“Again, my review is the same as the rest. Was at home sitting by the window when I received an email saying my package was delivered.
No one rang my bell, no package left outside my door. These drivers are thiefs.
Customèr Service is atrocious, no way to speak to anyone by phone. I had to speak to an automated type in system.
They are still not accepting responsibility stating that the package was left at my door. Please, please dont ever use these thiefs.”
“Bunch of cowboys. Been told they couldn't deliver as nobody was in. We have 4 adults in the house and 2 dogs that bark as soon as somebody steps foot on the gravel drive. What are the delivery drivers, NINJA'S! Blatant lies. They will try again tomorrow. Cant wait to hear there excuse.”
“They lied last week, saying they couldn’t gain access to the 24 hour garage I’d used as my collect plus store, today my tracking information has been saying since 11AM there was one more delivery before mine, it’s now almost 5pm!!!! Anytime I’ve been sent something via yodel there has been a problem, this company is an actual disgrace and should be stripped of its right to operate as a courier company abs don’t get me started on the appalling customer service, would love to have given minus stars!!!!”
“At home waiting a whole day for delivery. They did not find our house on the map which anyone could find using our address on Google Maps. I could actually see the delivery guy a block away on the map in the app, just to turn off the other direction. When contacting the support they claimed the driver left a note which of course is a blatant lie. They then suggested to try again the next day but had no response to how that would work since they could not find it the day before. Tried to suggest giving them my phone number so the driver could call if he got lost again, but was told the drivers did not have mobile phones!”
“I was told my parcel had been delivered to me on the 26th Nov. The signature they sent me for proof of delivery is a joke. I have a camera that videos everyone who comes to my door. I had no delivery’s that day. I am an 80 year old so don’t go out. I will be taking this further as something is very suspicious.”
“Absolutely criminal on the 27 of October they said delivered it was not phoned help absolutely criminal again no after 7 phone calls they admitted that their driver was not in my area for delivery by his vehicle tracking he lied saying he left on the porch I don't have a porch still waiting for recompense from this organisation which is bordering on criminal behaviour yesterday another parcel said was delivered it was not again the same lies
Still waiting delivery they are the most disgraceful lying c
Courier service in Britain absolute lying untrust worthy organisation”
“Yodel is awful. They returned my package back to sender claiming they couldn’t get access to address. But the address was a click and collect at a petrol station! Apparently they tried to deliver to the petrol station after working hours on a Sunday, Instead of dropping it at collection point on Monday as scheduled! Then my items which would have been Christmas presents were sent back to warehouse! What a disaster because when I tried to reorder they were out of stock!”
“Yodel really need investigating by the police because someone is making a lot of money on undelivered parcels, and the grief it puts people through is unreal , they are the most corrupt thieving company you could ever find , please please avoid these people at all costs , they have just cost me £40 on a parcel they said they delivered when they hadn't , they alter there tracking to suit saying its been delivered, and you can't contest this , thus getting away with it.”
“Absolutely horrible company, the delivery window that they provide you is not honoured, the drivers never shows up and their support team doesn't even know how to update you on the status of your parcel”
“Terrible company can’t understand why so many large companies use them
Tracked my parcel to my address then saw the driver pull up didn’t press to let him in so I quickly opened the gate and he just drive off without even leaving a card never even waited 1 minute the customer help line is just as bad will never use them again”
“Terrible service waited in all day to find a card behind my door saying left with neighbour, after checking around a few doors there was no parcel. I was in the living room & there certainly wasn’t a knock at my door. I’ve rearranged for Monday so will see if it arrives. Also called drivers number numerous times & not able to connect.”
“An appalling service awaiting for parcel tracking minus emailed company reply lost in depot question time told to get in touch with the seller would never recommend this company to anyone.”
“No delivery, no calling card, no answer on mobile phone to speak to courier as indicated in the email stating no answer calling card left please call this number.
Terrible service from the delivery driver and customer on line service. Why does Nespresso use such an inadequate delivery company.”
“Yet another case of saying items delivered but not was in the house on the day nothing was delivered is the company completely run by criminals as obviously the stuff is getting stolen”
“Rubbish.
Rubbish.. saying they made 2 attempts.. third attempt the driver looked at the building and me stood on the door and was ready to pull off until I told him it was my parcel. Sped down our street breaking the speed limit and speed off. Dangerous”
“Don't waste your time with this company. Absolutely 100% useless. Say they delivered your parcel and say resident has signed for it when they haven't.”
“If I could leave no stars I would. Supposed to have delivered my new new router on Thursday, apparently it was left in my front porch when I dont even have one, no card left either, customer service are a complete waste of time, DO NOT RECOMMEND”
“Would give this “company” minus stars if possible! They tried to deliver the parcel to my neighbour across the road as the driver went to the wrong house, neighbour told them we were almost opposite him. Never received the parcel and we are in all the time due to shielding. Yodel takes no responsibility and say the geotracking says it’s been delivered and was left on our doorstep. Which of course the geotracking would say that as my neighbours house is the same postcode due to us living in a country lane. No photographic proof of our “doorstep” either. Terribly poor customer service, person on the phone more or less said tough luck. We will be checking which delivery firm is used for all further purchases in the future and if it’s Yodel, then we will not buy from anyone who uses Yodel. We have journalists in the family who will spread the word about this awful delivery company and along with their dreadful customer service.”
