Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,389 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,389 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Yodel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

314

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had 4 live chats and have been cut off twice. Havent received the parcel they say theyve delivered to my house. Cant get help anywhere. No phone to get in touch. What a firm”

Helpful Report

Posted 3 years ago

“I think I am being stalked by one of their drivers. It appears every time I walk my did and drives around every street that I am walking. I am beginning to fear for my life.”

Helpful Report

Posted 3 years ago

“Was told my parcel would be delivered between 16.40-18.40 9/3/2022. It then came up my delivery was delayed. I took time off work to be in the house, costing me money and time. There was no further update. The message still read the same a.m. 10/3/2022. Contacted their live chat. No apology, no explanation other than I will be informed when the driver leaves the depot with it. This company sums up the work ethic of this country which is absolutely useless.”

Helpful Report

Posted 3 years ago

“how is this company still in bussiness! Terrible at least half my parcels sent or recieved by them have gone missing completely useless just don't bother. Pay a couple of quid more and use royal mail, parcel force etc.”

Helpful Report

Posted 3 years ago

“Absolutely disgusting Customer Service they ruined my whole psychology, if I had a magic wand in my hand, I would throw a whole Yodel into the garbage.”

Helpful Report

Posted 3 years ago

“Drivers are liars Received a notification with a 2hr window 40mins into the window. Was home anyway. Then got an email 20mins after saying I wasn't home and a calling card was left.... no card and no one came! Rebooked for following day, went on to track in the morning and see a note saying the "delivery was refused at the property". Spent almost 2hrs on webchat to no avail. When they sent me the geo location as proof that the driver came, it was the next block on the next road! Bunch of lying imbecils. Day 3 sitting waiting, have received no window of delivery and its now 11.30am. Worst delivery company ever!!!”

Helpful Report

Posted 3 years ago

“Saying parcel was delivered Which it wasn’t Tried to contact yodel Can’t get to speak to human! Online “chat” only Now disappointed grandchildren no birthday present and I’m £50 out of pocket Saying it was delivered 4 days ago Still waiting Driver says he was in correct vicinity So where is his photo proof of delivery or a signature of recipient?”

Helpful Report

Posted 3 years ago

“Worst company Worst costumer service I don't even want to spend time and say more.”

Helpful Report

Posted 3 years ago

“Yet again, another terrible service from Yodel. It actually grieves me that I have to give them at least 1 star review, as IMO they don't deserve even 1 star. Received tracking Weds am saying my delivery was due before 9pm & I was delivery #121 of 140. at around 7.45pm tracking was saying it was 15 drops away, however, it never turned up. At 9.30pm I tried to contact Yodel via their online chat, which kept saying, “All of our operators are currently busy, please try again in a few minutes”. So I tried a number of times, but kept getting the same message. Having later checked on Google, their online chat ends at 8pm, yet the message you get doesn’t say this, it tells you to try again. So I contacted Yodel first thing Thurs morning, but they could not tell me why my delivery didn’t turn up on Weds, but assured me it would definitely be with me sometime on Thurs. There was no tracking info. on my phone, but when I later checked on my lap top, Thurs evening, it said, 'Original Delivery date: Thurs 3rd' (but the original date was actually Weds 2nd), 'Estimated Delivery Date: Fri 4th'. So having spent a very long time chatting to Yodel on their online chat, Thurs evening, again they couldn’t tell me why my parcel didn’t turn up yet again, even though I was assured that morning it would be. They did say that it was removed from the van at 7.30pm Weds, even though tracking was saying it was 15 drops away at 7.45pm, Weds, but couldn’t say why it wasn’t even loaded on the van Thurs morning, despite me being told it wouldn’t definitely be with me on Thurs. They have now assured me I will definitely receive it on Fri, but I’m not confident it will turn up. I receive a lot of deliveries to my home & most delivery companies are pretty good. Thankfully I don’t receive many via Yodel, but whenever I do there’s nearly always an issue. Judging by the massive amount of extremely poor reviews they have, across a number of review platforms, it makes me wonder how they are still in business.”

Helpful Report

Posted 3 years ago

“Cant believe this: I got a parcel partly opened delivered by Yodel today to my home address. Ordered item July 2021!!! I'd actually forgotten about it. Need to send this item back (John Lewis) - As wrong size. I'm so angry. There is no documentation in the parcel from John Lewis - I think it has been removed !!!!”

Helpful Report

Posted 3 years ago

“Well done Yodel for ruining our sons birthday Ordered product with next day delivery Waited in all day just to get a message that they could not find our address (although they have delivered here before and are in a city) just spoke to agent who could understand how come he scanned parcel to be returned to depot when he was nowhere near our address Obviously had not even tried”

Helpful Report

Posted 3 years ago

“I am writing this as we approach day 4 of Yodel's "next day delivery" service. I have had 5 webchat conversations with the supposed customer service, even once eventually getting through to a manager and yet STILL nothing has been done. Currently my parcel says it has been "loaded for delivery" since 10am this morning. The store I bought this from have been brilliant and tried their best to get things moving. On day 1 the delivery driver claimed to be unable to find a 3 story victorian townhouse on a main road. Yesterday there was no drivers to take the parcel. Today, it just seems no one has bothered. I could have gone for the free 3 day delivery option with another courier and I wouldn't have had to explain to a little girl on her birthday why her main present wasn't there and she couldn't wear her new shoes to her party with her friends. If you can't fulfil a service you purport to offer and receive payment for, not only are you falsely advertising but you are breaching a service contract. No doubt tomorrow i will AGAIN have a conversation with your useless customer service staff to be told you are going "as quickly as possible". UNFORTUNATLY THAT ISN'T THE SERVICE I PAID FOR. Sort yourselves out.”

Helpful Report

Posted 3 years ago

“Twice I've ordered Christmas and birthday presents and both times I've not received my order. What a joke of a service and surely can't be running a business like this, it's like a scam and probably needs reported to trading standards. Look at all the 1* reviews. I now have to get CCTV just to prove their incompetent/thieving drivers haven't delivered my order. It's not hard really, get my signature or a neighbours and leave it with them.”

Helpful Report

Posted 3 years ago

“If you buy online particularly from eBayUK, make sure that the sender is not using Yodel. My experience with Yodel (which is still ongoing) echoes the same stories as many others. ( The tracking indicates that the parcel has delivered....but it has not) 6 days of completely wasted web chat and phone calls to a robot. Then finally an email from Liverpool, indicating that Yodel have no knowledge of the parcel and that I should contact the seller....who is viewing the same Yodel tracking indicating that the parcel has been delivered....!!!! To avoid this madness please to yourself a favour and check before purchase, who your delivery company will be.”

Helpful Report

Posted 3 years ago

“We get a food delivery every week from gusto and they use these as a delivery service and they either walk into my home without invitation, throw my box up the side ally and damage items, or leave it until 9pm to deliver the item.. And there customer service is a joke all they say is you have to wait for delivery instead of trying to help”

Helpful Report

Posted 3 years ago

“If I could give zero stars, I would. I never have a good experience with Yodel. Today’s effort is they have marked my parcel as delivered and then claimed it was handed to the customer. No one was in at the alleged delivery time, so the item was most certainly not handed to the customer. None of my neighbours have taken it for me either. So their driver is lying, there was no delivery attempt made, or if there was, it certainly wasn’t to me. Now I have to go through the hassle of chasing it up. It’s an absolute nightmare trying to get hold of anyone in customer service to get further information. Their call centres aren’t open on Sundays, yet deliveries are made on Sundays, so if, like me, your parcel vanishes on a Sunday, there’s nothing you can do about it at the time. My previous interactions with them, the item was delayed by around 10 days, by which time I had had to find an alternative solution as I needed the item before a certain date. Tried to make a complaint about it as I had been messed around for days trying to sort it out, but no one ever came back to me or followed up. Terrible courier company, don’t give a toss about customer service and completely unreliable. Good luck receiving your parcel if Yodel get their hands on it!”

Helpful Report

Posted 3 years ago

“Waiting for more than 5 days, pathetic service.”

Helpful Report

Posted 3 years ago

“OMG I'm reading the reviews on this company and I'm 100% with all you who have experienced extremely poor customer service. I could write a novel on the mistakes they made after a simple booking for delivery of a new mobile phone has turned in to a nightmare. The delivery date was not suitable so I rescheduled and then had to work Nightduty last minute and had to rearrange the date for delivery again. The final date I'd scheduled I had worked a 12hr nightshift the night before, came home and stayed awake all day waiting for delivery of my parcel. It never came. I had to contact yodel through a useless system of web chat who cut you off if they think your complaining or don't give you time to type your message and they end the chat (people are not all secretarial typists. You cannot speak to any human beings within the company and the tracking system is just not correct. I ended up being awake 32hrs and still not receiving my parcel with my new phone. I informed Webchat I would not be home all day Thursday so they go ahead and re book re delivery for Thursday??? What is wrong with these people or is webchat a computer robot or a human with half a brain?? I called Virgin to inform them about yodel and that I'd still not recieved my phone and they were able to call directly to a human being at Yodel and they then transferred the call to me while I was still on the phone with Virgin. Unbelievable!!! Virgin gave me the phone number they used to contact an actual Yodel advisor to speak with and when I tried it myself it said number not in use??? On the Internet there is an email address to complain to the managing director called "Andrew Peeler". I emailed my complaint directly to him and the email came back not recognised. I'm still waiting today for my parcel and tracking had just shown that the driver is only 5 minutes away from my home, but he won't be here at my house till between 5-7pm and it says he also has 131 more parcels to deliver before he gets to me..... what a load of utter garbage. I'm now in the process of discussing this issue with the Ombudsman about the service and treatment of customers with company and please listen everyone out there..... don't ever use this company as its customer service is disgusting. This was my first time ever having to deal with this company and I've just read on the Internet that 2 years ago in a poll they rated 3rd worst delivery service in UK, but after the 4th poll results, its been rated the worst or of all the delivery services. 57% said they had a terrible ordeal dealing with this company and would never use again.... That percentage for me has just increased even higher and hope people steer well clear and use a reputable company you can trust. Hopefully the company with fizzle out and go bust. Now that would make me happy.”

Helpful Report

Posted 3 years ago

“I was informed that l would have to sign for my parcel. So l waited in patiently, and followed the tracking. I left a note of outside on my front door for the courier to press my 2 doorbells. To cut a long story short, l opened my door, the parcel had been left there. The driver didn't even bother the ring the bells, and l didn't sign for it. I was worried that someone could have stolen it, because it was worth £2,000 I was left feeling upset and angry. 👎☹️😠😡”

Helpful Report

Posted 3 years ago

“Parcel number JD0002230074011280 not delivered to the correct address. No answer from the address delivered to so just left in the garden. Parcel was opened.”

Helpful Report

Posted 3 years ago

Yodel is rated 1.1 based on 6,389 reviews