Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,906 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,906 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only reason I’m giving 1 star is because I have to. An absolute disappointment of a company who fail to do the minimum of what a delivery service should... DELIVER! Why reputable companies use them I do not know! After going back and forth and expecting a delivery everyday they have now told me they have lost the parcel! They also lied and said they tried to deliver and left a note. No note and if they tried to deliver it they must have had my parcel surely.”

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Posted 5 years ago

“Yodel are the worst delivery service out there. I beg of anyone ever to use this company.”

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Posted 5 years ago

“Told me it had been delivered at 1400hr but there was nothing and I have been in the house all day expecting the parcel. Unbelievable that people still use this company. This is not the first time Yodel have lost a parcel for me and I suspect it won't be the last if cheapskates insist on using this dire method of delivery.”

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Posted 5 years ago

“never came back to deliver my parcel leftno calling card”

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Posted 5 years ago

“Normally I rather write good or nothing. But todays bad experience was not the first with Yodel. I was expecting an important delivery. I even took a day off from work just to make sure I will be at home to receive the package which was due to arrive between 17:47-19:47. Than at 18:22 I received an email while sitting in my living room, saying that the driver tried to deliver the parcel but I was not home. Noone ever rang the bell, kmock the door or phoned me for guidance. Clearly the driver just ignored to deliver my parcel. When trying to contac customer support to complain and offer that I go and collect the package myself as it is important, I felt the support staff ignorant as well. I felt absolutely let down. And again it is not the first time I had issue with Yodel. Worst service I ever received from delivery companies.”

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Posted 5 years ago

“Lost? or stolen parcel! If there is zero I will give zero. A huge parcel was posted to me I have used Collect plus for about 5 years and no parcel got missing but Yodel delivering the parcel this time since October 1st My parcel contains bag, shoes and clothes as Christmas gift. Tracking shows misrouted and redirected until there was no movement inside their sorting hub. I made a lot of calls, chats and emails where most of the customer service are not very helpful. Now they said the parcel got lost and I have to claim. Not all parcel are replaceable of their claim! I have entrusted my parcel but they fail to deliver it securely. No one can explain to me how a huge parcel got lost in their care unless someone got interest on it! As they can't explain how it got lost I said it is not lost it was stolen! As parcel that huge will not walk on its own! Very disappointing and very upsetting. Better get a reputable and reliable courier.”

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Posted 5 years ago

“Parcel tracked 4th January and apparently was in depot and announced that it would be delivered on the 5th No sign of any delivery driver in 5th On 6th January checked to find it had been delivered and signed for by someone with initials JS!!! at 1350hrs- no one in the household or any of the 4 other houses in the street has those initials or took delivery. Complained and learned via the robotic answer service that it had been signed for at that time and SatNav confirmed driver in right location at this time. Took this one stage further using live chat system and learned that it had now been delivered on the 2nd at 0937hrs but NOT signed for because of COVID-19 restrictions?!!! Checked with neighbours again - no one has taken it in Amazingly they will investigate internally by interviewing the driver!!!!! and get back to me via email within 24hrs So they’ve given me 2 different dates & times for when it was delivered despite it not being in the depot until the 4th yet delivered on 2nd but not signed for OR delivered on the 5th AND signed for So where is my parcel and what recourse do I have to get it??? Not filled with confidence”

Helpful Report

Posted 5 years ago

“Take it from me I would never use this service. They have tried to deliver something to a normal Edinburgh city address more than five times and failed they are now trying for a sixth time but I have no confidence that they will do so. They have criss-cross this address several times today according to the tracker and are now more than a mile away from the address and no nearer to delivering it I do not know how their delivery system works or how they prioritise parcels but the sixth attempt I suspect will also fail.”

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Posted 5 years ago

“Would not have gave any stars if I could have, yodel cancelled my delivery after displaying it had been delivered,then saying it was due to the weather they couldn't deliver I stay less than 15 miles from where there depots are and the weather is fine, not the first time I've had problems with this pathetic company”

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Posted 5 years ago

“The agent said he had delivered my parcel to find now parcel had been delivered at all! I waited in all day for nothing. Now requesting a refund from Amazon.”

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Posted 5 years ago

“Made no attempt to deliver said we weren’t in the house at the time we were. No green slip left and “no access was available to the property” even though there is plenty.”

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Posted 5 years ago

“ABSOLUTE SHAM OF A COMPANY. If you can avoid, do AT ALL COSTS. We ordered an expensive TV unit before Christmas and was told it'd arrive on the 31st, they failed to deliver and said it'd be delivered today. I've been in all day and no one has turned up once again. Absolute sham of a company and do not trust their tracking because it's a load of ****. Avoid at all costs.”

Helpful Report

Posted 5 years ago

“Blatant lies. We are on covid lockdown, 5 people constantly around the house: how can nobody hear the door and more importantly, where is this invisible card you have left? Just blatant lies. There was no attempted delivery.”

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Posted 5 years ago

“Lied about delivery, even said I signed for it, a useless company who treat customers like morons, why do businesses use them? Because they're cheap and bid on price only.”

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Posted 5 years ago

“I am very disappointed! They said they were unable to deliver my parcel 3 times..... A very big lie. I was at home and no one came. No card left, no courier on cctv at those days and times. Very very bad.”

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Posted 5 years ago

“Never delivered tracking info incorrect. If I could give no star I would”

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Posted 5 years ago

“Yodel has apparently delivered 3 times a parcel but there were any card left. There is staff 24/7 in the building who can collect parcels. When I realized it I contacted customer service on the webchat kindly they promised me to deliver again for the 4th time as it was 23rd of December I asked to add to ring the office bell if none was st home. Ageing the driver said he left a card...no card has been founded. I called them again spoke with a webchat I was very angry as it was a Christmas present. Gas been promise it will be delivered again on the 28th of December...I have been the whole day at home and yodel decide to send my parcel back to the supplier. How can the driver won't find a place where I receive parcels nearly every day without any problem? Where are staff 24/7 who can collect parcels even if I'm not st home!! Very bad and poor service!!! Drivers with bad attitude and not thinking to customers!!!”

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Posted 5 years ago

“Waiting for a parcel delivery only to find it's been delivered and handed to customer, me, on 31.12.20. Person who signed for it is called Simon. Not me. only 12 houses in my street and no one called Simon. Yodel not interested cos its been delivered. Rubbish delivery company.”

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Posted 5 years ago

“4 times Iv had a parcel send out by virgin and still not received it because of yodel they need to be investigated!!”

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Posted 5 years ago

“Useless company. I am waiting for my virgin media quickstart package to arrive. It was supposed to arrive December 31st - tracking says it hasn't even left the Northampton depot, customer service told me it has been delivered - nobody can tell me where it is. Looking forward to Monday when I have to explain to my employer why I can't log in to work from home!”

Helpful Report

Posted 5 years ago

Yodel is rated 1.1 based on 6,906 reviews