Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,027 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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1.1

Based on 7,027 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Message on tracking that driver had called and left a note- HE DIDN'T, made a new date to get it delivered , in all day no parcel, then updated tracking that it was delivered--- LIES. Would not recommend this company to anyone, in fact would advise NOT to use.”

Helpful Report

Posted 5 years ago

“Tracking number keeps saying they cannot locate our address and ask to get in touch. There's a driver's number in the message for texts and calls. Tried it a couple of times, goes in the voicemail. Texts aren't returned. Tried again the next day, it's the "boss" who's been contracted to do the deliveries on Yodel's behalf. Apparently, he knows the address well (a few businesses here) and one of his drivers will deliver tomorrow. Sadly, this is the last time I've heard from him or "his drivers". Looking through the tracking history, the parcel has been further marked as unknown address and finally that customer chose collection from the depot. Wait, what? Clearly, the drivers have control of what codes they scan in to the system and choose to put all the responsibility on the receiving customer. I've never asked to keep the parcel at the depot. Matter of fact I've been expecting it for a few days in a row, including a Saturday. Not my first time with Yodel, and cetainly not the last. Wish I had control over who my suppliers choose to use as I'd ban Yodel from entering the estate plain and simple. Probably the most useless courier out there today.”

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Posted 5 years ago

“Said they delivered. But I have nothing. Don't use this company. Hope they go bust.”

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Posted 5 years ago

“Dreadful Customer service you can't get hold of anyone even on the web chat. Waited all day for my arranged Saturday delivery and it didn't come. Absolutely useless company had to put one star because they dont do minus stars.”

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Posted 5 years ago

“Shocking service. Tracking not updated. Parcel left on my doorstep which is not safe. Luckily I was in and saw a person walk past a window with a parcel so checked my doorstep. Driver already in his van about 6 meters away. Tracking then updated and stated parcel had been handed over to me. How could I make a claim if it was stolen and the driver has a different version of events. Shocking.”

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Posted 5 years ago

“They never even delivered my parcel they left it by my main door communal door so anyone could have had it it was a birthday present too for my son with special needs”

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Posted 5 years ago

“I ordered goods from vax and received invoice which said it would be delivered before 20/01/21.When tracked parcel on yodel it said to be delivered on 21st. Stayed in all day but no sign of nigel the courier.At 9.30 looked at the tracker which said it had been delivered. I will have to get down to depot as customer service is hopeless. I have been in touch with vendor.”

Helpful Report

Posted 5 years ago

“I have had yodel a couple of times now always from eBay parcels never show up on time and they never tell you the truth as to why saying they tried and no one was there or no access to the property I live on a main road with a none gated driveway so avoid using them wherever possible would give zero stars if that were an option”

Helpful Report

Posted 5 years ago

“My delivery never came, but yodel insisted it was delivered! Then I've raised the issue, on a yodel live chat man admitted that driver didn't come even close to my property, but in the end they still insisted it was delivered! Wourse delivery company ever!”

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Posted 5 years ago

“Said my parcel was delivered which it wasnt also said i signed with it with my initials which i never do always sign with my full name, my neighbour has cctv so will be asking for a copy of it”

Helpful Report

Posted 5 years ago

“Awful service. My delivery came 2 weeks later than supposed to. The customer service is so unreliable.. they will tell you they will do something about your case but nothing really happens. had to contact them 5 times.. it's like I had to do work for them it's crazy. They have some serious management problems, wrong people are the senior levels that's for sure..”

Helpful Report

Posted 5 years ago

“these oxygen theives didn't even show up - sat in the house all day, then got a notification saying they been and gone / left a card - nothing of the sort. Joke of a company”

Helpful Report

Posted 5 years ago

“This is the worst delivery service imaginable. Three parcels have now gone missing. They say they have delivered and left a card. They haven't. There is NO customer service. Utterly useless!”

Helpful Report

Posted 5 years ago

“After waiting over 6hrs for a delivery I contacted customer service on Web chat at 1345hrs who informed me that the van was still being loaded and I would receive an email with a 2hr time slot. At 2100hrs I received an email saying that they tried to deliver the parcel at 1400hrs. Either Yodel is the fastest delivery in the West or someone's lying, I personally think the latter.”

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Posted 5 years ago

“My friend did not receive her bouquet of flowers and crocs for 50 th birthday. I’m so angry”

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Posted 5 years ago

“Had knock on door with delivery of one parcel. Received an email saying 2 parcels had been delivered. Contacted on Live Chat and said they would check and I would receive an email within 24 hours. No email, contacted again after 24 hours and they said driver had delivered. Interesting that I received an email confirming delivery of the the first package within minutes and then an email for the second one 4 hours later. No help at all.”

Helpful Report

Posted 5 years ago

“Dire service. Ordered a next day delivery from Argos. It didn’t arrive. Got message saying they wouldn’t be able to deliver and that I would receive the parcel the following day and that I would have an email with a tracking number. No no email and no delivery! Telephones Argos and they could see it was with Yodel but Yodel hadn’t updated the system. Argos have no idea where the parcel is and is now having to investigate further to establish where it is and when I’m likely to expect delivery.”

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Posted 5 years ago

“Anonymous Yodel is the worst delivery so far they never delivered my parcel and yet the tracking is showing delivered. Custumer service unhelpful. The worst company ever!!!!!!!!!!!!”

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Posted 5 years ago

“I wish I could give 0. Lied about me signing for a parcel, customer service wouldnt help. I dont know why companies use Yodel as service provider, it should be closed down, they have been voted worse delivery company and they are not improving. Really bad. Really unhappy yet again.”

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Posted 5 years ago

“tried to complain about drivers speeding and was told not interested only deal with delivery parcels useless and unhelpfull”

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Posted 5 years ago

Yodel is rated 1.1 based on 7,027 reviews