Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,304 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,304 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Laura

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“one of the worst courier company ever used. No parcel is delivered and Saying its been delivered. tried to contact 03447550117 to speak to a human but its an automated system discontinued the call”

Helpful Report

Posted 1 year ago

“Yodel app - HELP! I downloaded the app and got as far as giving my postcode (see pic enclosed) but there was no address list to choose from . This means can not set up even the if i add address manually as not recognised. I went to help / chat spent half an hour asking for help to be told talk to seller to sort 🧐. Or give him tracking number they had no dea what I wanted was not to do with a parcel but the app. In the end he said can not help and shut down. HOW can I sort. And in case you ask I did try other postcodes and same thing, no address come to view, but keep getting message to finish set up, I wish 🫤 ps and I deleted and downloaded again”

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Posted 1 year ago

“Couldn't get in touch if I tried, life is too short”

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Posted 1 year ago

“The absolute worst delivery service. I've had to problems with yodel. First, they dumped someone's package outside my door step. The house they wanted was round the corner from mine. Secondly, something I ordered was delivered to the other end of the country. They are hopeless.”

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Posted 1 year ago

“The worst delivery company ever. The courier lied three times about attempting to deliver my parcel (urgent medication). Meanwhile I wasted three work days waiting for the delivery. Eventually it was returned to the depot and I received notification to collect it. After travelling to the depot, an hour on public transport, I was told they couldn’t find my parcel. I will never ever buy goods from anyone who uses Yodel. A really stressful and frustrating expetience which I don’t want to repeat.”

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Posted 1 year ago

“For the FOURTH time my parcel has not been delivered by the worst company of liars and thieves . I get a text saying the parcel was handed to me , IT WASN'T , no photograph , our security cameras show NO ONE has come down our drive . I am convinced that yodel is run by an Eastern European gang who are being paid to steal our parcels , and as several have been caught doing just that , selling stolen goods at car boot sales . Or sending nice presents home to mum and relatives in Romania .”

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Posted 1 year ago

“Possibly the worst delivery service going 3 x times the driver claims to have tried delivery but was unable to enter the address, I have security on the main gate 24hrs a day, strange that!!!! It happens everytime with Yodel no issues with every other delivery service”

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Posted 1 year ago

“My order was sent out by the seller on the 2nd of May and it still hasnt arrived they keep changing the date time for the delivery. Maybe I would have collected my item by walking at a slow pace and back home in 2 days or maybe 3 days. 🤣 I will try to avoid using them in the future. I wonder if they should have penalty charge for late delivery 🤣”

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Posted 1 year ago

“Wow, this is possibly the worst company I have ever dealt with. I was tracking the driver online and went out in the street to wait for driver when it was 1 delivery before me. I waited in the street for 30 minutes while tracking the driver online. I watched his movements as he first spent 15 mins at JD Sports in Worthing (when I was the next delivery). He then went up to a coffee shop next to McDonalds and then he walked down to Subway on South Street where he was for another 15 mins. All of a sudden my tracking changed and it said “Sorry we missed you. Please update your delivery preferences”. I contacted their customer support who then claimed that the GPS data showed that he had attempted to deliver. This company is nothing but liars. I am afraid I will have to contact my supplier and cancel the order as I cannot deal with suppliers using Yodel.”

Helpful Report

Posted 1 year ago

“Absolutely abysmal, terrible, useless company. How are these incompetent cowboys still in business?? Horrendously bad courier.”

Helpful Report

Posted 1 year ago

“Not even deserve one star. My parcel didn’t arrive as stated on the tracking status, only after delivery time did a message showed up asking me to contact them to confirm my address. Then they promised to deliver on the next day. Parcel still didn’t arrive, the agent again promised the parcel would arrive the next day. Again the parcel didn’t arrive. I chatted with them again, another promise that the parcel would arrive the next day. Next morning I did receive an email telling me the exact time slot the parcel would arrive. I waited at home during that time slot and suddenly got an email saying the parcel was delivered to an address only saying “unit 2”. But there is no unit 2 in my avenue and no. 2 of our avenue is currently vacant. They said they would investigate, but then they only repeated they delivered the parcel to unit 2. The parcel was missing and I have no choice but to ask for the seller for a refund. The second time is now that I bought something from eBay and the parcel which was sent out on Tuesday was supposed to arrive last Friday or Saturday as shown in the tracking status. Today the parcel is still missing and no idea when or whether it will arrive at all. It is more than a week already.”

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Posted 1 year ago

“Parcel arrived - the item had been carefully packaged, and huge 'fragile' labels all over it. The parcel contained a glazed picture. The glass was completely broken. Contacted YODEL and the reply was very courteous, polite and apologetic. They acknowledged that I had had to pay for the picture to be reglazed (costing £65) - as a result of THEIR incompetence. Did they offer to pay? Did they offer a small amount to cover this (bearing in mind, I had to travel with the picture to deliver it to a picture framing service and then collect it a week later; pay for parking etc - so the cost was well above £65)? No, of course they didn't. They just do not care.”

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Posted 1 year ago

“Doesn't even deserve 1 star. Driver stole my gusto parcel! Drove close enough to the address and took an image against the wall of a different house which is very clearly a different number. The order wasnt left at either mine or the picture locationa so it is clear he has tried to cheat the system and made it look like he has delivered but has actually kept my order. Disgraceful service.”

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Posted 1 year ago

“Waited all day and guaranted multiple times that my parcel will be delivered only to be told 3 minutes after they STOP delivering that "We need some more information about your address. Please chat with us". WORST SERVICE.”

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Posted 1 year ago

“Pathetic company. Worst delivery service. Always issues with deliveries, lies, drivers can't be bothered, company not taking responsibility for delivering to wrong addresses.”

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Posted 1 year ago

“Worst service ever Not received my parcel”

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Posted 1 year ago

“I have not received my parcel. The driver left my parcel in random place instead my address. I called several times , chatted with a photos . First time Yodel promised to investigate but after just ignored. It is not first time I had a problem with this company. But before the people who received my parcel brought it to me. Awful company, Awful service”

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Posted 1 year ago

“Arrived in good condition and the appropriate time I give them a thumps up”

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Posted 1 year ago

“Order should be delivered by Tuesday, 7.30-9pm and the driver should give me call with notification, spent all day at home , reschedule for Wednesday, was waiting all day no parcel arrive no phone calls no txt nothing at !:(”

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Posted 1 year ago

“So if you order a package to a selected Yodel shop apparently Yodel actually decide they will deliver it to any Yodel shop including one that is 25 mins away???????”

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Posted 1 year ago

Yodel is rated 1.1 based on 6,304 reviews