Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,901 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,901 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had an email to say my parcel was delivered in my front porch- I do not have a porch..I then complain as my item is nowhere to be seen and I have been in all day so the driver comes out the next day to say he handed it to a lady at the wrong house number..turns out this house has been empty since before Christmas yet he still stands there and try’s to say he handed it over to an imaginary person living in an empty house..I have heard it all, total liar of a driver who has blatantly had a neb and saw it was a Nintendo switch..still not resolved, that’s my sons birthday ruined. Thanks yodel DO NOT USE THIS COMPANY”

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Posted 5 years ago

“Trash”

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Posted 5 years ago

“Absolute horrendous experience. I am waiting for my parcel since Monday and it says it's out for delivery and then says 'sorry we couldn't find you'. Then I speak to their online team and they arrange for re-delivery the next day and the same thing happens again. its has been done 4 times. The online team is totally useless. Still waiting for my parcel and have no idea where it is. Absolute Nightmare !!!!”

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Posted 5 years ago

“Worst delivery company ever! Tracking not updated. Excuse after excuse after excuse. Terrible customer service and still no parcel ☹️”

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Posted 5 years ago

“I had a package delivered that was empty. The box was handed over to me by the driver. (no social distancing) in such a way that it appear that the seal was in tact. Unfortunately it was not and the item purchased was not in the box. I tried to raise issue through complaints process three times but each time the communications process came to a quick halt. Will never use again if I am aware of which suppliers use them. (Ebuyer.com in this case). Please make sure you check the contents immediately if you get something delivered by these folk.”

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Posted 5 years ago

“Saying order delivered, it wasn’t! I was home all day (funnily enough during lockdown) no calling card, nothing and no one will help me apart from saying it was signed for by someone called Gill (not my name, husbands name or any neighbours names) they just keep saying it has been delivered to my address. Asked for photograph evidence of it (all other companies are doing this at the moment) but they don’t have this facility!!”

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Posted 5 years ago

“Turntable thrown over wall.”

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Posted 5 years ago

“A useless bloody company with drivers too damn lazy to ring the doorbell.”

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Posted 5 years ago

“Yodel the worst parcel company ever! We have had numerous parcels not delivered , apparently lost! More like stolen by their useless employees! I now avoid buying from retailers who use yodel”

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Posted 5 years ago

“My Nespresso order arrived violated. The box was wide opened and 4 sleeves of 10 pods each were MISSING. The driver told me that certainly it was a partial delivery. Really? with the package notoriously tore apart??? DO NOT TRUST YOUR PARCELS TO THIS COMPANY!”

Yodel 1 star review on 13th January 2021

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Posted 5 years ago

“Apparently they put a 25kg of bird seed through my letter box”

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Posted 5 years ago

“Worst company ever,can't get hold of them apart from a useless web chat!they can't find my parcel and don't want to take responsibility for it. £335 jacket!one of their driver's probably had it...they are all thieves!!!”

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Posted 5 years ago

“Parcel what supposed to be delivered but the driver didn’t fancy it, said he couldn’t find my absolutely massive block of flats. Instead yodel have sent it back to the sender which is 100’s of miles away and I certainly won’t be receiving it this week. Yodel claim that the sender (lush uk) have requested the parcel back which is pure lies. So upset with this company.”

Helpful Report

Posted 5 years ago

“My Nespresso order arrived violated. The box was wide opened and 4 sleeves of 10 pods each were missing. The driver told me that certainly it was a partial delivery. Really?? with the package notoriously tore apart??? What a shame I can not add a picture here. DO NOT TRUST YOUR PARCELS TO THESE THIEVES! (Tracking number JD0002247257275279). See the picture here, look at the box wide opened, this is exactly how I got it. How can the driver assume that was right?”

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Posted 5 years ago

“My package was supposed to be delivered on a certain day. I tracked the package all day and when it there was only five steps left before mine, I waited by the window to make sure I wouldn't miss it as it was an important delivery. As I'm sat by the window waiting, I get an email saying that they will try to deliver again tomorrow because no one is in (despite the fact my whole family had been in all day due to lockdown) and that they had left a calling card. Yet no one had been to the door and obviously there was no calling card. We wen't on a live chat with customer service, and they confirmed that they had scanned our package for away from our location, so again confirming they didn't even try to deliver the parcel. They then assured and promised us that the parcel would be delivered the next day with no problems. It get's to 1pm the next day, and my parcel still hadn't left the depot. I wen't on live chat to speak to someone to explain what had happened and that I had been told I would receive it today. The customer service person just told he would re-arrange for it to be delivered tomorrow. I declined and explained that I had been told I would receive my package today so he informed the depot. I then followed up by saying I would be making a complaint if I didn't receive it today and he ended the chat immediately. I then wen't back onto a live chat an hour later, where I got told my package would be delivered. The delivery did not leave the depot, and has not been delivered. The customer service was poor and they are yet to deliver my order which is very important. They did not stick to their word, and they keep failing to deliver the parcel. Absolutely unacceptable.”

Yodel 1 star review on 12th January 2021

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Posted 5 years ago

“driver said he put thought letter box driver said he put thought letter box! a box with 10 clothes, by the letter box???!!! he is a magician, the yodel says that this is true, very ridiculous it's been 6 days of a lot of headache, and no decent answer about my parcel, I was waiting all day at home, I just received the notification your parcel was delivered?!?!? where?”

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Posted 5 years ago

“Well what went wrong. Tracking states delivered. Well it is delivered, where is it? I have a large laminated sign on my post box that clearly states in red, if not in, redeliver, do not under any circumstances leave parcel unattended or with a neighbour. I have 6ft locked gates after the post box so that no one can get to my door. Open driveway onto a busy road. I was not in and away overnight. The parcel had been in the system for a whole week with no sign of it being delivered and after contacting the sender several time just told to be patient. Well I have been patient. No parcel but delivered..I wonder if the parcel was invisible? How does one convince the sender that I don't have the goods?”

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Posted 5 years ago

“Parcel delivered with packaging obviously damaged and 20kg bag of bird seed missing . Obvious to driver that was an issue but still left it in my porch contrary to company policy . When I eventually got a reply they told me to contact the supplier of missing items”

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Posted 5 years ago

“Received text advising my parcel was delivered...problem is it hasnt. Both myself and the wife are at home and we got nothing. Speaking to an agent i was asked to check with my neighbours...did i order it for my neighbour or are the drivers so ***** lazy that cant knock on the door? I have however asked the neighbours and nothing was delivered to them. If only i knew that Yodelwould be used i would have never ordered from the merchant.”

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Posted 5 years ago

“Tracked my parcel, it did not arrive on the day stated, tracking said that there was nobody in and that they left a card. My wife and I were in all day, we live in a small cul-de-sac and can see all visitors coming and going. Nobody came to our door un-noticed, no card was left now I have had to arrange redelivery. My door is clearly numbered and easily seen from the road, Yodel's complaints system is a farce, get your act together.”

Helpful Report

Posted 5 years ago

Yodel is rated 1.1 based on 6,901 reviews