Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,389 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,389 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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314

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This carrier company Yodel has me pulling my hair out, first their data shows my delivery went through their hubs with specific times and dates up to when they said it was delivered to me but it never was and no card was left, then after about three attempts to get more information as to why it wasn't delivered they then tell me the data was in error and the parcel must be still at the local depot to me but they cannot find it then after more chats to them they say they have found it and it would be delivered the next day, guess what it wasn't then after more calls to their chat line a woman telephones me and says i understand you are having problems getting your parcel i will call the depot nothing happened, then i call them again and the advisor tells me for sure the parcel will be delivered the very next day, no it wasn't finally i called to get this answer that the parcel is at the local hub to be collected it has been there for seven days, i say i cannot collect it as i am disabled and i paid for the delivery i then get the reply well if it isn't collected it will be sent back to the seller, this company needs to be kept at arms length give me Hermes any day”

Helpful Report

Posted 3 years ago

“Constantly say they tried to deliver and say they left a card. Never leave a card and DO NOT ATTEMPT RE-DELIVERY. I have lost several parcels . Despite leaving instructions to leave in my safe place . Which they never do!”

Helpful Report

Posted 3 years ago

“Every time I’ve expected a delivery I get the same service. Sorry we missed you, we have left a calling card. I work from home, I sit at my desk all day and can see the front door from where I sit. Do these people think we are idiots!! I’d rather they said due to problems at their end they are unable to deliver rather than blatantly lie!! Terrible service , will no longer order from any company who uses them. Can’t believe companies still use them they most be damaging their business”

Helpful Report

Posted 3 years ago

“Yodel claim to have posted a parcel containing 48 tins of cat food through my letterbox - ridiculous!!! this company is very damaging to online trade and companies need to STOP using them now - it's as if they're run by bunch idiots with no business experience whatsoever - I think people should consider bringing this to the attention of Trading Standards with their local authority - I intend to do so myself as this bad business practice MUST be stopped - 2nd time in 3 weeks I've been a victim of this awful company”

Helpful Report

Posted 3 years ago

“Probably the worst “delivery” company I’ve ever had the misfortune to have stuff delivered. I day “Delivery” company that’s assuming there drivers actually deliver it. Spend all day waiting for a delivery, mind you I can see the front of my ground floor flat from every room. I track the driver see he attempts to go to my road then I immediately get a notification that the driver attempted delivery and has left a note. Laughable I saw that they didn’t even come to my flat, let alone didn’t leave a note. Customer service was terrible kept saying it’s out for delivery and there classic phrase it will be with you at “THE EARLIEST”, they decline to say what this time frame actually is though. Still waiting for a my next day delivery 3 days late. Told the depot was immediately informed to find out it wasn’t raised until 26 hours later. Do not use this company to represent your company or trust them to deliver anything.”

Helpful Report

Posted 3 years ago

“I only wish I’d read the reviews. Yodel are THE worst ever. I will never buy anything if Yodel is the courier. I’m shocked that basic instructions cannot be followed - leave with my next door neighbour- so Next Day delivery is impossible even if you’ve paid for it! I expect to hear they’ve gone under in the bear future maybe it arrives tomorrow”

Helpful Report

Posted 3 years ago

“Having a nightmare with Yodel claiming they have delivered a parcel on Monday 10/1/22 but they have been now where near my property and my 24 hour cctv system confirms this.Yodel lost the parcel and thought the best solution was to claim to have delivered it and blame the recipient/customer a TRULY AWFUL COMPANY.Only one star as unable to give zero which is what is deserved.”

Helpful Report

Posted 3 years ago

“The driver that delivers to cv31 either cannot read or is untrustworthy! Left parcel suspiciously at wrong address, even tho the no, name and house type were on the parcel,reported, after email suggesting lol we had the delivery, Not, Then 24 hrs after, the neighbours, brought it saying it had been left near rubbish, yeah right, bin days are Tues not Sat's, the parcel was clean warm and dry as opposed to being left outside. I will never use Yodel!”

Helpful Report

Posted 3 years ago

“YODEL HAVE LOST 5 PARCELS OUT OF 6 I ORDERED ALL WITH THE SAME EXCUSE NEEDED MORE INFORMATION ON YOUR ADDRESS ,THIS IS CLEARLY JUST A SCAM TO AVOID DELIVERING ANYTHING AS THE ADDRESS IS CORRECT ,NO CUSTOMER SERVICE NO NUMBER TO RING THEY SHOULD JUST CLOSE THEMSELVES DOWN HOW DOES THE GOVT ALLOW COMPANIES LIKE THIS TO HANDLE OTHER PEOPLES BELONGINGS”

Helpful Report

Posted 3 years ago

“why are you so rubbish waited in all day watching the tracker. Only to get a message saying need more info on the address. at 5.27 and on a Saturday cannot contact after 5pm. You have my mobile number why cant the driver just call me bonkers firm will have to sort tomorrow going to stop ordering from atlas clothes as a result as this is the second time.”

Helpful Report

Posted 3 years ago

“2nd 3rd and 4th chances given. No real time updates. Saying delivered and when i call im told its a mistake on the system. Then updating delivery to another day stating thank you for changing your delivery date when i didnt. And weeks in still no delivery or answer as to why. Very cancelled 1 my orders after a period of time because i wasn't going to get it. And my next lot of orders seem to be the same a few weeks and still nothing or real time updates. Which is a pity because now i am reluctant to order from companies that use yodel.”

Helpful Report

Posted 3 years ago

“Four failed attempts to deliver over four days and still not received - appalling service. Order valued £350 was out for delivery on 2nd January but still not received on 7th January. Similar packages received next day with no problem. Address is correct as per Royal Mail and located easily by every other courier used. Attempts to deliver have now been made on 5 days in a row. Eight attempts via Yodel Chatline to expedite the package have all proved useless and not helpful at all. No direct contact possible with Yodel but it appears that the chatline is very remote in S.Asia by the names given. Not the first time I have had problems with Yodel Norwich Depot. My advice - AVOID YODEL like the plague.”

Helpful Report

Posted 3 years ago

“absolutely terrible 2 parcels from littlewoods at 2 separate times not delivered. Yodelsaid they were delivered and even said I signed which was a lie. Contact number for the driver wasn't a genuine number. A fraudulent scamming company. Yodel you are the worst courier service I have ever encountered. You should be struck off so nobody could use you.”

Helpful Report

Posted 3 years ago

“2 parcel were not delivered within a week. Yodel said they were delivered but no proof of delivery. We have a video doorbell and no one attempted any deliveries so where are my parcels. Customer service web is a waste of time”

Helpful Report

Posted 3 years ago

“According to your tracking and email my parcel was delivered yesterday at 11.30am. Strange that, as when I checked at 18:00 is was down as loaded, then on checking again approx 40 minutes later it states loaded at 05:00 and delivered 12:30. Working from home yesterday so in all day, definitely no delivery. Now having to work from home today as I have a funny feeling someone was cooking your delivery times from Alfreton. I wouldn't be complaining if you had aoologised and that delivery will be delayed. Appalling service standards.”

Helpful Report

Posted 3 years ago

“What the bad service is it I spent all day waiting for my parcel But nothing comes”

Helpful Report

Posted 3 years ago

“Yodel left my parcel middle of nowhere! When I called the company they sent me the photo of other house(I have no idea whose house in that photo) and insisted they finish the investigation! They never check whether the photo actually shows the correct address!! Worst ever experience!! I only could get my parcel thanks to a lovely person who got my parcel accidentally and tracked down to my house.”

Helpful Report

Posted 3 years ago

“The worst courier company ever. They don't even bother to come down to my property to deliver my item, instead they send you an email saying that I wasn't in and they have left me a card. I was home and sitting by the window and no one came to deliver my parcel. My bell is unbelievably loud so it is impossible for me not to hear. As soon as I receive the email saying that I wasn't in and a card was left, I rushed downstairs to check the letter box but nothing was there. This is not the first time it has happened so many times. I went online and asked for my item to be delivered to the nearest shop (they obviously can't lie and say that they have visited but they're won't in because it's a shop and there is a member of staff there) The item was due to be delivered on Tuesday but I received a week later. I will never order from very again as they use the worst courier company ever. Never again. Not recommended. Stay away.”

Helpful Report

Posted 3 years ago

“I asked specifically for my parcel of 12 bottles of wine to be delivered to my apartment door and NOT to be left in the open, communal lobby. In the lobby there is a large sign at the entrance that tells delivery drivers not to leave parcels in the lobby. The Yodel driver put my parcel behind the sign. Absolutely ridiculous, and this could be the third time I've had poor, poor service from Yodel. I have written to two organisations pleading with them to stop using Yodel as their delivery firm. I would never, ever use them given the choice.”

Helpful Report

Posted 3 years ago

“would leave no stars if possible, similar scenario to others on here, claimed parcel was delivered to a business which is 24/7 and of course it wasnt, bought via e bay, e bay cant help as tracking shows delivered, yodel put me back to the seller and the seller put me back to yodel. used yodel online chat and they basically just said i need to contact the seller and cut me off, i asked for an exact delivery time and a signature or any other from of evidence to prove delivery, nada, i would never use them”

Helpful Report

Posted 3 years ago

Yodel is rated 1.1 based on 6,389 reviews