Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,389 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,389 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Yodel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

314

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yodel NOT yet collected item from depot for last EIGHT DAYS, delivery 7 days late. NOT reliable service, ok if you don't expect your item not to be delivered.”

Helpful Report

Posted 3 years ago

“Avoid Yodel! They never deliver when they should and they’re impossible to contact. Avoid them and the stress of their poor service.”

Helpful Report

Posted 3 years ago

“Yodel have been delivering my dog's food for the past 12 months and have always found my address without any issues. Then this month they have not been able to find the address on four occasions, in the end I have requested the parcel is sent back and request DPD deliver it instead. Yodel also could not deliver a parcel to my elderly mother on a set date, Asda had to give me the delivery fee back and when he did deliver it the driver played knick and run leaving my mother to struggle with the parcel.”

Helpful Report

Posted 3 years ago

“Claims to have delivered my parcel and had it signed for, but hasnt. Nobody to speak to, or indeed see what signature was used or which house it was delivered to. DO NOT USE”

Helpful Report

Posted 3 years ago

“""”

Helpful Report

Posted 3 years ago

“Tried to change my delivery date twice, spent ages on chat. Tried to deliver twice when thet knew I would not be in, wasted journeys. Crazy system.”

Helpful Report

Posted 3 years ago

“Parcel never arrived, have been on their chatline twice each day and alI I get is that it will arrive that day and doesn't, now I can't even get throughout them. Absolutely useless.”

Helpful Report

Posted 3 years ago

“If I had the choice I would never use these cowboys. I made a purchase on ebay and unfortunately Yodel were the courier. They attempted to deliver my parcel on the Thursday and I wasn't home - the driver popped a card through my door stating that the item required a signature and therefore it was being returned to the depot. No further information was given. The next day I waited home all day and no parcel, Saturday and Sunday no parcel. On Monday I tried the tracking system on their website and it said that my parcel had been delivered (to me) on previous Friday and gave a time. This was absolute lies. I thereafter tried to call customer services but you cannot actually speak to anyone. You can however put in your item number and an automated system gives you the status - it's been delivered it said. I then went on to a web chat. The staff member coukd not tell me where the parcel was and that I should check with my neighbours. Now if the driver had actually delivered the parcel to me I would have it yes? So why was I told to check with my neighbours? Moreover if the driver really did deliver the parcel to me then I would have signed for it as the calling card stated, or there would have been a picture taken? When I put this to the advisor they said they were not taking signatures due to covid. So where is the picture? No answer to that. They have opened up an investigation and I know it'll be useless as they are. Theifs and liars.”

Helpful Report

Posted 3 years ago

“They left my Zara pack on top of the waste bin !!!! And as a bonus they managed to break a Chinese vase. I am definitely stoping purchasing online with Zara and amazon as they don't care about the last and more important part of the sale process. A DECENT DELIVERY SERVICE!”

Helpful Report

Posted 3 years ago

“If the company you are buying something from uses Yodel..shop somewhere else. They are just useless. I wouldn't trust them to make a sandwich never mind deliver a parcel on time.”

Helpful Report

Posted 3 years ago

“Seller stated 24 hour delivery.package been sat at Newcastle Depot for 2 days and not moved.appalling service.posted this feedback at 12.23,and still no update.possibly the worst service experienced.tried Web chat,not connecting”

Helpful Report

Posted 3 years ago

“First parcel was lost, second time it didn't turn up ,no email no phone call , nothing waited in all day and nothing , just close the business and accept your failure”

Helpful Report

Posted 3 years ago

“Parcel supposed to be here on Sat 26th didn't show so went out and delivery guy turned up I asked him over security camera to place package in blue clean recycling bin as the camera looks straight at it or leave with neighbors he said no so I waited till Monday 28th for the rearranged delivery I was slot 81 out of 89 people I stayed off work unpaid waiting for the delivery it started off local to me and the map shown the driver back and forth across derby the route made no sense the company must waste so much fuel. So it got to 12 slots before me then I got a message sorry we missed you we've left a card there was no card as I waited by the door for the last hour I contacted the web chat service to receive no help what so ever I'm so fed up all I want is my property and just feel like I'm not gonna get it back”

Helpful Report

Posted 3 years ago

“Avoid like the plague. Parcel collected from seller on 22nd March, told out for delivery on 25th. Wait in all day as parcel needs a signature. Yodel a no show. Now parcel has disappeared without any explanation. Luckily I have screenshots of where the parcel supposedly was as info has disappeared from tracking. No answers to my questions. Has anyone asked the courier where the parcel is? Who knows. Is the parcel lost or stolen, wrongly delivered? Avoid at all costs”

Helpful Report

Posted 3 years ago

“Young man who delivered my parcel was very rude. He just put the boxes down and walked away didn’t speak at all and made no eye contact.”

Helpful Report

Posted 3 years ago

“It's a shame that I cannot give them a zero star rating. According to the tracking, my mother's day gift arrived on the depot and was scheduled for delivery on 26/03/2022. More than twenty four hours later and past 8:36pm, the gift has not arrived and is still showing as being in the depot. Needless to say I am bitterly disappointed and shall avoid companies that use Yodel in the future.”

Helpful Report

Posted 3 years ago

“According to Tracking my order was next delivery and was about 1 min away then suddenly there was a short delay, that was at 15.40 today 26th No other updates since. This was a mother's day gift.”

Helpful Report

Posted 3 years ago

“I was in garden when delivery driver knocked.. as I went to answer door I saw my parcel medium size box fly over my back gate straight into my dogs pen....this is far from acceptable service...utterly disgraceful.....”

Helpful Report

Posted 3 years ago

“They lost very important parcel,the investigation last about an hour and " surprisingly" they havent found it!!!”

Helpful Report

Posted 3 years ago

“Disgusting service been waiting in for the past 4 days and still no sign of my package”

Helpful Report

Posted 3 years ago

Yodel is rated 1.1 based on 6,389 reviews