Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,901 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,901 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wouldn’t even give this company a one star absolute waste of space! Bloody Santa delivers parcels better than this!”

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Posted 5 years ago

“Delivery driver drove straight past my house. They then proceeded to say they couldn’t find the property when I could see the van from the window. Have now updated to deliver tomorrow, fingers crossed they will be bothered to look for the house this time.”

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Posted 5 years ago

“Email from them saying they were unable to deliver as no reply, card left. No card in all day.”

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Posted 5 years ago

“Poor service & compounded by their failure to act upon a dismal delivery service . Failed to act with any profesionalism as a serious courier should.”

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Posted 5 years ago

“My heart sinks when I see that my package will be delivered by Yodel. They never deliver on the day they say they will and inevitable I will get an email to say that they attempted delivery but I was not in and a card was left. Home all the time and no card left. If this happened only once that would be fine - but it happens EVERY SINGLE TIME.”

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Posted 5 years ago

“Today: An email was received from them today to say a delivery was attempted and they had left a card. TOTALLY UNTRUE. We were in all day, errr tier 4 🤨, and no attempt was made for delivery nor any card left. This is not the 1st, 2nd, 3rd or 4th time this inept and useless company has failed to deliver.”

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Posted 5 years ago

“As all these reviews are saying....AVOID THIS COMPANY UF YOU CAN! They are totally unprofessional and their drivers are liars or thieves....possibly both. Rudest on line chat service ever. They just cut you off in mid chat.”

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Posted 5 years ago

“Lied to by the driver claiming to have delivered twice but when checked on tracker had been no way near us!”

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Posted 5 years ago

“never ever use Yodel they said they tried to deliver 3 times, utter lies, there is someone in 24/7, no cards left, I wonder why ? because they never even came . AVOID”

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Posted 5 years ago

“I ordered flowers and yodel said they delivered to a safe place the front porch I dont have a front porch and now the driver has said he went back and redelivered them so far from the truth Areana flowers refunded Next day another delivery I was home all day driver said no one home card left Most useless delivery company ever”

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Posted 5 years ago

“This is the worst company I have ever come across. They are a lying thieving company. I have had endless issues with them from not delivery my packages when they should, to drivers lying about delivering packages and claiming either they have or “I have not been in” when they tried. If you have a choice of who delivers your packages when purchasing, always avoid Yodel.”

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Posted 5 years ago

“Shocked to find my parcel is shown as delivered, and signed for in another county. I’ve not been anywhere due to being in Tier 4, so clearly, my parcel has been stolen by Yodel. How is this acceptable?”

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Posted 5 years ago

“Said they tried to deliver a parcel Christmas eve and never bothered turning up. Take some pride in you're work or at least don't lie.”

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Posted 5 years ago

“Had email to say parcel delivered and handed to resident (me). Obviously it wasn't. They did at least open an investigation when I contacted them only to be told a day later that the driver was traced to near my address. If he was down my street then clearly he/she struggled with the very difficult concept of matching the house number on the package with the number's on each house. I am not prepared to knock on every neighbour's door for their mistake. Fortunately eBay refunded me for money the product.”

Helpful Report

Posted 5 years ago

“Terrible service !!! 3 weeks and my parcel still not delivered!!! Shocking customer service. Incompetent staff at call centre! Not interested in helping. Just tell lies. Been waiting over 1 week for a phone call from a manager!!!”

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Posted 5 years ago

“Deliveries have gone missing, and yet drivers mark them as delivered. Total nonsense, Yodel. Filing a complaint is just a waste of time, and nothing is being done about it. How much longer are they going to be allowed to trade? And why are they allowed to get away with it???”

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Posted 5 years ago

“Waited in 4 different times for delivery . Failed each time with different excuse !! Difficult to contact & did not resolve problem . Would never use their service again. Avoid at all costs . Constantly lie & still have not received parcel”

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Posted 5 years ago

“Missing parcels and customer service is useless”

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Posted 5 years ago

“The driver and his stupid actions and bad attitude.”

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Posted 5 years ago

“How are Yodel still in business??? Not really one to complain much. But this one got Tom me quite a bit. I ordered an Xbox series x for very which arrived at yodel’s Northampton depot Friday 18th December. Around 8:30am. It sat their for 4 days. During these 4 days of hell, I spent going back and fourth with their very unhelpful webchat team. Speaking to the 3/4 times a day each as unhelpful as the next. Might I add why does it take everyone of your webchat ‘employees’ 5 or so minutes to spew out such generic responses?? I’d literally give my shipping address. Wait 3 minutes. Just to be told... “thank you for confirming your shipping address. I’ll look into this for you. It’s ridiculous. This whole company is about as useful as a Nokia phone case. It’s impossible to speak to a real person. Not that it’s help anyways but I guess it’s better than the same robot monotonous replies the webchat give. I was told that their had been some sort of priority put on my parcel so the depot could update them. Something of the sort. My case was put under an ‘investigation’. I get an email back saying, a driver had been interviewed and that the outcome was that my parcel “WILL” be redelivered “today” (Monday 21st). Firstly, I had no update on any driver, as my parcel had never been out for delivery. Secondly, it can’t be “redelivered” if it was never delivered once already. Or no delivery had been attempted. Lies from top to bottom. Anyway, Tuesday 22nd December I was out out of my misery. The cherry on the cake. 8:19am my parcel was finally loaded onto a van in Northampton. Literally at 8:20 it’s loaded off. They’ve only gone and damaged my parcel that I’ve been trying to wrestle from them for the better part of a week. Now its getting sent back to Very for a refund. As the Xbox series x is nearly impossible to buy. Thanks Yodel”

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Posted 5 years ago

Yodel is rated 1.1 based on 6,901 reviews