Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,019 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 7,019 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 1%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yodel delivery Corby”

Helpful Report

Posted 3 years ago

“Yodel delivered my parcel to a random address and although GPS confirms this, they haven't told the company I bought the item from. No remedy in five days. No phone number to speak to someone. Total nightmare of a company”

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Posted 3 years ago

“AVOID AT ALL COST!!! The courier left my parcel at the distant end of my street despite me being home all day. The address was a 5 storey block of flats and they only provided me with a street number and no photo proof of delivery. Customer Service is virtually impossible to get in touch with.”

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Posted 3 years ago

“Yodel left a parcel on my door step in the rain,the parcel wasn't even for this address. It's a whole different house number and name. I had to take the parcel to the address. What if I wasn't an honest person 🤔 that person would not have received their delivery. Worst delivery service I must say. How can you just drop something at someone's door step. The driver didn't even ring my door bell I just happened to come across it when I went to collect my amazon delivery.”

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Posted 3 years ago

“Fifth day waiting for the parcel. Yodel claims that the courier didn't find anyone at my place while there are 2 people at home all the time. After the first contact with the Yodel help center, I was informed that my parcel would arrive the same day. Unfortunately, it didn't arrive. Contacted again and I got information that they had a problem with scanning the sticker with the data. They asked me about the contents of the package. I gave them 24 hours to deliver, after which I will report the theft to the police. Avoid Yodel if you can. I do not recommend this courier company. Today we have so much choice in courier companies that it should have gone bankrupt a long time ago with such services offered. I DO NOT RECOMMEND YODEL.”

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Posted 3 years ago

“When their tracking says 'OUT FOR DELIVERY ' you expect this to be, but once is not delivered is bad enough , twice is unacceptable, and the third 'OUT FOR DELIVERY' is unforgiving, it's just an awful service, I'm waiting for a talktalk modem router to be delivered, I'm using my phone to send this as my modem has konked out, Talktalk needs to replace there delivery service, as Yodel has for a long time now lost the plot, there no good, unreliable, not trusted, just pack your bags and go!!!!!. Customers in the Uk really expect more.”

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Posted 3 years ago

“Theft ? or just truly incompetent, dishonest company The delivery that never happened,waited in and watched on cctv system for delivery to turn up, i then get a update it was delivered, well i didnt get it, contacted yodel, they say i got it and kevin the customer signed for it, well im the customer and i dont know a kevin, checked my cctv and found a van at the time delivering in the street behind my street at the time but dont know what house he went to, explaned all this to yodel, they still say it was delivered to me, so i ask for POD, they say a picture of delivery "POD" on there web site, so i look, picture is of my neighbour take in a parcel for me on 29th september, but no picture of delivery yesterday so i point this out to web chat guy and he cuts me off and does a runner, so i have cctv showing no one came to my door at the time when they say they delivered it and try to prove it was delivered with a picture from 29th september, you cant make it up, a truly incompetent, dishonest company.”

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Posted 3 years ago

“Never had an issue before, however this time iv been waiting for a winter coat I desperately need since 8th Dec. It’s at my local depot in Devon ‘waiting for next available driver’ however iv seen them delivering daily and never an update on my parcel! Checked about collection..was last Wednesday so we thought we’d take a 40 mile road trip to pick it up. Thank god I checked first to see what I.d I’d need as they had changed it to pick up from today!! (Saturday 17th) Today I checked and it’s changed to pick up from Monday 19th!! No doubt that will change also on Monday so I don’t even have option of collecting it myself!!!! 😡 Also no way of contacting them as they don’t answer! Pretty disgusted with their service right now!”

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Posted 3 years ago

“THE MOST DISGUSTING COMPANY I HAVE EVER MET THEY LIE TO PEOPLE AND RUIN THEIR BUSINESSES I WISH YOU THE SAME BANKRUPTCY!!!!”

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Posted 3 years ago

“AVOID IF YOU CAN - Not fit for purpose! How difficult is it for a parcel delivery company to ... deliver parcels? The webchat and phone lines are all based in India - and I take exception when someone in a call centre on the other side of the world tells me to be patient implying that you're being unreasonable. So patronising! Yodel state a delivery window of 3-5 days. Mine was due a month ago, tracking says today, but this has happened in the past and then suddenly switches to next day when it's 9pm and still however many stops away. Unfortunately, you're not even top of the list the following day, so you spend another day babysitting the door as they either leave somewhere totally unsecure or take it away so you have to rearrange and the circus starts all over again. I usually make every effort to avoid YODEL, but when Idon't always have the option. I have never had a parcel delivered undamaged and/or on time. This organisation should be utterly ashamed of how incompetent it is.”

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Posted 3 years ago

“They delivered my parcel to the wrong building and kept saying oh our sat Nav supports the location! There are a few blocks with the same postcode and the picture they have sent me shows a completely different entrance hall to my building. Still didn’t accept this and disconnected the chat! So so disgraceful and passing me back to the sender! Just admit you have delivered it to the wrong address and now it’s lost! expensive pair of trainers and it’s gone now!! PLEASE AVOID AT ALL COSTS”

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Posted 3 years ago

“You and Sara mart are robbing scam sites you've lost 90% of everything I've ordered customer service none existent waiting times ridiculous can't speak to anyone tracking status says delivered but nothing has arrived or any cards left to say delivered. Your drivers are stealing people's orders and your website is a load of S#*@T. If anyone sees the name yodel stay well clear”

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Posted 3 years ago

“Just did not deliver said item can't even contact them this is not the first time when ordering something check said company are not using this courier absolutely abysmal.”

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Posted 3 years ago

“To put it simple. This is a scam not a business. No ethics no one cares about you or your products just want your money and you have to wait and hope that ONE day it will arrive.”

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Posted 3 years ago

“I spent 150 on a coat and still haven't got it despite going back and forth with the supplier company. Your courier has gone awol and failed to provide" photo in open door. "Which means he has either stole my parcel or just left in on the driveway and someone else has. Taking this further would never recommend to anyone”

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Posted 3 years ago

“Absolutely the worst service from a delivery company I’ve ever experienced. How and why are big companies using them?! No delivery has actually arrived and marked as delivered to the door when no one has even knocked ?! I buy from anyone that uses YODEL to deliver as it’s a complete waste of time and money. Can never speak to people at customer service - they state the operating hours but then say lines are closed (when should be open)”

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Posted 3 years ago

“Live chat is a joke tried for over an hour to chat to someone then they diconected me without any explanation it’s so rude if they can’t help they should just say so.”

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Posted 3 years ago

“This company is simply appalling. They either don't deliver (steal?) parcels, or throw parcels in buildings - not actually delivering them to the right door in tenement buildings but throwing them in the main door. I now refuse to order from any company that uses Yodel. Waste of time and money. Not worth it. Online system doesn't work; when you speak to an advisor they say they can't help as 'the system is down.' Send dishonest emails to say that parcels are left in made up places (e.g. 'in front porch' - I don't have a porch).”

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Posted 3 years ago

“I was expecting delivery of a car battery today from Tayna who's service was excellent. Sadly their choice of courier was unfortunate to say the least. The driver pushed a card through my letterbox indicating that he'd tried to deliver but I would have to collect the parcel from the depot. He was actually parked in another street which the company's G.P.S. confirmed. At no time did he present at my address with the package. I followed him back to his vehicle whereupon he took the item from his van - thrust it into my hands and took a photo on his phone. I had to carry an extremely heavy parcel back to my home which at 75 years of age I shouldn't have had to do. The vehicle bore no Yodel livery so it's clear that in the present manic pre-Christmas frenzy Yodel are recruiting complete cowboys. Their reputation is in freefall and trying to contact them is akin to plaiting snot. Toxic outfit to be avoided at all costs.”

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Posted 3 years ago

“ZERO STAR FOR STEALER YODEL!!!! Rubbish stealer Indian delivery service. AVOID! They hire poor drivers who steal away the packages and mention wrong tracking info on so called YODEL tracking service. Being indians, they are not even well versed in English. I wonder if this company would be run over by British, it would have been a bit accountable and professional. Yodel webchat and online escalation service is hell disgusting due to language issue and copy paste the same emails again and again without answering ur query. They asked me to check 3 houses in front, back and around the house to locate my parcel when the tracking info showed they have thrown it in back porch 0.o absolutely disgusting. I'l report this YODEL now, complained already and companies plz ban this 3rd class yodel. We dont want our precious items to be delivered by this pathetic stealer service! Their reviews on social media are self explanatory!”

Helpful Report

Posted 3 years ago

Yodel is rated 1.1 based on 7,019 reviews