Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,389 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,389 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Yodel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

314

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish delivery no response web chat never answered avoid”

Helpful Report

Posted 3 years ago

“When tracked online the status shows sorry we missed you and left you a card. Liers, I was at home all day. They neither left a card nor delivered the parcel.”

Helpful Report

Posted 3 years ago

“I would like to give zero stars. Just fails at every opportunity to deliver items to me.”

Helpful Report

Posted 3 years ago

“3 days late delivery. Every time I contact them, same generic answer. This delay in delivery is causing delay in my work as I need the item asap. It’s been in the local depot since Tuesday, still mot out for delivery! Was supposed to get it on Tuesday!!”

Helpful Report

Posted 3 years ago

“Delivered to wrong area of property after giving explicit detail which was ignored then to make matters worse delivered on the wrong day as your info was to be sat 11 /12”

Helpful Report

Posted 3 years ago

“Quite literally the worst service out of any business operating this side of the equator. Absolutely abysmal and always baffles me that huge businesses still rely on them for courier services. Never once had a good word to say about them. Pathetic.”

Helpful Report

Posted 3 years ago

“2 day delivery very late, been told it could now be 20 days. poor service and communication.”

Helpful Report

Posted 3 years ago

“Usually, at least where I worked in the delivery business, when a client called, you called the driver and asked location and time, especially if the delivery window was missed. Not here, here you get literally 0 more information that what you had before contacting customer service. Don't even bother. UPDATE : I was assured by 4 customer service agents today that my parcel was going to be delivered today, no one bothered to notify me it was going to be late, or when it was brought back to the depot later today.”

Yodel 1 star review on 9th December 2021

Helpful Report

Posted 3 years ago

“Yet again Yodel fails to meet the miserably low standards it sets itself. Twice now missed a parcel delivery because I stupidly believed the tracking app ! But they decided to deliver 4 hrs earlier that the tracking said. Outstanding !! I will definitely not be buying products from companies were these clowns are the courier.”

Helpful Report

Posted 3 years ago

“Christmas is the time where Yodel deliveries always go missing. Never have a problem with any other courier service at this time. Just Yodel. Maybe the drivers can't be bothered to go shopping so just steal what they are supposed to be delivering. Absolutely useless customer service, and tracking system never works let alone updates. Avoid at all costs, unless you enjoy having your time wasted.”

Helpful Report

Posted 3 years ago

“Avoid purchasing anything from any company using Yodel. Sometimes, if you're lucky you'll receive what you pay for, but a lot of the time, they'll not bother delivering your order or maybe take a picture of your front door and not even attempt to ring your door bell. They employ liars and thieves who've stolen or mislaid over sixty pounds of merchandise from me. Could somebody please put Yodel out of business and let a more competent carrier take over?”

Helpful Report

Posted 3 years ago

“Yodel us by far the worst company ever… My delivery is later for 5 days as the driver cant locate my adress… how stupid can you be its literally a main road adress if you type on google it will take you straight there… trying to contact then and this robot is the only way to contact them, and doesnt give me options…. There is a webchat apparently which is never available … now I know why the bad reviews… terrible”

Helpful Report

Posted 3 years ago

“No delivery they say parcel was left in porch l do not have a porch so angry as how would these drivers like to pay for goods and not receive them because a delivery driver was to lazy to do the job they were employed for Perhaps they should think about this when they start their shift”

Helpful Report

Posted 3 years ago

“Yodel confirmed my parcel had been delivered when it hadn't, it was impossible to get in contact with anyone to question where my parcel got delivered to and then 3 days later it turned up, but was just sat outside my house, no one had attempted to knock on the door. I also then had an email a couple weeks later to say a parcel has been delivered but no indication of where the parcel was coming from so I was unable to track what was being delivered. Communication is just so poor from them and no real effort in trying to resolve issues.”

Helpful Report

Posted 3 years ago

“Yodel, about as useful as a chocolate teapot! How on earth are they still operating? You have ONE job, ONE JOB!!!!, deliver parcels, and that you can't do, ahahahaha. a week of, "your delivery is out for delivery today" but apparently finding the address is too hard for them to do even though it's to a popular chain hotel/restaurant and the only one in the area, you would think with todays satnav system that finding properties wouldn't be an issue in this day and age, how wrong. Thanks for leaving me disappointed and missing out on a now sold out preorder. I'm now cancelling all 12 of my pre-ordered items now I know that they end up in your hands. I thought royal mail was bad until this situation, you've stole the crown”

Helpful Report

Posted 3 years ago

“Still waiting for delivery due 2nd December then told 3rd then 4th now 6th total shambles. Last time they could not find 3rd largest hotel in Grangemouth take it the driver could not be bothered try to find it.”

Helpful Report

Posted 3 years ago

“Absolute shambles! We've got a new delivery Guy in Dudley and he is sooo lazy, never rings the bell, just shouts "PARCEL" and dumps it next to the bins, often in the rain, no notice, nothing. He lies about leabing items in Lobby or authorised place (no such place exists)”

Yodel 1 star review on 4th December 2021

Helpful Report

Posted 3 years ago

“If I could give 0 stars I would. Paid for next day delivery optimistically and it’s 3 days late, customer service is horrendous as there’s literally no way to speak to a human. Webchat queue has been over an hour at all times of day, phone cuts you off. Avoid avoid avoid - terrible company”

Helpful Report

Posted 3 years ago

“Unfortunately I've been waiting 6 days for my Yodel delivery and at every turn I'm greeted with either incompetence or complete lies!!!, my delivery is from Virgin Mobile if that makes any difference at all 🤔 tracking info stated received and then out for delivery, we ordered 2 handsets one came with a console.....bet you can't guess which one is lost 😱 yeh you got it the one with the console.......tracking still shows at local delivery depot (Alfreton Derby's) called this morning to be informed they don't know where it is and are going to do a full depot search 🤔 they also said they would contact me personally to confirm the item location and status (they didn't!!!) as dramatic as this sounds I'm reporting this to my local police as in my opinion a theft has occurred and I find that disgusting.....if my review does nothing else other than alert you to the goings on at Yodel I have done you a huge service and please avoid 👍 Kind regards Chris White”

Helpful Report

Posted 3 years ago

“Bashed, burst open box on delivery and rude deliver driver who only said ‘Name’ and ‘Here’ as they thrust the very damaged package into my hand.”

Helpful Report

Posted 3 years ago

Yodel is rated 1.1 based on 6,389 reviews