Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,389 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,389 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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314

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No faith in this company, parcel at their Livingston Depot for a week, claim they are too busy due to xmas, they did say they would try and find the parcel, and deliver it when they can. Still no sign of the package.”

Helpful Report

Posted 3 years ago

“Absolute garbage. Always late, sometimes don't deliver at all. Major businesses please stop using these clowns.”

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Posted 3 years ago

“The driver left my parcel down stairs without ringing my intercom, and said he /she handed the parcel to the customer, i leave on tge second floor. My neighbor saw tge parcel and brought it upstairs to me . The parcel could have been stolen. Bad bad service”

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Posted 3 years ago

“After spending days and days waiting for my parcel, they tell me that they have broken it and they cannot give me a company shame, liars and entanglements.”

Helpful Report

Posted 3 years ago

“Terrible company. Claimed a parcel was delivered when it wasn't. Customer Service claimed they would look into it but haven't. No resolution or refund. Appalling service.”

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Posted 3 years ago

“The absolute worst courier company in the UK. No customer support or feedback ever. They do not care, they do not deliver and they refuse to provide answers. Shocking services. Never use them! Do they even deliver any parcels!? This has been like this for the past 2 weeks and still not received my parcel or no update since! 2 Saturdays Iv waited in all day for delivery …. absolute joke I cannot get through to speak to anybody. The webchat does not work. NEVER USE”

Helpful Report

Posted 3 years ago

“Parcel never delivered. Sent to wrong address. Requested proof , sent me photo of wrong house with address not readable on parcel. Very poor service. Would avoid using this company in future. Customer service not interested.”

Yodel 1 star review on 14th December 2021

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Posted 3 years ago

“Awaiting a delivery from Zooplus due for delivery on 4 December we changed the delivery to 6 December because we were out on the Saturday. They made no attempt on the 6th then informed us they would deliver on 12 December again we were out but they said they had left a card. No card was left, we have security cameras. The driver made no attempt to deliver. Yodel are a joke (Lichfield Branch). Still not received the parcel.”

Helpful Report

Posted 3 years ago

“I have a parcel in Glasgow depot since 8th December should have been delivered on the 9th December. On Web chat no further forward. Can't tell me when it will be delivered. Can't tell me if they have lost it. Total joke”

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Posted 3 years ago

“Parcels over a week late no updates to advise its late or an apology! finally get through to webchat who were useless just direct you to keep tracking your parcel!”

Helpful Report

Posted 3 years ago

“The absolute worst courier company in the UK. No customer support or feedback ever. They do not care, they do not deliver and they refuse to provide answers. Shocking services. Never use them! Even after promising to look into the issue and give me feedback, they have not responded in 4 days - very very bad service - avoid using Yodel at all costs. I will never again support any merchant or business that uses Yodel for deliveries.”

Helpful Report

Posted 3 years ago

“Yodel delivery are and absolute joke! Do they even deliver any parcels!? This has been like this for the past 3 weeks and still nothing or no update since!. I cannot get through to speak to anybody. The webchat does not work. All I want is my parcel.”

Yodel 1 star review on 13th December 2021

Helpful Report

Posted 3 years ago

“says my parcel was delivered when clearly it wasn't and why am I doing all the chasing. not once have they bothered to get back to me”

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Posted 3 years ago

“would review their delivery service but still not been delivered over 2 weeks,”

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Posted 3 years ago

“trying to force parcel into letterbox then leave it in the bin got video footage of this”

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Posted 3 years ago

“No delivery and no update.”

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Posted 3 years ago

“I have 3 parcels waiting in the Livingston depot that have been there from 28th nov- 1st dec and another sitting in another warehouse since the 1st dec. They claim "Adverse weather" was the problem with no delivery date in sight. Currently 11/12/21 and I have had deliveries from DPD, Royal Mail, Amazon, APC, even Hermes during this time frame with no issue. I've even driven to Livingston with no sign of this "Adverse weather". I'll be careful who I order from in the future to ensure it isn't delivered by Yodel.”

Helpful Report

Posted 3 years ago

“The service is an absolute scam - the parcel was supposed to arrive on Tuesday and didn't, with no updates nor notifications - the website still shows the package due to arrive last Tuesday. I am leaving on Monday and today was the last chance to get the package. I contacted the Yodel support on Friday to find out what was going on and the customer support agent (Mansi Arora) said that the parcel was at the depot outside of Edinburgh, that they weren't sure when the parcel would be delivered, but confirmed that I could pick up the parcel on Saturday 10:00-12:00 from the depot. I hence went to the depot at 11am as per their indications, and there found a huge group of angry people because the agent at the counter (Leila the name of the agent) would not search for any more parcels and said that most of the parcels could be found and that they would do nothing about it on the day. I tried to explain the urgency of the parcel, the fact that it was already almost a week late and that I followed the indications of the Yodel online support agent, but the agents there offered no concrete solution to the problem (the staff was standing there instead of going looking for the parcels when they could well have done so).”

Helpful Report

Posted 3 years ago

“I'm giving 5 stars as I image there aren't many and Yodel might read it out of curiosity Summary: WIGGLE use Yodel - avoid purchases from them WIGGLE. Yodel can't even do click and collect to a petrol station. BP SEWELLS - avoid click collect from here, it might be Yodel. I'm giving 5 stars as I image there aren't many and Yodel might read it out of curiosity Hearing the stories of "sorry we missed you" I went for click and collect option (C&C) for a package from WIGGLE. I thought that they would at least be able to deliver to a click and collect location, BP SEWELLS petrol station. Turns out there was no-one around at the 24h garage when there tried to deliver it. Package got returned to Selby depot. I've getting reminders to pick the package at the BP SEWELLS C&C point every day for the past week. I check on day 1 and day 7, C&C hold packages for 10days. Team at BP SEWELLS were apologetic and said that dozens of customers have had the same issue with Yodel. Followed up with Yodels chat bot find out when they would try and re-deliver to their C&C point (chat bot did work to be fair). They have decided to return it to WIGGLE on day 7 of it being in their depot. I was told I had contact their client to rearrange delivery. I've done their job them and have contact WIGGLES bots to cancel my purchase (get the return courtesy of Yodel). I was still getting notifications that the package was ready to collect from BP SEWELLS after it had been left the Selby depot for return to WIGGLE. I'll be posting this review at WIGGLE and BP SEWELL. The big boys might have better traction may us.”

Helpful Report

Posted 3 years ago

“Dropped the laptop return parcel off at a collection point last Saturday. Tracking shows collected on Monday, for delivery on Thursday. Today is Saturday and the tracking has not been updated, parcel not delivered and the useless customer service web chat has been whirling around for 2 hours unanswered. Laptops Direct, you need to pick a different delivery partner. This one appears to have stolen my laptop ...”

Helpful Report

Posted 3 years ago

Yodel is rated 1.1 based on 6,389 reviews