“Items all arrived damaged
All thrown in a bag
Gift boxes with shower gel sets all broken, ripped etc
Thanks Yodel, I'm totally housebound
Depend on online xmas shopping
And you just do not care for person's items bought”
“I would give them 0 stars they said there delivered my parcel but they haven't got to wait 24-48 hours for a response from the driver its the worse delivery service ever”
“Had bad experience with these in the past where I had to end up driving to there Bristol site just to get my package. Made a purchase on very still waiting on delivery a week later... If I knew it was yodel I wouldn't of bothered”
“Expecting delivery from Majestic received text saying delivered to safe space. Nothing and as in lockdown strange as in all day. Checked back nothing there. Checked my Ring doorbell footage no showing a delivery. Advised by Majestic would need to try and contact driver to find out what had happened. Did advise they would replace but so not happy. Still waiting and have had to chase Majestic twice.”
“Dreadful, is the best way to sum up. Keep delivering to wrong house in the next village.
Which is in a different post code and 1/4 mile away. Would suggest location info Yodel used is full of errors, or driver's cant read maps. Put both together you get poor delivery, as parcel drop at wrong property, and then the parcel is then missing. Also a box can be put through letter box when delivered. As for customer service call !!!!!”
“Parcel out for delivery x3 times. Advised that there ‘was a problem with access to property’ on 2 of these occasions. This is incorrect- I tracked van until 1 more delivery to make and I could see van stop in distance and I went onto street to meet it and it drove off! Advised that parcel would be delivered on 4th. attempt but this has not happened. I use ‘Wayfair’ and it is unfortunate that they use ‘Yodel’ for delivering as I shall not purchase from them again. There are many more better delivery companies.”
“Absolutely bloody useless in every single way. Promised delivery Monday to be told couldn't find us but had posted a card through letter box advising we weren't it..rubbish... customer service shocking and not at all,helpful. I would not recommend at all and 1 star is one star too much. So one week later I still have no,parcel and I'm now told they can't help me because it's not my parcel 🤬🤬🤬🤬🤬”
“Says my parcel has been delivered to the customer handed to the customer it was not it was 100% not handed to me. Been in contact with customer service and have to wait 24 working hours for them to conduct a interview with the driver not on will not buy from a company that use this courier again that's 100% promis”
“Absolute abysmal service! Never ever use Yodel, they lie and say orders despatched when they dont arrive then if you chase the order up they actually send it back to the sender!! Disgusting 'customer service ' if i could I'd give minus 100 stars”
“Parcel not delivered, despite driver claiming he delivered the small package which was to be posted in my mailbox.
When contacted Driver very rude. Yodel response was driver couldn’t locate package , for me to contact supplier to be reimbursed despite them receiving
Package and evidenced by their tracker.
Worst Customer Service ever experienced.”
“Was due a delivery from Nespresso and was following the courier. I could see that he was not going to get to me within the promised timescale. At the latest delivery time the tracking details says that he couldn’t find our property - we live in a small road and every house is numbered. Yodel now say they can’t contact the courier but the package will be delivered tomorrow.”
“Yodel, must be Swedish for ‘we do not deliver’!!!
Yet again, a company has sent a package to me via Yodel and yet again Yodel have failed to deliver. I’ve never once had a good experience with Yodel, always either late and recently, they just don’t deliver at all. Most recently, they’ve told me I don’t live at my address. Fact is, they never came to it, just lie. Plus, my package is now somewhere in limbo between them and the supplier so no resolution, just an even longer wait. You’ve got to ask yourself, what is the point of Yodel!!!”
“Quiet possibly the worst company to deal with, they lost my parcel, you can't speak to anyone about it and finally when you do they know about 3 words of English”
“i ordered 2 ps5s and 1 xbox series x and all were delivered by yodel perfectly on time and on release date.
Yodel's tracking worked perfectly as well. Not sure about others who have had bad experiences but I have had a perfect experience with Yodel.
Special thanks to all delivery drivers who work from the Hayes Deport, they are doing an amazing job. Thank you!!”
“The worst delivery company in the UK! Once again proven by how they have delayed my ps5. Still no tracking update for a day after launch and all I can hope is they get me my console as people are reporting missing (stolen ) consoles already. I will never buy from game just because used this cheap unreliable company.”
“My Majestic crate of wine delivered today contained only 2 bottles. The remaining ten had been stolen by an employee of Yodel. The box seal had been broken, contents removed and re taped up prior to delivery. Thieving scum! Worst couriers ever!!!!”
“Utterly incompetent with both horrendous couriers and customer service. Their tracking system is unreliable at best. Avoid this company at all costs.”
