Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,389 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,389 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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314

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had a total of 3 parcels delivered by Yodel Non have ever arrived on time.”

Helpful Report

Posted 3 years ago

“I'd give a score of minus 5 if i could, shocking company! Rung up five times now, keep getting different answers. Parcel has been sent back to the retailer in a bulk consignment apparently even though it was marked by my local driver as delivered to me last weds. I've explained I didn't buy it from a retailer it's from a private seller on vinted. I asked which retailer it's been sent to and the advisor said they don't know, the parcel was put in a box and has been lost. I mean wtf?? If it's part of a bulk consignment sent to a retailer, surely they know the retailer? There's absolutely no traceability despite a supposed tracking system. I've been assured three times this would be investigated and they'd get back to me, but every time I've had to chase them up, they've never got back to me. The 4th time, despite saying I'm the recipient, the advisor thought i was the sender! These people don't listen and they don't care. You just get a half hearted "Sorry you're having problems with your delivery." No you're not, you don't even make the effort to sound sorry. As for the driver, why the heck mark the parcel as delivered when you know you haven't delivered it....i think it might be called stealing. I'm absolutely disgusted with this joke of a company!! Nothing is done about them though, even after all these bad reviews.”

Helpful Report

Posted 3 years ago

“Had message to say had tried to deliver a virgin mobile. Said nobody in and had left green card. I was waiting at the door. No card and nobody came. This is about the 3rd time this has happened. It is beyond a joke. Complete rubbish. Writing to my newspaper about this.”

Helpful Report

Posted 3 years ago

“Absolutely appalling service. I was notified that my parcel was left on the porch. I don't even have a porch. Yodel said a card was left and it wasn't. I wonder if those responsible for delivering these parcels are conscious about their decisions. Surely you'd like to ensure a good customer service. No parcel no card. Disappointed.”

Helpful Report

Posted 3 years ago

“Absalutley rubbish, ordered a dress for guaranteed next day delivery followed tracking all day to be told courier could not find address I live on a 50 year old housing estate do they not have satnav? Then tracking said it had been delivered at 7.45pm that evening ..I was home. I could not make contact with them it was all answer machines and automated. Dress eventually arrived 2 weeks later. Waited on Virgin media parcel also said had been delivered eventually arrived a week later. And ordered another item which needed for weekend once again it's missing now have one day to find a replacement as I'm sure it's not arriving anytime soon!!! AVOID THIS JOKE OF A COMPANY!!!”

Helpful Report

Posted 3 years ago

“Waited for 4 hours for parcel , I checked tracking right till it got to 1 delivery before mine ,then tracking changed saying sorry they missed me & they left a card , this is what is infuriating the lies I cannot abide , if it was delayed just say so all because I paid for next day delivery & yodel was unable to meet that obligation.”

Helpful Report

Posted 3 years ago

“absolutely terrible company - needs to be shut down! I don't know anyone who has had a positive experience with Yodel. I was sent a text and email saying my parcel had been delivered to a neighbour and I should have received a note with the details. However, I received no note. When i checked the tracking details on the email it said my parcel was left with a neighbour at an address far from, my house - hardly a neighbour! I have since tried the house 3 times and no one seems to be in and i'm not even sure the parcel is even there. My £230 worth of clothes are somewhere random. Absolutely terrible service - stop this company operating! Do not use this company - avoid it at all costs! SHUT THEM DOWN”

Helpful Report

Posted 3 years ago

“I always know I will experience problems when I realise the carrier is Yodel. They always say they have tried to deliver my goods and left a card which they have never done. I have tracked my goods and even found that they are in my area, but still no goods are delivered. We have regular deliveries from other companies and do not experience any problems. I implore companies not to use this company.”

Helpful Report

Posted 3 years ago

“Very poor and the webchat little help. Package correctly addressed, claimed to have been delivered to my front porch, found the following day on top of the front wall of a house 100 yards down the road and on the opposite site of the road. Will avoid buying from anyone using this company.”

Helpful Report

Posted 3 years ago

“This company is parcel delivery company that does not believe in customer service as sat in my front room, saw the van and waiting for a knock at front door but nothing. I got email 10 minutes later saying sorry for missing you today. Tried to arrange delivery and got told it will be delivered when we feel like it, told the delivery driver that parcel was perishable got told it just tough.”

Helpful Report

Posted 3 years ago

“A joke Like everybody else has said really”

Helpful Report

Posted 3 years ago

“The most disgusting service I have ever dealt with. Not only did they lie about attempting to deliver a parcel THREE times (I am disabled and can't leave my house) they then have the darn cheek to advise me that I have 'chosen' to collect the parcel from their depot FIVE miles away. On crutches - really? No failed delivery slip, nothing on my RING Camera, nobody has even seen them. How these people are still in business is beyond me. They simply couldn't care less. More effort to return the parcel I believe, unless they bin them? So an unhappy supplier too. You couldn't make it up!”

Helpful Report

Posted 3 years ago

“Absolutely shocking company. Couldn't find address. I had to cancel my order and re-order as the parcel was lost in the system. The new order was then flagged as an issue with address before it was even loaded onto the van. 2 weeks later and numerous calls I still have issues in receiving the parcel. An absolute JOKE OF A COMPANY”

Helpful Report

Posted 3 years ago

“Mm it depends on what person I get its due 31stdec after failed drop no cards etc next it was delivered 19th to customer not stories I then get told its been returned to seller Not yet still on tracking number as delivered lies can't provide any photo evidence as nothing came maybe ask drivers who have been to my door even putting it my hands laughable il wait for my mo ey back failure to do their jobs!!”

Helpful Report

Posted 3 years ago

“Waited in all day told at 8.41 delivered but where did it one to me now trying to find out where they delivered it no one around to help at yodal never use them again”

Helpful Report

Posted 3 years ago

“Tracking system is naff if you are trying to plan your day around the parcel delivery. Never got last 2 parcels because yodel returned to supplier, despite still showing out for delivery and in transit? Stop being tight and time to reinvest in more real-time technology Yodel as you are being left behind by your competitors, if you care?”

Helpful Report

Posted 3 years ago

“Terrible service they.said they delivered a have parcel .and I haven't received it . rung them and was passed from pillar to post.all I get is the driver said he delivered it .and the they have GPS location saying it my house .there saying they left it by a wall at the side of my house.but my house is a terraced .so I have to wait for Asda to investigate the matter . meanwhile I've lost money buying a product I didn't receive..yodel are utter dog bab .”

Helpful Report

Posted 3 years ago

“From my experience the worst of all delivery and courier firms. They can never find my address. And also instead of at least sending a message on my mobile, will just marked it as undelivered. It is unacceptable and frustrating.”

Helpful Report

Posted 3 years ago

“This has to be the most unreliable courier service out there. I have been tracking my parcel delivery all day on their website. Seated two metres from my front door which has a doorbell, I tracked the delivery right up to where it told me there were 0 people ahead of me at around 4pm , only to watch it make countless other deliveries up until 8pm, circling around and around my address, all in the local neighbourhood, at which point I received an email to say they had attempted a delivery and had left a missed delivery note. I have had no note, no knock, no doorbell ring and I have just wasted a whole day waiting for this delivery. It appears this company expects me to wait all day tomorrow too. If I could score zero I would. This is also not the first time.”

Helpful Report

Posted 3 years ago

“From my experience the worst of all delivery and courier firms. How come all other firms can find my address without a problem but the Yodel driver can’t?”

Helpful Report

Posted 3 years ago

Yodel is rated 1.1 based on 6,389 reviews