Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,389 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,389 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Yodel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

314

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They keep saying my parcel is loaded and out for delivery 4 days in a row I'm still waiting so I'll have a disappointed Grandaughter at Christmas I'll never order from a company that uses Yodel again”

Helpful Report

Posted 3 years ago

“An order from Amazon (letter box sized) has been stuck in an impenetrable Yodel warehouse for over a week? I've always frowned when I've read the courier is Yodel delivering my goods - by far the most incompetent courier in the UK with no signs of improvement.”

Helpful Report

Posted 3 years ago

“I ordered from North Face, order was despatched but Yodel never delivered it. Can't speak to anyone and live chat is useless . I contacted their complaints department who basically lied and blamed it on the weather. Yodel are rubbish, still waiting for my refund. In the future I will check if Yodel are the carrier before I order.”

Helpful Report

Posted 3 years ago

“If I could give them 0 stars I would. 2 appalling experiences in recent weeks. First one yodel lost my parcel (which was my daughters birthday present) and the attitude seemed to be “oh well 🤷‍♀️“. Second one was some flowers which I sent to a relative, vase was smashed to pieces and the box looked like it had been used for a game of football. So my experience of yodel is; it’s complete pot luck if you get your parcel, and if you do, god knows what state it will be in. I wonder how these stay in business.”

Yodel 1 star review on 19th December 2021

Helpful Report

Posted 3 years ago

“I ordered some Christmas present from Zara . They were super good abs rapid to send them but yodel was an absolute nightmare ! They never delivered and when trying to contact them o was left for ours ( an entire day ) in waiting list or you were directed to a totally non useful machine . No possibility at all to talk to an operator! Terrible and unprofessional !!!”

Helpful Report

Posted 3 years ago

“Says my parcel was delivered. I sure did not get it, nor did I get a card, nor was it dropped off at my neighbors. Yodel should add ''Parcel stolen by driver'' on their tracking updates. Worse courier services ever!”

Helpful Report

Posted 3 years ago

“I supposed to receive a parcel from Samsung promotion claims/Ingram Micro based on my September super deal on Galaxy S21. The original parcel tracking system shown it's been delivered. I received nothing when I arrived home from work. After all complains to Yodel, driver said I left it in porch, I'm living in a flat at 15th floor of a court. There is no porch!!!! Parcel needed a signature or taking photo on door to be handed to me, none of them has proof. Parcel was enough small to be dropped to post box on my flat door, wasn't needed to be left anywhere else. Literally the original parcel has been stolen and driver recorded on tracking system as been delivered. After 2 months chasing my case with Samsung promotion department. They accepted to send me a replacement. The last THU 16th DEC. I received email from YODEL parcel in on the way, I was at work, I wanted to change delivery option to collection points and after work go to collect it. YODEL just left neighbour option available. I didn't want it. I Called driver, driver said will be redlivered tomorrow. FRI 17th Dec. I left wirh no other choice to stay at home and don't go to work. I stayed at home all day and awaken 5 am. All day at home, nobody buzzed intercom, nobody knocked my dlat door and front of my eyes staying at home , YODEL TRACKING SYSTEM SHOWN "SORRY WE MISSED YOU" and also shown " NO AVAILABLE NEXT ESTIMATED DELIVERY AT THIS TIME" In my opinion YODEL assign the 1st clas, wel paid and direct employed drivers to the nice and push arears, easy deliveries, houses in good areas. So those drivers are happy and carry on the job responsible so receivers in those areas are happy. And YODEL assign most of low class, selfemployed, low paid drivers to the poor areas like area I'm living in. Those drivers do whatever to release thier angers against YODEL and make job easier for themselves and record whatever they want about parcel delivery operations at no egfective supervisory either those records are true or false. DRIVERS ARE THE 1ST TIER OF DELIVERY RECORDS. So parcel receivers like me must pay for those kind of conflictions at YODEL. The driver assigned to my parcel delivery is a lier and absolutely recorded false and wrong information about " been delivered" for original parcel, he stole my parcel. Driver whose been assigned for my replacement parcel. He is a lier as FRI 17th DEC, I was at hpme, in my flat whole day at no contact. These sort of drivers who has problem with YODEL and are dissatisfied about thier jobs and contracts, do whatever make the delivery operations easier at no responsibility. They do whatever to release thier angers against employer YODEL, to bring them to talk for better contract conditions. AND PARCEL RECEIVERS LIKE ME WHO LIVS IN 15TH FLOOR OF A COURT AT POOR AREAS MUST PAY FOR THAT. YODEL is The worst UK delivery company and thier drivers terror satisfication of parcel receivers and also terror thd big brand small parcels so male people hate of Those brands like Samsung.”

Yodel 1 star review on 18th December 2021

Helpful Report

Posted 3 years ago

“Parcel meant to arrive yesterday still no sign and its a Christmas present for my grandaughter”

Helpful Report

Posted 3 years ago

“Worst delivery service, avoid these cowboys at all costs. Late late and always late”

Helpful Report

Posted 3 years ago

“Parcel late tracking page useless it is saying out for delivery that was 16/12. Can't get on to webchat and cannot get to talk to a human. How this Company is still going, they are absolutely dreadful”

Helpful Report

Posted 3 years ago

“Parcel marked as delivered Tuesday at 6.25pm but it’s nowhere to be found. Customer service says look in safe spaces (have looked everywhere, nothing) and chap on all my neighbors doors and ask if they have it. I live in a block of flats with 20+ neighbors… Clearly through looking at the reviews, there needs to be a complete overall of the system at Yodel. Drivers are held to an unrealistic amount of deliveries in too short a period of time, therefore leading them to either leaving parcels in unsafe places or not delivering them at all and marking them as delivered. So annoying as now have to go through the waiting period with the company the product was originally ordered from and deal with their customer service too.”

Helpful Report

Posted 3 years ago

“Parcel not delivered. No one on help chat. Parcel shown as out for delivery only when online enquiry made seems suspicious! Still not delivered and no one to speak to. Never again. Be warned. Should be no stars.”

Helpful Report

Posted 3 years ago

“Gave Yodel one star because you can't give them none ! Parcel should have been delivered on Monday after getting supplier involved, said would be delivered Thursday. Out for delivery 08:35 expected 13:55 to 15:55 . Tracked delivery all day , went round in circles approximately 2 miles from me dropping parcels. At 17:30 van went to last drop before me and at 20:00 it's still there. Disgraceful !”

Helpful Report

Posted 3 years ago

“The appalling level of service, communication, help, support, information updates and the accuracy of their tracker pages is dreadful. Apart from the simple and basic area of their business which is meant to be moving and delivering packages on behalf of their paying customers, they seem to have invested in IT systems that are not user friendly, not updated by Yodal, contradict themselves by page, appear to be set up to actively discourage any customer involvement or communication. Their telephone helpline is simply another automated system that finishes with an SMS with a link back to the inaccurate tracking pages, online chat help doesn't get any further than "sorry" and "the depot staff are trying their best"! I will never choose to use Yodel, would actively recommend that nobody uses them and will consciously check whether the online companies I use have agreements with them so that I can simply not place place orders with those Companies, of course telling why. Yodal are an embarrassment to the service professions I have been infor over 30 years.”

Helpful Report

Posted 3 years ago

“Delivery was expected on Tuesday 14th December despite tracking the package it never updated on Wednesday a message read 'estimated delivery today' no further information and no tracking Their contact number (automated voice) said track it on the website and webchat offered a reason being due to 'unforeseen circumstances' Thought Boris is useless but Yodel make him appear to be competent”

Helpful Report

Posted 3 years ago

“I have been isolating for almost 4 weeks due to my son testing positive and then it spreading through the house so done the majority of my Christmas shopping online. Unluckily for me, the majority of the parcels are now with Yodel. So far (since 2nd December) I have only receieved 8 of 20 (4 have been returned to sender without even trying to deliver, 2 have notes saying they couldn't deliver due to poor weather conditions and the rest just have a deliver by date of 7th December). Tried to speak to someone via Live Chat but was asked to contact the company I bought the stuff through - not much use with Christmas in a week! Luckily out of isolation Friday so should be able to do a Christmas shop this weekend but poor poor service. I completely understand this is peak period and I had hoped I was a one off but it seems so many customers are in the same position :(. If you cannot cope with demand, please do not sign up to deliver so many parcels.”

Helpful Report

Posted 3 years ago

“My delivery was scheduled for Monday, it didn’t arrive and I was told that the driver had access problems at 8:50pm and I had to contact to rearrange delivery. This was then arranged for Wednesday although my property is easily findable and no access issues. I tracked the parcel and although at one stage the driver sat for 30mins about 1 min from my home they then took another route and at 9pm on the dot I it was updated to say delivery attempted, left a card. Even though no card left and I was sat by the window so would be able to see anyone drive up the road. It’s clear to me on both occasions the driver just ran out of time, so why the lie? This means I have to rearrange delivery for another day -and they wouldn't allow it just to be attempted the next day. On both cases the parcel only left the depot at 1:30ish and the driver had 130+ stops each day, so it's also obvious they don't have enough time to make all of the deliveries. My parcel will be at least 5 days late if it arrives at all. Online chat constantly busy and phone number only goes to an automated number so I can't speak to a human.”

Helpful Report

Posted 3 years ago

“Out for delivery, never turned up. Useless company, tracking doesn't work, staff are incompetent”

Helpful Report

Posted 3 years ago

“Website says it is out for delivery but also that it's at the depot waiting to be loaded. Waited in all day and nothing. Poor, poor company.”

Helpful Report

Posted 3 years ago

“Terrible website for updates. Can’t speak to a human”

Helpful Report

Posted 3 years ago

Yodel is rated 1.1 based on 6,389 reviews