“Absolutely appaling service. Ordered a piece of furniture I needed quickly from Ebay, the delivery time was great. Waited for the parcel, looked at the tracking daily, said it was in the depot waiting for a driver, this was the same every day updated the same. A month later it was out for delivery, however I had already contacted the seller and they sent via DPD (great company). I rang Yodel to cancel the parcel gave them the tracking number. Was also expecting another parcel which again I needed quickly, was over a day late but I can accept that, cancelled the furniture, asked them to expedite the other. Next thing the furniture has arrived and the other item is on its way back as a return!! This isn't the only experience, in this area we never have on time deliveries at all from Yodel, always delayed. Yet DPD can deliver daily. Step up your game Yodel, your service is absolutely terrible”
“terrible company after going to the wrong address taking a photo of parcel and a person who was there giving the parcel back they have kept it for themself won’t give it to me”
“I would give 0 stars feedback for this appallingly incompetent company if I could.
Earlier this November Yodel delivered my parcel to the wrong address. On their live chat I was told it was "delivered to your safe place: Front porch." I do not have a front porch and did not consent for the parcel to be left in a safe space. I repeatedly asked for a photo of the delivery but was ignored. (I do not want to download the Yodel app as I do not trust anything to do with this company.)
I was later told in an e-mail that the driver pressed the buzzer but got no reply (I was there at the time and no-one pressed my buzzer), "so used the trade buzzer and left the parcel by the stairs on the ground floor." This is contradictory to their first excuse, and there is no "trade buzzer" at this address.
In a later live chat I gave Yodel the precise location of my front door so no more parcels would go missing, and I was told "I will pass this on to the team from my end." And "I have raised the issue with the depot it will be feedback to the driver to make sure, such an instance would not happen again."
But later this November Yodel delivered another parcel to the wrong address again, this time to a seemingly different one. The Yodel website says it was "delivered through your letterbox," but my front door does not have a letterbox. The live chat then told me that the parcel was "marked as delivered to Posted," whatever that means.
Yodel are Customer Abusers. It should be shut down and its owners never allowed to run a courier company again.”
“Hopeless. 18 days at final delivery station (Selby). Numerous web chats. Always 'check back in 24 hours'. Check back a day later, same message. 'Its out for delivery'- wait in all day, no delivery. Contact again and 'it's lost in depot, we'll conduct a search'. How can a delivery company lose so many parcels? I suspect that this company is allowing it's employees to commit wholesale theft of goods. I intend to report my item as stolen and see what happens. Another fifty quid down the swannee with no hope of recovery. This company and all its employees stinks of corruption.”
“Driver did not leave note. Contacted customers service that driver did not leave card. Customer service asked me to bring card which driver never left when collecting otherwise collection not possible and parcel gets returned to sender. Yodel driver did not knock or rand doorbell. Bad delivery company, bad delivery driver and horrible customer service”
“Here we go again.
Tue 19 Nov
10:05am
Your parcel has been returned to your sender. Please get in touch with them
ALFRETON SERVICE CENTRE
Tue 19 Nov
10:05am
We need some more information about your address. Please get in touch with us
ALFRETON SERVICE CENTRE
Thu 14 Nov
4:45pm
We need some more information about your address. Please chat with us
ALFRETON SERVICE CENTRE
Thu 14 Nov
9:43am
Your parcel is with one of our drivers for delivery
ALFRETON SERVICE CENTRE
Thu 14 Nov
9:42am
We have your parcel. Please check back for updates
ALFRETON SERVICE CENTRE
Mon 11 Nov
11:30am
Your parcel is on its way to you but our driver has experienced a short delay. Please check back for updates
ALFRETON HOME DELIVERY
Fri 8 Nov
12:51pm
We need some more information about your address. Please chat with us
ALFRETON HOME DELIVERY
Fri 8 Nov
11:16am
Your parcel is with one of our drivers for delivery
ALFRETON HOME DELIVERY
Fri 8 Nov
8:46am
We have your parcel. Please check back for updates
ALFRETON HOME DELIVERY
Wed 6 Nov
12:23pm
We'll apply your My Account preferences to this parcel delivery
YODEL
Wed 6 Nov
12:00am
We're expecting your parcel from your sender. We will provide updates here once we receive it
READING SERVICE CENTRE
Wed 6 Nov
6:20am
Tracking number provided”
“Parcel was due to be delivered, but couldn’t due to “bad weather”… It was slightly cold. The chat team said give it to 9pm but obviously it wasn’t delivered. Next day, haven’t heard an update, parcel says it’s at the depot but again, customer service said give it to 9pm again and no surprise, nothing arrived. Judging by other reviews, I’m in for a long wait.”
“The only reason I give 1 star is because I can't do zero stars. Rubbish customer support, I'm waiting 10 days for a parcel that I've not received and the tracking says expected on Saturday 16/11 while it is 19/11.”
“Don’t do it nothing but bull 🐂 let me down badly could put me out of business .its a shame I can’t give 0 stars even 1 is to many .never again will I order anything from any manufacturer that deals with this company……”
“The parcel was not available to pick up at depot as promised, instead it was returned early (I was charged with delivery and return costs). Customer service then lies, asserting is was at the depot for 10 days, which it wasnt. I know, I was there. Avoid!”
“Parcel was supposed to be delivered yesterday. Said next stop but was in but couldn't be bothered to buzz as have electric gates. Useless worst delivery service. This has happened before. Very Angry. Your drivers need proper training.”
“Thu 14 Nov
4:45pm
We need some more information about your address. Please chat with us
ALFRETON SERVICE CENTRE
Thu 14 Nov
9:43am
Your parcel is with one of our drivers for delivery
ALFRETON SERVICE CENTRE
Thu 14 Nov
9:42am
We have your parcel. Please check back for updates
ALFRETON SERVICE CENTRE
Wed 13 Nov
4:29pm
Your parcel has arrived in our depot
ALFRETON SERVICE CENTRE
Tue 12 Nov
9:00am
We have your parcel. Please check back for updates
ALFRETON HOME DELIVERY
Mon 11 Nov
11:30am
Your parcel is on its way to you but our driver has experienced a short delay. Please check back for updates
ALFRETON HOME DELIVERY
Fri 8 Nov
12:51pm
We need some more information about your address. Please chat with us
ALFRETON HOME DELIVERY
Fri 8 Nov
11:16am
Your parcel is with one of our drivers for delivery
ALFRETON HOME DELIVERY
Fri 8 Nov
8:46am
We have your parcel. Please check back for updates
ALFRETON HOME DELIVERY
Fri 8 Nov
1:10am
Your parcel has arrived at your delivery depot
ALFRETON SERVICE CENTRE
Thu 7 Nov
12:54pm
Your parcel is at our national hub
WEDNESBURY HUB
Tue 5 Nov
10:22pm
We have your parcel. Please check back for updates
NORWICH SERVICE CENTRE
Tue 5 Nov
12:24pm
We've collected your parcel
NORWICH SERVICE CENTRE
Tue 5 Nov
8:20am
Your driver is coming to collect your parcel
NORWICH SERVICE CENTRE
Mon 4 Nov
5:23pm
Your parcel collection has been booked
NORWICH SERVICE CENTRE
Mon 4 Nov
5:19pm
Your parcel has arrived at your delivery depot (Collect Plus Store)
COLLECT PLUS STORE
Tue 5 Nov
12:00am
We're expecting your parcel from your sender. We will provide updates here once we receive it
NORWICH SERVICE CENTRE
Mon 4 Nov
6:14am
Tracking number provided”
“Total and utter joke of a company didn’t deliver my parcel as apparently the driver didn’t know where it was, next thing. I know they claimed that the store was closed don’t believe a word they say, if you want to actually receive your parcel do not use this company”
“Second review in two days. Was promised my non delivered parcel would arrive yesterday -did not. Got e mail today giving me a two hour time slot and at end of time slot got message on App to effect problem locating my address ! Same as two days ago.Drivers Sat Nav for different area !!!!! Just a load of lies and lame excuses. Have put the problem back to Uniqlo who use this mob to not deliver. Absolutely abysmal experience and shall avoid anyone using Yodel for deliveries. AVOID AT ALL COSTS”
“Yodel apparently delivered my parcel on Monday to the wrong address, but are now refusing to do anything to rectify the situation. As far as I can see, they have just stolen my parcel.”
“Absolutely appalling service. My parcel was randomly dropped off at a locker without any information provided—not even a QR code to collect it. When I reached out to customer service, their brilliant solution was to "just go outside and look for a locker." Seriously? I’m pregnant, and the nearest lockers are in three different directions, each about 20 minutes away. A treasure hunt is the last thing I need right now.
To make matters worse, when I explained my situation, they simply shrugged it off and told me to contact the retailer instead. It’s shocking that they’re pushing their incompetence onto others.”
