Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,387 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,387 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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314

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Twice in a row I have had an order sent out to me a new glass bowl for my slow cooker. Twice it has arrived completely smashed to bits. When you complain to them they will not return/collect the item on the second occasion I opened it in front of the delivery driver he would not take it back he told me it was mine to deal with. Very bad company they care completely nothing about your goods or the goods that they are delivering. They carry your parcels all around the Country before they even reach you. The tracking is non-existent they Show you a map of where the driver is it never changes he/she he’s always in the same location. My delivery arriving four 2 o’clock arrives at 8 o’clock at night. Broken beyond repair completely useless and then I am left to discard of it.”

Helpful Report

Posted 3 years ago

“Ordered a motorcycle helmet off eBay and 13 days later it's still not arrived. Had 3 different delivery dates and obviously nothing turned up. Then an email to say it's been lost in transit. Then after that another delivery date and guess what it didn't turn up. The online chat service is absolutely useless as you chatting to someone in India. Yodel are thee worst unreliable useless hopelessly inadequate company I've ever had the unfortunate experience with of over 20 years of buying online. I could scream and shout at them for being so incompetent grrrrrrrrrrrrr”

Helpful Report

Posted 3 years ago

“Two of my parcels are missing because of this company and it's bad courier service the driver that comes to wv2 area puts the parcel outside and when I go to check it it's not there and that's how I didnt get a refund of £138 and now because of this I always tell the seller when I'm going to buy something that dont send it through yodel because of this reason.”

Helpful Report

Posted 3 years ago

“Customer services delivery I wanted to track my parcel so that I didn't have to wait in but all the information I found was "your parcel is at our delivery depot this was 6AM this morning it is now 14.27PM and the message is the same the delivery depot is approx 8 miles from me they will not give anymore info and when I rang the agent was in South Africa not amused she said "you will just have to wait " !!! Helpful not”

Helpful Report

Posted 3 years ago

“Absolutely disgraceful service! Paid for next day delivery for a suitcase for my dad and the delivery was dispatched by supplier on time and reached depot on time. Said out for delivery but the driver who I was tracking ALL day as my dads flight was literally the next morning took ages and when he got half way through his deliveries just took everything back to the depot and my “due to be delivered today” on the tracker changed to “thanks for choosing a different delivery date” WHICH I HADNT DONE!!! By this time it was 8pm there was nobody to contact and complain to and I had to pack my dads things in his broken suitcase for his flight the next morning. Absolute disgrace! Can not believe how unreliable this service was! I wish a company like Tripp would use a better courier service!!! God knows when it’ll actually come now but what’s the use?!”

Helpful Report

Posted 3 years ago

“Another farce by Yodel. They continued to lie about not receiving the parcel from the supplier even though the supplier had proof they Yodel had it. I suggest that Yodel investigate this properly but doubt they will even do that. I believe that the parcel has been stolen as it was expensive specialist dog food. The responses from Yodel are downright unprofessional and the costs are borne by the sender. I do not know why companies use Yodel. I now check each company to see who their courier is as I will not use those companies that use Yodel as the courier.”

Helpful Report

Posted 3 years ago

“Very poor experience with yodel, having paid six pounds for delivery of an item they emailed to say parcel was being delivered on 14/04 in the afternoon. I work from home no parcel was delivered and I get an email saying it has been. Have chased this up and customer support said it has been delivered, when it clearly hasn't, I am still awaiting a resolution that I doubt I will get”

Helpful Report

Posted 3 years ago

“Worst delivery service. Were unable to locate my address, then gave me a number to contact the driver. However, this was invalid. Called a few more times to try and sort something that is so simple but has still not been sorted. Would avoid if possible.”

Helpful Report

Posted 3 years ago

“Yodel have taken great care to drive my parcel around Edinburgh for two days now, the 'out for delivery' tour surely takes in all the sites in town except my house, which is a shame. Unfortunately Yodel are not supposed to be a package holiday company but a package delivery company. Cowboys, with zero customer support.”

Helpful Report

Posted 3 years ago

“Absolutely useless when you contact them regarding a undelivered parcel they go against there own tracking Information and lie to you are rude when you show them different anyone dealing with Yodel GOOD LUCK”

Helpful Report

Posted 3 years ago

“I have NEVER HAD A GOOD EXPERIENCE WITH YODEL, PARCELS NEVER ARRIVE ON TIME, SOME HAVE BEEN 7 WEEKS LATE AND TOTALLY BATTERED TO PIECES, NO APOLOGIES, NOTHING. LATEST I WAS WAITING 5 days over due, the last one am still waiting for, told they don’t know where it is basically. Why oh why do companies use Yodel??. They make waiting customers depressed, please especially eBay sellers, don’t use them.”

Helpful Report

Posted 3 years ago

“TL;DR - Yodel is hands down the worst delivery company in the UK. If you are a business looking to partner with a delivery company, stay away from Yodel at all costs. I had a parcel shipped to me from Virgin Media via Yodel. As one may expect, this contained the required equipment to set up my broadband connection. Due to Covid, I am working from home and therefore receiving this parcel was of paramount importance. Not only did the parcel not arrive on time, I was not even given a tracking number. I had to contact Virgin Media who had to painstakingly retrieve a tracking number for me. After another day and no delivery or updates via tracking, I contacted Yodel via webchat where they informed me that my parcel had been received at the wrong depot over four hours away from where I live. The webchat agents did nothing more to assist me, and I was forced to write an email to the executive complaints department. This is the only saving grace for Yodel, as the lady who responded to me ensured the parcel was delivered to my home depot by the next day. I was forced out of work through no fault of my own, but purely due to the negligence and incompetence of this compan. Since Yodel do not cover 'consequential loss' as per their T&C's, they are able to continuously make errors such as this with no regard for repurcussions. This in turn only serves to damage the reputation of the companies that use this cowboy company to handle their deliveries.”

Helpful Report

Posted 3 years ago

“Yodel have ruined my little boys birthday. Supposed to be delivered days ago. Nice one yodel!”

Helpful Report

Posted 3 years ago

“Ordered an item on the 6th April. On 9th it's with yodel then....nothing no updates for 4 days ...really”

Helpful Report

Posted 3 years ago

“Completely unreliable service. I am considering stopping to shop from companies that use yodel. Absolute nightmare from delivering wrong items and not even ringing the bell to delivering destroyed cat litter packages dripping all over the common hallway.”

Helpful Report

Posted 3 years ago

“Already been 13 days since my order, still in transit and tracking doesn't work. Previously had a poor experience last time when something ordered on next day delivery took 3 days to arrive. Definitely avoid yodel at all costs, absolutely dismal courier.”

Helpful Report

Posted 3 years ago

“Disgraceful service. DO NOT USE. My parcel was rejected by a neighbour and the driver took a photo of it in the shared access doorway and marked it as delivered even though he took it away with him - Yodel now suggest its delivered purely because he was there. They really need to think about who they employ to courier peoples paid for goods as this guy stole my parcel. Just becuase there is a picture of the share access they are suggesting its my responsibility to investigate with my neighbours even though they witnessed him take the parcel back to the vehicle. A £100 birthday present gone.”

Helpful Report

Posted 3 years ago

“It's taken over 10 days so far and it still hasn't been delivered”

Helpful Report

Posted 3 years ago

“Bad experience”

Helpful Report

Posted 3 years ago

“Absolutely rubbish and 5 days later than expected. Don't use it please.”

Helpful Report

Posted 3 years ago

Yodel is rated 1.1 based on 6,387 reviews