Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,389 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,389 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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314

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1 star is too many to describe the dismal performance by Yodal. After they couldn't find my address the first time I contacted them via chat and gave them directions. They then tried a second and third time with no success. Even giving them an alternative address didn't work, saying I had to collect from their depot. The chat people were very polite and seemed to want to help, but no action. I see no reason ever to use Yodel while there are alternatives.”

Helpful Report

Posted 3 years ago

“Didn't attempt delivery. Didn't contact me. Left me in the dark. Avoid using them”

Helpful Report

Posted 3 years ago

“I sent a parcel using this service on the 5th March and now, on the 16th March, after more than 4 help calls and chats, the parcel is still awaiting dispatch from the depot and no staff member offers any help at all. This company is so disorganised, their staff assume no responsibility, even though it's clear they've lost the parcel, and then they tell you wait another 48hrs while they investigate. Even though it was 72hrs previous they started investigating! I would never use this service again, their staff are useless, their delivery is clearly useless and nobody helps. If you want your item lost and no compensation offered to you, i'd choose Yodel. If you actually want the service you pay for and your item actually delivered and on time, then choose anyone else apart from these.”

Helpful Report

Posted 3 years ago

“I waited in all day to return an item to a company and Yodel didn’t turn up to collect. I’m still waiting. I give them one star but would really like to give them no stars. I will not use this company for any deliveries but seeing all the almost 5000 detrimental comments about this company they probably don’t care or are not interested in improving their service or customer service. I dread to think hiw worse it can get with their amalgamation with DHL and Hermes.”

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Posted 3 years ago

“I have wasted many hours trying to resolve a problem with Yodel, what a terrible company to deal with.”

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Posted 3 years ago

“Same story every time with this useless company. About time they shut down and all their useless staff with them. Two parcels missing- I can’t get hold of anyone from Yodel so spoke to someone from the company I ordered from and they could see that the Yodel driver had delivered 300 feet away from my actual address, that’s laziness. Although none of my neighbours has seen anything anyway. Why do companies still use Yodel. They must lose out on so much money by having to resend items”

Helpful Report

Posted 3 years ago

“Received a Parcel for someone else two towns away (Glencrofts?) - Contacted them by THE ONLY MEANS possible - Webchat (not sure how people who are not technically savvy are to do this!) & they did not seem to care in the slightest. CUSTOMER SERVICE TELEPHONE: Automated with No humans! Nothing on their Website about "Misroute" "Misdirect" "Delivered to Wrong Address" etc. K. HOLY ROSE abruptly ended chat after I asked a perfectly reasoning question as to "What do I do?" lol But it's the poor soul who is expecting a delivered product who I genuinely feel sorry for who will no doubt fret & grasp at straws to find out what went wrong (wrong postcode!) & why they simply cannot get through to YODEL without a headache! I have no idea what happens next! They did not ask for contact details, or advise if the driver is returning to collect, or what I am to do with a 4 x 4ft parcel & for how long! =O Avoid like Covid!! Sing it from the rooftops.. or Yodel it or what ever! lol Capitalism WINS again!! XD”

Helpful Report

Posted 3 years ago

“Unless company , watched the delivery on the app , got a congratulations your parcel was delivered successfully, this was while I was still stood in the window still not having the parcel or seeing a van , got straight on to live chat , they said it had been delivered and I had signed for, I think not told, them to turn the driver around and go and pick it up from where he had dropped it , to no avail, what a load of tosh , how can this company still be going.”

Helpful Report

Posted 3 years ago

“STAY WELL CLEAR OF THESE MONEY ROBBING, TIME WAISTING, UNPROFESSIONAL USELESS IDIOTS! SURPRISED AT HOW THIS COMPANY IS STILL UP AND RUNNING!! DISGUSTING!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“Paid for next day delivery - for suitcases for a holiday. A week later no cases and they then send one case. They somehow sent the other case to Glasgow - how does this happen? and are now failing to sort the delivery so thats its received before i go away. Poor communication and dont allow you to speak with an actual human being to sort an issue. Advisors on web chat just continue to say wait for delivery. Very very poor delivery company!”

Helpful Report

Posted 3 years ago

“Paid extra for next day delivery, the parcel was not even loaded on a van in expected day. You’d think that would give us priority on the next working days, no loaded on to an evening van and yet again not delivered. Shame in yodel, awful customer service when contacted to chase up parcel. We have given feedback to the company that shipped the item to us.”

Helpful Report

Posted 3 years ago

“Want a poor company would not trust them to take my rubbish to the dust bin, got the message to say they had my item at the Warrington branch and would deliver the next working day. next working day and no parcel went on there site only to be told no idea were the parcel was and now gone missing.its not the first time very poor company”

Helpful Report

Posted 3 years ago

“Terrible service. Lost my 2 parcels because of them . The worst service I ever had”

Helpful Report

Posted 3 years ago

“Dreadful lying incompetent company. Took two days off work waiting on a parcel with a tracking number that was never actually on the van. Lies and emails stating they had tried to deliver and left a card. There was no attempt on both days, no card and my home cctv is working. Online chat was useless, in the end I had to get Virgin to call them and then I drove from Plymouth to Newton Abbot and collect the parcel myself on the 3rd day. If you don’t deliver what exactly do you do?. Avoid Avoid Avoid. Run for the hills and do not use this joke of a firm. They lie and cannot be trusted at all. The worst delivery company on earth. The negative feedback everywhere is the only honest thing they own. Shambles.”

Helpful Report

Posted 3 years ago

“Dreadful, unreliable company. I got a message from Yodel informing me that my parcel arrived at the Middleton service Depot Manchester branch 2/3/22 at 04.46. I waited for days and never received my parcel. I also sent back a parcel from a designated collection shop, got my receipt and it said Yodel is my carrier, that was on 25/2/22. Today 12/3/22 Very the company have still not received the parcel and I have not had my refund. Very is now looking into it. Now I have had 2 problems in less than a couple of weeks apart. Makes me think what is going on at that depot, they are not to be trusted. I am now avoiding companies who use Yodel as there carries. Awful, untrustworthy company. AVOID”

Helpful Report

Posted 3 years ago

“Failure to deliver, blank calling card, no tracking information, missing parcel. Advisors utterly useless, spend minutes waiting for no response. Say they'll look into it, but actually don't, just wait a minute and they'll just say go on the website. What are they actually paid for?!”

Helpful Report

Posted 3 years ago

“Dreadful apparently couldn’t find building which is next to a large supermarket? Driver just couldn’t be bothered completely unacceptable. Web chat just repeat the same thing then 3 days later they admit they lost my delivery !! Avoid at all costs”

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Posted 3 years ago

“I would give no stars if at all possible. Why suppliers use this rubbish firm is beyond me. Dpd, hermes even royal mail are way better YODEL is utter rubbish”

Helpful Report

Posted 3 years ago

“Terrible company, saying they tried to deliver and lied.. I was outside gardening at the exact time.. avoid of possible.”

Helpful Report

Posted 3 years ago

“Worst company ever lost the same parcel three times even tried to say it had been delivered. Webchat complete waste of Time. Cancelled order with company I was buying from in the end.”

Helpful Report

Posted 3 years ago

Yodel is rated 1.1 based on 6,389 reviews