Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,017 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 7,017 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a collection slot. Sat by door and Yodel did not collect but on their tracking page said that they had called and collection not ready. Not true. So they drive past if they are in a hurry then fob you off. It wad a Covid test meant to be at the lab ASAP and paid for by the tax payers.”

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Posted 5 years ago

“Yodel stayed my parcel w delivered at a specific time, I did not have it, so checked cctv, they definitely didn't deliver it, read so many bad reviews about them and finally experienced it myself. Definitely say items are delivered when they aren't. Awful”

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Posted 5 years ago

“Poor service sat in all day for parcel. came to 7.55pm cant deliver. Terrible company for delivery. Day wasted sitting In for delivery”

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Posted 5 years ago

“The lies they tell and there courier in plymouth foul mouthed local yokal what a joke of a company”

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Posted 5 years ago

“What a complete waste of time the tracking of your parcel is. No updates & no indication when (if ever) you will get your parcel Wake up Yodel, take a look at Amazon; that's how parcel tracking should be done.”

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Posted 5 years ago

“Don’t use the drivers don’t carry mobiles and they can’t find addresses either”

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Posted 5 years ago

“Stayed home all day to wait for the kids new mattresses. Yodel claimed there was nobody home and sent my order back to the vendor. Useless”

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Posted 5 years ago

“Cant give a MINUS. Never update tracking info, until it's at your door. This courier seems to take far more time to collect & deliver. I sent 2x parcels to same address to TEST THEM. They took 5 days, Royal mail took 2days. Why do sellers use them ?????”

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Posted 5 years ago

“Would have given zero but didn't have the option. Told me 2 mobiles delivered but I only got one,why do virgin use these incompetent couriers.”

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Posted 5 years ago

“2 weeks later Yodel keep asking to look around my house for the parcel. I contacted them via chat, alway told me “ allow 24h for further investigation “ Luckily the shop resent my order, and I will receive tomorrow. It seems the parcel was delivered 25 miles away from my home, but Yodel didn’t help. Ridiculous services”

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Posted 5 years ago

“the driver keeps leaving the parcel on the ground floor by the main entrance in the block of flats. seriously? is that driver retarded or what? the worst delivery company I have dealt with.”

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Posted 5 years ago

“They are late with deliveries, have missed returns collections and once tried to deliver an item and didn't know how to open a gate and just drove off. Surprisingly dreadful in comparison to other delivery companies.”

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Posted 5 years ago

“two of my parcels have ever been missed placed or not sent to me. worst experience ever.”

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Posted 5 years ago

“If they were judged on the amount of broken promises and lies told, the service would be world class, day off work, no delivery message says cannot access property, I live on main road, customer service say will be out the next day as priority delivery, not even on delivery run, told manager will call no call, told to wait a few hours but no call, inept and a total mess, goods being declined and refund requested”

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Posted 5 years ago

“What a shower of s*#t!! Parcel not delivered, gps tracking information forged ( Yodel admitted this ), “driver interview” not carried out because driver had a “ family emergency” the next day ( I think that means fired???), but yodel still won’t admit the parcel is missing because the gps says it’s been delivered. Comment accompanying gps data say “delivered through letterbox”?? ( package contained a pair of size 10 work boots??). Basically Yodel don’t give a s*&t!! The customer service is absolutely rubbish and their website just runs you round in circles. This is a company that really should fail!!”

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Posted 5 years ago

“Useless. Can never find my property. No other delivery companies have this issue.”

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Posted 5 years ago

“Delivered on time, friendly delivery driver. Would use again.”

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Posted 5 years ago

“Terrible customer experience! My parcel was never delivered despite the Yodel tracking system saying that the delivery was attempted 3 times and calling cards were left in the mail. I work from home full-time and no one attempted delivery from Yodel in the past 3 days and no calling cards were left. When I called them and explained this to the woman from their customer service she recited the same thing I told her based on the tracking system without offering any solution, declined my request to escalate the issue and simply hung up. So rude and unprofessional! She should be fired and the liar-driver too. They basically don't do what they are supposed to do.”

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Posted 5 years ago

“Had parcel delivered to me I never even ordered , nonsense of a firm and they addressed my email in guys name to me who had it ordered to my address in error. Am trying to get parcel back to them or him if he's lucky but they are robotic and not brightest button in box , Royal Mail far better RTS etc .Honesty is best policy but their customer service is joke 2 or 3 ending chat , eventually 1 was helpful lets see if parcel is picked up ?”

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Posted 5 years ago

“They are not able to accept that they made a mistake. My parcel was delivered to the wrong address. Because I did receive an email saying that it was delivered and I didn't get the parcel. No one rand my bell and no one left the calling card saying that they left it with the neighbour. When I contacted web chat they said that Laura signed for it. And there is NO LAURA in my building, which means they DID deliver it to the wrong address! Web chat assistant said that she will pass my email to someone else to investigate and after that I got an email from them saying that they delivered it to the right address to the female in her 30-s. The email sent with a note that I am unable to reply to it and need to contact the web chat again! I DID NOT RECEIVE THE PARCEL ON THAT DAY! And I was at home all day. That means they did give it to someone else at the wrong address! Because there are no more women live in my building! And they keep gaslighting me saying we have proof that they did deliver it to the right address and I can't even reply to them. ! Someone brought my parcel in the end and put it on my porch, BUT that person could have just kept it and horrible Yodel wouldn't even believe me. They believe the driver who left it at the wrong address and lied saying that he gave it to me at EXACTLY correct address. DO NOT USE YODEL! They will lose your paecel and blame you for it and gaslight you saying that they did deliver it to you. And you will not be even able to reply to their emails. Horrible customer service. I will never use then ever again. Even though I received my parcel in the end, the way they handle customer service is unacceptable. That Laura could have kept my parcel and I would lose my money and never get it back. So no thank you, no more Yodel for me.”

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Posted 5 years ago

Yodel is rated 1.1 based on 7,017 reviews