Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,019 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 7,019 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 1%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Yodel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“See blue van pull up so went out by this time driver was in side my gate, he froze when see my dog ,I told him he freindly but not one word all this time he handed my parcel and still nothing from his mouth but then heard he was talking on phone,very ignorant person”

Helpful Report

Posted 3 years ago

“Ordered a gaming desk for my son for Christmas on the 18th November. It's now the 7th December and I don't have it. It's been "marked as lost". Contacted Yodel umpteen times and all they say is "there's a delay at the depot". Absolutely and utterly useless. I will never see that package and it impacts on my sons Christmas.”

Helpful Report

Posted 3 years ago

“I ordered some wine on 25th Nov. The first box was not delivered due to "extreme pressure at the depot". After contacting them several times it was sent back to the wine company. One day later I had a delivery, opened the parcel and it was full of children's toys. Got in touch with Yodel again who just kept saying “check with your neighbours it is showing as being delivered". No matter how hard I tried, they did not understand. All very stressful. I will not be ordering from any company that uses Yodel in the future. They are beyond dreadful. I have replied to Yodel giving them all of the information they require, including a photograph of todays wine delivery supposedly left in our porch and clearly just left on our front drive in full view. I look forward to their response.”

Helpful Report

Posted 3 years ago

“Lying useless cowboys”

Helpful Report

Posted 3 years ago

“Parcel delivered to the wrong address website says left in a safe place not…..absolutely rubbish shouldn’t be trading Still waiting”

Helpful Report

Posted 3 years ago

“My parcel has been sitting at my local delivery for 5 days! No attempt for delivery because they’re lazy idiots! The worst delivery service ever”

Helpful Report

Posted 3 years ago

“Worst delivery company ever.”

Helpful Report

Posted 3 years ago

“Aweful company, terrible customer service. Stolen package and no one can help me.”

Helpful Report

Posted 3 years ago

“Stolen parcel from delivery driver. Customer agents are like robots no help whatsoever”

Helpful Report

Posted 3 years ago

“If it were possible to give zero stars, I would. Absolutely useless. Have failed to deliver two separate parcels in the space of a week, both times claiming to have delivered. The first time, they could not provide any proof of delivery. The second time, a photo on the Yodel app was not my door. They are impossible to contact by phone. Their webchat is a series of cut-and-paste responses from India promising to escalate, but it's just a black hole. Nobody ever gets back to you. From now on, any online company who uses Yodel will not get my business. How Yodel themselves manage to stay in business is beyond me.”

Helpful Report

Posted 3 years ago

“They have had my parcel at the depot for a week and just keep saying it will be loaded on the next available van. Very disappointed 😞”

Helpful Report

Posted 3 years ago

“There should be an option for no stars”

Helpful Report

Posted 3 years ago

“Was waiting for a delivery on Sunday for new phone and today is Sunday and still waiting no communication at all from yodel im surprised they are still in business”

Helpful Report

Posted 3 years ago

“Your delivery driver he's the most unhelpful and totally ignorant person I would certainly not employ him and I would not recommend your company this happened 3/12 delivery was forfar”

Helpful Report

Posted 3 years ago

“If I could give no stars, I would”

Helpful Report

Posted 3 years ago

“Awful company ..webchat and phone ''customer service'' ..only there to distract delay and make you waste time until you go away (reams of webchat nonsense) truly truly awful experience and wasted hours trying to resolve where my parcel went (after waiting in for 2 days ) when it was tracked to within 2 stops of my house Steer clear and I wouldnt wish Yodel on my worse enemy ..and a week later ..still no parcel..it might be lost ..contact the retailer ..is the advice given on the phone”

Helpful Report

Posted 3 years ago

“Ordered a birthday present from Argos. Selected the delivery day. No notification or delivery messages/emails. Called Argos -they had no view of what happened. Told me to wait 4 hours to Yodel to reply. Checked the Yodel site with a tracking number provided by Argos - turns out item is still sitting in the Yodel warehouse. I have no idea what's going on, no one is replying to the help chat. I look bad for missing someone's birthday. Yodel's only reply was that they have high demand and can't say when the item will be delivered. This is awful service. Especially when paying extra for named day.”

Helpful Report

Posted 3 years ago

“Yodel delivery drivers are notorious for dumping parcels outside and marking them as delivered. I suspect it happens due to the amount of pressure they are put under. My parcel that was dumped outside and marked as “delivered” is now missing in action. Yodel take no responsibility for this as driver marks as delivered and his van shows he was near my property and online seller takes no responsibility either. Yodel seem to be the only company that operate like this. This is the third time in a few years. Last time I lost £150 of batteries and this time I will be out of pocket of £20. Yodel are in no way interested in helping. When contacted they just send a generic email saying driver was recorded in my area which of course is useless as I already know that. When online sellers state who they use to deliver I always body serve Yodel for this exact reason but again I have been stung.”

Helpful Report

Posted 3 years ago

“Had two parcels from different seller’s different locations, both parcel got as far as Preston then disappeared. Yodel customer service useless, they just say get in contact with the sellers, it’s nothing to do with the sellers as it’s Yodel that has lost them or stole them. Now when I purchase anything if Yodel is the carrier I will not buy”

Helpful Report

Posted 3 years ago

“They are thieves! Every single one of them are conspired to steal your parcel! The driver didnt even ring my doorbell and said he “delivered” the parcel, when i asked them to produced proof they couldnt, only citing gps location as proof?? Wtf?? Getting in touch with them is uselessly as they are all scammers in cohorts! Getting in touch with uniqlo is also useless as they are all together in this cesspool! They are all thieves and will continue to steal from u!”

Helpful Report

Posted 3 years ago

Yodel is rated 1.1 based on 7,019 reviews