“Lost 2 parcels. The web chat does nothing the phone number is automated and tells you have had your delivery. Which you haven’t. You can’t talk to a person. The app tells you things have been delivered and gives generic pictures of houses. Not even parcels in front of houses. There is no way of explaining anything to anyone.”
“This is terrible delivery said package delivered to my door handed to me personally totally false 73 year old never out of house tried contact almost impossible ended up on webchat waited over 35 minutes no response”
“They are the best at lying and making excuses, the worst ever delivery company I have ever come across. I wish businesses and people would stop doing business with them. Costumer service is beyond terrible, they have no clue about where your parcel is, the make false promises that it will arrive by a surtain time, yet they just say that to get you of their back. Horrendous bunch of people!!!”
“Ordered a parcel and yodel decided to deliver when they wanted, meanwhile they lost the parcel and didn't deliver when stated.
Got the parcel sent for a second attempt and yodel decided to inform me that they will deliver when they get around to it.
So I cancelled it, got my money back.
Never had a parcel on time from yodel.
Any company using yodel will not get my custom anymore.”
“Said it was left on the front porch at 8.11pm, I finally realised the day after at 9.40am that it had actually been delivered. There was no knock at the door because they didn't even enter the garden, they put it on my driveway in front of the car for all the road to see the parcel. Where is the common sense!”
“the worst delivery company ever, they lie about the deliveries, they lie on the livechat. There no way of actually speaking to someone. I get the same run around every time a parcel is sent to me.”
“We witnessed the driver throwing our parcel over the fence where it landed in a pile of old leaves in the yard.
It later stated on the confirmation of delivery email that it had been 'placed safely in the front porch.
This is the third time this has happened. Do not use this delivery company they are rubbish”
“Yodel delivered a parcel I bought on Ebay under another parcel supposed to be delivered same day mixed up parcel numbers worst company ever can't reach them on phone avoid at all costs”
“Parcel shown as delivered a week ago but never arrived. No communication from anyone. After days of chasing up, advised they had actually delivered to another address to an unknown person. Their solution is to go to that persons house and ask if they still have the parcel and attempt to redeliver correctly. Avoid.”
“They delivered a package in the most worst state, box crushed and the Tun house was inside was all torn and crushed like if someone sit on it or kick it for some minutes, terrible! They knew it was their fault so they decided to leave in the middle i of my stairs and not knocking the door!
When I wet to the web page to complain, there is a note that I have to contact the sender so it can send me another item🤣 So they don’t care about their faults!
Don’t use it, it needs to disappear. Very bad service, the worst!”
“I am disabled, confined to a wheelchair or false leg. Therefore I rely on having items deliver to my home. This company has shown itself to be thoughtless, arrogant, negligent and with a total lack of interest for the impact of their behaviour. Their driver left a heavy package on my doorstep underneath a notice stating I am disabled and to place all deliveries in the garage. Such notices mean nothing to this company, they have a policy of ignoring them, arrogantly thinking they do not apply to them. If I had not seen the package, I would have fallen over it. As it is I had to get a neighbour to move it. It was left in full view of the road, and exposed to rain. Despite writing to them, they maintain their arrogant, selfish attitude that they ignore messages on front doors. The responses I received from them were again arrogant, and also dismissive.
Clearly they do not care one jot about the implications of their actions. They refuse my demand to make a charity donation of £200 as means of an apology, and also refused to update their systems to ensure all future deliveries were placed where the notice states to place them.
I have all the patronising emails, the company just farmed it to their overseas "support", who do not do a thing, just write the same mails again and again. I also have a video of the driver reading the notice, then just dumping the heavy package on the doorstep.
I cannot now buy anything that uses this dreadful outfit, it is going to be left where i' cannot move it or collect it. Every other delivery company reads the notice and does what it asks, not this lot.
Disgusting company run by disgraceful people.”
“Absolute shambles of a company parcel was given time slot for Sunday did not arrive had email saying will deliver Monday. No sign. Tracking said wednesday lmao. Live chat said it would be today by 9pm but still not been picked up yet at 5pm. Not holding my breath bl***y useless. Will be contacting the company to review their delivery company”
“My parcel never came due to me missing house number so I called help centre for over a week I tracked I have contact number to help driver I cauld not have done more time and time again lied to my bloody parcel is on its way back to china with all the technology we have these days what is going on at yodel must have tin cans with string I am discusted”
“No good at all. I leave this review at the start of the delivery service which as I say is not good at all when I am still waiting for this delivery to take place. 2 hour window came and went, tracking still tells me the delivery window and also says I am the next delivery, which is only a couple of minutes from my own address. The website is telling me where the driver is, which I am guessing is the drivers home as they have been too lazy to do any more deliveries... and has been there for several hours... surely telling me the drivers location is a privacy concern for either the driver or yodel? Anywho they clearly don't care as they will be paying bottom dollar per delivery therefore the driver won't care either. Well done Yodel, why do companies want you to deliver their products when there are so many low reviews thanks to you and your service? You are the new Hermes/Evri, which is a very low place to be seen as they were very bad already.”
“Just about everything. They have lost three of my parcels; they do not reply to "live chat": they are just totally and utterly unreliable, and I try to avoid them like the plague; but sometimes I get cheated by a seller, who might say that the parcel will be sent by Royal Mail and then switch to the terrible "Yodel" instead without telling me. I know then that the next nightmare delivery will begin......................”
“Driver lied and said we were closed twice then yodel returned to depot to collect in person - Webchat is full of people who dont understand the remit
Then A manager told me it was sorted and would be redelivered but two days later I was told it would not be - Place is full of liars
I have saved ALL the web transcipts but YODEL are useless”
