, my What3words address and my phone number. What more do they need? Can't speak to a human. Live chat no help whatsoever and wouldn't give me any answers to my questions. Have had similar problems with Yodel before. I always expect problems when Yodel is the courier.”

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Posted 1 year ago

“Shocking service. Selected a day for my parcel to arrive due to working away everyweek. The day come to arrive, no changes on the portal. Spoke to chatweb, and they said the depot cannot locate my parcel and it will take 24hours to search and update the portal. Bare in mind, I've now taken an annual leave day (and wasted this day) due to no parcel or no update. Contacted chatweb again, to be told I shouldn't have taken an AL day, of course neighbours etc could have just taken my parcel for me. (Firstly, what parcel. You've lost it. Secondly, they don't know situations of neighbours where I live, so shouldn't be commenting on this) So after a not fun conversation there, I am still non of the wiser where my parcel is - When I'm going to get it or how I'm going to get it. What a waste of my time.”

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Posted 1 year ago

“Do not use this company as a delivery option. They will say they tried to deliver and do not. Have been in all day both before and after time slot, sat on porch waiting. Nothing and no one showed up. Totally a waste of time”

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Posted 1 year ago

Yodel is rated 1.1 based on 6,309 reviews