Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,389 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,389 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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314

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely rubbish. I was left two cards on two separate days. I was in my house so I doubt the courier even knocked the door - instead left a calling card. No way of getting in contact with the number yodel provides for driver - straight to voicemail. No way of contacting Yodel to speak to person. Webchat is unreachable. Finally spoke to a person on Webchat ... Ravi Kumar 15:23. What an absolute Joke! His response was flippant wait for next delivery and disconnected the chat without notice.”

Yodel 1 star review on 23rd December 2021

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Posted 3 years ago

“ordere a case of wine from a company who use yodel date of delivery they smashed the case and had to ring my sender to re send order i am still waiting for my case of wine wich my sender has sent over 6 days ago ive tried to messge yodel but all i get told is to wait, i have also CLEARLY stated NOT to be left safe and have raised this issue with them no answer just ( waite) yodel are useless rude and careless get rid of this company!! if my £145 pound case of wine goes missing iam gunning for yodel blood”

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Posted 3 years ago

“This company is not worth 1 star they are useless can’t talk to anyone same automated reply my parcel has supposedly been out for delivery for 8 days will not buy on line again if they use yodel no parcel for my granddaughter david Nottingham”

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Posted 3 years ago

“Lied 3 times about trying to deliver parcel”

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Posted 3 years ago

“I wish I had the option of giving them 0 star. The worse delivery company in my experience. They give you a delivery slot and you wait and at the very last minute the message changes to 'need more information, please chat to us'. All chats busy so you cant even enter the chatbox. After 30 minutes, the customer service says the driver couldn't find your house. I am surprised because I have lived in this house for 6 years and only Yodel has constantly had this issue. I give them directions and they say they will deliver the next day. Next day arrives, I am again given a slot. I wait till 9pm and it repeats again. So I have decided that if I order something online, I will check whether they use Yodel. If they do, I am not ordering.”

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Posted 3 years ago

“Absolutely disgraceful. 4 days running got to be 10 stops away and then turned back and didn't deliver the parcel. Shouldn't be allowed to operate.”

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Posted 3 years ago

“Worst delivery company iv had the misfortune to use”

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Posted 3 years ago

“i ordered an item from a company on Amazon on Dec 5th and to be on Dec 8th it was supposed to have a damaged label ? ordered a replacement to be delivered on Dec 16th i tracked this &*delivery* to oned street away! then it suddenly stated that they had tried to deliver it and had left a card both LIES as i was waiting at my door for delivery. Called customer services and they said they would look into it ? called back and the item had to be destroyed as it was leaking ? i asked how did they destroy a bag of sand ? NO ANSWER”

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Posted 3 years ago

“Parcel arrived in their Middleton depot from Aldi last Thursday then was informed delivery would be Saturday so someone stayed in all day but parcel never arrived. It didn't turn up on the Sunday or yesterday Monday so looked on the tracking system and it still said delivery last Saturday. Went out of my way to the depot and the parcel was still their so when the lady got it for me I said when would I of got the delivery and she just shrugged her shoulders as if to say "no idea". Why do companies like Aldi deal with incompetent delivery firms. If I could I would give them -5.”

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Posted 3 years ago

“My wife ordered a christmas present it was delivered to the address 8th dec but i later found out they do not accept yodel parcels tried contacting yodel silly round in circles answer machines anyway i know she is never going to get this parcel reading other reviews so if you are ever thinking about using this shambles company please think again even robin hood wore a mask.”

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Posted 3 years ago

“deserve 1 star Doesn't even deserve 1 star. Package should have arrived 17th December,I received an email on 20th to tell me my package was on it's way,I received the email 30mintues after they allegedly attempted delivery. Track information said a calling card was left - I had no calling card. Delivery was rearranged for today (21 Dec) ,I tracked the parcel for 2hours then all of a sudden it was updated to say delivered! I do not have my parcel and the number listed on their website does not put you through to a human. Their webchat service is just as shocking,it takes hours to get through to someone only for them to regurgitate what the tracking information says. I don't know how this company are even in business.”

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Posted 3 years ago

“Three parcels delivered in the last week. One was an expensive electrical item - left when we were out. No attempt to leave it in a safe place with a neighbor. Luckily it was still there when we returned and it wasn't raining. Twice more this week parcels have been left when we were home with NO attempt made to knock the door. Again - both were retrieved safely without damage from the weather. Well deserved accolade of worst courier company”

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Posted 3 years ago

“I wouldn't even give one star if that was an option. Had my parcel since the 12th due to deliver on 14th. Then email saying there has been a delay. Heard nothing until a further email today saying they'd deliver between 8 and 10. Another email saying delivered at 9.20. Not to me they haven't, Checked cameras to check they'd not left at a neighbours and no one even attempted delivery. Phoned customer service which is all automated so they just confirm it delivered with no option to speak to anyone. Would not recommend if it was the last delivery service on earth”

Helpful Report

Posted 3 years ago

“They lost my parcel in depot, a box of Christmas gifts from my elderly mother. She has dementia, and all Yodel keep saying is contact sender. How on earth do they expect an elderly lady with dementia to deal with this? Disgraceful.”

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Posted 3 years ago

“Parcel from Littlewoods meant to be delivered by Yodel 11/12. Date keeps changing on the delivery app without reasoning, and it is impossible to get response by any staff at either Yodel or Littlewoods to help with issue. Terrible service by both and no parcel to be seen 2 weeks after purchase!”

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Posted 3 years ago

“Tracker said my parcel had been delivered, not true as I was at home at the said time. Contacted the driver who's details were on the tracker, he informed my he was not the driver but would phone me back, he didn't. Contacted Yodel via web chat, they confirmed driver had delivered it to the correct address but would interview the driver and would email me back within the next 24 hours. Did not receive a response so contacted them again, I was told response would be within 24 working hours, no surprise did not receive a response. Contacted them again, they reverted to the driver has delivered it and I should contact the seller so basically they have washed their hands of it. Cannot get a replacement in time for Xmas so need to go to Plan B whatever that may be !!!!!!!”

Helpful Report

Posted 3 years ago

“Attempted delivery 2x and been in both times, contacted them both occasions on webchat as phone cuts you off and won’t let you speak to anyone! “It won’t happen again” and consecutive days happened I think strapping the package to a balloon and letting it float away would have more chance of been delivered than a yodel package Total shambles!!!!! Cannot leave lower than 1 star otherwise would have!”

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Posted 3 years ago

“Useless, incompetent excuse of a delivery company”

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Posted 3 years ago

“My virgin media parcel was due today, correct address was given & on the day of delivery yodel put on the app there was an issue with the address huh? Tried to ring, can’t even speak to anyone human. Went on the online chat and they said my tracking ID Was wrong when I used the same one and was able to use it! Terrible service,!!!”

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Posted 3 years ago

“Ordered on 12th December from the North Face company who use Yodel for their deliveries. On 16th December informed parcel sent and tracking number. Kept checking yodel app and nothing appeared and on 18th December message saying won’t be long. Checked app and said delivery would be on 20th December. On 19th December was checking my messages and seen 2 from Yodel first one saying delivery would be that day between 13.21 and 15.23. Next message saying your parcel delivered at 13.51. Went to my door no parcel, checked around house and with neighbours no parcel. Went on we chat with Yodel they said they would have to speak to driver. Monday 20th tried web chat again no response. Called Warrington office automated answer said package handed to customer, never was and not even a knock on the door as4 adults and a dog at home all day on 19th when parcel was handed to customer according to Yodel. Reading reviews on Trustpilot and on Reviews.io this is typical of Yodel and The North Face. Find out what courier a company use and if Yodel don’t order. As for The North Face don’t order on line direct whilst they are using Yodel for their deliveries.”

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Posted 3 years ago

Yodel is rated 1.1 based on 6,389 reviews