“Say they've not received it from the selling after he confirmed it had been sent, 14 days later still waiting. You can't even speak to anyone cos the automated service just cuts you off. I will never buy off any seller using these as couriers!”
“Failed to deliver parcel on 2 consecutive days, as I checked the App and was the next drop off it went straight to "sorry we missed you" and have left a card.
For this to happen twice just proves that this company is twice as bad as first thought.
After 5 or 6 web chats and even a call to a human being to find out what had happened no one seemed to care and my parcel ended up being sent back to retailer.
Yodel must be the worst delivery firm in Britain,”
“Absolute useless company. Have attempted 15 deliverys to my address. Have spend hours talking via chat and still have no parcel. This isn't the 1st time. Last time they sent parcel back to sender. The driver is absolutely incompetent in bn27 area.”
“disgusting service.
continued to say they missed us but nobody ever turned up. had to re arrange delivery several times and each time someone had to be there to sign for the parcel taking my time off work.
it would have been easier and cheaper if i went into town to collect this item from a shop.
they have made no effort to contact me and as i try to call them their number is a premium rate number and only option is to speak to a answer machine not giving any usefull information.
i would avoid this delivery company this is not the first time this has happened as in the summer the kept failing to deliver a BBQ we ordered and in the end had to go collect it from the depot again easier and cheaper if i just went to B and Q”
“Parcel went missing, said they'd posted it through my mailbox but was to big to fit through the door. Absolutely disgusted with the service I have received and will never willingly use yodel again.”
“Worst experience ever!
Worst experience ever!! The parcel was marked as delivered. We were inside the house and never heard the driver or received any note about it. I complained and they sent an email saying the following 'The driver had confirmed that the parcel was delivered to the correct address and it was left at the front porch. The satellite navigation also supports the delivery. I would request you to please check the surrounding areas and with family members.'
1- After two days of knocking on all the neighbour's doors, the parcel was delivered to Nr 15 and we are Nr 17. Clearly the drivers don't know how to read house numbers, they don't really care or it was too late for dinner at 19:48 and they were in a rush to go home.
2- During Covid, they ask me to check the surrounding areas searching for the parcel!!?!?! We live in an elderly area (+70 years old). Does Yodel think this is a safe delivery protocol?
They clearly live in Coocooland sending that email!
3- My recommendation is to AVOID AT ALL COST!
Any delivery service has to know the area to be successful. I am impressed by Royal Mail postmen that go the extra mile and I never had a parcel missing.
Good luck if you go with this Yodel Service... I would give them 0 star but unfortunately it is not possible...”
“The driver did not want to go far with my parcel. No text. So they forced the parcel through the too small letter box and broke and destroyed the area surrounding. The parcel was stuck in the square part on the floor.”
“Yodel said they tried to deliver twice, missed me and left a card both times.
They lied. My office was open, the receptionist was there - no Yodel, no card.
Tear Yodel down. They. Are. A. Joke.”
“First of all, I would like to mention that I have never had a good experience with Yodel. In this instance, no attempt made to deliver my parcel - I stood outside and the van whizzed past me. An email was received 5 minutes later to say that an attempt had been made. Customer service is also unsatisfactory. I ended up telling Yodel to send my parcel back to the supplier (fingers crossed they can manage to make that delivery). All in all, companies should use a competent delivery service!”
“Rubbish service 'unable to locate property' well actually I used their tracker and was stood outside when the van went past at 50 MPH - I was even shining a torch any the driver (yes it was 7PM) - no attempt to deliver and any company using them should change courier.”
“Agree with previous reviews. £120 case of wine delivered to back porch...I don’t have a porch and was at home at time of delivery with a door bell which rings in every room. Yodel have continued to lie ...telling me the driver would come to my house and then told they hadn’t said any such thing. Promised a manager would ring..didn’t. Naked wines have asked for the driver to be interviewed..part of their process only to be told “due to unforeseen circumstances” the driver couldn’t be interviewed. A delivery driver yesterday from Yodel said he’d paid out £5000 for lost items.....? Why do I not believe him... Sorry but the expression “liars and thieves” comes to mind”
“Poor customer service, still have not received 3 of my parcels and does not looking like I'm going to.
Even after specifically asking them not to leave anything outside.
Not even a note left, not that they would have needed it because I have been home for the past month+”
“First ‘attempt’ of delivery labelled - ‘unable to gain access’; complete rubbish because our porch door was wide open. Tracking located to a street parallel to ours, but not our street. For the second ‘attempt’ at delivery, I followed the progress of the driver’s round on Tracking. I stood outside the house and waved as van drove past. Driver stopped 20yards up the street and told me he couldn’t get to my parcel because it was at the back of his van. He said he would come back. Three hours later not come back. Both attempts reported to merchant I am buying from, who got in contact with Yodel. Merchant needs to find a more reliable delivery service.”
“Parcel delivered to wrong address
Was told they would retrieve parcel and deliver to me then told it’s up to me to get in touch with the sender
But it says parcel delivered to me which is a lie so I will never get my parcel as they keep changing what they will be doing”
“I am speechless at how awful Yodel is. I see all these “invited” positive reviews on here. I guess inviting friends to give good reviews is easier than actually delivering parcels or trying to listen to your customer on the phone and actually help them get their parcel. After 4 “failed” deliveries for which I was home and Yodel never showed up and no calling card was left, and 6 calls to their so-called customer service (where they either hang up on you or sigh at you while repeating the same script lines about error scans and they’re not listening at all): I still don’t have my parcel and have no hope of receiving it. Do NOT order from websites that use Yodel as their delivery service. All the other delivery services (DPD, Hermes, TNT, Amazon) are able to deliver and have responsive customer services that actually help you get your parcel.
See photo for their so-called tracking. Like many people we have been home
24/7 for weeks and no one ever came to attempt delivery. No card was left. Nothing.”
“Lost my order twice, their website is never updated in time always after the fact. If given the choice I would not use Yodel for anything, a badly run company.”
