“You didn't deliver on the named day again. Absolutely hopeless. If I see Yodel as a courier, I know I will be disappointed. It's a shame Argos have started using the company.”
“Still waiting for an Argos order that was supposed to be delivered Wednesday 27.12.24 5 days ago. Yodel have "tried" to deliver it 3 times now, but it never arrives! Would be willing to help the driver with directions if needed (although only 4 properties this same postcode) but no driver contact number available and they don't ring me. Pathetic delivery company.”
“I ordered a coat for my wife from New Look on the 28/11/2024 I looked at the delivery option and chose the next day at £5.99. It was shipped by Yodel. I got a tracking notification on the 28/11/24 saying they had my parcel from New look and was on the vehicle for delivery. Sounded like it was going to get delivered the next day as promised . I waited all day for the parcel to arrive they state they deliver up to 9 pm . Nothing came . Another message on the 29/11/24 saying it was being prepared for delivery . Another it was on the vehicle and would be delivered today . Same thing no delivery . Tried the tracking on there website just stated we have your parcel . Tried to get in touch just a chat bot who said the order number was incorrect and it would contact customer service to call back in 18 minutes. Nothing happened . Parcel never arrived that day. Tracking just stated we have your parcel check back for further updates . Come the 30 another email saying your order is being prepared for delivery and is on the vehicle . Checked back later and saying out for delivery again . . Checked back again after an hour and it was shown 7 stops away. About an hour later a knock on the door a girl in a car was delivering parcels . No apologies for been late or other took a picture and was gone . It is obvious they held the parcel delivery back to allow the part time delivery drivers to deliver the parcel . It was never on any vehicle or out for delivery at at any time other when the part time delivery drivers come into play. Yodel is a shambles of a logistic company I can see why Barclays got rid of it as they were going out of business . I will never buy of any retailer who use this incompetence logistics company ever again. New look don't have a contact number. email or chat bot is the only way you can get in touch . Invisible people .”
“Utter joke of a company, my latest negative experience is just one in a long line of events which make you wonder "how does this company actually make any money?".
Hideously late deliveries, been with courier for over a week now and still not delivered.
Previous expeirences have been awful also, including the courier just dumping all of the deliveries for our estate of 10k+ people to the local post office, forcing my disabled partner to try and bring back 24kg of dog food while I was away.
Other times I have received other peoples parcels and also had mine misdelivered.
If you care about your customers or your shipment, show it by using anyone but Yodel”
“Completely rediculous customer services. They posted my parcel to the wrong house and took a picture, proof it's at the wrong house then proceeded to tell me the driver confirmed it's at the correct house and they can't do anything else to help me. I even asked for the transcripts so I could send it to the shop, but they deleted them. It's crazy they can breech rules like this”
“Avoid, Avoid, Avoid!!!
I ordered a product for which delivery was set for Saturday, as I couldn't be home during the week.
I then received notification from Yodel that they were scheduled to deliver my parcel on Friday, November 29th. So, I had to go online and request that the delivery be set to Saturday, November 31st (which was the original approved delivery date).
So I waited in, and nothing, NO communication at all. It's now Monday, 2nd December, at around 1 pm, and I have spent the whole day on their App (Live Chat) and been calling them. I can't speak to a human on the phone, and no one is responding to me on the (Live chat) I've taken screenshots.
I need someone to contact me urgently.”
“Tracking 'delivery booked' on 27th Nov ,now 2nd Dec still awaiting
Tried to "chat" waiting 30 minutes both times getting no reply at all
I avoid retailers who use Yodel,but isn't always stated.”
“Yodal lies after lies after lies I have three cameras on my house and two attempted delivery’s. Guess what?? Not once did they even turn up. Easy house to find as well. Utter waste of space. Since complaining they’ve sent my parcel back to the company! Jokers”
“Every parcel is the same,,, , out for delivery, then sorry we missed you, lies after lies. Live chat is useless scripted. And customer services are an automated nonsense. Not worthy of the one star you have to leave. Avoid or use at your peril”
“On November 30, 2024, a 30kg parcel was delivered to Canterbury in a highly irresponsible manner. Despite explicit instructions to deliver the package in person to the customer and obtain a signature, the Yodel driver simply left the parcel unattended outside. The driver even falsely reported to the center that the delivery had been completed in person.
This is not the first time such an incident has occurred. A similar issue arose with a previous order, and despite raising the matter with Yodel's Customer Excellence Team, no action was taken to rectify the situation. The team's promise to address the issue with the driver has proven to be empty.
It is clear that Yodel has failed to prioritize customer satisfaction and adhere to specific delivery instructions. This repeated negligence is unacceptable and undermines the trust placed in the company.”
“Recently my parcel is lock in yodel delivery depot for 5 days. As soon a have open a case someone on WhatsApp call me saying that my Yodel parcel is lost and I will get refund and compensation £50.00. It was a scam. My worry is why my personal information are not safe in Yodel. Highly don't recommended. The worse experience ever.”
“Company claims to have made 3 attempts to deliver. Never left a card. Now says item has been taken back to their depot (40 miles away) very strongly suspect item stolen. DO NOT USE THESE PEOPLE.”
“Not even worth 1star. Worst delivery company. Ordered 6 dining chairs over 2 weeks ago- if I knew the company I bought the chairs from used yodel i wouldn’t have bothered. I never get any of my parcels due from this company- time after time they get lost, go missing, delivered but nowhere to be found!
I thought maybe these being very large items, that they might not be easy to lose, but oh no, apparently they can’t locate them in their depot!!! Their tracking system is abysmal, their ‘contact us’ is a joke. Can’t speak to a human and nobody answers the web chat. After finally making contact with a human, was told to give them 24 hours- that was 72 hours ago and heard nothing and unable to get a hold of anyone. My 5 year old would do a better job of running this service, it’s an embarrassment and I am shocked they are still a viable business….DO NOT USE!!!!”
“This company are a shambles. I don't understand why online shops use them. They never deliver when they are supposed to and apparently EVERY driver they have, can't understand their sat nav. I recently paid extra for next day delivery. Here we are 5 days later. Their live chat function doesn't work either because noone will answer you. Shut up shop and stop operations if your company is that sh!t.”
“Worst delivery company going they have had three days when they said they would deliver but then I get a message saying they can’t find my address, do their sat nav’s not work properly!! One delivery was out for delivery at 11.30 at night!!! And they can’t even answer their live chat
Will now be contacting the supplier to cancel order and get my money back”
“inaccurate tracking with a phone line without humans,chatline thats not fit for purpose.you pay your money then they make you wait wait wait.this lot make evri look gold star”
“2x Emails claiming to have delivered item but no item received. Very difficult to communicate with Yodel & very poor customer service. I would not recommend using this courier & beware if they’re delivering a purchased item on behalf of a business. Not trustworthy.”
