Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,906 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,906 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Deliveries have gone missing, and yet drivers mark them as delivered. Total nonsense, Yodel. Filing a complaint is just a waste of time, and nothing is being done about it. How much longer are they going to be allowed to trade? And why are they allowed to get away with it???”

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Posted 5 years ago

“Waited in 4 different times for delivery . Failed each time with different excuse !! Difficult to contact & did not resolve problem . Would never use their service again. Avoid at all costs . Constantly lie & still have not received parcel”

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Posted 5 years ago

“Missing parcels and customer service is useless”

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Posted 5 years ago

“The driver and his stupid actions and bad attitude.”

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Posted 5 years ago

“How are Yodel still in business??? Not really one to complain much. But this one got Tom me quite a bit. I ordered an Xbox series x for very which arrived at yodel’s Northampton depot Friday 18th December. Around 8:30am. It sat their for 4 days. During these 4 days of hell, I spent going back and fourth with their very unhelpful webchat team. Speaking to the 3/4 times a day each as unhelpful as the next. Might I add why does it take everyone of your webchat ‘employees’ 5 or so minutes to spew out such generic responses?? I’d literally give my shipping address. Wait 3 minutes. Just to be told... “thank you for confirming your shipping address. I’ll look into this for you. It’s ridiculous. This whole company is about as useful as a Nokia phone case. It’s impossible to speak to a real person. Not that it’s help anyways but I guess it’s better than the same robot monotonous replies the webchat give. I was told that their had been some sort of priority put on my parcel so the depot could update them. Something of the sort. My case was put under an ‘investigation’. I get an email back saying, a driver had been interviewed and that the outcome was that my parcel “WILL” be redelivered “today” (Monday 21st). Firstly, I had no update on any driver, as my parcel had never been out for delivery. Secondly, it can’t be “redelivered” if it was never delivered once already. Or no delivery had been attempted. Lies from top to bottom. Anyway, Tuesday 22nd December I was out out of my misery. The cherry on the cake. 8:19am my parcel was finally loaded onto a van in Northampton. Literally at 8:20 it’s loaded off. They’ve only gone and damaged my parcel that I’ve been trying to wrestle from them for the better part of a week. Now its getting sent back to Very for a refund. As the Xbox series x is nearly impossible to buy. Thanks Yodel”

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Posted 5 years ago

“Arranged a collection with Very for a bulky item. Was told I could track the item with yodel. Two days in a row the message said a collection had been attempted even though I was waiting in for them and no one had knocked the door. The live chat people tell blatant lies and fob you off and although they speak English they don’t seem to understand what you’re saying. The last one I spoke to cut me off mid way through a conversation. Shocking from customer service department! In the end the kind man in my local newsagents let me drop it off there. Hopefully it makes it back safely. I understand they are busy but why say you’ll collect something when you can’t. Just give a date when you can pick it up then people’s expectations are managed. As others have said I will avoid ordering from companies who use yodel in future.”

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Posted 5 years ago

“Being a delivery service they have drivers that cannot read, understand or deliver to a correct address and a customer service department that could never understand or possibly resolve a complaint, an absolute embarrassment to delivery companies everywhere, I will never use their services or purchase from a company that uses their services”

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Posted 5 years ago

“TERRIBLE SERVICE. BEEN ON PHONE OVER AN HOUR AND GOT NOWHERE”

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Posted 5 years ago

“Terrible service yet again from yodel so many bad reviews on here paid for sign on delivery nope did not happen and xmas presents lost again”

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Posted 5 years ago

“Delivery man knocks on door. I ask him to stand back and to please put my parcel on the door mat. He threw it past me into my house and it bounced off the floor. When I complained he asked aggressively "What's your problem ?" and stormed off. Wonderful advert for Yodel. Please don't use them if at all possible.”

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Posted 5 years ago

“No parcel and rung them 100 times! Kept saying what it was loudly so my daughter heard what it was so ruined her Xmas surprise. Chased for the parcel which should have been signed for but have no pod for it just says tracker puts him on my street so now I have no money no present absolutely destroyed my child’s Xmas thank Yodel! Stay away from them at all costs!”

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Posted 5 years ago

“Excellent service from Yodel,3 day delivery time to Cornwall...amazing at this busy time of year.....Royal Mail took 3 weeks to deliver to the same address ! The tracking was very good & informative....would use again in the future”

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Posted 5 years ago

“If you would like to actually get your parcel, this is not the company to use. If you buy something that is to be delivered by them, I hate to tell you but you aren't going to get it. What you will get is terrible customer service. Nice to see they are consistent in this area.”

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Posted 5 years ago

“Thief delivery driver. Took to store, scanned it in then took back to his van. Thankfully there was two witnesses and CCTV so hopefully the scumbag gets caught. However this was an Xmas present and now won't be here on time.”

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Posted 5 years ago

“Lost??? Or stolen parcel!!! If there is zero I will give zero. A huge parcel was posted to me I have used Collect plus but Yodel delivering the parcel this time. My parcel contains bag, shoes and clothes as Christmas gift. Tracking shows misrouted and redirected until there was no movement inside there sorting hub. I made a lot of calls, chats and emails where most of the customer service are not very helpful. Now they said the parcel got lost and I have to claim. Not all parcel are replaceable of their claim! I have entrusted my parcel but they fail to deliver it securely. No one can explain to me how a huge parcel got lost in their care unless someone got interest on it! As they can't explain how it got lost I said it is not lost it was stolen! As parcel that huge will not walk on its own! Very disappointing and very upsetting. Better get a reputable and reliable courier.”

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Posted 5 years ago

“Tracking was brill up to the time came up delivered but not delivered to me the parcel was clearly addressed to me No 19 The incompetent idiot left it out the back at No 12 with a card thro the door although was said needed signed for . The honest lady at 12 came to me confused as to why it was left with her . I contacted customer service 3 times at YODEL With no success in fact I was cut off mid conversation on the third time .”

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Posted 5 years ago

“Had an issue with the package, but Yodel didn't bother to message or email, just sat on it until I fortunately tracked it. Then they sent the package to Hatfield where they have now apparently lost it (to be kind to them).”

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Posted 5 years ago

“I've had 3 emails to say there was attempted delivery. Not true I'm home all the time. When I contacted chat customer support they tell me address doesnt match my phone number or email address. When I ask where are they attempting to deliver to- they say they can't tell me but it's definitely not where I am...but I am home!!! WORST COMPANY EVER”

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Posted 5 years ago

“absolutely THE WORST delivery service and customer service ever! please avoid if you don't want a stressful process just to receive your item or order. I ordered from Missy Empire twice and both times being delivered by yodel - NEVER AGAIN! I will not order from Missy Empire just to avoid these guys. All Companies should start listing their delivery partners on their sites so customers are informed before making a decision on whether to order from them or not. it is dishonest an unethical especially when you are aware how awful their service is! just because they provide a cheap service does not mean it will be a quality service. YODEL please stop trading.”

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Posted 5 years ago

“Yodel is the worst delivery so far they never delivered my parcel and yet the tracking is showing delivered very annoying”

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Posted 5 years ago

Yodel is rated 1.1 based on 6,906 reviews