Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,017 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 7,017 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My parcels are being left in the pouring rain and its not good enough they just take a picture of it on the door step and run off”

Helpful Report

Posted 5 years ago

“Parcel gone missing. No sign of it. And Yodel unable to provide any evidence of delivery other than that their GPS shows that the driver was here. No note. No parcel. 28 days passed, so then you're out of their dispute period. Gets wiped from the system. End. Wasted precious time on webchat, only for it nto to be followed up. tried again next day, "customer service" said they couldn't even find my parcel and the tracking info was wrong. It was the same info I provided the day before! Tried a new webchat...low and behold they found it. Then just said nothing we can do, 28 days has passed, kindly do one, sir. Not to mention that the webchat doesn't work properly on mobile as the icons for cookies and webchat (ironically) cover up the send and attach buttons. Well done.”

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Posted 5 years ago

“Received package which had been cleverly tampered with. As a result I received an empty box - but had no joy getting any compensation from them. Always double check items received from these guys - I learnt the hard way..”

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Posted 5 years ago

“My parcel is missing and no one knows what happened. Tracking number says it has been delivered but this is wrong.”

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Posted 5 years ago

“I will now purposely not order from any company that uses yodel! The delivery driver knocked and opened my front door. He poked his head in and then quickly closed the door when he saw me through the crack of the door. Pregnant with two children at home we were all very shocked that a stranger had attempted to enter our home!! We looked back on the cameras and not only did he open our front door he chucked our parcel on the doorstep before doing so! Living in a very quiet village I never thought I would have to keep my door locked during the day to avoid delivery drivers letting themselves in! Online chat were absolutely diabolical and could do nothing more than ‘have a word with the driver’ and apologise for the ‘inconvenience’! Absolutely awful”

Helpful Report

Posted 5 years ago

“Put a card in my letter box simple wrote BIN ! Only problem was the bin was out for waste collection day contract eBay seller who’s as thick as yodel both say it’s been delivered!!! Hopefully eBay will refund me .”

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Posted 5 years ago

“unfortunately, there is no ZERO star... do not spend your time and money. worst company ever...”

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Posted 5 years ago

“Why this company still exists ? Drivers are too lazy to get out of the car and look for an address, so its easierto say unable to find property ( i live on the main street ) then when i contacted Yodel they want redeliver fresh flowers next day what kinda idiots work there”

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Posted 5 years ago

“Sadly I cant give lass than 1 star. I returned a coat using Yodel, it was £112. Yodel lost it, I have sent proof of collection, no signature from the coat company who didn't receive it. Yodel wanted my bank statement to prove I bought it even though I sent the order / payment proof, as if I would send them my bank statement, data protection etc ! After days of emails, phone calls, Yodel offered £24 refund, don't ask how or why they came up with that amount. Of course I will take this up with Trading Standards.”

Helpful Report

Posted 5 years ago

“Dodgy company with dodgy drivers. They’re thieves. Drivers mark the parcels as delivered and signed but they won’t give it to you. Rubbish customer service, they change their story everytime you call them”

Helpful Report

Posted 5 years ago

“Message on tracking that driver had called and left a note- HE DIDN'T, made a new date to get it delivered , in all day no parcel, then updated tracking that it was delivered--- LIES. Would not recommend this company to anyone, in fact would advise NOT to use.”

Helpful Report

Posted 5 years ago

“Tracking number keeps saying they cannot locate our address and ask to get in touch. There's a driver's number in the message for texts and calls. Tried it a couple of times, goes in the voicemail. Texts aren't returned. Tried again the next day, it's the "boss" who's been contracted to do the deliveries on Yodel's behalf. Apparently, he knows the address well (a few businesses here) and one of his drivers will deliver tomorrow. Sadly, this is the last time I've heard from him or "his drivers". Looking through the tracking history, the parcel has been further marked as unknown address and finally that customer chose collection from the depot. Wait, what? Clearly, the drivers have control of what codes they scan in to the system and choose to put all the responsibility on the receiving customer. I've never asked to keep the parcel at the depot. Matter of fact I've been expecting it for a few days in a row, including a Saturday. Not my first time with Yodel, and cetainly not the last. Wish I had control over who my suppliers choose to use as I'd ban Yodel from entering the estate plain and simple. Probably the most useless courier out there today.”

Helpful Report

Posted 5 years ago

“Said they delivered. But I have nothing. Don't use this company. Hope they go bust.”

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Posted 5 years ago

“Dreadful Customer service you can't get hold of anyone even on the web chat. Waited all day for my arranged Saturday delivery and it didn't come. Absolutely useless company had to put one star because they dont do minus stars.”

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Posted 5 years ago

“Shocking service. Tracking not updated. Parcel left on my doorstep which is not safe. Luckily I was in and saw a person walk past a window with a parcel so checked my doorstep. Driver already in his van about 6 meters away. Tracking then updated and stated parcel had been handed over to me. How could I make a claim if it was stolen and the driver has a different version of events. Shocking.”

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Posted 5 years ago

“They never even delivered my parcel they left it by my main door communal door so anyone could have had it it was a birthday present too for my son with special needs”

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Posted 5 years ago

“I ordered goods from vax and received invoice which said it would be delivered before 20/01/21.When tracked parcel on yodel it said to be delivered on 21st. Stayed in all day but no sign of nigel the courier.At 9.30 looked at the tracker which said it had been delivered. I will have to get down to depot as customer service is hopeless. I have been in touch with vendor.”

Helpful Report

Posted 5 years ago

“I have had yodel a couple of times now always from eBay parcels never show up on time and they never tell you the truth as to why saying they tried and no one was there or no access to the property I live on a main road with a none gated driveway so avoid using them wherever possible would give zero stars if that were an option”

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Posted 5 years ago

“My delivery never came, but yodel insisted it was delivered! Then I've raised the issue, on a yodel live chat man admitted that driver didn't come even close to my property, but in the end they still insisted it was delivered! Wourse delivery company ever!”

Helpful Report

Posted 5 years ago

“Said my parcel was delivered which it wasnt also said i signed with it with my initials which i never do always sign with my full name, my neighbour has cctv so will be asking for a copy of it”

Helpful Report

Posted 5 years ago

Yodel is rated 1.1 based on 7,017 reviews