Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,027 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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1.1

Based on 7,027 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Email has just come from Yodel at 16.42 claiming the delivery was attempted at 11.40 and that no-one was in and a card was left. Two bare-faced lies: 1. I've been in all day waiting and the door bell was never rung. 2. No card was left.”

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Posted 5 years ago

“Yodel continue to throw my packages over my fence onto the drive, customer services are useless and web chat couldn’t care that items are being broken. After complaining yet another package was thrown over the fence. Absolutely rubbish company and I can’t understand why people use them to deliver packages”

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Posted 5 years ago

“I was in the front room not more than 5 steps away from the front door. Got a email saying they attempted to deliver. Website doesn't help with contacting at all. Always have problem with parcels coming from Yodel. Don't understand how this company has lasted as long as it has.”

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Posted 5 years ago

“Ebay vendor used yodel. I live in a block of flats yodel have used false tracking to say they have attended my address and no one was at home, there is a communal letter box right by the front door (you cannot miss them) I have been shielding since last march and barely been out my door. Their tracking system shows that i was carded and no one was home, when no card was left either. I have reported them to action fraud as i suspect courier theft / fraud as due to social distancing the small item i ordered would have been left in my mail box, i would not have been carded any way. I notified the vendor who has tried to play daft, so have reported them as well, as involved in the fraud, they are delaying repayment as long as possible and no responding to email and requests for a refund, as well as pretending to be daft in the one reply they did give. This is clearly some kind of a scam exposed by covid-19 social distancing and has been reported as such.”

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Posted 5 years ago

“If i could give the delivery company 0 stars i would! My parcel was out for delivery, as it got near to me i watched out the window for the delivery van as I've had previous probelms with delivery! As the van pulled up, insaw him get out amd go in to the back of the van, he then came out got back in to the front and drove off! No attempt to deliver at all! They always say they will get it sent out again and the same thing happens! Yodel must employ careless person! Its just not ok!”

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Posted 5 years ago

“Awful. Said no one was home during a pandemic. Needed the delivery as it was a specialist car chair for my daughter to go to a her god mother's funeral. I have delt with them three times and its been more stress than I can care for. Shockingly bad. Avoid. Avoid. Avoid.”

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Posted 5 years ago

“Had an email to say my parcel was delivered in my front porch- I do not have a porch..I then complain as my item is nowhere to be seen and I have been in all day so the driver comes out the next day to say he handed it to a lady at the wrong house number..turns out this house has been empty since before Christmas yet he still stands there and try’s to say he handed it over to an imaginary person living in an empty house..I have heard it all, total liar of a driver who has blatantly had a neb and saw it was a Nintendo switch..still not resolved, that’s my sons birthday ruined. Thanks yodel DO NOT USE THIS COMPANY”

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Posted 5 years ago

“Trash”

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Posted 5 years ago

“Absolute horrendous experience. I am waiting for my parcel since Monday and it says it's out for delivery and then says 'sorry we couldn't find you'. Then I speak to their online team and they arrange for re-delivery the next day and the same thing happens again. its has been done 4 times. The online team is totally useless. Still waiting for my parcel and have no idea where it is. Absolute Nightmare !!!!”

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Posted 5 years ago

“Worst delivery company ever! Tracking not updated. Excuse after excuse after excuse. Terrible customer service and still no parcel ☹️”

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Posted 5 years ago

“I had a package delivered that was empty. The box was handed over to me by the driver. (no social distancing) in such a way that it appear that the seal was in tact. Unfortunately it was not and the item purchased was not in the box. I tried to raise issue through complaints process three times but each time the communications process came to a quick halt. Will never use again if I am aware of which suppliers use them. (Ebuyer.com in this case). Please make sure you check the contents immediately if you get something delivered by these folk.”

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Posted 5 years ago

“Saying order delivered, it wasn’t! I was home all day (funnily enough during lockdown) no calling card, nothing and no one will help me apart from saying it was signed for by someone called Gill (not my name, husbands name or any neighbours names) they just keep saying it has been delivered to my address. Asked for photograph evidence of it (all other companies are doing this at the moment) but they don’t have this facility!!”

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Posted 5 years ago

“Turntable thrown over wall.”

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Posted 5 years ago

“A useless bloody company with drivers too damn lazy to ring the doorbell.”

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Posted 5 years ago

“Yodel the worst parcel company ever! We have had numerous parcels not delivered , apparently lost! More like stolen by their useless employees! I now avoid buying from retailers who use yodel”

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Posted 5 years ago

“My Nespresso order arrived violated. The box was wide opened and 4 sleeves of 10 pods each were MISSING. The driver told me that certainly it was a partial delivery. Really? with the package notoriously tore apart??? DO NOT TRUST YOUR PARCELS TO THIS COMPANY!”

Yodel 1 star review on 13th January 2021

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Posted 5 years ago

“Apparently they put a 25kg of bird seed through my letter box”

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Posted 5 years ago

“Worst company ever,can't get hold of them apart from a useless web chat!they can't find my parcel and don't want to take responsibility for it. £335 jacket!one of their driver's probably had it...they are all thieves!!!”

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Posted 5 years ago

“Parcel what supposed to be delivered but the driver didn’t fancy it, said he couldn’t find my absolutely massive block of flats. Instead yodel have sent it back to the sender which is 100’s of miles away and I certainly won’t be receiving it this week. Yodel claim that the sender (lush uk) have requested the parcel back which is pure lies. So upset with this company.”

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Posted 5 years ago

“My Nespresso order arrived violated. The box was wide opened and 4 sleeves of 10 pods each were missing. The driver told me that certainly it was a partial delivery. Really?? with the package notoriously tore apart??? What a shame I can not add a picture here. DO NOT TRUST YOUR PARCELS TO THESE THIEVES! (Tracking number JD0002247257275279). See the picture here, look at the box wide opened, this is exactly how I got it. How can the driver assume that was right?”

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Posted 5 years ago

Yodel is rated 1.1 based on 7,027 reviews