“On more than one occasion these incompetent idiots claimed to have delivered my parcel to me at my home address even though I was at work! They have also lost or claimed to not be able to find my address. It has now got to a point of I'm purchasing something online and I find out that they use Yodel, I won't purchase the goods.⁵”
“Tried to talk to someone over there chat and all you get is copy and paste responses with your name at the beginning. Why pay someone to type your name just use a bot would be cheaper.”
“Your carriers saying they attemted to deliver when they never ever came here as ive spoke to a driver who admitted that yodel tells them what to say its a very bad delivery service and if i get things on line it says yodel ill not get as they are liers the driver wants to stay anoumous as yodel is bread winner over there employers do not get anything that is being delivered by them i no i wont and i would give no stars just liers”
“Driver lied about trying to deliver
The worst company ever
I was waiting for my delivery,checking in the tracking provided by the company,he was near my house,didn't come and the update on their page was saying that the driver tried to deliver....WHAT A LIER!!!!!!!THAT IS NOT ACCEPTABLE!!!!!! LIERSSS......DO NOT ORDER FROM YODEL”
“This company are absolutely shocking they didn't deliver my parcel on the stated day and having checked the tracking reference they state it was refused 2 days earlier? and now its arrived back at the sender on the day it was supposed to be with me Yodel don't give a dam and because of their useless service I have now let MY customer down.”
“They are unprofessional and liars. I was waiting 3 days a parcel and no attempt was done. Every time they found a justification. The only good is that you can have the conversations per email so all the lies and contradictions are written. Worst courier I have ever seen. Never again. One star is too much. Customer service is also poor. Avoid them as you avoid the covid19!”
“Awful service. Didn’t deliver my parcel on the said day. Gave me a time and didn’t show. The customer service was unhelpful and assured me the parcel would arrive on the day. Waste of money and ruined the gift”
“They didn't bother to attempt the delivery. Chat service do not have updated status with them about your parcel and call service only have IVR. My first parcel with them was sent back to sender as driver couldn't access my property. They didn't attempted the redelivery of it or call me for access. And my second parcel is on the verge of same today. Really bad service. My personal experience, don't use this service at all - look for something else, something better. I can't post without a star hence this 1 star.”
“I missed my parcel delivery . I went on your site and selected eave in a safe place and ticked the box to say i would take responsibility for the parcel. I then recieved a further delivery note saying I had missed my delivery despite me updating the website. I assumed the update had not been given to the driver so expected my parcel Yesterday. there was no parcel and no card and when i tried the web chat they said a third attempt had been made and I had to collect it from your depot. I reiterated i had asked to deliver to a safe place the web chat operator said call customer service ,. I did that and got the same automated message. 3 attempts go and collect. This is a joke my instructions were not followed I spend 30 minutes chatting on the web then pushed to make a call where you cant speak to anyone only to be told the same thing. What sort of customer service is this. I already have a GDPR complaint against your company for providing my details to a third party . Resolve it”
“absolutely appalling service ! Parcel delivered damaged and i am still awaiting collection for return. Full two weeks i have been waiting for this delivery ! Even the supplier is frustrated as everytime Yodel claim to have tried to collect they get charged.
There is no way to dispute the status on their website. Its a collection of joke statements including inaccessible property (no it isnt); parcel not ready for collection (err lies - it was outside the front door!) etc etc
I will certainly be checking suppliers courier in future - if Yodel then no deal !”
“Yodel driver left a parcel on my doorstep without my consent and it was stolen. Nobody is taking responsibility. I did not instruct for my parcel to be left anywhere and it should have been taken back to the depot for re-delivery. You have to press an intercom buzzer to gain access - I was not home so did not let the driver in. They must have gained access via another property or following someone into the building and to save themselves from doing their job properly dumped my parcel on my doorstep which is not a safe place - it is a communal hallway in a block of flats and parcels go missing all the time. Now all Yodel are telling me is that their computer shows the parcel was delivered.....IT WAS NOT DELIVERED!!!! Please use your brains and stop relying on what a computer tells you. Any driver can say they delivered something when they didn't. The note through my door says I consented to leaving the parcel on my doorstep which is a complete lie. AVOID THIS COMPANY!!!”
“Four times driver has attempted to deliver to a hotel which is on lockdown. Big notice at front says 'all deliveries to rear' but driver obviously can't read so puts a card in letter box. There is a local drop off point but he didn't do that. Hopeless! Still not got parcel one week on. How comes all other carriers can read and deliver to the rear!”
“Yodel is So useless I been waiting for my parcel for over 2 weeks and each I get told that will be delivered the next day and it never does. Then I get told that it's with the driver etc. Yodel dont care about customers at all. I would never ever use this service ever again. Hate it with a passion. The online customer service all they say is sorry about the delay etc but they never actually do anything about it. They just talk for show. Wasted my time.”
“Poor tracking info. Was told there had been two attempts at delivery in the same day. Was in house all day... Customer service gave me conflicting info and said it might come the next day.”
“They initially attempted to deliver my parcel, which was a bracelet containing my dads ashes, I contacted them to arrange a redelivery and they lost it !!! I have spent 3 weeks waiting for them to do a manual check for it, so I web chatted with an agent and he ended the call before I could reply and just been back on webchat with a woman and she told me to speak to sender to get a replacement or a refund ??? Errmm you lost it not them !! Shocking service will never ever reccomend these waste of space idiots !!!”
“Tracking system is completely inaccurate.
When you speak to a representative you get conflicting information.
Was told attempted delivery had failed yet someone was home all day and no card was put through the door.
Then half the delivery came the following day and still no sign of the other half some 4 days later, despite it being promised yesterday. Today it's still not on the van. I think it has been lost but being given the run around.”
“This was the 2nd attempt at delivery as the first time they said I wasn’t there and I was, I waited for an entire 12 hours and tracked the driver I finally got to one in front of me at 4.30-5pm and the tracking froze! After many messages to your chat with us they kept assuring me that he was in his way. It got to 9.10 and still no delivery and I couldn’t speak to anyone. What next????? No email or any contact from yourselves”
“First failed delivery due to lacking door code, which I called Yodel and provided. After this Yodel failed 2 more deliveries and cancelled my delivery...Only Yodel fails deliveries to my property hence I will advise sellers from now on to avoid Yodel when they are to deliver to me.”
